NPS Intelligence (beta)

Churn: 1.36% (Q3 2010) — “Total churn rate 1.36 % 1.49 % (8.7 )”

Churn (total customer): 1.36% (Q3 2010) — “Retail and total customer churn levels were 1.43 percent and 1.36 percent, respectively”

Churn (retail): 1.43% (Q3 2010) — “Retail and total customer churn levels were 1.43 percent and 1.36 percent”

Churn (retail postpaid): 1.07% (Q3 2010) — “continued low retail postpaid churn of 1.07 percent”

Churn (Retail postpaid): 0.94% (Q2 2010) — “Retail postpaid churn rate 0.94 % 1.01 % (6.9 )”

Churn: 1.27% (Q2 2010) — “Total churn rate 1.27 % 1.37 % (7.3 )”

Churn (total customer): 1.27% (Q2 2010) — “total customer churn remained low, at 1.27 percent. All are the company's best levels in nearly two years”

Churn (retail): 1.33% (Q2 2010) — “Retail churn and total customer churn remained low, at 1.33 percent and 1.27 percent”

Churn (retail postpaid): 0.94% (Q2 2010) — “continued low retail postpaid churn of 0.94 percent”

Churn: 1.4% (Q1 2010) — “Total churn rate 1.40 % 1.47 % (4.8 )”

Churn (Retail postpaid): 1.07% (Q1 2010) — “continued low retail postpaid churn of 1.07 percent; ...All are improved year over year”

Churn (Retail postpaid): 1.09% (FY2009) — “Retail postpaid churn rate 1.09% [2009] vs. 0.96% [2008]”

Churn: 1.44% (FY2009) — “Our churn was 1.44% for the year ended December 31, 2009”

Churn (total): 1.42% (Q4 2009) — “Total churn was 1.42 percent”

Churn (total retail): 1.44% (Q4 2009) — “total retail churn remained low, at 1.06 percent and 1.44 percent, respectively”

Churn (retail postpaid): 1.06% (Q4 2009) — “continued low retail postpaid churn, 1.06 percent”

Churn (Verizon retail postpaid): 1.13% (Three months ended September 30, 2009, monthly) — “Retail postpaid churn rate 1.13 % 1.03 % 9.7”

Churn (Verizon total customers): 1.49% (Three months ended September 30, 2009, monthly) — “Total churn rate 1.49 % 1.33 % 12.0”

Churn (total): 1.24% (Q3 2006) — “We added approximately 1.9 million net customers during the quarter while reducing our total churn to 1.24% compared to 1.29% for the third quarter of 2005.”

Churn (FiOS customers): 1.5% (Q3 2006) — “Churn among FiOS customers remains lower than 1.5 percent per month”

Churn (Verizon Wireless retail postpaid): 0.95% (Q3 2006) — “churn among the company's retail postpaid customers — 93 percent of all its customers — was 0.95 percent”

Churn (Verizon Wireless total): 1.24% (Q3 2006) — “For the third quarter 2006, total churn was 1.24 percent”

Churn (total): 1.13% (Q2 2006) — “We added approximately 1.8 million net customers during the quarter while reducing our total churn to 1.13% compared to 1.22% for the second quarter of 2005.”

Churn (Verizon Wireless retail postpaid): 0.87% (Q2 2006) — “churn among the company's retail postpaid customers was 0.87 percent, another record”

Churn (Verizon Wireless total): 1.13% (Q2 2006) — “For the second quarter 2006, total churn was a record-low 1.13 percent”

Churn (Verizon Wireless): 1.18% (Q1 2006) — “total churn was a record-low 1.18 percent, and churn among the company's retail postpaid customers was 0.92 percent”

Churn (Verizon Wireless retail postpaid): 1% (Q4 2005) — “Churn among the company's 47 million retail postpaid customers was even lower — 1.0 percent for the quarter”

Churn (Verizon Wireless total): 1.2% (Q4 2005) — “repeat record-low quarterly churn (customer turnover) of 1.2 percent”

Churn (retail postpaid): 1.08% (Q3 2005) — “Retail postpaid churn decreased to 1.08% in the third quarter of 2005...compared to 1.29% in the third quarter of 2004”

Churn (total): 1.29% (Q3 2005) — “total 10 churn to 1.29% compared to 1.53% for the third quarter of 2004”

Churn (Wireless retail post-paid): 1.08% (Q3 2005) — “Churn in the retail post-paid segment — a base of 45.7 million customers — was 1.08 percent in the third quarter 2005.”

