Intuitive Surgical
intuitive.com ↗In their words
“Routine use of My Intuitive app by over 10,000 da Vinci surgeons grew by 140% year-over-year and is receiving strong Net Promoter Scores that continue improving over time.”
“We've seen positive customer response to this approach, which is reflected in our Net Promoter Score. You can find more information on these scores in our JPMorgan Healthcare Conference presentation from this month, posted on our website.”
“Intuitive Surgical enjoys a net promoter score at the top end of the range, measuring strong customer loyalty.”
NPS disclosures (3)
Routine use of My Intuitive app by over 10,000 da Vinci surgeons grew by 140% year-over-year and is receiving strong Net Promoter Scores that continue improving over time.
Intuitive Surgical enjoys a net promoter score at the top end of the range, measuring strong customer loyalty.
We've seen positive customer response to this approach, which is reflected in our Net Promoter Score. You can find more information on these scores in our JPMorgan Healthcare Conference presentation from this month, posted on our website.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.