Zoetis Inc.
In their words
“Internal estimates 2 Percent Satisfied on a 1-5 scale aligned to 100% scale 60 US 38 Peer avg 60 Global 26 Peer avg Net Promoter Scores1 Zoetis Customer Satisfaction2 81% International 80% US Customers recommend Zoetis over peers and are highly…”
“We completed implementation of Net Promoter Scores across the United States and our top 12 international markets and improved in key metrics versus 2020. •”
“We established a global benchmark of customer satisfaction and Net Promoter Scores across 10 key markets and exceeded the scores of all of our core competitors and other industry players. •”
NPS disclosures (4)
…internal estimates 2 Percent Satisfied on a 1-5 scale aligned to 100% scale 60 US 38 Peer avg 60 Global 26 Peer avg Net Promoter Scores1 Zoetis Customer Satisfaction2 81% International 80% US Customers recommend Zoetis over peers and are highly…
We completed implementation of Net Promoter Scores across the United States and our top 12 international markets and improved in key metrics versus 2020. •
…We established a global benchmark of customer satisfaction and Net Promoter Scores across 10 key markets and exceeded the scores of all of our core competitors and other industry players. •
…In the U.S., we improved our Net Promoter Score, an indicator of how likely customers are to recommend Zoetis, by 20% and in 2018 we also improved our Customer Satisfaction (CSAT) score from 68% to 71%. ●
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.