BCE, Inc.
bce.ca ↗In their words
“Notably, postpaid churn improved 12 basis points to 1.06%, marking the first quarter of year-over-year improvement in nearly 3 years.”
“Churn was consistent with pre-pandemic Q3 levels at 1.1%”
“Our customer churn was up year-over-year, but that reflects greater market activity with a step-up in competitive intensity, but our churn remains well below pre-pandemic levels at 0.94%”
NPS disclosures (7)
While there's a lot more work to do, the progress made last year reinforces our focus on continued churn improvement and further gains in customer experience metrics such as NPS.
The impact of Ziply's customer-focused model is evident in higher NPS scores and cost efficiencies. While the customer base continues to grow, customer contact rates are declining, now among the lowest in the U.S. market.
Over the next three years, through ongoing improvements to customer experience, Bell expects to achieve a higher Net Promoter Score, lower churn, higher product intensity and higher customer lifetime value.
Our NPS results in the province of Quebec have improved significantly, and then you're seeing that in our subscriber results.
…functionality, AI and machine learning capabilities, together with the unmatched quality and reliability of our networks, as I have mentioned, all of that is leading to higher NPS scores, lower customer churn and meaningful CCTS performance improvement.
So the strategic initiatives I've highlighted across our operating segments are supported our customer experience-focused culture as well and that's driving improved satisfaction loyalty and retention with improved NPS scores and lower customer churn.
…technicians to 92% for installations and repairs Reduced IP VPN provisioning time by 12 days for business customers Improved Net Promoter Score, a measure of overall customer satisfaction, by 14% in 2015 and 55% since 2011 for Bell Mobility Bell was…
Retention disclosures (174)
Churn (postpaid mobile phone): 1.02% (Q2 2026) — “postpaid churn down 4 basis points to 1.02% — lowest quarterly level in three years”
Churn (prepaid mobile phone): 5.93% (Q4 2025) — “customer churn rate, which improved 22 basis points to 5.93%”
Churn (postpaid mobile phone): 1.22% (FY2025) — “postpaid mobile phone customer churn improved to 1.22% from 1.33% in 2024”
Churn (postpaid mobile phone): 1.49% (Q4 2025) — “postpaid churn down 0.17 points to 1.49%”
Churn (prepaid mobile phone): 5.1% (Q3 2025) — “mobile phone prepaid customer churn, which increased to 5.10% from 4.66% in Q3 last year”
Churn (postpaid mobile phone): 1.13% (Q3 2025) — “postpaid churn down 0.15 points to 1.13% – second consecutive quarter of year-over-year improvement”
Churn (postpaid wireless): 1.06% (Q2 2025) — “Notably, postpaid churn improved 12 basis points to 1.06%, marking the first quarter of year-over-year improvement in nearly 3 years.”
Churn (prepaid mobile phone): 5.28% (FY 2024) — “lower churn rate of 5.28%, compared to 5.31% in 2023”
Churn (postpaid mobile phone): 1.33% (FY 2024) — “postpaid mobile phone customer churn of 1.33% compared to 1.15% in 2023”
Churn (postpaid mobile phone): 1.66% (Q4 2024) — “mobile phone postpaid customer churn to 1.66% from 1.63% in Q4 2023”
Churn (prepaid mobile phone): 4.66% (Q3 2024) — “a lower customer churn rate which improved 44 basis points to 4.66%”
Churn (postpaid mobile phone): 1.28% (Q3 2024) — “mobile phone postpaid customer churn, which increased to 1.28% from 1.10% in Q3 2023”
Churn (prepaid mobile phone): 4.6% (Q2 2024) — “a lower customer churn rate which improved 8 basis points to 4.60%”
Churn (postpaid mobile phone): 1.18% (Q2 2024) — “mobile phone postpaid customer churn, which increased to 1.18% from 0.94% in Q2 2023”
Churn (prepaid mobile phone): 5.31% (FY2023) — “an increased churn rate of 5.31%, partly offset by 3.0% higher gross activations”
