News Corp
newscorp.com ↗In their words
“Customer retention remaining very strong at approximately 90%”
“Customer retention remaining very strong at over 90%”
“The core B2B products have renewal rates north of 90%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (59)
Retention rate (Dow Jones Energy): 90% (Q2 2026) — “customer retention remaining very strong at approximately 90%”
Retention rate (Dow Jones Energy): 90% (Q2 2025) — “customer retention remaining very strong at over 90%”
Churn (Foxtel Broadcast): 11% (Q3 2024) — “Broadcast Subscriber Churn 11.0%...represents the number of residential subscribers whose service is disconnected, expressed as a percentage”
Churn (Broadcast residential subscribers): 12.4% (FY2024) — “Broadcast Subscriber Churn (f) 12.4% 12.7% for the fiscal years ended June 30, 2024 and 2023”
Retention rate (Dow Jones B2B): 90% (Q4 2024) — “the core B2B products have renewal rates north of 90%”
Churn (Foxtel broadcast): 11.7% (Q4 2024) — “broadcast churn was a pleasingly low 11.7% for the quarter”
Churn (Foxtel broadcast): 13.3% (Q3 FY2024) — “Broadcast Subscriber Churn 13.3% for three months ended March 31, 2024, compared to 12.3% prior year”
Churn (Foxtel broadcast): 12.9% (Q2 FY2024) — “Broadcast Subscriber Churn 12.9% for three months ended December 31, 2023, presented on an annual basis”
Retention rate (Dow Jones): 90% (Q2 2024) — “renewal rates well north of 90%”
Churn (Broadcast): 11.4% (Q3 2023) — “Broadcast Subscriber Churn (f) 11.4% 14.2% for the three months ended September 30, 2023 2022”
Churn (Broadcast residential subscribers): 12.7% (FY2023 (fiscal year ended June 30, 2023)) — “Broadcast Subscriber Churn (f) 12.7% 13.8% for fiscal years ended June 30, 2023 and 2022”
Churn (Foxtel broadcast): 11.1% (Q4 2023) — “broadcast churn continued to improve, down more than 260 basis points year-over-year to 11.1%”
Retention rate (Risk & Compliance): 90% (Q4 2023) — “Retention remains over 90%”
Churn (Broadcast residential (excluding Optus)): 13.2% (9M 2023) — “Broadcast Subscriber Churn (f)... 13.2% 13.8% for the nine months ended March 31, 2023 and 2022”
Churn (Broadcast residential (excluding Optus)): 12.3% (Q3 2023) — “Broadcast Subscriber Churn (f) 12.3% 14.3%... for the three months ended March 31, 2023 and 2022”
Retention rate (OPIS and CMA): 90% (Q3 2023) — “Retention rates for Opus and CMA's products remained well over 90%”
Churn (Broadcast): 12.9% (Q4 2022) — “Broadcast Subscriber Churn (f) 12.9% 13.0% For the three months ended December 31, 2022 2021”
Churn (Foxtel Broadcast (residential, excluding Optus)): 14.2% (Q3 2022 (three months ended Sep 30, 2022)) — “Broadcast Subscriber Churn (f) 14.2% 14.0%...Broadcast subscriber churn represents the number of residential subscribers whose service is disconnected, expressed as a percentage of the average total number of residential subscribers, presented on an annual basis.”
Churn (Broadcast (pay-TV)): 13.8% (FY2022) — “Broadcast Subscriber Churn 13.8% [FY2022 vs 17.3% FY2021]”
Churn (Foxtel Broadcast): 14.3% (Q3 2022 (three months ended March 31, 2022)) — “Broadcast Subscriber Churn (f) 14.3% 20.1%”
Churn (Foxtel Broadcast): 13% (Q1 2021 (three months ended Dec 31, 2021)) — “Broadcast Subscriber Churn (f) 13.0% 17.5%”
Churn (Broadcast): 14% (Q3 2021) — “Broadcast Subscriber Churn 14.0% for the three months ended September 30, 2021 2020”
Churn (Broadcast (pay-TV)): 17.3% (FY2021) — “Broadcast Subscriber Churn (g) 17.3% 15.3%”
Churn (Foxtel broadcast): 17.1% (Q4 2021) — “We saw broadcast churn moderate from the past two quarters to 17.1%, but up from 13.2% in the prior year, with the team continuing their focus on retaining high-value subscribers and driving ARPU growth.”
Churn (Broadcast residential (cable and satellite, excluding Optus)): 20.1% (Q3 FY2021) — “Broadcast Subscriber Churn (g) 20.1% 17.5%... for the three months ended March 31, 2021 2020”
Churn (Broadcast): 17.5% (Q4 2020) — “Broadcast Subscriber Churn 17.5% for the three months ended December 31, 2020”
Churn (Broadcast (Foxtel)): 14.6% (Q3 2020) — “Broadcast Subscriber Churn (g) 14.6% 14.4% for the three months ended September 30, 2020 and 2019.”
Churn (Broadcast (pay-TV, excluding Optus)): 15.3% (FY2020) — “Broadcast Subscriber Churn (g) 15.3% 15.2% (a) Subscribing households throughout Australia as of June 30, 2020 and 2019.”
