Centennial Communications Corp
In their words
“Prepaid & Postpaid Churn - Wireless (5) 3.1% 2.7%”
“The monthly postpaid churn rate increased to 3.3% for the three months ended August 31, 2009, from 2.5% for the same period last year”
“The monthly postpaid churn rate was 2.8% for the three months ended August 31, 2009, as compared to 2.6% for the three months ended August 31, 2008”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (75)
Churn (Consolidated wireless (prepaid & postpaid)): 3.1% (Q1 FY2010) — “Prepaid & Postpaid Churn - Wireless (5) 3.1% 2.7%”
Churn (Puerto Rico wireless postpaid): 3.3% (Q3 2009) — “The monthly postpaid churn rate increased to 3.3% for the three months ended August 31, 2009, from 2.5% for the same period last year”
Churn (U.S. wireless postpaid): 2.8% (Q3 2009) — “The monthly postpaid churn rate was 2.8% for the three months ended August 31, 2009, as compared to 2.6% for the three months ended August 31, 2008”
Churn (Puerto Rico Wireless Postpaid): 2.9% (Q3 2009) — “Postpaid Churn - Wireless (5) 2.9 % 2.4 % 2.8 % 2.4 %”
Churn (U.S. Wireless Postpaid): 2.1% (Q3 2009) — “Postpaid Churn - Wireless (5) 2.1 % 1.8 % 2.3 % 2.0 %”
Churn (Consolidated Wireless): 2.5% (Q3 2009) — “Prepaid & Postpaid Churn - Wireless (5) 2.5 % 2.3 % 2.6 % 2.3 %”
Churn (Consolidated wireless (prepaid & postpaid)): 2.5% (Q3 FY2009) — “Prepaid & Postpaid Churn - Wireless (5) 2.5% 2.3%”
Churn (Puerto Rico wireless postpaid): 2.9% (Q1 2009) — “The monthly postpaid churn rate increased to 2.9% and 2.7% for three and nine months ended February 28, 2009, respectively, from 2.4%”
Churn (U.S. wireless postpaid): 2.1% (Q1 2009) — “The monthly postpaid churn rate was 2.1% and 2.4% for the three and nine months ended February 28, 2009, as compared to 2.0%”
Churn (Consolidated Wireless): 2.6% (Q2 2009) — “Prepaid & Postpaid Churn - Wireless (5) 2.6 % 2.3 % 2.7 % 2.4 %”
Churn (Puerto Rico wireless postpaid): 2.7% (Q2 2009 (3 months ended Nov 30, 2008), monthly) — “The monthly postpaid churn rate increased to 2.7% and 2.6% for three and six months ended November 30, 2008, respectively, from 2.6% and 2.4% for the same periods last year.”
Churn (U.S. wireless postpaid): 2.4% (Q2 2009 (3 months ended Nov 30, 2008), monthly) — “The monthly postpaid churn rate was 2.4% and 2.5% for the three and six months ended November 30, 2008, as compared to 2.0% for both the three and six months ended November 30, 2007.”
Churn (Consolidated Prepaid & Postpaid): 2.7% (Q1 FY2009, monthly) — “Prepaid & Postpaid Churn - Wireless: 2.7%”
Churn (Puerto Rico wireless postpaid): 2.5% (Q1 FY2009 (monthly average)) — “The monthly postpaid churn rate increased to 2.5% for three months ended August 31, 2008, from 2.3% for the same period last year.”
Churn (U.S. wireless postpaid): 2.6% (Q1 FY2009 (monthly average)) — “The monthly postpaid churn rate was 2.6% for the three months ended August 31, 2008, as compared to 2.0% for the three months ended August 31, 2007.”
Churn (U.S. Wireless postpaid): 1.8% (Q4 FY2008) — “Postpaid subscribers increased 5,400 from the fiscal third quarter of 2008, supported by postpaid churn of 1.8 percent.”
