Internet Gold Golden Lines Ltd
igld.net ↗In their words
“Churn rate 7.5 % calculated according to the proportion of subscribers who have disconnected”
“Churn rate (4) 28.2 % 23.7 % ... The churn rate is calculated at the ratio of subscribers who disconnected”
“Fixed-line telephony...Active lines 2.119...Churn rate 10.4%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (239)
Churn (yes): 5.5% (Q3 2019) — “Churn rate (%) 5.5 %”
Churn (Pelephone): 7.3% (Q3 2019) — “Churn rate 7.3 %”
Churn (Bezeq Fixed Line): 4.9% (Q2 2019) — “Churn rate 4.9%”
Churn (Bezeq International): 6.2% (Q2 2019) — “Churn rate 6.2%”
Churn (Pelephone (mobile)): 7.5% (Q2 2019) — “Churn rate 7.5%”
Churn (Telephony): 2.7% (Q2 2019) — “Telephony churn rate 2.7%”
Churn (yes): 4.9% (Q2 2019) — “Churn rate (%) 4.9 % the number of yes subscribers who left yes during the period”
Churn (Pelephone): 7.5% (Q2 2019) — “Churn rate 7.5 % calculated according to the proportion of subscribers who have disconnected”
Churn (Bezeq Fixed-Line): 2.7% (Q2 2019) — “Churn rate (%) 2.7 % calculated according to the number of telephone subscribers who have disconnected”
Churn (yes (TV)): 5.6% (Q1 2019) — “Churn rate 5.6 %”
Churn (Pelephone (cellular)): 8.6% (Q1 2019) — “Churn rate 8.6 %”
Churn (Telephony): 3% (Q1 2019) — “Telephony churn rate 3.0 %”
Churn (Bezeq International): 6.6% (Q1 2019) — “Churn rate (%) 6.6 %”
Churn (Pelephone): 8.6% (Q1 2019) — “Churn rate 8.6 %”
Churn (Bezeq Fixed-Line): 3% (Q1 2019) — “Churn rate (%) 3.0 %”
Churn (Bezeq telephony): 11.6% (Q2 2018) — “Telephony churn rate (4) 11.6 % 9.8 3.1 % 2.7 % 2.8 % 3.0 % 2.4 % 2.35 2.4 % 2.7 %”
Churn (Pelephone): 33.35% (Q2 2018) — “Churn rate (3) 33.35 % 28.2 % 9.0 % 9.1 % 7.3 % 8.0 % 6.9 % 7.1 % 6.3 % 7.9%”
Churn (Bezeq Cellular): 21.5% (2018) — “Churn rate 21.5% (2018)”
Churn (Bezeq International): 25.5% (2018) — “Churn rate 25.5% (2018)”
Churn (Bezeq Fixed Line (telephony)): 11.6% (2018) — “Telephony churn rate 11.6% (2018)”
Churn (Pelephone (cellular)): 33.3% (2018) — “Churn rate 33.3% (2018)”
Churn (yes): 5.6% (Q4 2018) — “Churn rate (%) 3 5.6 % the number of yes subscribers who left yes during the period”
Churn (Pelephone): 9% (Q4 2018) — “Churn rate 3,4 9.0 % calculated according to the proportion of subscribers who have disconnected”
Churn (Bezeq Fixed-Line): 3.1% (Q4 2018) — “Churn rate (%) 3 3.1 % calculated according to the number of telephone subscribers disconnected”
Churn (Bezeq International): 5.8% (Q3 2018) — “Churn rate(3) 5.8 %”
Churn (Telephony): 2.7% (Q3 2018) — “Telephony churn rate(6) 2.7 %”
Churn (yes): 5.1% (Q3 2018) — “Churn rate (%) 5.1 % 4.7 % 4.8 %”
Churn (Pelephone): 9.1% (Q3 2018) — “Churn rate 9.1 % 7.3 % 7.1 %”
Churn (Bezeq Fixed-Line): 2.7% (Q3 2018) — “Churn rate (%) 2.7 % 2.8 % 2.3 %”
Churn (Hot Mobile): 4.7% (Q2 2018) — “Churn rate 4.7%”
Churn (Cellular): 6% (Q2 2018) — “Churn rate 6.0%”
Churn (Internet - Telephony): 2.8% (Q2 2018) — “Telephony churn rate 2.8%”
Churn (yes): 4.7% (Q2 2018) — “Churn rate (%) 3 4.7 %”
Churn (Pelephone): 7.3% (Q2 2018) — “Churn rate 3 7.3 %”
