Globe Telecom Inc
In their words
“Globe Telecom reported an NPS of 67, significantly higher than the telco industry average of 31.”
“Globe Telecom reported a strong NPS of 49, well above the telco benchmark of 31, reflecting AI-driven service improvements.”
“Average monthly churn rate for Globelines was 1.0% for the first quarter of 2004 compared to 2.1%”
Disclosed NPS over time
Every Net Promoter Score Globe Telecom Inc has published, by date.
NPS disclosures (2)
Globe Telecom reported an NPS of 67, significantly higher than the telco industry average of 31.
Globe Telecom reported a strong NPS of 49, well above the telco benchmark of 31, reflecting AI-driven service improvements.
Retention disclosures (40)
Globe Telecom implemented AI in customer experience transformation to stabilize and improve customer retention.
Globe Telecom selects Comarch as its new loyalty technology partner.
Globe Telecom deployed FICO solution to reduce delinquencies by 40% and improve customer satisfaction through collections performance.
Churn (Wireline Voice (Globelines)): 1% (Q1 2004, monthly) — “average monthly churn rate for Globelines was 1.0% for the first quarter of 2004 compared to 2.1%”
Churn (Touch Mobile): 10.6% (Q1 2004, monthly) — “average monthly churn rate for Touch Mobile registered at 10.6% for the first quarter of 2004 against 6.6%”
Churn (Prepaid Plus): 6.9% (Q1 2004, monthly) — “average monthly churn rate for Globe Prepaid Plus subscribers reached 6.9% for the first quarter of 2004 from 2.8%”
Churn (postpaid): 2.8% (Q1 2004, monthly) — “Globe's postpaid churn rate averaged 2.8% per month for the first quarters of 2004 and 2003”
Churn (Globe Handyphone): 2.7% (FY2003) — “Average Globe Handyphone monthly churn rate...2.7%”
Churn (wireline voice): 1.6% (FY2003) — “improved churn rate of 1.6% in 2003 from 2.6% in 2002.”
Churn (Globelines (wireline voice)): 1.6% (2003) — “The average monthly churn rate for Globelines was 1.6% for 2003 compared to 2.6% in 2002”
Churn (Touch Mobile): 6.7% (2003) — “The average monthly churn rate for Touch Mobile registered at 6.7% for 2003 against 2.7% in 2002”
Churn (Globe Prepaid Plus): 3.3% (2003) — “The average monthly churn rate for Globe Prepaid Plus subscribers reached 3.3% for 2003 from 2.3% in 2002”
Churn (postpaid): 2.7% (2003) — “Globe's postpaid churn rate averaged 2.7% per month for 2003, compared to the 2.4% reported in 2002”
Churn (wireline voice): 1.6% (9M 2003) — “The average monthly churn rate for Globelines was 1.6% during the first nine months of 2003 compared to 2.8% in the first nine months of 2002”
Churn (Touch Mobile prepaid): 7.5% (Q3 2003) — “For the third quarter of 2003, Innove's Touch Mobile had a churn rate of 7.5% compared to the 2.9% for the same period in 2002”
Churn (Touch Mobile prepaid): 6.9% (9M 2003) — “The average monthly churn rate for Touch Mobile registered 6.9% during the first nine months of 2003 against 1.8% in the first nine months of 2002”
Churn (prepaid): 3.4% (Q3 2003) — “For the third quarter of 2003, the churn rate of Globe Prepaid Plus was 3.4% compared to the 2.4% for the same period in 2002”
Churn (prepaid): 3.2% (9M 2003) — “The average monthly churn rate for Globe Prepaid Plus subscribers reached 3.2% in the first nine months of 2003 from 2.3% for the same period in 2002”
Churn (postpaid): 2.6% (9M 2003) — “Globe's postpaid churn rate averaged 2.6% per month in the first nine months of 2003, compared to the 2.5% reported in the same period in 2002”
Churn (wireline voice): 1.9% (H1 2003) — “The average monthly churn rate for Globelines was 1.9% during the first six months of 2003 compared to 2.9% for the same period in 2002.”
Churn (Touch Mobile): 7.2% (H1 2003) — “The average monthly churn rate for Touch Mobile registered at 7.2% in the first half of 2003 against 1.0% for the same period in 2002.”
Churn (prepaid): 3.1% (H1 2003) — “Excluding this one-time cleanup, the average monthly churn rate for Globe Prepaid Plus subscribers reached 3.1% in the first six months of 2003 from 2.3% in the same period in 2002.”
Churn (postpaid): 2.5% (H1 2003) — “Globe's postpaid churn rate averaged 2.5% per month in the first six months of 2003, compared to the 2.4% reported in the same period in 2002.”
Churn (Wireline/Globelines): 2.1% (Q1 2003) — “The average monthly churn rate for Globelines was 2.1% during the period compared to 3.3% in the first three months of 2002”
Churn (Touch Mobile): 6.6% (Q1 2003) — “The average monthly churn rate for Touch Mobile registered at 6.6% against 0.2% in the first quarter of 2002.”
Churn (Prepaid Plus): 2.8% (Q1 2003) — “The average monthly churn rate for Globe Prepaid Plus subscribers increased slightly to 2.8% in the first three months of 2003 from 2.1% in the same period in 2002.”
Churn (Wireline): 2.5% (2002, monthly) — “Our wireline average monthly churn was...2.5% in 2002”
Churn (Touch Mobile): 2.7% (2002, monthly) — “Average Touch Mobile monthly churn rate...2.7%”
Churn (Globe Prepaid Plus): 2.3% (2002, monthly) — “Average Globe Prepaid Plus monthly churn rate...2.3%”
Churn (Globe Handyphone): 2.4% (2002, monthly) — “Average Globe Handyphone monthly churn rate...2.4%”
Churn (Islacom wireline voice monthly): 2.1% (FY2002) — “The average monthly churn rate for 2002 was 2.1% compared to 6.3% in 2001.”
Churn (wireline voice monthly): 2.5% (FY2002) — “The average monthly churn rate for Globe's wireline voice subscribers was 2.8% in 2002 compared to 2.1% in 2001”
Churn (Touch Mobile monthly): 2.7% (FY2002) — “The average monthly churn rate for Touch Mobile registered at 2.7% in 2002.”
Churn (Globe Prepaid Plus monthly): 2.3% (FY2002) — “The actual average monthly churn rate for Globe Prepaid Plus subscribers increased slightly to 2.3% in 2002 from 2.1% in 2001.”
Churn (postpaid monthly): 2.4% (FY2002) — “Globe's postpaid churn rate averaged 2.4% per month in 2002, higher than the 1.8% per month reported in 2001”
Churn (Globe wireline voice): 3% (9M 2002) — “average monthly churn rate was at 3.0% compared to the average monthly churn in the first nine months of year ended 2001 of 1.5%”
Churn (wireline voice): 2.8% (9M 2002) — “Monthly churn rate (%) 2.8 % compared to 3.9 % for the same period in 2001”
Churn (Touch Mobile): 1.8% (9M 2002) — “average monthly churn rate for Touch Mobile for the first nine months of year 2002 was 1.8%”
Churn (Prepaid Plus): 2.3% (9M 2002) — “actual average monthly churn rate for Prepaid Plus subscribers in the first nine months of 2002 increased slightly to 2.3% from 2.1%”
Churn (postpaid): 2.5% (9M 2002) — “Globe's postpaid churn rate averaged 2.5 % per month in the first nine months of 2002, higher than the 1.7% reported for the first nine months of 2001”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.