NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Telecom & media

Telecom & media

Mobile, broadband, cable, broadcasting, streaming and publishing. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.

723
Companies
with a public NPS or retention disclosure
1,585
NPS disclosures
182 companies gave a number
60
Median disclosed NPS
last 3 years · 171 scores
420
Report retention
NRR, GRR, retention rate, churn or renewal

Lighthouse companies

Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

Netflix
Streaming Video · netflix.com
Fortune 500 #97NFLX7 NPS disclosures
23NPS · 2025
20202025
Churn 0.1% · 2019
“Netflix leads the Belgian streaming market with the highest net promoter score at +23 in Q1.”
— reported by telecompaper.com · 7 Jul 2025
Latest: telecompaper.com
T-Mobile
Wireless Telecom Provider · t-mobile.com
TMUS20 NPS disclosures
46NPS · 2026
20232026
Churn 0.85% · 2026
“T-Mobile announced a record wireless Net Promoter Score of 46 in Q2.”
— reported by tradingkey.com · 12 Oct 2026
Latest: tradingkey.com
Lumen
Telecommunications · lumen.com
Fortune 500 #331LUMN9 NPS disclosures
67NPS · 2024
20212024
Churn 15% · 2017
“Lumen's Quantum Fiber achieved an NPS of 67 in Q1, rising sequentially and year-over-year.”
— reported by fierce-network.com · 2 May 2024
Latest: fierce-network.com
VEON Ltd.
Telecommunications Carrier
VEON8 NPS disclosures
26NPS · 2025
20232025
Churn 33.3% · 2026
“I'm very happy with the fact that if I look to the Net Promoter Scores in the country, the operator under -- operating under the name IZI, which is actually our digital-f…”
— Muhterem Kaan Terzioglu, CEO, VEON Ltd. · Earnings call, Q2 2025 · 7 Aug 2025
Latest: Earnings call, Q2 2025
Cogent Communications Holdings, Inc.
Internet Service Provider · cogentco.com
CCOI11 NPS disclosures
65NPS · 2026
20192026
Churn 1.3% · 2026
“With the assistance of our CEO, the Board reviewed the Company’s Net Promoter Score, which measures the willingness of the Company’s customers to recommend our services t…”
— Cogent Communications Holdings, Inc. · SEC proxy statement · filed 20 Mar 2026
Latest: SEC proxy statement
Shenandoah Telecommunications Company
Regional Telecom · shentel.com
SHEN8 NPS disclosures
60NPS · 2026
20132026
Churn 1.21% · 2026
“Shentel reported Net Promoter Scores in the 60 range, above cable, emphasizing product quality and service matter more to customers than bundling.”
— reported by au.investing.com · 12 Sep 2026
Latest: au.investing.com
Ooma, Inc.
VoIP Communications · ooma.com
OOMA6 NPS disclosures
73NPS · 2026
20152026
NRR 99% · 2026Churn 11% · 2020
“Ooma reports a 73% Net Promoter Score for its small business solution, demonstrating strong customer satisfaction.”
— reported by investing.com · 27 Aug 2026
Latest: investing.com
TLK10 NPS disclosures
63NPS · 2026
20162026
Churn 6% · 2023
“Through these various measures, Telkom's Net Promoter Score (NPS) value has improved to 56 points by the end of 2023. ​ Within the community, the Company is actively invo…”
— PT Telekomunikasi Indonesia, Tbk · SEC 6-K report · filed 1 Apr 2024
Latest: SEC 6-K report
Orange
Telecom & Media · orange.com
8 NPS disclosures
36NPS · 2026
20172026
Churn 11.4% · 2024
“Orange reports Net Promoter Score of 36 in H1 2026, eleven points ahead of the second-ranked competitor.”
— reported by investing.com · 29 Jul 2026
Latest: investing.com
Telefonica SA
Telecom Provider
20 NPS disclosures
32NPS · 2025
20212025
Churn 1% · 2025
“Customer focus, next generation networks (y-o-y) ◦ 354m accesses (+9% in FTTH, +1% in contract mobile) ◦ More satisfied and engaged customers (NPS hits new high to 35 sco…”
— Telefonica SA · SEC 6-K report · filed 14 May 2025
Latest: SEC 6-K report
KPN
Telecom Operator · kpn.com
8 NPS disclosures
16NPS · 2026
20172026
“KPN's Net Promoter Score improved to 16 in Q2 2026, up from 14 year-over-year.”
— reported by investing.com · 23 Jul 2026
Latest: investing.com
Max
Media & Entertainment · wbd.com
Fortune 500 #117WBD
7NPS · 2025
Retention 90% · 2021
“Max's Net Promoter Score stands at just 7 points, less than half the streaming category average of 16 points.”
— reported by viainfo.net · 29 Jul 2025
Latest: viainfo.net

White space

9 of 18 Fortune 500 companies in telecom & media (50%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.

Alphabet
Fortune 500 #5
Meta Platforms
Fortune 500 #17
Reports retention
Walt Disney
Fortune 500 #43
Paramount Skydance
Fortune 500 #144
Live Nation Entertainment
Fortune 500 #169
Reports retention
Omnicom Group
Fortune 500 #240
EchoStar
Fortune 500 #282
Reports retention
News Corp.
Fortune 500 #396
Reports retention
Sirius XM Holdings
Fortune 500 #436
Reports retention

Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.

Latest NPS disclosures

See all 1,585 in the database →

2026-10-17
—
Catena Media's Employee Net Promoter Score reached its highest level since June 2022, improving over 50 points in the last 12 months. gurufocus.com ↗
2026-10-16
748
Verizon Wireless ranked second in enterprise customer satisfaction with a score of 748. telecomstechnews.com ↗
2026-10-16
768
T-Mobile ranks highest in the large enterprise segment with a customer satisfaction score of 768. jdpower.com ↗
2026-10-14
—
gFiber named #1 in Customer Satisfaction in the South by J.D. Power. finance.yahoo.com ↗
2026-10-14
—
Tesco achieved its highest-ever customer satisfaction score and highest NPS, suggesting a strong market proposition. cryptonews.net ↗
2026-10-12
46
T-Mobile announced a record wireless Net Promoter Score of 46 in Q2. tradingkey.com ↗
2026-10-12
—
Vodafone reported improved Net Promoter Score and more than 60 percent improvement in AI agent helpfulness rating. telecomlead.com ↗
2026-10-10
—
Patriot Mobile disclosed a Net Promoter Score metric in its NASDAQ IPO filing. tradingview.com ↗
2026-10-09
33
Tesco reported Net Promoter Score of 33 with gains across ease, reward, and overall service measures in earnings call. tipranks.com ↗
2026-10-09
86
…sales and customer care organization delivers exceptional customer service, as reflected by our industry-leading Net Promoter Score (“NPS”) of 86 as of December 31, 2025 and low average monthly churn of approximately 1% SEC S-1 IPO prospectus ↗
2026-10-09
—
Globo reported a 10% increase in NPS and 30% higher retention at first contact. valorinternational.globo.com ↗
2026-10-09
63
China Telecom's TeleAgent product scored a Net Promoter Score of 62.9 as it surpassed 1.5 million users. streetinsider.com ↗

More companies in Telecom & media

Number of entries in brackets.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.