Churn (Bezeq Fixed-Line): 2.8% (Q2 2018) — “Churn rate (%) 3 2.8 %”
Churn (Bezeq International): 6% (Q2 2018) — “Churn rate (3) 6.0 % 6.8 % 6.3 %”
Churn (Bezeq Fixed-Line Telephony): 3% (Q2 2018) — “Telephony churn rate (6) 3.0 % 2.4 % 2.3 %”
Churn (yes): 6.1% (Q1 2018) — “Churn rate (%) 3 6.1 %”
Churn (Pelephone): 8% (Q1 2018) — “Churn rate 3 8.0 %”
Churn (Bezeq Fixed-Line): 3% (Q1 2018) — “Churn rate (%) 3 3.0 %”
Churn (Pelephone): 28.2% (FY2017) — “Churn rate 28.2%”
Churn (Bezeq Fixed Line - Telephony): 9.8% (FY2017) — “Telephony churn rate 9.8%”
Churn (Telephony): 9.8% (Q1 2018) — “Telephony churn rate (6) 9.8 % 10.2 %”
Churn (Fixed Line): 18.8% (Q1 2018) — “Churn rate (4) 18.8 % 15.9 %”
Churn (Fixed Line Internet): 23.4% (Q1 2018) — “Churn rate (3) 23.4 % 20.4 %”
Churn (Cellular): 28.2% (Q1 2018) — “Churn rate (4) 28.2 % 23.7 % ... The churn rate is calculated at the ratio of subscribers who disconnected”
Churn (yes (pay TV)): 5.9% (Q4 2017) — “Churn rate (%) 3 5.9 %”
Churn (Bezeq International): 6.8% (Q4 2017) — “Churn rate (%) 3 6.8 %”
Churn (Pelephone): 6.9% (Q4 2017) — “Churn rate 3 6.9 %”
Churn (Bezeq Fixed-Line): 2.4% (Q4 2017) — “Churn rate (%) 3 2.4 %”
Churn (Bezeq International - Fixed-Line): 4.8% (Q3 2017) — “Churn rate (4) 4.8 % 3.8 % 4.3 %”
Churn (Internet - Bezeq International): 6.3% (Q3 2017) — “Churn rate (3) 6.3 % 5.0 % 5.3 %”
Churn (Cellular - Pelephone): 6.8% (Q3 2017) — “Churn rate (4) 6.8 % 6.1 % 7.9 %”
Churn (Bezeq International (ISP)): 6.3% (Q3 2017) — “Churn rate (ISP) N/A N/A 14.8 % 12.7 % 12.6 % 18.4 % 18.0 % 17.0 % 17.3 % 5.2 % 4.5 % 5.5 % 5.2 % 20.4 % 5.3 % 5.0 % 6.3 %”
Churn (yes): 4.8% (Q3 2017) — “Churn rate (%) 3 4.8 % 3.8 % 4.5 %”
Churn (Pelephone): 6.8% (Q3 2017) — “Churn rate 3 6.8 % 6.1 % 6.1 %”
Churn (Bezeq International - Fixed-Line): 3.8% (Q2 2017) — “Churn rate (4) 3.8 %”
Churn (Internet - Bezeq International): 5% (Q2 2017) — “Churn rate (3) 5.0 %”
Churn (Cellular - Pelephone): 6.1% (Q2 2017) — “Churn rate (4) 6.1 %”
Churn (Internet - retail): 2.4% (Q2 2017) — “Churn rate (6) 2.4 %”
Churn (yes): 3.8% (Q2 2017) — “Churn rate (%) 3 3.8 %”
Churn (Pelephone): 6.1% (Q2 2017) — “Churn rate 3 6.1 %”
Churn (Bezeq International): 5.3% (Q1 2017) — “Churn rate (3) 5.3 %”
Churn (Bezeq Fixed Line): 2.8% (Q1 2017) — “Churn rate (6) 2.8 %”
Churn (yes): 4.3% (Q1 2017) — “Churn rate (%) 3 4.3 % 3.6 % 4.2 %”
Churn (Pelephone): 7.9% (Q1 2017) — “Churn rate 3 7.9 % 6.3 % 5.2 %”
Churn (Bezeq Fixed-Line): 2.8% (Q1 2017) — “Churn rate (%) 3 2.8 % 2.4 % 2.9 %”
Churn (Pelephone cellular): 23.7% (2016) — “Pelephone...Active lines 2.59...Churn rate 23.7% - 24”
Churn (Bezeq fixed-line telephony): 10.4% (2016) — “Fixed-line telephony...Active lines 2.119...Churn rate 10.4%”
Churn (Retail Fixed Line Internet): 10.4% (Q1 2017) — “Churn rate (6) 10.4 % 10.1 % 2.4 % 2.6 % 2.4 % 2.9 % 2.7 % 2.6 % 2.4 % 2.4 %”
Churn (Bezeq Fixed Line): 15.9% (Q1 2017) — “Churn rate (4) 15.9 % 13.9 % 3.6 % 4.5 % 3.6 % 4.2 % 3.5 % 3.9 % 3.1 % 3.4 %”
Churn (Bezeq Internet): 20.4% (Q1 2017) — “Churn rate (3) 20.4 % 17.3 % 5.2 % 5.5 %. The number of Internet subscribers who left Bezeq...”