Churn (retail wireless): 2% (2007) — “Company's average PCS retail customer turnover, or churn rate, was 2.0% in 2007, compared to 1.9% in 2006”
Churn (retail wireless): 2.3% (2008) — “PCS Average Monthly Retail Churn % 2.3% for 2008”
Churn (Puerto Rico Wireless postpaid): 2.4% (Q3 FY2008) — “Postpaid subscribers increased 5,400 from the fiscal second quarter of 2008, aided by lower postpaid churn of 2.4 percent.”
Churn (Puerto Rico Wireless postpaid): 2.6% (Q2 FY2008) — “Postpaid subscribers increased 6,100 from the fiscal first quarter of 2008, aided by stable postpaid churn of 2.6 percent.”
Churn (Puerto Rico wireless postpaid): 2.4% (Q2 FY2008 (six months ended November 30, 2007), monthly) — “The monthly postpaid churn rate decreased to 2.6% and 2.4% for three and six months ended November 30, 2007, respectively, from 2.8% and 2.6% for the same periods last year”
Churn (U.S. wireless postpaid): 2% (Q2 FY2008 (six months ended November 30, 2007), monthly) — “The monthly postpaid churn rate was 2.0% for both the three and six months ended November 30, 2007, as compared to 1.9% for both the three and six months ended November 30, 2006”
Churn (postpaid wireless Puerto Rico): 2.3% (Q3 2007) — “The monthly postpaid churn rate decreased to 2.3% for three months ended August 31, 2007, from 2.5%”
Churn (postpaid wireless U.S.): 2% (Q3 2007) — “The monthly postpaid churn rate was 2.0% for the three months ended August 31, 2007, as compared to 1.9%”
Churn (Puerto Rico postpaid wireless): 2.3% (Q4 FY2007 (fiscal fourth quarter)) — “aided by a two-year low for postpaid churn of 2.3 percent.”
Churn (U.S. postpaid wireless): 1.6% (Q4 FY2007 (fiscal fourth quarter)) — “Postpaid subscribers increased 6,100 from the fiscal third quarter of 2007, supported by record postpaid churn of 1.6 percent.”
Churn (consolidated prepaid & postpaid wireless): 2.4% (Q3 FY2007 (fiscal third quarter), monthly) — “Prepaid & Postpaid Churn - Wireless 2.4% 2.5%...improving customer retention”
Churn (Puerto Rico wireless postpaid): 2.5% (Q3 2007) — “The monthly postpaid churn rate decreased to 2.5% and 2.6% for three and nine months ended February 28, 2007, respectively, from 3.0% for the same periods last year”
Churn (U.S. wireless postpaid): 1.8% (Q3 2007) — “The monthly postpaid churn rate was 1.8% and 1.9% for the three and nine months ended February 28, 2007, as compared to 1.9% and 2.0% for the three and nine months ended February 28, 2006”
Churn (Puerto Rico wireless postpaid): 2.8% (Q3 2006) — “The monthly postpaid churn rate decreased to 2.8% and 2.6% for three and six months ended November 30, 2006, respectively, from 3.0% for the same periods last year”
Churn (U.S. wireless postpaid): 1.9% (Q3 2006) — “The monthly postpaid churn rate was 1.9% for both the three and six months ended November 30, 2006, as compared to 2.0% and 2.1% for the three and six months ended November 30, 2005”
Churn (U.S. Wireless - Prepaid & Postpaid): 2.1% (Q1 FY2006) — “Prepaid & Postpaid Churn - Wireless (5) 2.1%”
Churn (Caribbean wireless postpaid): 2.6% (Q1 2007 (3 months ended Aug 31, 2006)) — “The monthly postpaid churn rate decreased to 2.6% for three months ended August 31, 2006 from 3.2% for the same period last year”
Churn (Caribbean Wireless - Postpaid): 2.4% (Q4 FY2006) — “Postpaid Churn - Wireless (6) 2.4%”
Churn (U.S. Wireless - Prepaid & Postpaid): 1.9% (Q4 FY2006) — “Prepaid & Postpaid Churn - Wireless (6) 1.9%”
Churn (U.S. Wireless - Postpaid): 1.7% (Q4 FY2006) — “Postpaid Churn - Wireless (6) 1.7%”
Churn (U.S. Wireless - Prepaid & Postpaid): 2.2% (Q3 FY2006) — “Prepaid & Postpaid Churn - Wireless (6) 2.2%”
