Koninklijke Philips N.V.
In their words
“Our Net Promoter Score increased 8 percentage points to an average of over 60 in just the last few years. We have been driving growth in our core business by gaining market share, as evidenced by our record order intake over the last 2 years and the…”
“Balance sheet.” Gerard Kleisterlee, President € 25 billion 10 % 59% sales EBITA as a% of sales (co-) leadership Net Promoter Score Dear stakeholder 2010 was a year in which you saw Philips rebounding strongly from the decline caused by the global…”
“In 2009 this translated to a 9% improvement in our Net Promoter Score to 60% (co-)leadership, up from 51% last year. Increase Employee Engagement to high-performance level and implement ‘Leading to Win’ Compared to 2008, our Employee Engagement Index…”
Disclosed NPS over time
Every Net Promoter Score Koninklijke Philips N.V. has published, by date.
NPS disclosures (14)
34.5% Customer Improve customer experience Customer NPS significantly improved. Improve supply chain reliability On-time delivery of orders as per customer expectations significantly improved.
Abhijit Bhattacharya 7.5% This objective is measured by the improvement of the customer NPS. Improve supply chain reliability Roy Jakobs This objective is measured by the on-time delivery of orders as per customer expectations.
…positions, leadership hires, whilst employee engagement slightly behind on high-performance norms Customer results Good progress on customer satisfaction, customer NPS and Ratings & Reviews ahead on target Abhijit Bhattacharya Strategy execution…
Our Net Promoter Score increased 8 percentage points to an average of over 60 in just the last few years. We have been driving growth in our core business by gaining market share, as evidenced by our record order intake over the last 2 years and the…
…while further improved in the Finance Organization and improving gender balance Customer results Strong order growth Significant improvement on Customer NPS Marnix van Ginneken Strategy execution Increased license income to a level exceeding defined…
We are making steady progress on our commitment to quality and operational excellence, as demonstrated by improving quality indicators, customer Net Promoter Scores and lower waste.
Regular mail updates, team meetings, webinars Customers Hospitals Retailers Consumers Joint (research) projects, business development, Lean value chain projects, strategic partnerships, consumer panels, Net Promoter Scores, Philips Customer Care…
In 2011, we continued to expand our coverage of the Net Promoter Score (NPS) program to include additional markets strategic to Philips’ growth.
Increase number of businesses with NPS (co-) leadership positions Outstanding customer and consumer loyalty is critical to achieving growth.
…balance sheet.” Gerard Kleisterlee, President € 25 billion 10 % 59% sales EBITA as a% of sales (co-) leadership Net Promoter Score Dear stakeholder 2010 was a year in which you saw Philips rebounding strongly from the decline caused by the global…
In 2009 this translated to a 9% improvement in our Net Promoter Score to 60% (co-)leadership, up from 51% last year. Increase Employee Engagement to high-performance level and implement ‘Leading to Win’ Compared to 2008, our Employee Engagement Index…
The Net Promoter Score (NPS) is our single key metric of customer experience. NPS measures the answer to one simple question: “How likely is it that you would recommend this company/product to a friend or colleague?” Compared to 2007, we achieved NPS…
10 Table of Contents Customer loyalty We use the Net Promoter Score to measure customer loyalty. We are investing significantly to improve our patient-and-provider focus through products that address the care cycle, better communication from our…
In 2006 we adopted the ‘Net Promoter Score’ (NPS), a simple but powerful concept that measures the answer to just one question: “How likely is it that you would recommend this company/product to a friend or colleague?” This metric will provide a…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.