Tele Norte Leste Participacoes SA
In their words
“During 2010, our average customer churn rate in the mobile services segment...was 2.9% per month in Region I, 4.6% per month in Region II and 3.6% per month in Region III.”
“Average monthly churn rate in the mobile services segment was 3.2% per month”
“Average customer churn rate in the mobile services segment was 3.0% per month in Region I”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (42)
Churn (mobile): 4.1% (Q3 2011) — “Monthly Churn rate (%) 4.1 % 5.1 % 4.1 % -1.0 p.p. 0.0 p.p.”
Churn (Wireless mobile): 5.1% (2Q11) — “Monthly Churn rate (%) 3.4% 2.6% 5.1% 2.5 p.p. 1.7 p.p.”
Churn (mobile services, Region I): 2.9% (monthly, 2010) — “During 2010, our average customer churn rate in the mobile services segment...was 2.9% per month in Region I, 4.6% per month in Region II and 3.6% per month in Region III.”
Churn (mobile): 2.8% (Q1 2011) — “Monthly Churn rate (%) 3.2 % 4.1 % 2.8 % -1.3 p.p. -0.4 p.p.”
Churn (mobile): 4.1% (Q3 2010) — “Monthly Churn rate (%) 3.8 % 3.4 % 4.1 % 0.7 p.p. 0.3 p.p.”
Churn (mobile): 3.4% (H1 2010) — “Monthly Churn rate (%) 3.5 % 3.3 % 3.4 % 0.1 p.p. -0.1 p.p.”
Churn (mobile services overall): 3.2% (2009 monthly) — “average monthly churn rate in the mobile services segment was 3.2% per month”
Churn (mobile services, Region III): 1.6% (2009 monthly) — “1.6% per month in Region III”
Churn (mobile services, Region II): 4.6% (2009 monthly) — “4.6% per month in Region II”
Churn (mobile services, Region I): 3% (2009 monthly) — “average customer churn rate in the mobile services segment was 3.0% per month in Region I”
Churn (mobile): 2.3% (Q1 2010) — “Monthly Churn rate (%) 2.3 % 3.2 % 3.3 % 0.1 p.p. 1.0 p.p.”
Churn (mobile services, Brasil Telecom): 4.1% (2008 monthly) — “Brasil Telecom's average customer churn in the mobile services segment during 2008 was 4.1% per month”
Churn (mobile services (excl. Amazônia Celular)): 2.4% (2008 monthly) — “average monthly churn rate in the mobile services segment was 2.4% per month”
Churn (Brazil mobile): 3.2% (Q1 2010) — “Monthly Churn rate (%) 3.9 % 3.8 % 3.2 % -0.6 p.p. -0.7 p.p.”
Churn (Oi Móvel Brazil): 3.8% (monthly) — “Monthly Churn rate (%) 2.8 % 3.5 % 3.8 %”
Churn (Oi Móvel): 3.5% (monthly) — “Monthly Churn rate (%) 2.5 % 2.3 % 3.5 % 1.2 p.p. 1.0 p.p.”
Churn (mobile services): 2.4% (FY2008) — “During 2008, our average monthly churn rate in the mobile services segment...was 2.4% per month.”
Churn (Region II Oi Móvel): 4% (Q1 2009) — “Monthly Churn rate (%) 2.6% 6.2% 4.0% -2.2 p.p. 1.4 p.p.”
Churn (Region I + III Oi Móvel): 2% (Q1 2009) — “Monthly Churn rate (%) 2.2% 3.4% 2.0% -1.4 p.p. -0.2 p.p.”
Churn (Brazil Oi Móvel): 2.3% (Q1 2009) — “Monthly Churn rate (%) 2.3% 3.9% 2.3% -1.6 p.p. 0.0 p.p.”
Churn (Oi Móvel Region I): 10.4% (Q4 2008 (quarterly)) — “Quarterly Churn rate (%) 9.1% 6.6% 6.8% 7.4% 10.4%”
Churn (wireless (Oi Móvel)): 7.4% (Q3 2008) — “churn rate in the quarter (7.4%) was affected by high disconnections at TNCP, which totaled about 300,000 users”
Churn (Oi Móvel (wireless)): 6.3% (Q2 2008) — “Quarterly Churn rate (%) 7.7% 11.5% 9.1% 6.6% 6.8% 6.3% 0.2 p,p, -0.9 p,p,”
Churn (wireless (Oi Móvel)): 6.6% (Q1 2008) — “Quarterly Churn rate (%) 7.7% 7.7% 11.5% 9.1% 6.6%”
Churn (mobile): 2.5% (2007, monthly) — “During 2007, our average customer churn in the mobile segment, representing the total number of clients disconnected from the network divided by the average base for the period, was 2.5% per month.”
Churn (wireless): 9.1% (Q4 2007) — “The churn rate for the quarter (9.1%) was 2.4 percentage points lower than that of the previous quarter.”
Churn (Wireless Services (Oi Mobile)): 11.5% (Q3 2007) — “Quarterly Churn rate (%) 3Q07: 11.5%, change QoQ +3.8 p.p., YoY +3.6 p.p.”
Churn (Wireless Services - Oi Móvel): 7.7% (Q2 2007) — “The quarterly churn rate remained steady at 7.7%, with a downward tendency given the improvement of the high-value post-paid segment”
Churn (Mobile segment): 2.3% (2006) — “During 2006, our average monthly customer churn in the mobile segment was 2.3% per month”
Churn (wireless): 7.7% (Q1 2007) — “The quarterly churn rate declined from 8.8% in 4Q06 to 7.7% in 1Q07.”
Churn (Wireless Services (Oi Mobile)): 8.8% (Q4 2006) — “The quarterly churn rate increased to 8.8%, mainly due to the disconnection of 'Oi Controle' low end post-paid plans”
Churn (total): 6.4% (Q2 2006) — “The 745 thousand disconnections ("churn") during the period represented 6.4% of the average subscriber base for the 2Q06”
Churn (mobile): 1.9% (2005, monthly) — “During 2005, our average monthly customer churn in the mobile segment was 1.9%.”
Churn (consolidated): 5.1% (Q1 2006) — “The churn rate for the quarter was 5.1%, well below the 7.0% of the 4Q05”
Churn (Mobile services (monthly average)): 1.9% (2005) — “During 2005, our average monthly customer churn in the mobile segment was 1.9%.”
Churn (Oi wireless): 5.9% (3Q05) — “churn rate represented 5.9% of that base in 3Q05, in line with 2Q05 (5.8%)”
Churn: 5.8% (2Q05) — “The churn rate represented 5.8% of the average subscriber base in 2Q05 (1Q05 – 4.6%).”
Churn: 4.6% (1Q05) — “With 327 thousand disconnections during the quarter, the churn rate represented 4.6% of the average subscriber base (4Q04 – 5.5%).”
Churn: 5.5% (4Q04) — “With 344 thousand disconnections during the quarter, the churn rate represented 5.5% of the average subscriber base of 4Q04.”
Churn (Oi (postpaid and prepaid combined)): 5.4% (Q3 2004) — “The 294 thousand disconnections represent a churn rate of 5.4% for the quarter, compared to 6.2% in 2Q04.”
Churn: 6.2% (Q2 2004) — “The 294,000 disconnections represented a churn rate of 6.2% for the period”
Churn (Oi): 4.8% (Q3 2003) — “Churn rates during 3Q03 stood at 4.8% (2Q03 - 2.2%), as a result of approximately 111 thousand disconnections”
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NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.