Churn (Pelephone Mobile): 23.7% (Q1 2017) — “Churn rate (4) 23.7 % 25.8 % 6.3 % 6.1 %. The churn rate is calculated at the ratio of subscribers who disconnected from the company's services and subscribers who became inactive during the period, to the average number of active subscribers during the period.”
Churn (yes): 3.6% (Q4 2016) — “Churn rate (%) 3 3.6 % 4.5 % 3.5 %”
Churn (Pelephone): 6.3% (Q4 2016) — “Churn rate 3 6.3 % 6.1 % 6.7 %”
Churn (Bezeq Fixed-Line): 2.4% (Q4 2016) — “Churn rate (%) 3 2.4 % 2.6 % 2.7 %”
Churn (DBS pay TV): 4.5% (Q3 2016) — “Churn rate (4) 4.5 %”
Churn (Bezeq International): 5.5% (Q3 2016) — “Churn rate (3) 5.5 %”
Churn (Pelephone cellular): 6.1% (Q3 2016) — “Churn rate (4) 6.1 %”
Churn (internet telephony): 2.6% (Q3 2016) — “Churn rate, telephony subscribers (6) 2.6 %”
Churn (yes): 4.5% (Q3 2016) — “Churn rate (%) 3 4.5 %”
Churn (Pelephone): 6.1% (Q3 2016) — “Churn rate 3 6.1 %”
Churn (Bezeq Fixed-Line): 2.6% (Q3 2016) — “Churn rate (%) 3 2.6 %”
Churn (DBS pay TV): 3.6% (Q2 2016) — “Churn rate (4) 3.6 %”
Churn (Bezeq International): 4.5% (Q2 2016) — “Churn rate (3) 4.5 %”
Churn (Pelephone cellular): 6.2% (Q2 2016) — “Churn rate (4) 6.2 %”
Churn (internet telephony): 2.4% (Q2 2016) — “Churn rate (6) 2.4 %”
Churn (yes): 3.6% (Q2 2016) — “Churn rate (%) 3 3.6 %”
Churn (Pelephone): 6.2% (Q2 2016) — “Churn rate 3 6.2 %”
Churn (Bezeq Fixed-Line): 2.4% (Q2 2016) — “Churn rate (%) 3 2.4 %”
Churn (Bezeq International): 5.2% (Q1 2016) — “Churn rate (3) 5.2 % 4.6 % 4.4 % 4.2 % 4.1 %”
Churn (Bezeq Fixed-Line Internet): 2.9% (Q1 2016) — “Churn rate (6) 2.9 % 2.7 % 2.6 % 2.4 % 2.4 %”
Churn (yes (pay-TV)): 4.2% (Q1 2016) — “Churn rate (%) 4.2 % 3.5 % 3.4 %”
Churn (Pelephone (mobile)): 5.2% (Q1 2016) — “Churn rate 5.2 % 6.7 % 6.5 %”
Churn (Bezeq Fixed-Line): 2.9% (Q1 2016) — “Churn rate (%) 2.9 % 2.7 % 2.4 %”
Churn (Fixed-line telephony): 10.1% (FY2015) — “Fixed-line telephony...Churn rate 10.1%”
Churn (Bezeq Fixed Line): 13.9% (2015) — “Churn rate (4) 13.9 % 12.8 %”
Churn (Bezeq International): 17.3% (2015) — “Churn rate (3) 17.3 % 17.0 %”
Churn (Pelephone): 25.8% (2015) — “Churn rate (4) 25.8 % 28.0 %”
Churn (Bezeq Internet retail): 10.1% (2015) — “Churn rate (6) 10.1 % 11.1 %”
Churn (yes (TV)): 3.5% (Q4 2015) — “Churn rate (%) 3.5 % for yes subscribers”
Churn (Bezeq Fixed-Line): 2.7% (Q4 2015) — “Churn rate (%) 2.7 % for Bezeq Fixed-Line”
Churn (Pelephone cellular): 6.7% (Q4 2015) — “Churn rate 6.7 % in the third quarter of 2015 Pelephone”
