Magyar Telekom Plc.
telekom.hu ↗In their words
“Fixed line churn was reduced to 6.3% by September 2011 from 8.6% a year ago”
“Overall churn rate 6.1 % 8.0 % n.a.”
“The accelerated migration towards VoIP and VoCable solutions mitigated voice access churn to an annual 7.4%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (71)
Churn (Macedonia Mobile): 3.9% (Q3 2011) — “Overall churn rate 3.9 % 6.4 %”
Churn (Fixed line Hungary): 6.3% (Q3 2011) — “Fixed line churn was reduced to 6.3% by September 2011 from 8.6% a year ago”
Churn (Macedonia Mobile): 3.5% (Q2 2011) — “Overall churn rate 3.5 % 6.6 %”
Churn (Hungary Mobile): 19.8% (Q2 2011) — “Overall churn rate 19.8 % 18.8 %”
Churn (Macedonia Mobile): 4.2% (Q1 2011) — “Overall churn rate 4.2 % 5.1 %”
Churn (Hungary Mobile): 19.6% (Q1 2011) — “Overall churn rate 19.6 % 18.6 %”
Churn (BBU mobile overall): 8.2% (FY2010) — “Overall churn rate (%) 8.0 8.2”
Churn (CBU mobile overall): 21% (FY2010) — “Overall churn rate (%) 27.5 21.0”
Churn (BBU (Business Business Unit) mobile): 8.2% (2010) — “Overall churn rate (%) 8.0 8.2”
Churn (CBU mobile - overall): 21% (2010) — “Overall churn rate (%) 27.5 21.0”
Churn (CBU (Consumer Business Unit) mobile - overall): 27.5% (2009) — “Overall churn rate (%) 27.5”
Churn (Romania Mobile): 8% (FY2010) — “Overall churn rate 8.0 % 8.2 %”
Churn (Hungary Mobile): 27.5% (FY2010) — “Overall churn rate 27.5 % 21.0 %”
Churn (T-Mobile Hungary overall): 24.1% (9M 2010) — “Overall churn rate 24.1 % 20.5 %...Postpaid 15.2 % 16.5 %...Prepaid 28.0 % 22.9 %”
Churn (T-Mobile Hungary overall): 23.6% (H1 2010) — “Overall churn rate 23.6 % 20.5 %...Postpaid 16.1 % 17.2 %...Prepaid 26.8 % 22.4 %”
Churn (mobile overall): 20.3% (Q1 2010) — “Overall churn rate 20.3 % 20.4 % n.a.”
Churn (Magyar Telekom BBU mobile): 8% (FY2009) — “Overall churn rate (%) 5.8 8.0”
Churn (Magyar Telekom CBU prepaid): 33.1% (FY2009) — “Prepaid (%) 18.8 33.1”
Churn (Magyar Telekom CBU postpaid): 15.1% (FY2009) — “Postpaid (%) 12.1 15.1”
Churn (Magyar Telekom CBU mobile prepaid): 33.1% (2009) — “Prepaid (%) 18.8 33.1”
Churn (Magyar Telekom CBU mobile postpaid): 15.1% (2009) — “Postpaid (%) 12.1 15.1”
Churn (Magyar Telekom CBU mobile overall): 27.5% (2009) — “Overall churn rate (%) 16.9 27.5”
Churn (Total subscribers): 18.5% — “Churn ratio (%) Total subscribers 18.5”
Churn (Prepaid subscribers): 22% — “Churn ratio (%) Prepaid subscribers 22.0”
Churn (Postpaid subscribers): 10.4% — “Churn ratio (%) Postpaid subscribers 10.4”
Churn (mobile overall): 16.9% (FY2009) — “Overall churn rate 16.9 % 27.5 % n.a.”
Churn (Mobile - Hungary): 24.1% (Q3 2009) — “Overall churn rate 24.1% [Q3 2009 vs Q3 2008]”
Churn (Corporate mobile operations): 8% (Q2 2009) — “Overall churn rate 6.1 % 8.0 % n.a.”
Churn (Mobile prepaid): 31.6% (Q2 2009) — “Prepaid 18.9 % 31.6 % n.a.”
Churn (Mobile postpaid): 16.4% (Q2 2009) — “Postpaid 10.5 % 16.4 % n.a.”
Churn (Mobile (T-Mobile Hungary, overall)): 27% (Q2 2009) — “Overall churn rate 16.5 % 27.0 % n.a.”