Churn (Caribbean wireless postpaid): 3% (Q2 2007 (3 months ended Feb 28, 2006)) — “The monthly postpaid churn rate increased to 3.0% for the three months ended February 28, 2006, from 2.5%”
Churn (U.S. wireless postpaid): 1.9% (Q2 2007 (3 months ended Feb 28, 2006)) — “The monthly postpaid churn rate was 1.9% and 2.0% for the three and nine months ended February 28, 2006, respectively, as compared to 2.3% and 2.2%”
Churn (U.S. Wireless - Prepaid & Postpaid): 2.3% (Q2 FY2006) — “Prepaid & Postpaid Churn - Wireless (6) 2.3%”
Churn (Caribbean wireless postpaid): 3.2% (Q3 2006 (3 months ended Nov 30, 2005)) — “The monthly postpaid churn rate increased to 3.2% for the three months ended November 30, 2005, from 2.2%”
Churn (U.S. wireless postpaid): 2% (Q3 2006 (3 months ended Nov 30, 2005)) — “The monthly postpaid churn rate was 2.0% and 2.1% for the three and six months ended November 30, 2005”
Churn (U.S. postpaid retail wireless): 2% (Q2 2006, monthly) — “Postpaid churn is expected to be approximately 2.0 percent for the fiscal second quarter of 2006”
Churn (Caribbean prepaid & postpaid wireless): 4% (Q1 2005) — “Prepaid & Postpaid Churn - Wireless (6) 4.0% [up from] 3.6%”
Churn (Wireless prepaid & postpaid): 2.5% (Q1 2005) — “Prepaid & Postpaid Churn - Wireless 2.5%”
Churn (Caribbean postpaid wireless): 3.2% (Q3 2005) — “The monthly postpaid churn rate increased to 3.2% for three months ended August 31, 2005 from 2.4% for the same period last year”
Churn (U.S. postpaid wireless): 2.1% (Q3 2005) — “The monthly postpaid churn rate was 2.1% for the three months ended August 31, 2005 and 2004”
Churn (Caribbean wireless postpaid): 2.4% (fiscal 2005) — “Our monthly postpaid churn rate was 2.1% and 2.4% for our U.S. wireless and Caribbean wireless operations, respectively, for fiscal 2005.”
Churn (Caribbean wireless postpaid): 2.5% (Q3 2005) — “The monthly postpaid churn rate decreased to 2.5% for the three months ended February 28, 2005, from 2.8%”
Churn (U.S. wireless postpaid): 2.3% (Q3 2005) — “The monthly postpaid churn rate was 2.3% for the three and nine months ended February 28, 2005, as compared to 2.1% and 2.0%”
Churn (Caribbean wireless postpaid): 2.2% (Q3 2004) — “The monthly postpaid churn rate decreased to 2.2% for the three months ended November 30, 2004, from 2.4%”
Churn (U.S. wireless postpaid): 2.1% (Q3 2004) — “The monthly postpaid churn rate was 2.1% for the three and six months ended November 30, 2004”
Churn (Caribbean wireless): 2.4% (FY2004) — “Our monthly postpaid churn rate was 1.9% and 2.4% for our U.S. wireless and Caribbean wireless operations, respectively, for fiscal 2004.”
Churn (U.S. wireless): 1.9% (FY2004) — “Our monthly postpaid churn rate was 1.9% and 2.4% for our U.S. wireless and Caribbean wireless operations, respectively, for fiscal 2004.”
Churn (Caribbean wireless postpaid): 2.8% (Q3 2004, monthly) — “The monthly postpaid churn rate increased to 2.8% and decreased to 2.4% for three and nine months ended February 29, 2004”
Churn (U.S. wireless postpaid): 2.1% (Q3 2004, monthly) — “The monthly postpaid churn rate was 2.1% and 2.0% for the three and nine months ended February 29, 2004”
Churn (Caribbean wireless postpaid): 2.4% (3M ended Nov 30, 2003) — “The monthly postpaid churn rate decreased to 2.4% and 2.3% for three and six months ended November 30, 2003, respectively, from 2.8% and 3.0% for the same periods a year ago”
Churn (U.S. wireless postpaid): 2% (3M ended Nov 30, 2003) — “The monthly postpaid churn rate was 2.0% and 1.9% for the three and six months ended November 30, 2003”
Churn (postpaid, U.S. Wireless): 1.8% (3M ended Aug 31 2003, monthly) — “The monthly postpaid churn rate was 1.8% for the three months ended August 31, 2003, as compared to 2.0% for the same period last year.”