Churn (prepaid mobile phone): 6.15% (Q4 2023) — “higher customer churn, which increased to 6.15% from 5.74% last year”
Churn (postpaid mobile phone): 1.15% (FY2023) — “postpaid mobile phone net activations were 426,172, down 3.1%, reflecting higher mobile phone postpaid customer churn of 1.15% compared to 0.92% in 2022”
Churn (postpaid mobile phone): 1.63% (Q4 2023) — “mobile phone postpaid customer churn, which increased to 1.63% from 1.22% in Q4 2022”
Churn (postpaid mobile phone): 1.1% (Q3 2023) — “churn was consistent with pre-pandemic Q3 levels at 1.1%”
Churn (postpaid mobile phone): 0.94% (Q2 2023) — “our customer churn was up year-over-year, but that reflects greater market activity with a step-up in competitive intensity, but our churn remains well below pre-pandemic levels at 0.94%”
Churn (mobile phone postpaid): 0.9% (Q1 2023) — “low postpaid churn rate 2 of 0.90%; eighth consecutive quarter of mobile phone blended ARPU 3 growth”
Churn (mobile phone postpaid): 0.92% (FY2022) — “For full-year 2022, postpaid mobile phone net activations were 439,842, up 45.8%, while mobile phone customer churn improved to 0.92% from 0.93% in 2021”
Churn (postpaid mobile phone): 2.9% (Q3 2022) — “our lowest ever Q3 churn rate, which improved 3 basis points over last year [2.9%]”
Churn (postpaid mobile phone): 0.9% (Q3 2022) — “lowest Q3 postpaid churn rate of 0.90%”
Churn (postpaid mobile phone): 0.75% (Q2 2022) — “best-ever quarterly postpaid churn rate of 0.75%”
Churn (postpaid mobile phone): 0.79% (Q1 2022) — “a 10 basis-point improvement in mobile phone customer churn to 0.79%”
Churn (postpaid mobile phone): 0.93% (FY 2021) — “For full-year 2021, postpaid mobile phone... customer churn was essentially stable at 0.93%”
Churn (postpaid mobile phone): 1.08% (Q4 2021) — “postpaid mobile phone customer churn to 1.08%”
Churn (postpaid mobile phone): 0.93% (Q3 2021, monthly) — “Postpaid mobile phone customer churn improved 5 basis points to 0.93%, representing our best-ever Q3 result”
Churn (Mobile phones blended (monthly)): 1.1% (Q2 2021) — “Mobile phone blended churn improved by 0.01 pts to 1.10% in Q2 2021”
Churn (Mobile phones prepaid (monthly)): 3.98% (Q2 2021) — “Mobile phone prepaid churn of 3.98% in this quarter, improved by 0.65 pts”
Churn (Mobile phones postpaid (monthly)): 0.83% (Q2 2021) — “Mobile phones postpaid churn in Q2 2021 0.83%, increased 0.07 pts vs Q2 2020”
Churn (postpaid mobile): 0.89% (Q1 2021) — “postpaid churn remained low at 0.89%”
Churn (Wireless postpaid): 0.99% (FY2020) — “improved wireless postpaid churn by 0.14 pts over 2019 to 0.99%, our lowest ever annual postpaid churn rate”
Churn (Bell Wireless postpaid): 0.99% (FY2020) — “Improved wireless postpaid churn by 0.14 pts over 2019 to 0.99%, our lowest ever annual postpaid churn rate”
Churn (postpaid): 1.11% (Q4 2020) — “postpaid customer churn (5) to 1.11%. For full-year 2020, postpaid net additions were 225,739, down from 401,955 in 2019, while customer churn decreased to 0.99%, our best annual postpaid churn rate result ever.”
Churn (postpaid mobile): 1.04% (Q3 2020) — “lower customer churn, which improved 8 basis points over last year to 1.04%”
Churn (postpaid mobile): 0.82% (Q2 2020) — “postpaid churn was 0.82% our lowest rate ever”
Churn (postpaid mobile): 0.97% (Q1 2020) — “our lowest ever postpaid churn rate of 0.97% this quarter”
Churn (postpaid wireless): 0.3% (2019) — “improved postpaid customer churn drove a 7.4% increase in total net subscriber additions”
Churn (postpaid wireless): 1.12% (Q3 2019) — “we saw a decline in postpaid churn to 1.12%, delivered strong revenue growth of 3.5%”
Churn (Bell branded postpaid wireless): 0.98% (Q1 2019) — “Bell branded churn was under 1% at 0.98% in the first quarter”
BCE's wireless unit in Manitoba is investing in network coverage and customer retention initiatives alongside new handset launches.
