NPS Intelligence (beta)

Churn (Vipnet (Croatia)): 3.5% (1Q 07) — “The churn rate of Vipnet fell by 0.4 percentage points to 3.5% in 1Q 07”

Churn (Mobiltel (Bulgaria)): 4.5% (1Q 07) — “Churn decreased from 6.2% in 1Q 06 to 4.5% in 1Q 07”

Churn (mobilkom austria): 4.3% (1Q 07) — “The churn rate declined slightly from 4.4% to 4.3% in 1Q 07 due to successful customer retention measures”

Churn (Vipnet Croatia): 14.4% (FY2006) — “Vipnet's annual churn rate in 2006 was 14.4%”

Churn (prepaid customers): 26.5% (FY2006) — “our contract churn rate was 9.9% and our prepaid churn rate was 26.5% compared to 10.9% and 25.2% in 2005”

Churn (contract customers): 9.9% (FY2006) — “In 2006, our contract churn rate was 9.9% and our prepaid churn rate was 26.5% compared to 10.9% and 25.2% in 2005”

Churn (mobilkom austria AG Austria): 16.8% (FY2006) — “mobilkom austria AG has the lowest average churn rate among the established Austrian providers, which is approximately 16.8%, compared to 17.2% in 2005”

Churn (Si.mobil): 5.6% (4Q 2006) — “The churn rate of Si.mobil remained stable at 5.6% as lower contract churn fully offset higher churn in the prepaid segment.”

Churn (Vipnet): 4.1% (4Q 2006) — “The churn rate of Vipnet was 4.1% in the 4Q 06.”

Churn (Mobiltel): 6.6% (4Q 2006) — “Churn increased from 4.8% in 4Q 05 to 6.6% in 4Q 06 mainly driven by higher prepaid churn due to a very competitive market situation.”

Churn (mobilkom austria): 4.2% (FY 2006) — “The churn rate decreased slightly by 0.3% percentage points to 4.2% due to successful retention measures.”

Churn (Vipnet Croatia): 3.5% (Q3 2006) — “Churn among customers increased from 0.6% to 3.5% mainly due to an extension of the grace period for prepaid customers”

Churn (Mobiltel Bulgaria): 6.2% (Q3 2006) — “Churn increased marginally from 5.9% in 3Q 05 to 6.2% in 3Q 06”

Churn (Si.mobil): 5.6% (1Q06) — “Si.mobil's churn rate increased from 5.2% in 1Q 05 to 5.6% in 1Q 06”

Churn (Vipnet): 3.9% (1Q06) — “The churn rate fell from 4.3% in 1Q 05 to 3.9% in 1Q 06”

Churn (Mobiltel): 6.2% (1Q06) — “Mobiltel's churn rate rose from 4.6% to 6.2% year on year”

Churn (mobilkom austria): 4.4% (1Q06) — “Churn (3 months) 4.4% to EUR 210.4 million...Churn rate remained stable at 4.4% in 1Q 06”

Churn (Vipnet Croatia): 10% (2005) — “Vipnet had a low annual churn rate of 10.0% in 2005”

Churn (Austria prepaid customers): 25.2% (2005) — “our prepaid churn rate was 25.2%”

Churn (Austria contract customers): 10.9% (2005) — “In 2005, our contract churn rate was 10.9%”

Churn (Austria mobile): 17.2% (2005) — “mobilkom austria has the lowest churn rate among the more established Austrian providers, which is approximately 17.2%, compared to 17.0 % in 2004”

Churn (Mobiltel Bulgaria): 4.8% (4Q 2005) — “Churn among both contract and prepaid customers declined from 9.0% in 4Q 04 to 4.8% in 4Q 05”

Churn (mobilkom austria): 4.5% (4Q 2005) — “Churn (3 months) 4.5 % 4.4 %”

Churn (VIPnet Croatia): 0.6% (Q3 2005) — “VIPnet's churn rate fell from 3.8% in 3Q 04 to 0.6% in 3Q 05”

Churn (Mobiltel Bulgaria): 5.9% (Q3 2005) — “Churn among both contract and prepaid customers declined from 6.8% in 3Q 04 to 5.9% in 3Q 05.”

Churn (mobilkom austria AG & Co KG): 17% (2004) — “mobilkom austria AG & Co KG has the lowest churn rate among the more established Austrian providers, which is approximately 17.0%, compared to 16.1% in 2003”

Churn (mobilkom austria): 4.4% (Q4 2004) — “churn rate of 4.4% during 4Q 04 which was stable compared to 4Q 03”

Churn (mobilkom austria): 4% (Q3 2004, 3 months) — “Stabilization of churn continued during the last quarter with an unchanged average quarterly churn rate of 4.0% during 3Q 04 compared to 3Q 03.”

Churn (mobilkom austria): 3.9% (Q2 2004, 3 months) — “Churn (3 months) 3.9 % 3.7 %”

Churn (mobilkom austria): 4.6% (Q1 2004) — “Increasing competition led to a rise in the average quarterly churn rate to 4.6% during 1Q 04 from 4.0% in 1Q 03”

Churn (contract customers): 10.8% (FY2003) — “In 2003, our contract churn rate was 10.8% and our prepaid churn rate was 22.0%.”

Churn: 16.1% (FY2003) — “we were able to reduce our total churn rate from 19.5% in 2002 to 16.1% in 2003.”

Churn (mobilkom austria): 4.4% (4Q 2003, 3 months) — “The average quarterly GSM churn rate declined from 5.1% in 4Q 02 to 4.4% in 4Q 03”

Churn (Telekom Austria mobilkom austria GSM): 4% (Q3 2003) — “The average quarterly GSM churn rate rose slightly from 3.8% in 3Q 02 to 4.0% in 3Q 03.”

Churn (mobilkom austria): 3.7% (2Q 2003 (quarterly GSM, 3-month average)) — “The competitive strength of mobilkom austria is reflected in the further improvement of the average quarterly GSM churn rate from 4.1% in 2Q 02 to 3.7% in 2Q 03.”

Churn (mobilkom austria GSM): 4% (Q1 2003) — “The average quarterly GSM churn rate rose slightly from 3.9% in 1Q 02 to 4.0% in 1Q 03”

Churn (GSM): 17% (2002) — “GSM churn rate decreased from 23.8% at year-end 2001 to 17.0% at year-end 2002”

Churn (VIPnet): 16.7% (2002) — “VIPnet had a low annual churn rate of 16.7% in 2002”

Churn (GSM prepaid): 24.2% (2002) — “our GSM contract churn rate was 10.2% and our GSM prepaid churn rate was 24.2%”

Churn (GSM contract): 10.2% (2002) — “our GSM contract churn rate was 10.2% and our GSM prepaid churn rate was 24.2%”

Churn (Telekom Austria Si.mobil): 20.9% (FY2002) — “GSM Churn (yearly) 20.9 % 19.2 %”

Churn (Telekom Austria VIPnet): 16.7% (FY2002) — “GSM Churn (yearly) 16.7 % 15.8 %”

Churn (Telekom Austria mobilkom austria GSM): 17% (FY2002) — “GSM Churn (yearly) 17.0 % 23.8 %”

Churn (Mobilkom Austria GSM): 3.8% (Q3 2002) — “The average quarterly GSM churn rate fell from 8.0% in the third quarter 2001 to 3.8% in the third quarter 2002.”