Polska Telefonia Cyfrowa SP ZOO
In their words
“Churn rate for pre-paid customers increased to 3.1% in the third quarter of 2004, compared to 2.3% in the third quarter of 2003”
“Average monthly churn rate in the third quarter of 2004 was 2.5% compared to 2.0% as an average in the third quarter of 2003”
“Average monthly churn rate in the second quarter of 2004 was 3.5% compared to 1.5% as an average in the second quarter of 2003”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (47)
Churn (prepaid): 3.1% (Q3 2004) — “churn rate for pre-paid customers increased to 3.1% in the third quarter of 2004, compared to 2.3% in the third quarter of 2003”
Churn (overall): 2.5% (Q3 2004) — “average monthly churn rate in the third quarter of 2004 was 2.5% compared to 2.0% as an average in the third quarter of 2003”
Churn (overall): 3.5% (Q2 2004) — “average monthly churn rate in the second quarter of 2004 was 3.5% compared to 1.5% as an average in the second quarter of 2003”
Churn (prepaid): 4.8% (Q2 2004) — “churn of 1.6 percent and 4.8 percent, respectively for postpaid and prepaid in the second quarter of 2003”
Churn (blended): 3.5% (Q2 2004) — “average monthly churn rate in the second quarter of 2004 was 3.5 percent”
Churn (postpaid and prepaid combined): 1.6% (Q1 2004, monthly) — “The average monthly churn rate in the first quarter of 2004 was 1.6% compared to 1.2% as an average in the first quarter of 2003.”
Churn (postpaid): 1.5% (Q1 2004) — “average monthly churn rate amounted to 1.5 percent for postpaid subscribers”
Churn (post-paid subscribers, monthly): 1.6% (2003) — “The average monthly churn rate for post-paid subscribers in 2003 decreased to 1.6% compared to 1.8% in 2002 and 2.2% in 2001.”
Churn (monthly, all subscribers): 1.7% (2003) — “The average monthly churn rate in 2003 was 1.7% compared to 1.6% as an average in 2002 and 1.8% for 2001.”
Churn (prepaid): 1.8% (FY2003) — “monthly churn rate for prepaid customers increased to 1.8 percent in 2003, compared to 1.3 percent in 2002”
Churn (postpaid): 1.6% (FY2003) — “average monthly churn rate was 1.6 percent for postpaid customers and was lower than 1.8 percent in the full year 2002”
Churn (overall): 1.7% (FY2003) — “In 2003, the average monthly churn rate increased compared to 2002 to reach 1.7 percent”
Churn (Prepaid): 2.3% (Q3 2003) — “The monthly churn rate for pre-paid customers increased to 2.3% in the third quarter of 2003, compared to 1.4% in the corresponding quarter of 2002.”
Churn (Postpaid): 1.6% (Q3 2003) — “The average monthly churn rate for post-paid subscribers in the third quarter of 2003 was 1.6% and was close to 1.5% in the corresponding period of 2002.”
Churn (Postpaid and overall): 2% (Q3 2003) — “The average monthly churn rate in the third quarter of 2003, was 2.0%, up from 1.4% in the third quarter of 2002.”
Churn (pre-paid): 1.5% (Q2 2003) — “The monthly churn rate for pre-paid customers increased to 1.5% in the second quarter of 2003, compared to 1.3% in the corresponding quarter of 2002.”
Churn (post-paid): 1.6% (Q2 2003) — “The average monthly churn rate for post-paid subscribers in the second quarter of 2003 amounted to 1.6% and was similar to the figure in the corresponding period of 2002.”
Churn (pre-paid): 0.7% (Q1 2003) — “The churn rate for pre-paid customers decreased to 0.7% in the first quarter of 2003, compared to 1.2% in the corresponding quarter of 2002.”
Churn (post-paid): 1.7% (Q1 2003) — “The average monthly churn rate for post-paid subscribers in the first quarter of 2003 decreased to 1.7% compared to 2.5% in the corresponding period of 2002.”
Churn (monthly average): 1.2% (Q1 2003) — “The average monthly churn rate in the first quarter of 2003, was 1.2% compared to 2.0% as an average in the first quarter of 2002.”
Churn (postpaid subscribers): 1.8% (FY2002) — “The average monthly churn rate for post-paid subscribers in 2002 decreased to 1.8% compared to 2.2% in 2001”
Churn (all subscribers): 1.6% (FY2002) — “The average monthly churn rate in 2002, was 1.6% compared to 1.8% as an average in 2001 and 2.0% for 2000.”