Churn (Yes): 3.9% (Q3 2015) — “Churn rate (4) 3.9 %”
Churn (Bezeq International): 4.4% (Q3 2015) — “Churn rate (3) 4.4 %”
Churn (Pelephone mobile): 6.4% (Q3 2015) — “Churn rate (4) 6.4 %”
Churn (Internet retail): 2.6% (Q3 2015) — “Churn rate (6) 2.6 %”
Churn (yes pay TV): 3.9% (Q3 2015) — “Churn rate (%) 3.9% (Q3 2015) compared with 3.1% in Q2 2015”
Churn (Bezeq Fixed-Line): 2.6% (Q3 2015) — “Churn rate (%) 2.6% (Q3 2015) compared with 2.4% in Q2 2015”
Churn (Pelephone cellular): 6.4% (Q3 2015) — “Churn rate 6.4% (Q3 2015) compared with 6.1% in Q2 2015”
Churn (Pay TV): 3.1% (Q2 2015) — “Churn rate 3.1%”
Churn (Bezeq International): 4.9% (Q2 2015) — “Churn rate 4.9%”
Churn (Pelephone): 6.1% (Q2 2015) — “Churn rate 6.1%”
Churn (Bezeq Fixed Line (Internet retail)): 2.4% (Q2 2015) — “Churn rate 2.4%”
Churn (yes pay TV): 3.1% (Q2 2015) — “Churn rate (%) 3.1% (Q2 2015) compared with 3.4% in Q1 2015”
Churn (Pelephone cellular): 6.1% (Q2 2015) — “Churn rate 6.1% (Q2 2015) compared with 6.5% in Q1 2015”
Churn (Bezeq International ISP): 3.3% (Q1 2015) — “Churn rate (4) 3.3 %”
Churn (Bezeq International): 4.1% (Q1 2015) — “Churn rate (3) 4.1 %”
Churn (Bezeq Fixed Line Internet): 2.4% (Q1 2015) — “Churn rate (6) 2.4 %”
Churn (Pelephone): 6.5% (Q1 2015) — “Churn rate (4) 6.5 %”
Churn (yes pay TV): 3.3% (Q1 2015) — “Churn rate (%) 3.3% (Q1 2015) compared to 2.9% in the previous quarter”
Churn (Bezeq Fixed-Line): 2.4% (Q1 2015) — “Churn rate (%) 2.4% (Q1 2015) compared to 2.5% in the previous quarter”
Churn (Pelephone cellular): 6.5% (Q1 2015) — “Churn rate 6.5% (Q1 2015) compared to 5.6% in the previous quarter”
Churn (Bezeq Fixed Line): 12.8% (2014) — “Churn rate (4) 12.8 % 13.5 % [Bezeq Fixed Line, 2014 vs 2013]”
Churn (Bezeq International): 17% (2014) — “Churn rate (3) 17.0 % 18.0 % [Bezeq International, 2014 vs 2013]”
Churn (Internet subscribers): 11.1% (2014) — “Churn rate (6) 11.1 % 13.1 % [Internet subscribers, 2014 vs 2013]”
Churn (Pelephone): 27% (2014) — “Churn rate (4) 27.0 % 28.6 % [comparing 2014 to 2013]”
Churn (pay TV): 2.9% (Q4 2014) — “yes Churn rate (%) 2.9% in Q4 2014, down from 3.2% in Q3 2014 and 3.0% in Q4 2013”
Churn (Pelephone cellular): 5.6% (Q4 2014) — “Pelephone Churn rate 5.6% in Q4 2014, down from 7.3% in Q3 2014 and 8.3% in Q4 2013”
Churn (fixed lines): 2.5% (Q4 2014) — “Churn rate (%) 2.5% 2.8% 3.1% vs Q3 2014 and Q4 2013”
Churn (Bezeq Fixed Line): 3.2% (Q3 2014) — “churn rate 3.2%”
