Slovak Wireless Finance Co BV
In their words
“Average monthly churn rate Pre-paid 2.23 %”
“Average monthly churn rate Post-paid 1.41 %”
“Our total average monthly churn rate was approximately 2.0% in the three months ended March 31, 2003, and 1.1% in the three months ended March 31, 2002.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (35)
Churn (blended): 1.73% (Q3 2003, monthly) — “Our total average monthly churn rate was approximately 1.73% in the three months ended September 30, 2003 and 1.75% in the nine months ended September 30, 2003 compared to 1.87% in the three months ended September 30, 2002.”
Churn (blended): 1.6% (Q2 2003, monthly) — “Our total average monthly churn rate was approximately 1.60% in the three months ended June 30, 2003 and 1.80% in the six months ended June 30, 2003 compared to 1.50% in the three months ended June 30, 2002.”
Churn (Pre-paid): 2.23% (Q1 2003) — “Average monthly churn rate Pre-paid 2.23 %”
Churn (Post-paid): 1.41% (Q1 2003) — “Average monthly churn rate Post-paid 1.41 %”
Churn (blended): 2% (Q1 2003, monthly) — “Our total average monthly churn rate was approximately 2.0% in the three months ended March 31, 2003, and 1.1% in the three months ended March 31, 2002.”
Churn: 1.6% (FY2002) — “Our total average monthly churn rate was approximately 1.2% in 2000, 0.9% in 2001, and 1.6% in 2002”
Churn: 0.9% (FY2001) — “Our total average monthly churn rate was approximately 1.2% in 2000, 0.9% in 2001, and 1.6% in 2002”
Churn: 1.2% (FY2000) — “Our total average monthly churn rate was approximately 1.2% in 2000, 0.9% in 2001, and 1.6% in 2002”
Churn (overall): 1.63% (FY 2002 monthly) — “Average Monthly Churn 1.63 % compared to 0.90 % in 2001, an 81.1% increase”
Churn (overall): 1.98% (Q4 2002 monthly) — “Average Monthly Churn 1.98 % compared to 0.89 % in 2001, a 122.5% increase”
Churn (blended): 1.69% (monthly, 9M 2002) — “Average monthly churn rate Blended 1.96% [9M 2002] 1.69% [9M 2001]”
Churn (pre-paid): 1.95% (monthly, Q3 2002) — “Average monthly churn rate Pre-paid 2.16% [Q3 2002] 1.95% [Q3 2001]”
Churn (post-paid): 0.98% (monthly, Q3 2002) — “Average monthly churn rate Post-paid 1.48% [Q3 2002] 0.98% [Q3 2001]”
Churn (total average): 1.7% (monthly, Q3 2002) — “total average monthly churn rate was approximately 1.7% in the three months ended September 30, 2002 and 1.9% in the nine months ended September 30, 2002”
Churn (blended): 1.94% (monthly, H1 2002) — “Average monthly churn rate Blended 1.70% [H1 2002] 1.94% [H1 2001]”
Churn (pre-paid): 2.13% (monthly, Q2 2002) — “Average monthly churn rate Pre-paid 1.83% [Q2 2002] 2.13% [Q2 2001]”
Churn (post-paid): 1.42% (monthly, Q2 2002) — “Average monthly churn rate Post-paid 1.42% [Q2 2002] 1.42% [Q2 2001]”
Churn (total average): 1.9% (monthly, H1 2002) — “total average monthly churn rate was approximately 1.9% in the three months ended June 30, 2002 and 2.0% in the six months ended June 30, 2002 compared to 1.7% [2001] and 1.6% [2001]”
Churn (pre-paid): 2.27% (monthly, Q1 2002) — “Average monthly churn rate Pre-paid 1.40% [2001] 2.27% [2002]”
Churn (post-paid): 1.36% (monthly, Q1 2002) — “Average monthly churn rate Post-paid 1.72% [2001] 1.36% [2002]”
Churn (total average): 2% (monthly, Q1 2002) — “total average monthly churn rate was approximately 2.0% in the three months ended March 31, 2002 and 1.5% in the three months ended March 31, 2001”
Churn (GSM post-paid customers): 0.7% (FY2001) — “maintain the monthly average involuntary churn rate for GSM post-paid customers in 2001 at 0.7% per month”
Churn: 1.7% (FY2001) — “total average monthly churn rate was approximately 2.4% in 1999, 1.5% in 2000, and 1.7% in 2001”
Churn (Pre-paid): 1.77% (Q3 2001, monthly) — “Average monthly churn rate Pre-paid ........................................ 1.12% 1.77%”
Churn (Post-paid): 1.52% (Q3 2001, monthly) — “Average monthly churn rate Post-paid ....................................... 2.02% 1.52%”
Churn: 2% (Q3 2001, monthly) — “Our total average monthly churn rate was approximately 1.4% in the three months ended September 30, 2000, and 2.0% in the three months ended September 30, 2001.”
Churn (Pre-paid): 1.61% (Q2 2001, monthly) — “Average monthly churn rate Pre-paid..................................... 1.09% 1.61%”
Churn (Post-paid): 1.56% (Q2 2001, monthly) — “Average monthly churn rate Post-paid.................................... 2.21% 1.56%”
Churn: 1.7% (Q2 2001, monthly) — “Our total average monthly churn rate was approximately 1.8% in the three months ended June 30, 2000, and 1.7% in the three months ended June 30, 2001.”
Churn (Pre-paid): 1.4% (Q1 2001, monthly) — “Average monthly churn rate Pre-paid...................................................... 0.84% 1.40%”
Churn (Post-paid): 1.72% (Q1 2001, monthly) — “Average monthly churn rate Post-paid..................................................... 2.25% 1.72%”
Churn: 1.5% (Q1 2001, monthly) — “Our total average monthly churn rate was approximately 1.8% in the three months ended March 31, 2000, and 1.5% in the three months ended March 31, 2001.”
Churn (GSM post-paid customers (involuntary)): 0.4% (Q4 2000 (monthly)) — “the monthly average involuntary churn rate for GSM post-paid customers in the fourth quarter of 2000 declined to 0.4% per month from 2.4% and 0.6% per month in the comparable quarters in 1998 and 1999”
Churn (overall): 17.5% (FY2000 (annual)) — “The annual rate of churn for our mobile services was 33.6% in 1998, 28.8% in 1999 and 17.5% in 2000”
Churn (overall): 1.5% (FY2000 (monthly average)) — “Our total average monthly churn rate was approximately 2.8% in 1998, 2.4% in 1999, and 1.5% in 2000”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.