OptimizeRx
optimizerx.com ↗In their words
“We currently have 100% renewal rate”
“We continue to experience a strong renewal rate, exceeding the 86% we've talked about”
“OptimizeRx's net revenue retention slid to 90%, reflecting spending optimization by major accounts rather than broad churn.”
NPS disclosures (1)
FDB's OptimiseRx achieved £300 million in NHS savings and maintains a high Net Promoter Score of +70.
Retention disclosures (27)
OptimizeRx's net revenue retention slid to 90%, reflecting spending optimization by major accounts rather than broad churn.
OptimizeRx net revenue retention slid to 90%, indicating a decline in revenue from existing clients.
OptimizeRx Q2 2026 revenue fell 30% and net revenue retention declined, contrasting with company's full-year reaffirmation.
Net revenue retention: 90% (Rolling twelve months ended June 30, 2026) — “Net revenue retention 90% ... compared to 121% in prior year... Net revenue retention is a comparison of revenue generated from all clients in the previous period to total revenue generated from the same clients in the following year.”
OptimizerX reports net revenue retention remained strong at 110% with improved revenue per FTE.
OptimizeRx reported a net revenue retention rate of 114% in Q1 2025.
OptimizeRx Q1 2026 results show net revenue retention of 110%, down from 114% in the rolling period.
Net revenue retention: 110% (Rolling twelve months ended March 31, 2026) — “Net revenue retention 110% ... Net revenue retention is a comparison of revenue generated from all clients in the previous period to total revenue generated from the same clients in the following year.”
Net revenue retention: 116% (FY 2025) — “Net revenue retention 116% (compared to 121% in 2024)”
Net revenue retention: 120% (Rolling Twelve Months Ended September 30, 2025) — “Net revenue retention 120% (2025) vs 127% (2024). Net revenue retention is a comparison of revenue generated from all clients in the previous period to total revenue generated from the same clients in the following year”
Net revenue retention: 114% (Rolling Twelve Months Ended March 31, 2025) — “Net revenue retention 114% (2025) vs 116% (2024). Net revenue retention is a comparison of revenue generated from all clients in the previous period to total revenue generated from the same clients in the following year”
Net revenue retention: 121% (FY2024) — “Net revenue retention 121 % ... Net revenue retention is a comparison of revenue generated from all clients in the previous period to total revenue generated from the same clients in the following year”
Net revenue retention: 127% (Rolling Twelve Months Ended 9/30/2024) — “Net revenue retention 127 % ... Rolling Twelve Months Ended 9/30/2024”
Net revenue retention: 124% (Rolling Twelve Months Ended 6/30/2024) — “Net revenue retention 124 % ... Rolling Twelve Months Ended 6/30/2024”
Net revenue retention: 116% (Q1 2024) — “Net Revenue Retention coming in at 116% for the first quarter.”
Net revenue retention: 105% (Year ended Dec 31, 2023) — “Net revenue retention ... The retention rate in 2023 increased due to stronger DAAP related revenue streams from existing clients ... Twelve Months Ended December 31 2023 2022 Net revenue retention 105 % 90 %”
Retention rate (DAAP): 100% (Q3 2023) — “we currently have 100% renewal rate”
Net revenue retention: 93% (Rolling Twelve Months Ended September 30, 2023) — “Net revenue retention 93% for rolling twelve months ended September 30, 2023, compared to 89% for rolling twelve months ended June 30, 2023.”
Net revenue retention: 89% (Rolling Twelve Months Ended June 30, 2023) — “The retention rate in the twelve months ended June 30, 2023 was lower due to the convergence of numerous macroeconomic factors. Net revenue retention 89% 113%”
Net revenue retention: 86% (Rolling twelve months ended March 31, 2023) — “Net revenue retention 86% (down from 124% in rolling twelve months ended March 31, 2022)”
Net revenue retention: 90% (Twelve months ended December 31, 2022) — “Net revenue retention 90% (compared to 127% for twelve months ended December 31, 2021)”
Net revenue retention: 96% (Rolling Twelve Months Ended September 30, 2022) — “Net revenue retention 96% [vs 161% prior year]. Rolling Twelve Months Ended September 30, 2022”
Net revenue retention: 113% (Rolling 12M ended June 30, 2022) — “Net revenue retention 113% (2021: 170%)”
Net revenue retention: 124% (TTM March 31 2022) — “Net revenue retention 124%”
Net revenue retention: 127% (FY2021) — “high net revenue retention rate of 127% in 2021”
Net revenue retention: 127% (FY2021) — “Net revenue retention 162 % 127 %”
Retention rate: 86% (Q1 2021) — “We continue to experience a strong renewal rate, exceeding the 86% we've talked about”
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.