Churn (Bezeq International): 4.5% (Q3 2014) — “churn rate 4.5%”
Churn (Pelephone (cellular)): 7.3% (Q3 2014) — “churn rate 7.3%”
Churn (Internet): 2.7% (Q3 2014) — “churn rate 2.7%”
Churn (yes (Bezeq International)): 3.2% (Q3 2014) — “Churn rate (%) 3.2 % 3.1 % 3.4 %”
Churn (Pelephone mobile): 7.3% (Q3 2014) — “Churn rate 7.3 % 6.5 % 6.2 %”
Churn (Pelephone fixed line): 2.7% (Q3 2014) — “Churn rate (%) 2.7 % 2.8 % 2.8 %”
Churn (Hot): 3.1% (Q2 2014) — “Churn rate (4) 3.1 % 3.6 % 3.0 % 3.4 % 3.2 % 3.8 %”
Churn (Bezeq International): 3.7% (Q2 2014) — “Churn rate (3) 3.7 % 4.0 % 4.6 % 4.7 % 4.5 % 4.2 %”
Churn (Bezeq Fixed Line Internet): 2.8% (Q2 2014) — “Churn rate (6) 2.8 % 3.0 % 3.1 % 2.8 % 3.5 % 3.7 %”
Churn (Pelephone): 6.5% (Q2 2014) — “Churn rate (4) 6.5 % 7.5 % 8.3 % 6.2 % 6.9 % 7.2 %”
Churn (Yes (pay-TV)): 3.1% (Q2 2014) — “Churn rate (%) 3 3.1 % 3.6 % 3.2 %”
Churn (Pelephone (cellular)): 6.5% (Q2 2014) — “Churn rate 3 6.5 % 7.5 % 6.9 %”
Churn (Bezeq fixed-line (telephone)): 2.8% (Q2 2014) — “Churn rate (%) 3 2.8 % 3.0 % 3.5 %”
Churn (yes): 3.6% (Q1 2014) — “Churn rate (4) 3.6 % 3.0 % 3.4 % 3.2 % 3.8 %”
Churn (Bezeq International): 4% (Q1 2014) — “Churn rate (3) 4.0 % 4.6 % 4.7 % 4.5 % 4.2 %”
Churn (Pelephone): 7.5% (Q1 2014) — “Churn rate (4) 7.5 % 8.3 % 6.2 % 6.9 % 7.2 %”
Churn (Bezeq fixed line): 3% (Q1 2014) — “Churn rate (5) 3.0 % 3.1 % 2.8 % 3.5 % 3.7 %”
Churn (Yes (pay-TV)): 3.6% (Q1 2014) — “Churn rate (%) 3 3.6 % 3.0 % 3.8 %”
Churn (Pelephone (cellular)): 7.5% (Q1 2014) — “Churn rate 3 7.5 % 8.3 % 7.2 %”
Churn (Fixed-line (telephone)): 3% (Q1 2014) — “Churn rate (%) 3 3.0 % 3.1 % 3.7 %”
Churn (ISP (Bezeq International)): 18% (2013) — “Churn rate 18.0 % (Bezeq International ISP)”
Churn (Cellular (Pelephone)): 26.8% (2013) — “Churn rate 26.8 % (Pelephone)”
Churn (Fixed-line telephony (Bezeq Domestic)): 13.1% (2013) — “Churn rate 13.1 % (Fixed-line telephony)”
Churn (YES pay television): 3% (2013) — “Churn rate (4) 13.5% 15.4% 3.0% 3.4% 3.2% 3.8% 3.8% 4.1% 3.9% 3.6%”
Churn (Bezeq ISP): 4.6% (2013) — “Churn rate (3) 18.0% 18.4% 4.6% 4.7% 4.5% 4.2% 5.5% 4.6% 4.1% 4.3%”
Churn (Pelephone cellular): 8.3% (2013) — “Churn rate(5) 28.6% 22.4% 8.3% 6.2% 6.9% 7.2% 5.9% 6.7% 6.0% 3.9%”
Churn (Internet/broadband): 3.1% (2013) — “Churn rate (6) 13.1% 15.3% 3.1% 2.8% 3.5% 3.7% 4.0% 4.2% 3.9% 3.2%”
Churn (yes (Bezeq International)): 3% (Q4 2013) — “Churn rate (%) 3.0 % 3.4 % 3.8 %”
Churn (Pelephone mobile): 8.3% (Q4 2013) — “Churn rate 8.3 % 6.2 % 5.9 %”