Churn (postpaid wireless): 1.1% (Q2 2018) — “at 1.1 we are pleased what we want to just keep obviously trying to ride that churn down”
BCE secures multi-year government contract with investments in network coverage and customer retention.
Churn (postpaid wireless LTE network): 1.03% (Q2 2017) — “on our overall LTE network, we saw postpaid churn at 1.03%”
Churn (postpaid wireless): 1.08% (Q2 2017) — “reported turn of 1.08% on the postpaid side. And that is our lowest reported quarterly churn rate in 11 years”
Churn (wireless postpaid): 1.25% (FY2016) — “Postpaid 1.25 % 1.28 % 0.03 %”
Churn (wireless blended): 1.44% (FY2016) — “Blended churn % (average per month) 1.44 % 1.51 % 0.07 %”
Churn (prepaid wireless): 3.13% (2016) — “Prepaid 3.13 % 3.32 % 0.19 %”
Churn (Bell Wireless prepaid): 2.86% (Q3 2016) — “Prepaid churn improved by 0.12% in the third quarter of 2016 and 0.19% year to date to 2.86%”
Churn (Bell Wireless postpaid): 1.26% (Q3 2016) — “Postpaid churn improved by 0.05% in Q3 2016 and by 0.06% year to date to 1.26%”
Churn (Bell Wireless blended): 1.41% (Q3 2016) — “Blended wireless churn improved by 0.08% in Q3 2016 and by 0.11% in the first nine months of 2016”
Churn (Bell Wireless prepaid): 3.21% (Q2 2016) — “Prepaid churn improved by 0.27% in the second quarter and by 0.22% year to date to 3.21%”
Churn (Bell Wireless postpaid): 1.15% (Q2 2016) — “Postpaid churn of 1.15% in both the second quarter of 2016 and the first six months of 2016 improved by 0.08%”
Churn (Bell Wireless blended): 1.35% (Q2 2016) — “Blended wireless churn improved by 0.14% in Q2 2016 to 1.35%”
Churn (postpaid wireless): 1.15% (Q1 2016) — “our churn improved in the quarter down to 1.15%”
Churn (Prepaid): 2.98% (Q3 2015) — “Prepaid churn improved 0.16% in the third quarter...to 2.98% and 3.36%, respectively”
Churn (Postpaid): 1.31% (Q3 2015) — “Postpaid churn of 1.31% increased by 0.11% in Q3 2015...due to increased activity in the market as a result of the double cohort”
Churn (Wireless): 1.49% (Q3 2015) — “Blended wireless churn was 1.49% in both Q3 2015 and in the first nine months of 2015”
Churn (Bell Wireless prepaid): 3.48% (Q2 2015) — “Prepaid churn remained relatively stable in the second quarter...3.48%”
Churn (Bell Wireless postpaid): 1.23% (Q2 2015) — “Postpaid churn of 1.23% increased by 0.08% in Q2 2015”
Churn (Bell Wireless blended): 1.49% (Q2 2015) — “Blended wireless churn increased marginally by 0.02% in Q2 2015 to 1.49%”
Churn (Bell Wireless prepaid): 3.6% (Q1 2015) — “Prepaid churn improved 0.08% to 3.60% in Q1 2015”
Churn (Bell Wireless postpaid): 1.18% (Q1 2015) — “Postpaid 1.18% improved 0.06% in Q1 2015”
Churn (Bell Wireless blended): 1.47% (Q1 2015) — “Blended churn % (average per month) 1.47% vs. 1.58% in Q1 2014”
Churn (prepaid): 3.43% (FY2014) — “Prepaid churn improved 0.12 percentage points in 2014 to 3.43%”
Churn (Bell Wireless postpaid): 1.22% (FY2014) — “Postpaid churn improved 0.03 percentage points in 2014 to 1.22%, despite aggressive promotions from other incumbents and newer entrants”
Churn (Bell Wireless blended): 1.52% (FY2014) — “Blended wireless churn improved 0.08 percentage points in 2014 to 1.52%”
Churn (Bell Wireless prepaid): 3.12% (Q3 2014) — “Prepaid churn improved 0.15% this quarter to 3.12%”
Churn (Bell Wireless postpaid): 1.2% (Q3 2014) — “Postpaid churn remained stable at 1.20% in the third quarter of 2014”
Churn (Bell Wireless blended): 1.45% (Q3 2014) — “Blended wireless churn improved by 0.05% in the third quarter of 2014 to 1.45%”
Churn (Bell Wireless prepaid): 3.48% (Q2 2014) — “Prepaid churn improved 0.23% this quarter and 0.17% year to date to 3.48% and 3.58%, respectively”
Churn (Bell Wireless postpaid): 1.16% (Q2 2014) — “Postpaid churn improved 0.11%, year over year, to 1.16% in Q2 2014, reflecting the positive impact of our customer retention strategies”
Churn (Bell Wireless blended): 1.47% (Q2 2014) — “Blended wireless churn improved 0.17% in Q2 2014 to 1.47% and 0.13% in the first six months of 2014 to 1.52%.”
