Vivendi Universal
In their words
“Churn rate (in %/ year) Postpaid 14 % Prepaid 12 % Total 12 %”
“While maintaining its churn rate slightly below 10%”
“The monthly ARPU and churn rate respectively stand at 10.1 euros and 15.3% (+5.4 points compared to the same period last year)”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (42)
Churn (Maroc Telecom total mobile): 12% (2005) — “Churn rate (in %/ year) Postpaid 14 % Prepaid 12 % Total 12 %”
Churn (Maroc Telecom mobile): 12.2% (2005) — “The average churn rate was 12.2% at the end of 2005 compared to 11.6% at the end of 2004”
Churn (CanalSat France digital satellite pay-TV): 10% (2005) — “while maintaining its churn rate slightly below 10%”
Churn (Canal+ France): 11.4% (2005) — “Its churn rate stood at 11.4%”
Churn (Morocco mobile): 12.2% (FY2005) — “The average churn rate stands at 12.2% at the end of 2005, compared to 11.6% at the end of 2004”
Churn: 15.3% (Q1 2006) — “The monthly ARPU and churn rate respectively stand at 10.1 euros and 15.3% (+5.4 points compared to the same period last year)”
Churn (SFR Mobile Total): 12.2% (FY2005) — “The churn rate was of 12.2% (compared to 11.6% in 2004).”
Churn (SFR Mobile Postpaid): 12% (FY2005) — “Churn rate (in % / year) Postpaid 12 % 14 % -2 points”
Churn (Maroc Telecom mobile): 12% (2005) — “Blended mobile churn rate (%) 12% 12% Flat”
Churn (CANAL+ Group): 9.9% (2005) — “Churn rate (%) * 11.4% 9.9%”
Churn (CANAL+ Group): 11.4% (2004) — “Churn rate (%) * 11.4% 9.9%”
Churn (Fixed telephony): 12.2% (FY2005) — “The churn rate was of 12.2% (compared to 11.6% in 2004).”
Churn (CanalSat): 10% (FY2005) — “maintaining a churn rate just below 10%.”
Churn (Canal+): 11.4% (FY2005) — “Churn rate stood at 11.4%.”
Churn (Maroc Telecom prepaid): 11.4% (FY2004) — “The churn rate of prepaid customers was 11.4% at the end of 2004, compared to 12% at the end of 2003”
Churn (Maroc Telecom postpaid): 15.6% (FY2004) — “The churn rate...was 15.6% at the end of 2004 for post-paid customers compared to 20% at the end of 2003”
Churn (Canal+ France): 10.9% (FY2004) — “Canal+ is France's leading pay-TV channel...gained 550,000 new subscriptions and achieved a 2 percentage point decrease in its churn rate, which fell below 11%”
Churn: 9.9% (Q1 2005) — “a new improvement of churn rate to 9.9% (-1.9 point compared to the same period last year)”
Churn (Mobile): 9.9% (Q1 2005) — “a new improvement of churn rate to 9.9% (-1.9 point compared to the same period last year)”
Churn (SFR prepaid mobile): 36% (FY2004) — “Churn rate (in %/year) Prepaid 36 % 36 % +0 point”
Churn (SFR postpaid mobile): 13% (FY2004) — “Churn rate (in %/year) Postpaid 13 % 13 % +0 point”
Churn (Canal+ premium channel): 10.9% (FY2004) — “achieved a significant churn rate decrease (-2 percentage points), which fell below 11%”
Churn (CANAL+ Premium): 11% (2004) — “Premium portfolio back to growth: +48k (churn down to 11.0% vs. 12.9%)”
Churn (Maroc Telecom postpaid): 16% (FY2004) — “postpaid customer churn rate decreased by 4 points from 20% in 2003 to 16% in 2004”
Churn (Maroc Telecom prepaid): 11% (FY2004) — “prepaid customer churn rate decreased by 1 point from 12% in 2003 to 11% in 2004”
Churn (CanalSatellite): 8.6% (FY2004) — “achieved a 0.5 point churn rate decrease to 8.6%”
Churn (SFR Mobile Postpaid): 13.4% (FY2003) — “postpaid churn rate decline to reach 13.4% in 2003”
Churn (Canal+ Premium channel): 12.9% (FY2003) — “Churn rate remains at industry-comparable low levels with 12.9%, or 11.8% excluding special commercial offers”
Churn (SFR Prepaid): 36.3% (FY2003) — “Prepaid 36.3%”
Churn (SFR Postpaid): 13.4% (FY2003) — “churn rate decline to reach 13.4% IN 2003”
Churn (Canal+ Premium Channel): 12.9% (FY2003) — “CHURN RATE REMAINS AT INDUSTRY-COMPARABLE LOW LEVELS WITH 12.9%, OR 11.8% EXCLUDING THE IMPACT OF SPECIAL COMMERCIAL OFFERS”
Churn (SFR postpaid): 13.4% (FY2003) — “SFR is actively focused on increasing loyalty of postpaid customers resulting in a 7.1 points churn rate decline to reach 13.4% in 2003.”
Churn (CANAL+ Premium): 12.9% (FY 2003) — “CANAL+ Premium Churn rate (%) 12.9%”
Churn (CanalSatellite): 9.1% (FY 2003) — “CanalSatellite Churn rate (%) 9.1%”
Churn (SFR): 2% (Q1 2003) — “The monthly churn rate fell to just below 2%, against 2.2% in 2002.”
Churn (CanalSatellite): 8.4% (FY2002) — “CanalSatellite ended the year with a net increase of 220,000 individual subscribers and the lowest churn rates of any pay-TV in the world (8.4%)”
Churn (Canal+ (French premium channel)): 10.6% (FY2002) — “The French premium channel Canal+ slightly improved its churn rate at 10.6%, ending the year with 4.48 million individual subscriptions”
Churn (SFR postpaid): 2% (H1 2002) — “The monthly churn rate rose to just over 2%.”
Churn (Cegetel mobile): 2.2% (monthly, 1H 2002) — “Monthly churn rate 2.2% slightly up”
Churn (SFR): 2% (FY2001) — “total monthly churn rate increased 0.2 percentage points to 2.0%”
Churn: 18.4% (FY2001) — “total churn rate increased 2 percentage points in the year to 18.4%”
Churn (SFR): 1.8% (FY2000, monthly) — “The "churn rate" for SFR decreased throughout 2000 to less than 2 percent per month by the end of 2000, compared with 2.5 percent in 1999.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.