NPS Intelligence (beta)

…Absolute Relative in points in points in points in points in points in points in points in points in points in % Net Promoter Score ≤ 61 = 66 = 71 = 72 = 73 = 74 = 75 ≥ 76 73 120.00 The sustainability sub-target “Employee Satisfaction” is another…

To determine the target achievement, the values reported in Fresenius Medical Care’s “Sustainability statement” for the fiscal year 2025 were used for each sub-target. [ESRS 2, 29b] “Patient Satisfaction” was determined using the Net Promoter Score (NPS).

…Relative in points in points in points in points in points in points in points in points in points in points in % Net Promoter Score ≤ 50 = 58 = 65 = 70 = 71 = 72 = 73 = 74 ≥ 75 72 120.00 The sustainability sub-target “Employee Satisfaction” is…

The company’s sustainability statement for the Fiscal Year was reviewed by the auditor with limited assurance. [ESRS 2, 29b,d] Patient Satisfaction was determined using the Net Promoter Score (NPS).

Fresenius Medical Care improved its Net Promoter Score to 72, reflecting high patient satisfaction with its services.

The company has set itself the target of achieving an NPS value of at least 70 every year. This corresponds to a target achievement of 100% for the Fiscal Year.

Patient satisfaction was determined using the Net Promoter Score (NPS). The NPS is a strategically relevant measure of patient satisfaction with the company’s services.

Fresenius Medical Care published 2023 Annual Report showing Net Promoter Score of 72, slightly higher than prior year score of 71.

Underscoring the Company’s focus on high quality care, the patients’ overall satisfaction with our services measured by the Net Promoter Score of 72 was at an even higher level than in previous years.

…members under the current compensation system: 1.1 Employee Engagement Index (EEI) for Fresenius Medical Care 1.2 Net Promoter Score as defined and reported by Fresenius Medical Care 1.3 Scope 1 and 2 Greenhouse Gas (GHG) emissions in t CO2…