Churn (Bell Wireless prepaid): 3.67% (Q1 2014) — “Prepaid churn improved 0.12% this quarter to 3.67% as a result of marketing initiatives that resulted in fewer customer deactivations”
Churn (Bell Wireless postpaid): 1.24% (Q1 2014) — “Postpaid churn improved 0.01%, year over year, to 1.24% in Q1 2014, despite promotions from other incumbents and newer entrants, reflecting the positive impact of our customer retention strategies”
Churn (Bell Wireless blended): 1.58% (Q1 2014) — “Blended wireless churn improved 0.07% in Q1 2014 to 1.58%.”
Churn (Bell Wireless postpaid): 1.22% (FY2013) — “Postpaid churn improved 0.03 percentage points in 2014 to 1.22%, despite aggressive promotions”
Churn (Bell Wireless blended): 1.65% (Q1 2013) — “Churn % (average per month) 1.65% 1.84% (0.19) pts”
Churn (Bell Wireless postpaid): 1.25% (Q1 2013) — “we continued to lower postpaid customer churn, which improved 10 basis points to 1.25%”
Churn (Bell Wireless postpaid): 1.3% (FY2012) — “lower postpaid customer churn, which improved 0.2 basis points to 1.3%”
Churn (Bell Wireless postpaid): 1.2% (Q3 2012, monthly) — “lower postpaid customer churn, which improved 30 basis points year over year to 1.2% reflecting the benefits of investing in customer retention”
Churn (prepaid): 3.7% (Q2 2012) — “Prepaid churn in the second quarter remained stable, year over year, at 3.7%”
Churn (blended wireless): 1.7% (Q2 2012) — “Our blended wireless churn rate improved to 1.7% in Q2 2012 from 2.0% in Q2 2011”
Churn (postpaid): 1.3% (Q2 2012) — “postpaid customer churn rate improved to 1.3%. Smartphone users represented 55% of postpaid subscribers”
Churn (prepaid): 3.9% (Q1 2012) — “prepaid churn increased to 3.9% from 3.7% in Q1 2011”
Churn (postpaid): 1.4% (Q1 2012) — “Postpaid churn in Q1 2012 was stable year over year at 1.4%”
Churn (blended wireless): 1.8% (Q1 2012) — “Our blended churn rate decreased to 1.8% in the first quarter of 2012 from 1.9% in the first quarter of 2011”
Churn (Video): 1.8% (Q3 2011) — “Our video churn rate in the third quarter and first nine months of 2011 increased to 1.8% and 1.6%”
Churn (Wireless blended): 2% (Q3 2011) — “Our blended churn rate increased to 2.0% in the third quarter and first nine months of 2011 from 1.9%”
Churn (Wireless prepaid): 3.9% (Q3 2011) — “prepaid churn increased to 3.9% in Q3 2011 and to 3.8% in the first nine months of 2011 from 3.4%”
Churn (Wireless postpaid): 1.5% (Q3 2011) — “Postpaid churn increased to 1.5% both this quarter and year to date from 1.4% and 1.3%”
Churn (video): 1.7% (Q2 2011) — “Our video churn rate in the second quarter and first half of 2011 increased to 1.7% and 1.5%, respectively, from 1.3% and 1.2%”
Churn (wireless blended): 2% (Q2 2011) — “Our blended churn rate increased to 2.0% in the second quarter and first half of 2011 from 1.8% in the same periods last year”
Churn (Wireless Postpaid): 1.4% (Q1 2011) — “Postpaid churn increased to 1.4% this quarter from 1.2% in Q1 2010”
Churn (Wireless (Blended)): 1.9% (Q1 2011) — “blended churn rate increased to 1.9% in Q1 2011 from 1.8% in Q1 2010”
Churn (Wireless postpaid): 1.4% (Q3 2010) — “Postpaid churn increased to 1.4% in Q3 2010 from 1.3% in the same quarter last year”
Churn (Wireless blended): 1.9% (Q3 2010) — “Our blended churn rate increased to 1.9% in both the third quarter and first nine months of 2010 from 1.8%”
