KPN
kpn.com ↗In their words
“KPN's Net Promoter Score improved to 16 in Q2 2026, up from 14 year-over-year.”
“KPN achieved the highest Net Promoter Score of 23 among TV providers in the Netherlands in Q2.”
“KPN's Net Promoter Score rose to +5 in Q3 2025, driven by fiber expansion and strong commercial momentum.”
Disclosed NPS over time
Every Net Promoter Score KPN has published, by date.
NPS disclosures (13)
KPN's Net Promoter Score improved to 16 in Q2 2026, up from 14 year-over-year.
KPN achieved the highest Net Promoter Score of 23 among TV providers in the Netherlands in Q2.
KPN worked with Gartner on a customer experience NPS project that helped improve the company's net promoter score while reducing churn.
KPN is leveraging Net Promoter Scores alongside broadband net adds to deepen customer wallet share and stabilize pricing.
KPN's Net Promoter Score rose to +5 in Q3 2025, driven by fiber expansion and strong commercial momentum.
KPN's Net Promoter Score rose to +17 in the quarter, indicating improved customer satisfaction.
KPN partnered with Vlocity to improve and simplify SME customer experience and increase Net Promoter Score, driving revenue growth.
KPN's net promoter score improved from -14 in Q3 2013 to 8 by end-2017, reflecting the success of its BSS transformation.
KPN's consumer arm achieved Net Promoter Score of +13, up from +10 in 2017, highlighted as a key performance metric.
KPN's segment recorded an increased net promoter score of 14 in Q3, up from 9 the previous year.
KPN reports its net promoter score hit +13 following focused convergence and targeted consumer marketing initiatives.
KPN's content delivery network improvements boosted customer experience, resulting in a doubling of the net promoter score of the IPTV service year-on-year.
KPN achieved an NPS of 23 in the triple-play market, outperforming competitor Ziggo at -2.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.