Varian
varian.com ↗In their words
“Delight Customers Achieved three-point increase in global customer net promoter score to 67. Expanded geography operating structure deeper into global organization, allowing for increased efficiency in customer problem solving and enhanced business…”
“Delight Customers Significantly improved worldwide customer net promoter score from 52 to 64. Won “Best in KLAS” award for Eclipse, ARIA and TrueBeam products.”
“Varian ranked first in probability of repurchase and reports highest Net Promoter Score of 71 in 2018 IMV manufacturer report.”
Disclosed NPS over time
Every Net Promoter Score Varian has published, by date.
NPS disclosures (17)
Varian's Net Promoter Score improved by 7.3 percentage points from 2019 to 2020 for its radiotherapy products in China.
…during pandemic FY20 company goals Scorecard results covering 7 categories Met or exceeded goals 10 12 Customers Customer Satisfaction Net Promoter Score NPS improved during pandemic 5 10 Innovation to deliver services/ products during pandemic…
Under Chris Toth's leadership as President and COO, Varian grew global market share and reached all-time highs in Net Promoter Score.
Under his leadership, Varian grew its global market share and the Company’s Net Promoter Score reached all-time highs. About Kevin O’Reilly Kevin O’Reilly is a global executive with over 30 years of experience across multiple industries and geographies.
Varian won Best After-Sales Service Award in China with a 6.2 percentage point improvement in Net Promoter Score.
Delight Customers Achieved three-point increase in global customer net promoter score to 67. Expanded geography operating structure deeper into global organization, allowing for increased efficiency in customer problem solving and enhanced business…
…Patients Touched 5,500+ 22% * Software Installs Oncology Systems Oncology Software Solutions CTS I Proton Solutions 78 NPS Score** 2019: Global Leader in Radiation Therapy, AND Building a Multi - Modality Cancer Company $3.2B 23% * FY19 Revenue 2017:…
Varian ranked highest in US radiation oncology survey; NPS continues to improve and exceeds industry average.
Delight Customers Significantly improved worldwide customer net promoter score from 52 to 64. Won “Best in KLAS” award for Eclipse, ARIA and TrueBeam products.
…base, customer satisfaction and investment in innovation $1B+ Services business Top rated service provider globally Varian rated #1 IMV Net Promoter Score of 71 1.5M+ SRS and SBRT cases on Varian machines 24 operational proton rooms >8,000 Largest…
Varian ranked first in probability of repurchase and reports highest Net Promoter Score of 71 in 2018 IMV manufacturer report.
Achieved global Net Promoter Score of 53, exceeding fiscal year target by 8 points. Grow Software and Services Grew software by double digits in FY17.
Our fight against cancer Recognized global market leader in radiation therapy Radiation Oncology professionals ranked Varian first in eight major categories with a customer Net Promoter Score (NPS) of 75 Strengthening our leadership Launched Halcyon TM…
Varian achieved the highest Net Promoter Score of 75 in 2017 IMV report for manufacturer, system and service performance.
Improved net promoter score significantly in all regions. 58 Table of Contents •
Varian ranks first in overall manufacturer and service performance with net promoter score climbing significantly among customers with newer products.
Varian Medical Systems ranks first in overall manufacturer and service performance with steady increase in net promoter score.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.