Churn (Video): 1.6% (Q3 2010) — “Our video churn rate in the third quarter and first nine months of 2010 increased to 1.6% and 1.3%, respectively, from 1.4% and 1.2%”
Churn (Video): 1.3% (Q2 2010) — “Our video churn rate in both the second quarter and first half of 2010 increased to 1.3% and 1.2%, respectively, from 1.1% and 1.1%”
Churn (Video): 1.1% (Q1 2010) — “Our video churn rate in Q1 2010 remained unchanged year over year at 1.1%”
Churn (Prepaid): 3.4% (Q1 2010) — “Prepaid churn increased to 3.4% in Q1 2010 from 2.9% in Q1 2009”
Churn (Postpaid): 1.2% (Q1 2010) — “Postpaid churn in the first quarter was unchanged year over year at 1.2%”
Churn (Blended wireless): 1.8% (Q1 2010) — “Our blended churn rate increased to 1.8% this quarter from 1.6% in Q1 2009”
Churn (blended wireless): 1.6% (2008) — “Our blended churn rate for 2008 decreased slightly year over year to 1.6% from 1.7% in 2007”
Churn (postpaid wireless): 1.2% (2008) — “Postpaid churn decreased to 1.2% in 2008 from 1.3% in 2007, due mainly to our customer retention and service improvement strategies”
Churn (Bell Video): 1.4% (Q3 2009) — “Our video churn rate in both the third quarter and first nine months of 2009 remained unchanged, year over year, at 1.4% and 1.2%”
Churn (Bell Wireless prepaid): 3.5% (Q3 2009) — “Prepaid churn increased to 3.5% in Q3 2009 and 3.2% in the first nine months of 2009 from 3.2% and 3.0%”
Churn (Bell Wireless postpaid): 1.3% (Q3 2009) — “Postpaid churn increased to 1.3% both this quarter and year to date from 1.1% and 1.2%”
Churn (Bell Wireless blended): 1.8% (Q3 2009) — “Our blended churn rate increased to 1.8% in this quarter and to 1.7% in the first nine months of 2009 from 1.6%”
Churn (Wireless prepaid): 3.3% (Q2 2009) — “Prepaid churn increased to 3.3% in Q2 2009 and 3.1% in the first half of 2009 from 3.0% and 2.9%”
Churn (Wireless postpaid): 1.3% (Q2 2009) — “Postpaid churn increased to 1.3% both this quarter and year to date from 1.1% and 1.2%”
Churn (Wireless blended): 1.7% (Q2 2009) — “Our blended churn rate increased to 1.7% in both the second quarter and first half of 2009 from 1.6%”
Churn (Video): 1.1% (Q1 2009) — “Our video churn rate in the first quarter of 2009 remained unchanged, year over year, at 1.1%”
Churn (Bell Wireless blended): 1.6% (Q1 2009) — “Our blended churn rate for the first quarter of 2009 was unchanged year over year at 1.6%”
Churn (Bell Wireless postpaid): 1.2% (Q1 2009) — “Postpaid churn decreased to 1.2% in the first quarter of 2009 from 1.3%”
Churn (blended wireless): 1.6% (2008) — “Our blended churn rate for 2008 decreased slightly year over year to 1.6% from 1.7% in 2007”
Churn (postpaid wireless): 1.2% (2008) — “Postpaid churn decreased to 1.2% in 2008 from 1.3% in 2007, due mainly to our customer retention and service improvement strategies”
Churn (Bell Wireline video): 1.4% (Q3 2008) — “Our video churn rate was 1.4% in Q3 2008, compared with 1.3% in the same quarter in 2007”
Churn (Bell Wireless prepaid): 3.2% (Q3 2008) — “Prepaid churn increased to 3.2% in Q3 2008 from 2.7% in Q3 2007”
Churn (Bell Wireless postpaid): 1.1% (Q3 2008) — “Postpaid churn decreased to 1.1% in Q3 2008 and 1.2% year to date from 1.4% and 1.3%”
Churn (Bell Wireless blended): 1.6% (Q3 2008) — “blended churn rate improved year over year, decreasing to 1.6% in both the third quarter and first nine months of 2008 from 1.7%”
