NPS Intelligence (beta)

Churn: 2.8% (2013) — “Our churn rates for the year ended December 31, 2013 was 2.8%.”

Churn: 1.9% (2012) — “We have been able to reduce our churn rate from 2.6% as of December 31, 2008 to 1.9% as of December 31, 2012”

Churn: 2.2% (2012) — “Our churn rates for the year ended December 31, 2012 was 2.2%. Our average monthly churn rate for the last three years has been 2.23%”

Churn (MAXCOM overall): 1.7% (11M 2012) — “We have been able to reduce our churn rate from 2.6% as of December 31, 2008 to 1.7% as of November 30, 2012.”

Churn: 2.68% (last three years) — “Our average monthly churn rate for the last three years has been 2.68%.”

Churn: 2.1% (FY2011) — “We also successfully reduced our churn level from 3.0% to 2.1% during this same period.”

Churn: 2.7% (FY2010) — “We also successfully reduced our churn level from 3.0% to 2.7% during this same period”

Churn: 2.34% (3-year average) — “Our average monthly churn rate for the last three years has been 2.34%.”

Churn: 2.5% (FY2009) — “We also successfully reduced our churn level from 3.0% to 2.5% during this same period.”

Churn: 2.5% (2008) — “we successfully reduced our churn level from 3.0% to 2.5% during this same period”

Churn: 1.96% (3-year average) — “Our average monthly churn rate for the last three years has been 1.96%”

Churn: 1.71% (FY2007) — “We also successfully reduced our churn level from 3.0% to 1.71% during this same period”

Churn: 1.7% (3-year average) — “Our average monthly churn rate for the last three years has been 1.7%. Also, a decline in the national or international economic conditions could have a negative impact in our churn rate, in particular with our residential customers”

Churn (voice lines monthly): 1.6% (2Q07) — “During the quarter, the monthly churn rate for voice lines was 1.6%, the same as the 1.6% monthly average churn experienced during 2Q06, and lower than the 1.7% churn rate in 1Q07.”

Churn: 1.6% (FY2006, monthly) — “During 2006, we experienced churn of approximately 45,000 residential and business customer voice lines, which resulted in an average monthly churn rate of approximately 1.6%.”

Churn (voice lines monthly): 1.7% (1Q07) — “During the quarter, the monthly churn rate for voice lines was 1.7%, higher than the 1.6% monthly average churn experienced during 1Q06, and was also the same 1.7% churn rate in 4Q06.”

Churn (voice lines): 1.7% (Q4 2006) — “the monthly churn rate for voice lines was 1.7%, higher than the 1.4% monthly average churn experienced during 4Q05”

Churn (voice lines (residential and business)): 1.82% (2005) — “During 2005, we churned 40,715 voice lines. This resulted in an average monthly churn rate of 1.8%.”

Churn (voice lines): 1.6% (Q3 2006, monthly) — “During 3Q06, the monthly churn rate for voice lines was 1.6%, lower than the 1.7% monthly average churn experienced during 3Q05”

Churn (voice lines (residential and business)): 1.8% (2005) — “During 2005, we churned 40,716 voice lines. This resulted in an average monthly churn rate of 1.8%.”

Churn (Voice lines): 1.6% (Q1 2006 (monthly)) — “During 1Q06, the monthly churn rate for voice lines was 1.6%, lower than the 1.9% monthly average churn during 1Q05”

Churn (Voice lines): 1.4% (Q4 2005 (monthly)) — “During 4Q05, the monthly churn rate for voice lines was 1.4%, lower than the 1.9% monthly average churn during 4Q04”

Churn (voice lines): 1.7% (Q3 2005) — “During 3Q05, the monthly churn rate for voice lines was 1.7%, lower than the 2.0% monthly average churn during 3Q04.”

Churn (voice lines): 1.6% (Q2 2005) — “During 2Q05, the monthly churn rate for voice lines was 1.6%, lower than the 1.9% monthly average churn during 2Q04.”

Churn (Voice lines (residential and business)): 2% (FY2004) — “During 2004, we churned 33,410 voice lines (residential and business customer lines). This resulted in an average monthly churn rate of 2.0%”

Churn (Voice lines): 1.9% (monthly Q1 2005) — “During 1Q05, the monthly churn rate for voice lines was 1.9%, lower than the 2.2% monthly average churn during 1Q04.”

Churn: 2% (4Q04) — “During 4Q04, the monthly churn rate was 2.0%, lower than the 2.4% monthly average churn during 4Q03.”

Churn: 2% (Q3 2004) — “During 3Q04, the monthly churn rate was 2.0%, lower than the 2.6% monthly average churn during 3Q03.”

Churn: 1.9% (Q2 2004, monthly) — “monthly churn rate was 1.9%, lower than the 2.7% monthly average churn during 2Q03”

Churn (voice lines (residential and business)): 2.6% (2003, monthly) — “During 2003, we churned 40,242 voice lines. This resulted in an average monthly churn rate of 2.6%”

Churn: 2.2% (Q1 2004) — “During 1Q04, the monthly churn rate was 2.2%, lower than the 2.9% monthly average churn during 1Q03.”

Churn: 2.8% (FY 2003, annual) — “Churn improved to 2.8% in 2003 when compared to 3.3% in 2002”

Churn: 2.4% (Q4 2003, monthly) — “During 4Q03, the monthly churn rate was 2.4%, higher than the 2.1% monthly average churn during 4Q02”

Churn: 2.6% (Q3 2003, monthly) — “During 3Q03, the monthly churn rate was 2.6%, which compares unfavorably to 2.1% monthly average churn in 3Q02.”

Churn: 2.7% (Q2 2003, monthly) — “During 2Q03, the monthly churn rate was 2.7%, which compares favorably to 3.3% (3.6% as reported) monthly average churn in 2Q02.”

Churn (voice lines (residential and business)): 2.7% (2002, monthly) — “This resulted in an average monthly churn rate of 2.7% for voice lines.”

Churn: 2.9% (Q1 2003, monthly) — “During 1Q03, the monthly churn rate was 2.9%, which compares to 3.4% (4.0% as reported) monthly average churn in 1Q02.”

Churn: 2.1% (Q4 2002) — “During 4Q02, the monthly churn rate was 2.1%, which compares to 1.2% (2.0% as reported) monthly average churn in 4Q01.”

Churn: 2.1% (Q3 2002) — “During 3Q02, the monthly churn rate improved 18% to 2.1%, from 2.5% monthly average churn in 3Q01”

Churn: 1.9% (Q4 2001) — “During 2001 our monthly churn rate decreased from an average of 5.5% in the first quarter to 1.9% in the fourth quarter as a result of a new customer retention program implemented”