Churn (postpaid): 1.5% (Q4 2002 monthly) — “The average monthly churn rate was 1.5 percent for postpaid customers and 1.3 percent for prepaid customers, compared with churn of 2.1 percent for postpaid subscribers and 1.3 percent for prepaid subscribers in the fourth quarter of 2001.”
Churn (overall): 1.4% (Q4 2002 monthly) — “Monthly churn rate during the quarter was 1.4 percent, compared to 1.8 percent a year ago; monthly churn rate during the year 2002 was 1.6 percent”
Churn (postpaid monthly average): 1.5% (Q3 2002) — “average monthly churn rate was 1.5 percent for postpaid customers...compared with churn of 2.4 percent for postpaid subscribers in the third quarter of 2001”
Churn (overall monthly average): 1.4% (Q3 2002) — “Monthly churn rate during the quarter was 1.4 percent, compared to 1.5 percent in the second quarter of 2002 and 2.1 percent in the third quarter of 2001”
Churn (Prepaid): 1.3% (Q2 2002) — “average monthly churn rate was 1.7% for postpaid customers and 1.3% for prepaid customers”
Churn (Postpaid): 1.7% (Q2 2002) — “In the three months ended June 30, 2002, the average monthly churn rate was 1.7% for postpaid customers”
Churn: 1.5% (Q2 2002) — “In the second quarter of 2002, the average monthly churn rate decreased compared to the second quarter of 2001 to reach 1.5%.”
Churn (pre-paid monthly average): 1.2% (Q1 2002) — “churn rate for pre-paid customers increased to 1.2% in the first quarter of 2002, compared to 0.1%”
Churn (post-paid monthly average): 2.5% (Q1 2002) — “average monthly churn rate for post-paid subscribers increased in the first quarter of 2002 to 2.5% compared to 1.9%”
Churn (overall monthly average): 2% (Q1 2002) — “The average monthly churn rate in the first quarter of 2002, was 2.0% compared to 1.4% as an average in the first quarter of 2001”
Churn (pre-paid customers): 0.9% (FY2001) — “churn rate for pre-paid customers decreased significantly to 0.9% in 2001, compared to 2.0% in 2000”
Churn (post-paid subscribers): 2.2% (FY2001) — “average monthly churn rate for post-paid subscribers in 2001 slightly increased to 2.2% compared to 2.0% in 2000”
Churn (prepaid): 0.9% (FY2001, monthly) — “The average monthly churn rate was 2.2 percent for postpaid customers and 0.9 percent for prepaid customers”
Churn (postpaid): 2.2% (FY2001, monthly) — “The average monthly churn rate for the twelve months ended December 31, 2001 was 1.8 percent. The average monthly churn rate was 2.2 percent for postpaid customers and 0.9 percent for prepaid customers”
Churn: 1.8% (Q4 2001 and FY2001, monthly) — “Monthly churn rate at 1.8 percent in the fourth quarter and in the year 2001”
Churn: 2.1% (Q3 2001) — “Monthly churn rate at 2.1 percent”
Churn (pre-paid): 0.5% (Q2 2001, monthly) — “churn rate for pre-paid customers decreased significantly to 0.5% for the three month period ended June 30, 2001, compared to 2.2% for the three month period ended June 30, 2000”
Churn (post-paid): 2.4% (Q2 2001, monthly) — “average monthly churn rate for post-paid subscribers for the three month period ended June 30, 2001, slightly increased to 2.4% compared to 2.0% for the three month period ended June 30, 2000”
Churn (overall): 1.6% (H1 2001, monthly) — “For the six months ended June 30, 2001, average monthly churn rate was 1.6% compared to 2.2% as an average for the six months ended June 30, 2000”
Churn (overall): 1.8% (Q2 2001, monthly) — “average monthly churn rate for the three months ended June 30, 2001 was 1.8% compared to 2.1% as a monthly average for the three months ended June 30, 2000”
Churn (pre-paid): 0.1% (Q1 2001, monthly) — “churn rate for pre-paid subscribers was 0.1% compared to 2.2% for the first quarter of 2000”
Churn (post-paid): 1.9% (Q1 2001, monthly) — “churn rate for post-paid subscribers was 1.9% in the first quarter of 2001 compared to 2.9% for the first quarter of 2000”
Churn (overall): 1.4% (Q1 2001, monthly) — “average monthly churn rate for the first quarter of 2001 was 1.4% compared to 2.3% as an average for the first quarter of 2000”
Churn: 1.4% (Q1 2001) — “In the first quarter of 2001, the average monthly churn rate was the lowest since PTC began operations, reaching 1.4 percent”
Churn (overall): 2% (FY2000 (monthly average)) — “The average monthly churn rate for 2000 was 2.0% compared to 2.5% as an average for 1999 and 2.2% for 1998”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.