Churn (Pelephone fixed line): 3.1% (Q4 2013) — “Churn rate (%) 3.1 % 2.8 % 4.0 %”
Churn (YES pay television): 10.4% (2012 (9M ended Sept 30)) — “Churn rate 13.0% 11.9% 15.4% 10.4%”
Churn (ISP): 13.4% (2012 (9M ended Sept 30)) — “ISP Churn rate 12.7% 12.6% 18.4% 13.4%”
Churn (Pelephone cellular): 20.3% (2012 (9M ended Sept 30)) — “Churn rate 15.3% 22.9% 22.4% 20.3%”
Churn (fixed-line telephony): 10% (2012 (9M ended Sept 30)) — “Fixed-line Telephony Churn rate 12.6% 11.6% 15.3% 10%”
Churn (YES pay television): 3.4% (Q3 2013) — “Churn rate 3.4%”
Churn (Bezeq International ISP): 4.7% (Q3 2013) — “Churn rate 4.7%”
Churn (Pelephone cellular): 6.2% (Q3 2013) — “Churn rate 6.2%”
Churn (Bezeq Fixed Line internet): 2.8% (Q3 2013) — “Churn rate 2.8%”
Churn (yes (DBS)): 3.4% (Q3 2013) — “Churn rate (%) 3 3.4 % 3.2 % 4.1 %”
Churn (Pelephone (mobile)): 6.2% (Q3 2013) — “Churn rate 4 6.2 % 6.9 % 6.7 %”
Churn (Bezeq (fixed-line)): 2.8% (Q3 2013) — “Churn rate (%) 3 2.8 % 3.5 % 4.2 %”
Churn (Yes): 3.2% (Q2 2013) — “Churn rate (4) 3.2 % 3.8 % [Q2 2013]”
Churn (Bezeq International): 4.5% (Q2 2013) — “Churn rate (3) 4.5 % 4.2 % [Q2 2013]”
Churn (Pelephone Cellular): 3.9% (Q2 2013) — “Churn rate (5) 3.9 % [Q2 2013]”
Churn (Bezeq Fixed Line): 3.5% (Q2 2013) — “Churn rate (5) 3.5 % 3.7 % 4.0 % [Q2 2013]”
Churn (yes (DBS)): 3.2% (Q2 2013) — “Churn rate (%) 3 3.2 % 3.8 % 3.9 %”
Churn (Pelephone (mobile)): 6.9% (Q2 2013) — “Churn rate 4 6.9 % 7.2 % 6.0 %”
Churn (Bezeq (fixed-line)): 3.5% (Q2 2013) — “Churn rate (%) 3 3.5 % 3.7 % 3.9 %”
Churn (Bezeq International): 4.2% (Q1 2013) — “Churn rate (3) 4.2 % 5.5 % 4.6 % 4.1 % 4.3 %”
Churn (Bezeq Fixed Line Internet): 3.7% (Q1 2013) — “Churn rate (5) 3.7 % 4.0 % 4.2 % 3.9 % 3.2 %”
Churn (yes DBS): 3.8% (Q1 2013) — “Churn rate (%) 3 3.8 % 3.8 % 3.6 %”
Churn (Pelephone): 7.2% (Q1 2013) — “Churn rate 4 7.2 % 5.9 % 3.9 %”
Churn (Bezeq Fixed Line): 3.7% (Q1 2013) — “Churn rate (%) 3 3.7 % 4.0 % 3.2 %”
Churn (Bezeq TV): 15.4% (2012) — “Churn rate (5) 15.4 % 11.9 % 3.8 % 3.3 % 2.9 % 2.8 % 2.8 % 3.6 % 3.9 % 4.1 %”
Churn (Bezeq International): 18.4% (2012) — “Churn rate (3) 18.4 % 12.6 % 5.5 % 4.6 % 4.1 % 4.3 % 3.7 % 3.2 % 2.8 % 2.9 %”
Churn (Pelephone cellular): 22.4% (Q4 2012) — “Churn rate (6) 22.4 % 22.9 % 5.9 % 6.7 % 6.0 % 3.9 % 5.3 % 6.1 % 6.6 % 5.0 %”
Churn (Bezeq Fixed-line Internet): 15.3% (Q4 2012) — “Churn rate 15.3 % 11.6 % 4 % [for 2012 quarters]”