Churn (Fixed line voice access): 7.4% (Q1 2009) — “the accelerated migration towards VoIP and VoCable solutions mitigated voice access churn to an annual 7.4%”
Churn (Mobile - Hungary): 20.3% (Q1 2009) — “Overall churn rate 20.3% [Q1 2009]”
Churn (Hungarian mobile prepaid): 21.1% — “Prepaid 21.1 %”
Churn (Hungarian mobile postpaid): 10% — “Postpaid 10.0 %”
Churn (Hungarian mobile operations overall): 17.1% — “Overall churn rate 17.1 %”
Churn (Hungarian mobile prepaid): 19.2% (Sep 30, 2008) — “Prepaid 19.2 %”
Churn (Hungarian mobile postpaid): 9.7% (Sep 30, 2008) — “Postpaid 9.7 %”
Churn (Hungarian mobile overall): 15.8% (Sep 30, 2008) — “Overall churn rate 15.8 %”
Churn (Hungarian mobile prepaid): 18.9% (Jun 30, 2008) — “Prepaid 18.9 %”
Churn (Hungarian mobile postpaid): 9.8% (Jun 30, 2008) — “Postpaid 9.8 %”
Churn (Hungarian mobile overall): 15.6% (Jun 30, 2008) — “Overall churn rate 15.6 %”
Churn (Total subscribers (TMH)): 17.1% (FY2007) — “Churn ratio (%) Total subscribers 18.5 17.9 17.1 as of 2005, 2006, 2007”
Churn (Prepaid subscribers (TMH)): 21.1% (FY2007) — “Churn ratio (%) Prepaid subscribers 22.0 21.9 21.1 as of 2005, 2006, 2007”
Churn (Postpaid subscribers (TMH)): 10% (FY2007) — “Churn ratio (%) Postpaid subscribers 10.4 9.9 10.0 as of 2005, 2006, 2007”
Churn (Hungarian mobile operations overall): 15.1% (Q1 2008) — “Overall churn rate 15.1 % 15.3 % n.a.”
Churn (Hungarian mobile prepaid): 21.9% (Dec 31, 2007) — “Prepaid 21.9 %”
Churn (Hungarian mobile postpaid): 9.9% (Dec 31, 2007) — “Postpaid 9.9 %”
Churn (Hungarian mobile operations): 17.9% (Dec 31, 2007) — “Overall churn rate 17.9 %”
Churn (Hungarian mobile operations, overall): 17.3% (Q3 2007) — “Overall churn rate 17.3%”
Churn (Hungarian mobile operations, overall): 16.4% (Q2 2007) — “Overall churn rate 16.4%”
Churn (TMH Total subscribers): 17.9% (2006) — “Churn ratio (%) Total subscribers 15.9 18.5 17.9”
Churn (TMH Prepaid subscribers): 21.9% (2006) — “Churn ratio (%) Prepaid subscribers 17.4 22.0 21.9”
Churn (TMH Postpaid subscribers): 9.9% (2006) — “Churn ratio (%) Postpaid subscribers 11.9 10.4 9.9”
Churn (Hungarian mobile operations, overall): 15.8% (Q1 2007) — “Overall churn rate 15.8%”
Churn (TMH Total subscribers): 18.5% (2005) — “Churn ratio (%) Total subscribers 19.8 15.9 18.5”
Churn (TMH Prepaid subscribers): 22% (2005) — “Churn ratio (%) Prepaid subscribers 22.5 17.4 22.0”
Churn (TMH Postpaid subscribers): 10.4% (2005) — “Churn ratio (%) Postpaid subscribers 12.0 11.9 10.4”
Churn (Hungarian mobile operations, overall): 17.9% (FY 2006) — “Overall churn rate 18.5% [2005] vs 17.9% [2006]”
Churn (overall): 17.7% (Q1-Q3 2006) — “Overall churn rate 17.7 % 17.3 % n.a.”
Churn (overall): 16.1% (H1 2006) — “Overall churn rate 16.1 % 16.4 % n.a.”
Churn (overall): 15.1% (Q1 2006) — “Overall churn rate 15,1 % 15,8 % n.a.”
Churn (overall): 15.9% (4Q 2005) — “Overall churn rate 15.9 % 18.5 % n.a.”
Churn (Hungarian mobile prepaid): 14.8% — “Prepaid 14.8 % 21.0 % n.a.”
Churn (Hungarian mobile postpaid): 11.9% — “Postpaid 11.9 % 10.1 % n.a.”
Churn (Hungarian mobile operations overall): 14% — “Overall churn rate 14.0 % 17.7 % n.a.”
Churn (prepaid segment): 18.4% (H1 2005) — “The churn rate in the prepaid segment was 18.4% in H1 2005.”
Churn (postpaid customers): 10.6% (H1 2005) — “The churn rate of postpaid customers was successfully maintained at the low level of 10.6% in H1 2005.”
Churn (prepaid): 16.8% (Q1 2005) — “The churn rate in the prepaid segment was 16.8% in Q1 2005.”
Churn (postpaid): 11.2% (Q1 2005) — “The churn rate of postpaid customers was successfully maintained at low level of 11.2% in Q1 2005.”
Churn (T-Mobile Hungary (TMH) mobile): 15.9% (2004) — “Churn ratio (%) 14.7 19.8 15.9 [for 2002, 2003, 2004]”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.