Abcam plc
abcam.com ↗In their words
“The company continues to see improvements in transactional Net Promoter Score, exiting H1 at +37 for June. Note: This trading update is based upon unaudited management accounts and has been prepared solely to provide additional information on trading to…”
“Transition into in-house products to drive control over quality >80K citations per year; #1 in antibody citations Strong customer NPS driving brand awareness & customer satisfaction Leading discovery partner for Dx & biopharma organizations Scaled…”
“Performance Indicator H1 2021 Result Catalogue revenue growth from in-house products (CER) +25.6% (H1 2020: +13.8% ) Customer transactional Net Promoter Score (tNPS) +59 (H1 2020: +52 ) Executing our long-term growth strategy to 2024 We aim to deliver…”
Disclosed NPS over time
Every Net Promoter Score Abcam plc has published, by date.
NPS disclosures (8)
The company continues to see improvements in transactional Net Promoter Score, exiting H1 at +37 for June. Note: This trading update is based upon unaudited management accounts and has been prepared solely to provide additional information on trading to…
…Transition into in-house products to drive control over quality >80K citations per year; #1 in antibody citations Strong customer NPS driving brand awareness & customer satisfaction Leading discovery partner for Dx & biopharma organizations Scaled…
ABCAM PLC reported year-to-date improvements in transactional Net Promoter Score.
…Consistent key performance indicators 2 o Product satisfaction rates H1 2022 99.0% (H1 2021: 98.8%) o Customer transactional Net Promoter Score (‘tNPS’) H1 2022 +55 (H1 2021: +58) •
…Performance Indicator H1 2021 Result Catalogue revenue growth from in-house products (CER) +25.6% (H1 2020: +13.8% ) Customer transactional Net Promoter Score (tNPS) +59 (H1 2020: +52 ) Executing our long-term growth strategy to 2024 We aim to deliver…
We measure the real-time satisfaction levels of our customers through a transactional Net Promoter Score (“tNPS”), a method that is a widely used, non-proprietary metric.
We measure the real-time satisfaction levels of our customers through a transactional Net Promoter Score (“tNPS”), a method that is a widely used, non-proprietary metric.
Abcam's NPS fell to 52% in the first half, impacted by technical issues, but recovered to 54% after rectification.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.