Churn (yes (DBS)): 3.8% (Q4 2012) — “Churn rate (%) 4 3.8 % 2.8 % 15.4 %”
Churn (Pelephone (mobile)): 5.9% (Q4 2012) — “Churn rate 5 5.9 % 5.3 % 22.4 %”
Churn (Bezeq (fixed-line)): 4% (Q4 2012) — “Churn rate (%) 5 4.0 % 2.8 % 15.3 %”
Churn (Bezeq TV): 4.1% (Q3 2012) — “Churn rate (4) 4.1 % 3.9 % 3.6 % 2.8 % 2.8 % 2.9 % 3.3 %”
Churn (Bezeq International): 4.6% (Q3 2012) — “Churn rate (3) 4.6 % 4.1 % 4.3 % 3.7 % 3.2 % 2.8 % 2.9 %”
Churn (Pelephone Cellular): 6.7% (Q3 2012) — “Churn rate (5), (6) 6.7 % 6.0 % 3.9 % 5.3 % 6.1 % 6.6 % 5.0 %”
Churn (Fixed Line Internet): 4.2% (Q3 2012) — “Churn rate (5) 4.2 % 3.9 % 3.2 % 2.8 % 2.8 % 2.8 % 3.3 %”
Churn (Pelephone): 6.7% (Q3 2012) — “Churn rate 5, 6 6.7 % 6.1 %”
Churn (Bezeq fixed-line): 4.2% (Q3 2012) — “Churn rate (%) 5 4.2 % 2.8 %”
Churn (Bezeq TV): 3.9% (Q2 2012) — “Churn rate (4) 3.9 % 3.6 % 2.8 % 2.8 % 2.9 % 3.3 %”
Churn (Bezeq International internet): 4.1% (Q2 2012) — “Churn rate (3) 4.1 % 4.3 % 3.7 % 3.2 % 2.8 % 2.9 %”
Churn (Bezeq Fixed Line internet): 3.8% (Q2 2012) — “Churn rate (5) 3.8 % 3.1 % 2.7 % 2.7 % 2.7 % 3.2 %”
Churn (Pelephone cellular): 6% (Q2 2012) — “Churn rate 5, 6 6.0 % 6.6 %”
Churn (Bezeq Fixed Line): 3.8% (Q2 2012) — “Churn rate (%) 5 3.8 % 2.7 %”
Churn (Bezeq TV): 3.6% (Q1 2012) — “Churn rate (4) 3.6 % 2.8 % 2.8 % 2.9 % 3.3 %”
Churn (Bezeq International internet): 4.3% (Q1 2012) — “Churn rate (3) 4.3 % 3.7 % 3.2 % 2.8 % 2.9 %”
Churn (Bezeq Fixed Line internet): 3.1% (Q1 2012) — “Churn rate (5) 3.1 % 2.7 % 2.7 % 2.7 % 3.2 %”
Churn (Pelephone cellular): 3.9% (Q1 2012) — “Churn rate 3.9 % 5.0 %”
Churn (Bezeq fixed line): 3.1% (Q1 2012) — “Churn rate (%) 3.1 % 3.2 %”
Churn (Internet): 11% (FY2011) — “Churn rate 12.0 % 12.6 % 11.0 %”
Churn (Pelephone Cellular): 22.9% (FY2011) — “Churn rate increased from 15.3% in 2010 to 22.9% in 2011”
Churn (ISP (Bezeq)): 11.9% (Q4 2011) — “Churn rate 11.9% (Bezeq quarterly data)”
Churn (cellular (Pelephone)): 22.9% (Q4 2011) — “Churn rate 22.9% (Pelephone, adjusted for eliminated inactive subscribers)”
Churn (Internet (Bezeq International)): 11% (Q4 2011) — “Churn rate 11.0% (Bezeq International quarterly data)”
Churn (Pelephone): 5.3% (Q1 2012) — “Churn rate (%) 7, 8 5.3 % 3.9 %”
Churn (Bezeq fixed-line): 2.6% (Q1 2012) — “Churn rate (%) 6 2.6 % 3.4 %”
Churn (Fixed-line subscribers): 2.8% (Q3 2011) — “Churn rate 2.8 % 2.9 % 3.3 % 3.1 % 3.3 % 3.1 % 3.5 %”
Churn (Bezeq International): 3.2% (Q3 2011) — “Churn rate 3.2 % 2.8 % 2.9 % 3.5 % 3.2 % 2.9 % 3.2 %”
