Telecom & media
Mobile, broadband, cable, broadcasting, streaming and publishing. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

“Netflix leads the Belgian streaming market with the highest net promoter score at +23 in Q1.”
“T-Mobile announced a record wireless Net Promoter Score of 46 in Q2.”

“Lumen's Quantum Fiber achieved an NPS of 67 in Q1, rising sequentially and year-over-year.”
“I'm very happy with the fact that if I look to the Net Promoter Scores in the country, the operator under -- operating under the name IZI, which is actually our digital-f…”
“With the assistance of our CEO, the Board reviewed the Company’s Net Promoter Score, which measures the willingness of the Company’s customers to recommend our services t…”
“Shentel reported Net Promoter Scores in the 60 range, above cable, emphasizing product quality and service matter more to customers than bundling.”
“Ooma reports a 73% Net Promoter Score for its small business solution, demonstrating strong customer satisfaction.”
“Through these various measures, Telkom's Net Promoter Score (NPS) value has improved to 56 points by the end of 2023. Within the community, the Company is actively invo…”
“Orange reports Net Promoter Score of 36 in H1 2026, eleven points ahead of the second-ranked competitor.”
“Customer focus, next generation networks (y-o-y) ◦ 354m accesses (+9% in FTTH, +1% in contract mobile) ◦ More satisfied and engaged customers (NPS hits new high to 35 sco…”
“KPN's Net Promoter Score improved to 16 in Q2 2026, up from 14 year-over-year.”
“Max's Net Promoter Score stands at just 7 points, less than half the streaming category average of 16 points.”
White space
9 of 18 Fortune 500 companies in telecom & media (50%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.







Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
More companies in Telecom & media
Number of entries in brackets.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.