Insulet Corp.
insulet.com ↗In their words
“Attrition rate in Europe is much lower than it is in the U.S. So it's approximately 3% to 4%”
“In any given time period, we really only have 9% of patients falloff the product”
“And among existing users, Omnipod 5 maintains the highest Net Promoter Score in the category. Now I want to take a few minutes to walk through how we will continue advancing the long-term strategy we outlined at our 2025 Investor Day to extend our…”
NPS disclosures (4)
And among existing users, Omnipod 5 maintains the highest Net Promoter Score in the category. Now I want to take a few minutes to walk through how we will continue advancing the long-term strategy we outlined at our 2025 Investor Day to extend our…
And so very high kind of Net Promoter Scores from both the practices and the patients. And we're really excited to get this out in the world and into the hands of more and more providers and patients.
Since taking over direct operations, we have seen a sizeable increase in our already market-leading Net Promoter Score, a testament to the strength of our European team.
The most recent independent survey data from dQ&A shows that in the last 6 months, our European team has made an incredible impact and just as we see in the United States, our net promoter score in Europe is number one compared to all other insulin pumps.
Retention disclosures (4)
Insulet plans to invest in sales team training to improve customer retention.
Churn (Europe): 3.5% (Q2 2018) — “attrition rate in Europe is much lower than it is in the U.S. So it's approximately 3% to 4%”
Churn: 9% (Q3 2016) — “in any given time period, we really only have 9% of patients falloff the product”
Retention rate: 91% (FY2014) — “Our annual customer retention rate target of 91% was met, making the earned portion of that component 100%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.