Churn (Bell Mobility Prepaid): 2.9% (H1 2008) — “Prepaid churn improved 0.1 percentage points, year over year, to 3.0% in Q2 2008 and 2.9% year to date”
Churn (Bell Mobility Postpaid): 1.2% (H1 2008) — “Postpaid churn decreased to 1.1% in Q2 2008 and 1.2% year to date from 1.4% and 1.3%”
Churn (Bell Mobility Blended): 1.6% (H1 2008) — “Our blended churn rate decreased to 1.6% in both the second quarter and first half of 2008, compared with 1.8% and 1.7%”
Churn (Video): 1.1% (H1 2008) — “Our video churn rate decreased to 1.1% in both the second quarter and first half of 2008 from 1.3% and 1.2%”
Churn (video): 1.1% (Q1 2008) — “Despite a stable churn rate of 1.1%, our video net activations decreased in Q1 2008”
Churn (Bell Wireless prepaid): 2.7% (Q3 2007) — “Prepaid churn decreased slightly this quarter to 2.7%, compared with 2.8% in Q3 2006”
Churn (Bell Wireless postpaid): 1.4% (Q3 2007) — “postpaid churn, which increased 0.3 points year over year to 1.4%”
Churn (Bell Wireless blended): 1.7% (Q3 2007) — “Our blended churn rate in Q3 2007 was 1.7% compared with 1.5% in the same quarter last year”
Churn (Video): 1.3% (Q3 2007) — “video churn rate increased to 1.3% this quarter and 1.2% year-to-date from 1.0% in the corresponding periods in 2006”
Churn (Video): 1.1% (Q1 2007 (monthly)) — “higher churn which increased to 1.1% in the quarter, due primarily to price increases introduced in 2006 and Q1 2007”
Churn (Wireless (postpaid)): 1.5% (FY2006) — “our overall churn rate improved 0.1 percentage points, year-over-year, to 1.5%, due to lower postpaid churn”
Churn (Wireless prepaid): 1.7% (Q4 2006 (monthly)) — “prepaid churn was down 0.5 points to 1.7%”
Churn (Video): 1% (Q4 2006 (monthly)) — “Churn remained low at just 1.0% per month, unchanged from 2005”
Churn (wireless postpaid): 1.1% (Q4 2006) — “postpaid churn rate in Q4 improved on a year-over-year basis to 1.1% from 1.3%”
Churn (wireless): 1.5% (FY2006) — “our overall churn rate improved 0.1 percentage points, year-over-year, to 1.5%, due to lower postpaid churn”
Churn (prepaid wireless): 2.8% (Q3 2006) — “prepaid churn increased to 2.8% both this quarter and year-to-date from 1.6% and 1.8% in the three and nine months ended September 30, 2005”
Churn (postpaid wireless): 1.1% (Q3 2006) — “Our postpaid churn rate for both the third quarter and first nine months of 2006 improved to 1.1% from 1.5% in the same periods last year”
Churn (Wireless blended): 1.5% (Q3 2006) — “Our blended churn rate remained unchanged year over year at 1.5%, despite higher prepaid churn in the quarter”
Churn (Video): 1% (Q2 2006) — “our video churn rate increased by just 0.1 percentage point, year-over-year, in both the second quarter and first half of 2006 to 1.0%”
Churn (Video): 0.9% (Q1 2006) — “Churn remains low at 0.9% per month”
Churn (Aliant wireless): 1.1% (Q1 2006) — “churn improved to approximately 1.1% per month”
Churn (BCE prepaid wireless): 2.5% (Q1 2006) — “Prepaid churn increased to 2.5% in Q1 2006 from 1.8%”
Churn (BCE cellular and PCS): 1.6% (Q1 2006) — “stable blended churn rate that remained unchanged year-over-year at 1.6%”
Churn (video): 0.9% (2005, monthly) — “churn rate also decreased to 0.9% from 1.0% in 2004”
Churn (wireless): 1.6% (2005, monthly) — “overall churn rate increased from 1.3% in 2004 to 1.6% in 2005”
