Cincinnati Bell Inc
In their words
“The churn rates for Fioptics internet and voice were 1.45% and 1.21%, respectively, in the first quarter of 2018 compared to 1.75% and 1.77% in the first quarter of 2017.”
“The churn rates for Fioptics internet and voice were 1.45% and 1.21%, respectively, in the first quarter of 2018 compared to 1.75% and 1.77% in the first quarter of 2017.”
“Churn was 5.9% for the quarter, improved from 6.8% in Q4 2011 [Wireless prepaid]”
NPS disclosures (1)
…will be passed directly with fiber ‒ Increased capital intensity through 2016 Focus on Customer & Community Heightened focus on customer satisfaction – Net Promoter Score Remodeling retail locations to create experiences “powered by”…
Retention disclosures (35)
Churn (Fioptics voice): 1.21% (Q1 2018) — “The churn rates for Fioptics internet and voice were 1.45% and 1.21%, respectively, in the first quarter of 2018 compared to 1.75% and 1.77% in the first quarter of 2017.”
Churn (Fioptics internet): 1.45% (Q1 2018) — “The churn rates for Fioptics internet and voice were 1.45% and 1.21%, respectively, in the first quarter of 2018 compared to 1.75% and 1.77% in the first quarter of 2017.”
Churn (Consumer Fiber): 2.7% (2015E) — “Company assumes 2015E ~2.7% Base Churn Rate trending down to 2.1% by 2023E”
Churn (Fioptics Video): 2% (2010) — “Video Churn 2.0% 2.5% 3.0% 3.5% 4.0% 2010 2011 2012 2013 2014”
Churn (Wireless prepaid): 5.9% (Q4 2012) — “Churn was 5.9% for the quarter, improved from 6.8% in Q4 2011 [Wireless prepaid]”
Churn (Wireless postpaid): 3.2% (Q4 2012) — “Churn was 3.2% for the quarter [Wireless postpaid]”
Churn (Fioptics high-speed internet subscribers): 2.2% (Q4 2012) — “Churn of high-speed internet subscribers was 2.2% in the quarter”
Churn (Fioptics entertainment subscribers): 2.4% (Q4 2012) — “Churn for entertainment subscribers was 2.4% in the quarter, an improvement when compared to 2.7% in Q4 2011”
Churn (Wireless postpaid): 2.4% (Q3 2012) — “Postpaid churn was 2.4% in the quarter, increasing slightly from 2.2% in Q2 2012 and 2.1% in Q3 2011”
Churn (Access line): 1.4% (Q3 2012) — “Access line churn of 1.4% in the quarter is slightly better than 1.5% in Q3 2011”
Churn (High-speed internet subscribers): 2% (Q3 2012) — “Churn of high-speed internet subscribers was 2.0% in the quarter, an improvement when compared to 2.2% in Q3 2011”
Churn (Fioptics entertainment subscribers): 3% (Q3 2012) — “Churn for entertainment subscribers was 3.0% in the quarter, an improvement when compared to 3.3% in Q3 2011”
Churn (High-speed internet subscribers): 1.8% (Q2 2012) — “Churn of high-speed internet subscribers was 1.8% in the quarter, the lowest since Q1 2011”
Churn (Fioptics entertainment subscribers): 2.6% (Q2 2012) — “Churn for entertainment subscribers was 2.6% in the quarter, consistent with Q2 2011”
Churn (Wireless postpaid): 2.2% (Q1 2012) — “Postpaid churn in the quarter was 2.2%, compared to 2.4% in Q4 2011 and 2.1% in Q1 2011”
Churn (Access line): 1.3% (Q1 2012) — “Access line churn of 1.3% in the quarter is consistent with Q1 2011”
Churn (Fioptics entertainment subscribers): 2.4% (Q1 2012) — “Churn for entertainment subscribers was 2.4% in the quarter, comparable to Q1 2011”
Churn (postpaid): 1.6% (2007) — “The average monthly churn of 1.6% for 2007 was flat compared to 2006.”
Churn (postpaid): 1.6% (FY2006) — “Average monthly churn for the year was 1.6% in 2006 compared to 2.2% in 2005.”
Churn (postpaid wireless): 1.7% (Q3 2006 monthly) — “Average monthly churn was 1.7% in the third quarter of 2006 compared to 2.2% in the third quarter of 2005.”
Churn (prepaid): 7.7% (Q2 2006) — “Average monthly prepaid customer churn of 7.7% for the second quarter of 2006 increased from 5.8% for the second quarter of 2005”
Churn (postpaid): 1.6% (Q2 2006) — “Average monthly churn was 1.6% in the second quarter of 2006 compared to 2.2% in the second quarter of 2005”
Churn (postpaid): 1.4% (Q1 2006) — “Average monthly churn was 1.4% in the first quarter of 2006 compared to 2.6% in the first quarter of 2005.”
Churn (postpaid): 1.81% (2003) — “average monthly customer churn remained low in the face of aggressive competition and WLNP at 1.81% for postpaid subscribers in 2003 compared to 1.73% in 2002”
Churn (prepaid): 4.9% (2003) — “an average monthly churn rate of 4.9% and 4.7% for prepaid customers in 2003 and 2002, respectively”
Churn (postpaid): 1.8% (2003) — “CBW maintained an average monthly churn rate of 1.8% and 1.7% for postpaid customers in 2003 and 2002, respectively”
Churn (Postpaid customers): 1.81% (FY2003) — “CBW maintained an average monthly churn rate of 1.8%, 1.7% and 1.6% for postpaid customers in 2003, 2002 and 2001, respectively and an average monthly churn rate of 4.9%, 4.7% and 3.3% for prepaid customers in 2003, 2002 and 2001, respectively.”
Churn (prepaid): 4.7% (2002, monthly) — “CBW maintained an average monthly churn rate of 4.7% for prepaid customers in 2002”
Churn (postpaid): 1.7% (2002, monthly) — “CBW maintained an average monthly churn rate of 1.7% for postpaid customers in 2002”
Churn (prepaid customers): 4.65% (Q3 2002) — “CBW maintained a churn rate of approximately 4.65% for prepaid customers during the same period.”
Churn (postpaid subscribers): 1.77% (Q3 2002) — “Average monthly customer churn remained low in the face of aggressive competition at 1.77% for postpaid subscribers for the third quarter of 2002.”
Churn (prepaid customers): 4.22% (Q2 2002) — “CBW maintained a relatively low churn rate of approximately 4.22% for prepaid customers during the same period.”
Churn (postpaid subscribers): 1.59% (Q2 2002) — “Average monthly customer churn remained low in the face of aggressive competition and was among the best in the industry at 1.59% for postpaid subscribers for the second quarter of 2002.”
Churn (prepaid customers): 4.42% (Q1 2002) — “CBW maintained a relatively low churn rate of approximately 4.42% for prepaid customers”
Churn (postpaid subscribers): 1.61% (Q1 2002) — “Average monthly customer churn remained low in the face of aggressive competition and was among the best in the industry at 1.61% for postpaid subscribers”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.