Tesco
tesco.com ↗In their words
“Tesco reported Net Promoter Score of 33 with gains across ease, reward, and overall service measures in earnings call.”
“Tesco's net promoter score was up six points to 31 as the grocer expanded its Whoosh rapid delivery service and online sales advanced 8.9%.”
“Tesco Mobile was named best UK mobile network for customer satisfaction with a net promoter score of 92, based on a survey of over 3,000 customers.”
Disclosed NPS over time
Every Net Promoter Score Tesco has published, by date.
NPS disclosures (17)
Tesco achieved its highest-ever customer satisfaction score and highest NPS, suggesting a strong market proposition.
Tesco reported Net Promoter Score of 33 with gains across ease, reward, and overall service measures in earnings call.
Tesco has led the UK retail sector on Net Promoter Score since January, having overtaken Aldi and now ranking first ahead of Lidl in customer perception.
Tesco's Net Promoter Score was up six points year-on-year, supported by a 2.6% increase in customer satisfaction in the UK.
Tesco's net promoter score was up six points to 31 as the grocer expanded its Whoosh rapid delivery service and online sales advanced 8.9%.
Tesco's full-year 2026 earnings highlight improved customer satisfaction with higher Net Promoter Score and increased value perception.
Tesco's earnings call highlighted Net Promoter Score improvement amid robust growth.
Tesco reported its highest net promoter score in six years and strong price positioning.
Tesco achieves highest net promoter score in five years, driven by strong value proposition.
Tesco Mobile was named best UK mobile network for customer satisfaction with a net promoter score of 92, based on a survey of over 3,000 customers.
Tesco claims to have achieved its highest brand Net Promoter Score to date while improving its overall brand health index.
Tesco's net promoter score reached its best ever level according to UBS data cited in Assura commentary.
Tesco brand net promoter score up 2 points; recognised as 'Brand of the Year' in Marketing Week Masters Awards.
Tesco's brand Net Promoter Score improved by 7 points year-on-year.
Tesco's discount stores achieved a net promoter score of 53% as part of expansion strategy.
Tesco's CEO reported that net promoter score saw its strongest improvement in a Christmas campaign period.
Tesco saw largest improvement in net promoter score in its industry, lifting by 11 points.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.