Churn (Puerto Rico wireless postpaid): 2.7% (fiscal 2003) — “postpaid churn of 2.7% and 2.6% for fiscal 2003 and 2002, respectively”
Churn (U.S. wireless postpaid): 2% (fiscal 2003) — “postpaid churn of 2.0% and 2.2% for fiscal 2003 and 2002, respectively”
Retention rate (U.S. wireless postpaid): 98% (fiscal 2003) — “Our monthly postpaid customer retention rate was 98% for our U.S. wireless operations for fiscal 2003”
Churn (prepaid and postpaid combined, Caribbean Wireless): 3.2% (3M ended Feb 28 2003, monthly) — “The monthly prepaid and postpaid churn rate decreased to 3.2% and 3.5% for the three and nine months ended February 28, 2003, respectively from 4.1% and 3.8%”
Churn (Caribbean Wireless): 3.4% (Q1 2003) — “The 27 monthly prepaid and postpaid churn rate decreased to 3.4% for the three months ended November 30, 2002 from 3.7% for the same period a year ago”
Churn (U.S. Wireless): 2.4% (three months ended August 31, 2002) — “The monthly prepaid and postpaid churn rate was 2.4% for the three months ended August 31, 2002, as compared to 2.7% for the same period last year.”
Churn (Caribbean Wireless): 4% (three months ended August 31, 2002) — “The monthly prepaid and postpaid churn rate increased to 4.0% for three months ended August 31, 2002 from 3.7% for the same period a year ago.”
Churn (Caribbean Wireless): 3.8% (FY2002) — “The monthly prepaid and postpaid churn rate was 3.8% for the year ended May 31, 2002 as compared to 3.7% for the same period a year ago.”
Churn (U.S. Wireless): 2.2% (three months ended February 28, 2002) — “The monthly prepaid and postpaid churn rate 25 was 2.2% and 2.4% for the three and nine months ended February 28, 2002, respectively, as compared to 2.7% and 2.4% for the same periods last year.”
Churn (Caribbean Wireless): 4.1% (three months ended February 28, 2002) — “The monthly prepaid and postpaid churn rate was 4.1% and 3.8% for three and nine months ended February 28, 2002, respectively as compared to 3.2% and 3.4% for the same periods a year ago.”
Churn (U.S. Wireless): 2.3% (three months ended November 30, 2001) — “The monthly prepaid and postpaid churn rate was 2.3% and 2.5% for the three and six months ended November 30, 2001, respectively, as compared to 2.8% for the same periods last year.”
Churn (Caribbean Wireless): 3.7% (three and six months ended November 30, 2001) — “The monthly prepaid and postpaid churn rate was 3.7% for three and six months ended November 30, 2001 as compared to 4.0% and 3.5% for the three and six months ended November 30, 2000, respectively.”
Churn (U.S. Wireless): 2.7% (Q3 2001) — “The monthly prepaid and postpaid churn rate was 2.7% for the three months ended August 31, 2001 and 2000”
Churn (Caribbean Wireless): 3.7% (Q3 2001) — “The monthly prepaid and postpaid churn rate increased to 3.7% for the three months ended August 31, 2001 from 2.9% for the same period a year ago”
Churn (Caribbean Wireless): 2.8% (Q1 2001) — “The monthly churn rate decreased to 2.8% and 2.4% for the three and nine months ended February 28, 2001, respectively, as compared to 4.2 % and 3.8%”
Churn (U.S. Wireless): 2.3% (Q1 2001) — “The monthly churn rate increased to 2.3% and 2.2% for the three and nine months ended February 28, 2001, respectively, as compared to 1.8% and 1.9%”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.