Churn (BCE video): 1% (Q4 2005) — “churn increased by 0.2 percentage points year-over-year to 1.0%”
Churn (BCE prepaid wireless): 2.2% (Q4 2005) — “Prepaid churn increased to 2.2% for the fourth quarter of 2005 from 1.9%”
Churn (BCE postpaid wireless): 1.3% (Q4 2005) — “postpaid churn rate in Q4 increased on a year-over-year basis to 1.3% from 1.2%”
Churn (BCE wireless blended): 1.5% (Q4 2005) — “blended churn rate for Q4 increased to 1.5% this year compared with 1.4%”
Churn (BCE wireless): 1.6% (FY2005) — “overall churn for the year was 1.6% as compared to 1.3% for 2004”
Churn (BCE video): 0.9% (FY2005) — “churn decreased to 0.9% from 1.0% in the previous year”
Churn (prepaid wireless): 1.6% (Q3 2005) — “Prepaid churn in the quarter improved to 1.6% compared to 2.1% in the second quarter of 2005”
Churn (wireless blended): 1.5% (Q3 2005) — “Blended churn of 1.5% was 0.3 points higher than in the third quarter of 2004”
Churn (video): 1% (Q3 2005) — “Video revenues increased by 17.8% year-over-year...and a churn rate of 1.0%, down by 0.1 points year over year”
Churn (Wireless (blended)): 1.6% (Q2 2005) — “Overall, our blended churn rate increased to 1.6% this year from 1.3% last year for both the quarter”
Churn (BCE video): 0.8% (YTD 2005) — “Our video churn rate improved by 0.1 percentage point to 0.9% this quarter and 0.8% year-to-date compared with last year”
Churn (BCE wireless prepaid): 2.1% (Q2 2005) — “Prepaid churn for the quarter increased slightly to 2.1% compared with 1.9% for the same period last year”
Churn (BCE wireless postpaid): 1.4% (Q2 2005) — “Our postpaid churn rate this quarter improved to 1.4% from 1.6% in the previous quarter”
Churn (ExpressVu video): 0.9% (Q2 2005) — “Churn remained low at 0.9%, and slightly improved over the previous year”
Churn (Video): 0.8% (Q1 2005) — “Our video churn rate of 0.8% per month in Q1 2005, represented a further 0.1 percentage point improvement”
Churn (Wireless): 1.6% (Q1 2005) — “Blended churn was 1.6% per month, up from 1.3% in the first quarter of last year”
Churn (Wireless postpaid): 1% (Q3 2004) — “blended churn at 1.2% and postpaid churn at 1.0%”
Churn (Wireless): 1.2% (Q3 2004) — “the company achieved its best wireless churn rate since the beginning of 1997, with blended churn at 1.2% and postpaid churn at 1.0%”
Churn (Video/Cable): 1.1% (Q3 2004) — “churn of 1.1% in the third quarter showed a marked improvement compared to 1.4% in Q3 2003”
Churn (Wireless blended): 1.3% (Q2 2004) — “Blended churn was at 1.3%, down from the 1.4% noted last year”
Churn (Wireless postpaid): 1.1% (Q2 2004) — “Post-paid churn dropped by 0.2 percentage points to 1.1%”
Churn (Pay TV): 1% (Q2 2004) — “We continued to make improvements on our industry leading levels of customer retention achieving churn per month of 1.0% for both the quarter and on a year-to-date basis compared to 1.1% for each of the respective periods last year”
Churn (cellular and PCS): 1.4% (2003, monthly) — “Churn rate (cellular and PCS) (average per month) 1.4%”
Churn (Cellular and PCS): 1.6% (monthly) — “Churn rate (cellular and PCS) (average per month) 1.6%”
Churn (DTH): 3.6% (Q3 2002) — “Churn rate (per quarter) 3.6% 3.1% 0.5%”
Churn (Cellular & PCS Postpaid): 1.6% (Q3 2002) — “Postpaid churn (average per month) 1.6% 1.5% 0.1%”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.