PetMed Express
1-800-petmeds.com ↗In their words
“Our NPS score is over 80, which puts us in the upper quartile alongside some of the most beloved brands in the world. We provide a 100% satisfaction guarantee to our customers, and we go the extra mile for our customers with genuinely empathetic and…”
“Our NPS score is over 80, which puts us in the upper quartile, alongside some of the most beloved brands in the world. We provide a 100% satisfaction guarantee to our customers, and we go the extra mile with genuine, empathic, and expert service.”
“Our NPS score is over 80 which puts us in the upper quartile along with some of the most beloved brands in the world. Now, I would like to have Bruce review our financials for the quarter.”
Disclosed NPS over time
Every Net Promoter Score PetMed Express has published, by date.
NPS disclosures (25)
Our NPS score is over 80, which puts us in the upper quartile, alongside some of the most beloved brands in the world. We provide a 100% satisfaction guarantee to our customers, and we go the extra mile with genuine, empathic, and expert service.
…from Nose to Tail Market Opportunity Transaction Summary Financial Overview Summary 5 PetMeds 1.0 Vision: 2+ 81 39% Expert Online Pet Pharmacy Net Promoter Score of 81 Strong Balance Sheet 2+ Million Unique Customers Loyal Customer Base Growing…
Our NPS score is over 80, which puts us in the upper quartile alongside some of the most beloved brands in the world. We provide a 100% satisfaction guarantee to our customers, and we go the extra mile for our customers with genuinely empathetic and…
Our NPS score is over 80 which puts us in the upper quartile along with some of the most beloved brands in the world. Now, I would like to have Bruce review our financials for the quarter.
Our NPS score is over 80, which puts us in the upper quartile, along with some of the most beloved brands in the world. Now I’d like to have Bruce review our financials for the quarter.
Our NPS score is over 80, which puts us in the upper quartile along with some of the most beloved brands in the world. Before Bruce Rosenbloom, our Chief Financial Officer runs through Q3’s financial results, I would like to contextualize how we thought…
Our NPS score is over 80, which puts us in the upper quartile, along with some of the most beloved brands in the world. We are a direct-to-consumer brand, with a rapidly growing addressable market and we have successfully serviced more than two million…
…Total Net Revenue (in millions) $291.0 $284.1 35% 2.51 0.88 Net Income (in millions) $26.6 $25.9 35% 2.46 0.86 Net Promoter Score 83.5% 84.2% 15% 3.66 0.55 Employee Engagement Survey 82.0% 79.6% 15% 1.82 0.27 Total 2.56 With respect to the CEO’s…
…compensation was based on the results of his fiscal 2020 performance goals, which included: ( 1 ) net revenue, ( 2 ) operating profit, ( 3 ) employee engagement survey, and ( 4 ) net promoter score which measures customer satisfaction with the Company.
PetMed Express reports NPS of 82.5%, ranking in top 2% of companies.
The CEO’s compensation for fiscal year 2020 was based on the following fiscal 2019 goals, on a percentage basis: Net Revenue (35%), Operating Profit (35%), Employee Engagement Survey (15%), and the Net Promoter Score (15%).
This platform will enable us to improve upon our already strong net promoter score of 84.0%. We believe this customer satisfaction measure reflects the strong bond we have with our customers and will assist the Company with future customer retention.”…
This platform will enable us to improve upon our already strong net promoter score of 83.5%. We believe this customer satisfaction measure reflects the strong bond we have with our customers and will assist the Company with future customer retention.”…
PetMed Express CEO noted net promoter score already strong, focus on boosting service improvement.
This platform will enable us to improve upon our already strong net promoter score of 83%. We believe this customer satisfaction measure reflects the strong bond we have with our customers and will assist the Company with future customer retention.” The…
The Net Promoter Score (measures customer satisfaction) and the Employee Engagement Survey (measures employee satisfaction) are Company-wide goals.
Our Net Promoter score is at 81%. So we'll use our strengths to get our share of the market.
…Expenses as a percentage of sales 8.90% 9.15% 20% 1.75 0.35 Inventory Average Cost Reduction 1.0% 0.5% 30% 2.50 0.75 Net Promoter Score 77.0 77.9% 10% 3.57 0.36 Total 3.17 25 With respect to the CFO’s annual compensation package for the fiscal year…
…Expenses as a percentage of sales 9.00% 9.10% 25% 2.50 0.63 Gross Profit Margin 33.0% 32.5% 25% 2.00 0.50 Net Promoter Score 77.0% 74.5% 10% 1.00 0.10 Total 2.84 With respect to the CFO’s annual compensation package for the fiscal year ended…
…& Administrative Expenses as a percentage of sales 9.00% 9.20% 20% 2.00 0.40 Special Project - - 20% 2.17 0.43 Net Promoter Score 77.0 75.4% 20% 1.40 0.28 Total 2.05 With respect to the CFO’s annual compensation package for the fiscal year ended…
…9.15% 20% 2.25 0.45 Pet Supplies Project Goal - - 15% 1.00 0.15 Relocation Summary Project Goal - - 15% 3.13 0.47 Net Promoter Score 78.0 76.3% 15% 1.30 0.19 Total 2.02 With respect to the CFO’s annual compensation package for the fiscal year ended…
PetMed Express has a net promoter score in the top 2% of companies using the measure.
…on a percentage basis, included: Net Revenue (20%), Operating Profit (20%), Pet Supplies Project Goal (20%), and the Net Promoter Score (20%), with all four - “the higher the better,” General and Administrative Expenses as a Percentage of Sales (20%)…
…goals, on a percentage basis, included: Net Revenue (20%), Operating Profit (20%), Qualitative Review (20%), and the Net Promoter Score (15%), with all four - “the higher the better,” General and Administrative Expenses as a Percentage of Sales (10%)…
…basis: Net Revenue (20%), Operating Profit (20%), Qualitative Review (20%), Pet Supplies Project Goal (15%), and Net Promoter Score Goal (15%) with all four - “the higher the better,” and General and Administrative Expenses as a Percentage of Sales…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.