Churn (Cellular/HSPA subscribers): 5% (Q3 2011) — “Churn rate 5.0 % 4.9 % 4.3 % 3.9 % 3.5 % 3.9 % 3.9 %”
Churn (Internet subscribers): 2.6% (Q3 2011) — “Churn rate 2.6 % 2.6 % 3.1 % 3.4 % 3.1 % 3.1 % 3.0 %”
Churn (Cellular (Pelephone)): 5% (Q3 2011) — “Churn rate (%) 5.0 % 3.5 %”
Churn (Bezeq Telecom): 2.9% (Q2 2011) — “Churn rate 2.9 % [for Bezeq Telecom subscribers]”
Churn (Bezeq International): 2.8% (Q2 2011) — “Churn rate 2.8 % [for Bezeq International Internet subscribers]”
Churn (Pelephone cellular): 4.9% (Q2 2011) — “Churn rate 4.9 % [for Pelephone subscribers]”
Churn (Bezeq Internet): 2.6% (Q2 2011) — “Churn rate 2.6 % [for Bezeq Internet subscribers]”
Churn (Pelephone): 4.9% (Q2 2011) — “The churn rate for the second quarter of 2011 was 4.9% compared with 3.9% in the corresponding quarter last year”
Churn (Bezeq Internet subscribers): 12.6% (FY2010) — “Churn rate***** 12.5 % 12.1 % 12.6 %”
Churn (Pelephone): 15.3% (FY2010) — “The churn rate rose from 13.8% in 2009 to 15.3% in 2010”
Churn (Fixed-line subscribers): 3.3% (Q1 2011) — “Churn rate (5) 3.3 % 3.1 % 3.3 % 3.1 % 3.5 %”
Churn (Bezeq International Internet): 2.9% (Q1 2011) — “Churn rate (3) 2.9 % 3.5 % 3.2 % 2.9 % 3.2 %”
Churn (HSPA cellular subscribers): 4.3% (Q1 2011) — “Churn rate (7) 4.3 % 3.9 % 3.5 % 3.9 % 3.9 %”
Churn (Internet subscribers): 3.1% (Q1 2011) — “Churn rate (4) 3.1 % 3.4 % 3.1 % 3.1 % 3.0 %”
Churn (DBS): 13% (Q4 2010) — “Churn rate***** 13.0 % 13.3 % 3.1 %”
Churn (Bezeq International): 12.7% (Q4 2010) — “Churn rate*** 12.7 % 14.8 % 3.5 %”
Churn (Cellular): 15.3% (Q4 2010) — “Subscriber churn rate***** 15.3 % 13.8 % 3.9 %”
Churn (Internet): 12.5% (Q4 2010) — “Churn rate***** 12.5 % 12.0 % 3.1 %”
Churn (Cellular (Pelephone)): 4.3% (Q1 2011) — “The churn rate in Q1 2011 was 4.3% compared to 3.9% in the year ago quarter.”
Churn: 1.6% (2005) — “Our monthly churn rate decreased from 1.9% in 2004 to an average of approximately 1.6% in 2005.”
Churn (Internet subscribers (broadband, dial-up, dedicated)): 1.9% (2004) — “Our monthly churn rate increased from 1.4% in 2003 to an average of approximately 1.9% in 2004.”
Churn (Internet Gold Subscribers): 1.4% (FY2003 (monthly average)) — “Our monthly churn rate decreased from 1.7% in 2002 to an average of approximately 1.4% in 2003”
Churn: 1.7% (2002) — “Our monthly churn rate has increased from 0.8% in 2001 to an average of approximately 1.7% in 2002.”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.