Churn (Wireless): 1.3% (Q3 2005) — “Total churn rate, a key measure of customer loyalty, was 1.3 percent for the third quarter 2005, down from 1.5 percent in the third quarter 2004.”

Churn: 1.22% (Q2 2005, monthly) — “We added more than 1.9 million net customers during the quarter while reducing our total churn to 1.22% compared to 1.45% for the second quarter of 2004.”

Churn (wireless retail post-paid): 1% (Q2 2005, monthly) — “Churn in the retail post-paid segment — a base of 44 million customers — was 1.0 percent”

Churn (wireless total): 1.2% (Q2 2005, monthly) — “record-low churn (customer turnover) of 1.2 percent”

Churn: 1.33% (Q1 2005) — “We ended the first quarter of 2005 with approximately 45.5 million customers...while reducing our total churn to 1.33%, compared to 1.60% in the first quarter of 2004.”

Churn (Retail post-pay): 1.11% (Q1 2005) — “Churn among retail post-pay customers was a record 1.11 percent for the first quarter 2005, compared with 1.35 percent for the first quarter 2004”

Churn (Total including prepaid): 1.33% (Q1 2005) — “The total churn rate, a key measure of customer loyalty, was 1.33 percent for the first quarter 2005, down from 1.60 percent in the first quarter 2004”

Churn (Wireless total): 1.43% (Q4 2004, monthly) — “record-low churn (customer turnover) of 1.43 percent”

Churn: 1.53% (Q3 2004) — “We added almost 1.7 million net customers during the quarter while reducing our total churn to 1.53%, compared to 1.85% in the third quarter of 2003”

Churn (Wireless): 1.5% (Q3 2004, monthly) — “churn (customer turnover) of 1.5 percent per month”

Churn: 1.45% (Q2 2004, monthly) — “Average monthly churn 1.45% 1.70% -14.7% [Q2 2004 vs Q2 2003]”

Churn (retail post-pay): 1.2% (Q2 2004) — “Churn among retail post-pay customers...was a record-low 1.2 percent”

Churn (wireless): 1.45% (Q2 2004) — “company record-low churn (customer turnover) of 1.45 percent per month”

Churn: 1.6% (Q1 2004) — “We added almost 1.4 million subscribers during the quarter while reducing our total churn to 1.60%. Average monthly churn... decreased to 1.60% in the first quarter of 2004, compared to 2.08% in the first quarter of 2003”

Churn (retail post-pay): 1.35% (Q1 2004) — “Churn in the retail post-pay segment, which is 91 percent of the company's base, was 1.35 percent”

Churn (Verizon Wireless total): 1.6% (Q1 2004) — “record-low total churn of 1.60 percent for the first quarter 2004”

Churn: 1.82% (2003) — “Subscriber churn 1.82 % 2.33 % -21.9 %; We added more than 5 million subscribers while reducing our total churn to 1.82% in 2003”

Churn (Wireless): 1.8% (FY2003, annual) — “The company sustained these customer loyalty levels throughout 2003, with total churn of 1.8 percent for the year”

Churn (Wireless retail post-pay): 1.3% (Q4 2003, monthly) — “Churn in the retail post-pay segment, which is 91 percent of the company's base, was 1.3 percent”

Churn (Wireless): 1.7% (Q4 2003, monthly) — “Retail churn and total churn, which includes wholesale, were 1.7 percent for the quarter”

Churn: 1.85% (Q3 2003, monthly) — “Average monthly churn 1.85% 2.33% -20.6%”

Churn (Verizon Wireless retail post-pay): 1.4% (Q3 2003) — “In the retail post-pay segment -- which is more than 90 percent of the company's base -- churn was 1.4 percent for the third quarter.”

Churn: 1.7% (Q2 2003) — “Retail churn, as well as total churn for both retail and reseller, was 1.7 percent”

Churn (retail and reseller total): 2.1% (Q1 2003) — “Total churn, including retail and reseller, was 2.1 percent. Churn continued to decrease to the lowest levels in the company's history.”

Churn (retail post-pay): 1.65% (Q1 2003) — “Churn in the retail post-pay segment, which is more than 90 percent of the company's base, was 1.65 percent for the first quarter.”