EXACT SCIENCES CORP
exactsciences.com ↗In their words
“You've seen our Net Promoter Scores double from the low 20s in the first quarter of '21 to the low 40s this last quarter. Awareness of Cologuard as a brand is at an all-time high among consumers, relevant consumers and health care providers.”
“And our Net Promoter Score has increased from 24 a year ago to 40 today. And that's among primary care physicians.”
“These payouts reflected strong revenue performance and high patient and provider satisfaction, determined by Net Promoter Score. With 50% of the target bonus opportunity delivered to the CEO and CFO in the form of shares, the actual realized value of…”
Disclosed NPS over time
Every Net Promoter Score EXACT SCIENCES CORP has published, by date.
NPS disclosures (5)
These payouts reflected strong revenue performance and high patient and provider satisfaction, determined by Net Promoter Score. With 50% of the target bonus opportunity delivered to the CEO and CFO in the form of shares, the actual realized value of…
You've seen our Net Promoter Scores double from the low 20s in the first quarter of '21 to the low 40s this last quarter. Awareness of Cologuard as a brand is at an all-time high among consumers, relevant consumers and health care providers.
…Hit all milestones 30% 21% Enhance Customer Experience Patient and provider satisfaction determined by net promoter score (NPS) Improvement from 2020 baseline in overall NPS 10% 15% Additional Metrics (1) Diversity …
And our Net Promoter Score has increased from 24 a year ago to 40 today. And that's among primary care physicians.
Customer satisfaction goals were measured using target levels tied to net promoter scores determined using proprietary customer surveys. Our Compensation and Management Development Committee has determined that the disclosure of such target levels would…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.