Churn (Foxtel Broadcast): 13.2% (Q4 2020) — “Pleasingly, we saw a significant decline in broadcast churn down to 13.2% compared to 14.7% in the prior year, which was the lowest in seven quarters.”
Churn (Broadcast (residential)): 17.5% (Q3 2020 (3M ended March 31, 2020)) — “Broadcast Subscriber Churn (f) 17.5% 17.7% 16.0% 15.4% (a) Subscribing households throughout Australia as of March 31, 2020 and 2019.”
Churn (Foxtel Broadcast): 16% (Q2 2020) — “In the second quarter, broadcast churn is 16%, which is slightly higher than the 15.6% in the prior year.”
Churn (Foxtel Broadcast): 14.4% (Q1 2020) — “In the first quarter, broadcast churn was 14.4% versus 12.9% in the prior year, but down from 14.7% in Q4, reflecting continued focus on churn management in the Foxtel direct channel.”
Churn (Broadcast residential subscribers): 15% (FY2019) — “Broadcast Subscriber Churn (6) 15% for the year ended June 30, 2019”
Churn (Foxtel Broadcast): 14.7% (Q4 2019) — “In the fourth quarter, broadcast churn was 14.7% versus 12.5% in the prior year, reflective of a 300 basis points improvement from the third quarter.”
Churn (sports customer broadcast): 6% (Q3 2019) — “sports customer churn on broadcast has been relatively stable at only 6%”
Churn (broadcast): 17.7% (Q3 2019) — “broadcast churn was 17.7%, impacted by a recent price rise, we saw a notable improvement in March and in April when churn fell to 16% then 15%”
Churn (broadcast): 15.6% (Q2 2019) — “broadcast churn was 15.6% versus 14.5% in the prior year, which was mainly impacted by the October price rise”
Churn (broadcast): 12.9% (Q1 2019) — “broadcast churn was 12.9% versus 12.7% in the prior year”
Churn (Foxtel (pay-TV, cable and satellite residential)): 13.8% (FY2018) — “Churn (3) 13.8% ... Broadcast subscriber churn rate (Broadcast subscriber churn) for the year ended June 30, 2018.”
Churn (cable and satellite residential): 12.5% (Q4 2018) — “cable and satellite residential churn was 12.5%, down from the 13.3%”
Churn (cable and satellite): 15.4% (Q3 2018) — “cable and satellite churn was 15.4%, down from 16.1%”
Churn (cable and satellite): 14.5% (Q2 2018) — “cable and satellite churn was 14.5%, down from 15.6%”
Churn (cable and satellite): 12.7% (Q1 2018) — “cable and satellite churn improved to 12.7%, down from 15.5% last year”
Churn (Foxtel residential): 15.1% (year ended June 30, 2017) — “annualized residential subscriber churn rate based on data for the year ended June 30, 2017 was 15.1%”
Churn (cable and satellite): 13.3% (Q4 2017) — “cable and satellite churn improved to 13.3% from 14% last year, the first year-over-year improvement since the second quarter of last year”
Churn (Foxtel cable and satellite): 16.1% (Q3 2017) — “In the third quarter cable and satellite churn was 16.1% compared to 14.3% in the prior year”
Churn (Foxtel cable and satellite): 15.6% (Q2 2017) — “In the second quarter, cable and satellite churn was at 15.6% comparable to the first quarter”
Churn (Foxtel): 15.5% (Q1 2017) — “Churn, as expected, remained above prior year at 15.5% as we cycled through some historical no-contract offers.”
Churn (Foxtel residential): 12.2% (FY2016) — “annualized residential subscriber churn rate based on data for the year ended June 30, 2016 was 12.2%”
Churn (Foxtel): 14% (Q4 2016) — “As expected, churn in the quarter rose to 14% from around 10%, a similar trend with the prior quarter”
Churn (Foxtel): 14.3% (Q3 2016) — “Churn in the quarter rose to 14.3% from 10.9%, which was largely driven by subscribers on no contract offers”
Churn (Foxtel): 10.1% (Q2 2016) — “It's worth noting that churn hit a near record low level at Foxtel this quarter at just over 10%.”
Churn (Foxtel cable and satellite): 10.1% (Q1 2016) — “In the quarter, cable and satellite churn improved to 10.1% from 10.9% in the prior year.”
Churn (Foxtel residential): 10.9% (FY2015) — “annualized residential subscriber churn rate based on data for the year ended June 30, 2015 was 10.9%”
Churn (Foxtel residential): 12.5% (FY2014) — “annualized residential subscriber churn rate based on data for the year ended June 30, 2014 was 12.5%”
Churn (Foxtel residential): 14.2% (FY2013) — “annualized residential subscriber churn rate based on data for the year ended June 30, 2013 was 14.2%”
Churn (Foxtel residential): 14.2% (six months ended December 31, 2012) — “annualized residential subscriber churn rate based on data for the six months ended December 31, 2012 was 14.2%”
Churn (SKY Italia): 9% (FY2005) — “SKY Italia also improved its subscriber churn rate to approximately 9% from approximately 19% in fiscal 2004.”
Churn (SKY Italia): 9% (FY2005) — “SKY Italia also improved its subscriber churn rate to approximately 9% from approximately 19% in fiscal 2004.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.