Partner Communications Co Ltd
In their words
“The cellular churn rate in the first quarter of 2022 totaled 7.0%”
“The churn rate in the third quarter of 2021, which totaled 6.4% compared to 7.3% in the corresponding quarter last year”
“The churn rate in the quarter amounted to 7.2%, compared to 7.5% in the corresponding quarter last year.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (116)
Churn (Cellular (excluding Ministry of Education)): 6.8% (Q3 2022) — “Quarterly Cellular Churn Rate (%) excluding packages for the Ministry of Education 6.8%”
Churn (Cellular): 6.7% (Q2 2022) — “The quarterly churn rate for cellular subscribers in Q2 2022 was 6.7%, compared with 7.2% in Q2 2021”
Churn (Cellular): 7% (Q1 2022) — “The cellular churn rate in the first quarter of 2022 totaled 7.0%”
Churn (cellular): 28% (FY2021) — “The annual churn rate for cellular subscribers decreased in 2021 to 28% compared with 30% in 2020.”
Churn (Cellular): 6.4% (Q3 2021) — “The churn rate in the third quarter of 2021, which totaled 6.4% compared to 7.3% in the corresponding quarter last year”
Churn (Cellular): 7.2% (Q2 2021) — “The churn rate in the quarter amounted to 7.2%, compared to 7.5% in the corresponding quarter last year.”
Churn (Cellular): 6.8% (Q1 2021) — “The churn rate in the quarter amounted to 6.8%, compared to 7.5% in the corresponding quarter last year.”
Churn (cellular subscribers): 30% (2020) — “annual churn rate for cellular subscribers decreased marginally in 2020 to 30% compared with 31% in 2019”
Churn (cellular subscribers): 40% (2020) — “Churn rate for cellular subscribers 40 %”
Churn (Cellular): 7.3% (Q3 2020) — “The quarterly churn rate for cellular subscribers in Q3 2020 was 7.3%, compared with 7.7% in Q3 2019 and 7.5% in Q2 2020”
Churn (Cellular): 7.5% (Q1 2020) — “The quarterly churn rate for cellular subscribers in Q1 2020 was 7.5%, compared with 8.5% in Q1 2019 and 7.2% in Q4 2019”
Churn (Cellular): 31% (FY 2019 (annual)) — “annual churn rate for cellular subscribers in 2019 was 31%, a decrease of 4 percentage points compared with 35% in 2018”
Churn (Cellular): 7.2% (Q4 2019 (quarterly)) — “Quarterly Cellular Churn Rate (%) 7.7% 7.2% Decrease in Post-Paid and Pre-Paid churn rates”
Churn (Cellular): 46% (2019) — “Churn rate for cellular subscribers 46%”
Churn (Cellular): 7.7% (Q3 2019) — “Quarterly Cellular Churn Rate (%) 7.7% compared with 8.0% in Q3 2018, continuing the declining trend”
Churn (Cellular): 7.9% (Q2 2019) — “Quarterly Cellular Churn Rate (%) 10.1 % 7.9 % -2.2, lowest level since 2011”
Churn (Cellular): 8.5% (Q4 2018) — “Quarterly Cellular Churn Rate (%) 8.5% compared with 9.9% in Q4 2017”
Churn (Cellular): 35% (FY2018) — “Annual Cellular Churn Rate (%) 35% a decrease of 3 percentage points compared with 38% in 2017”
Churn (Cellular subscribers): 47% (2018) — “Churn rate for cellular subscribers (8) 47 % 46 % 40 % 38 % 35 %”
Churn: 8.8% (Q1 2018) — “although Partner's churn rate decreased to 8.8% in the first quarter of 2018 from 9.8% in the first quarter of 2017”
Churn (Cellular): 8% (Q3 2018) — “Quarterly Cellular Churn Rate (%) 8.0 % 9.3 % -1.3”
Churn (Cellular): 10% (Q2 2018) — “Quarterly Cellular Churn Rate (%) 10.0 %”
Churn (cellular): 8.8% (Q1 2018) — “Partner's churn rate decreased to 8.8% in the first quarter of 2018 from 9.8% in the first quarter of 2017”
Churn (Cellular): 8.8% (Q1 2018) — “Quarterly Cellular Churn Rate (%) 8.8% 9.9% Decrease in both Post-Paid and Pre-Paid churn rates”
Churn (Cellular): 9.9% (Q4 2017) — “The quarterly churn rate for cellular subscribers in Q4 2017 was 9.9%, compared with 9.4% in Q4 2016”
Churn (Cellular): 38% (FY2017) — “The annual churn rate for cellular subscribers in 2017 was 38%, a decrease of 2 percentage points compared with 40% in 2016”
Churn (Cellular): 39% (FY2017) — “Churn rate for cellular subscribers 39%”
Churn (Cellular): 9.3% (Q3 2017) — “Quarterly Cellular Churn Rate (%) 9.3% 9.0% -0.4”
Churn (Cellular): 9% (Q2 2017) — “Quarterly Cellular Churn Rate (%) 9.0 % 9.8 % Decline in churn rate of both Post-Paid subscribers and Pre-Paid subscribers”
Churn (cellular): 40% (2016) — “our churn rate in the cellular field reached 40% in 2016”
Churn (Cellular): 9.8% (Q1 2017) — “Quarterly Cellular Churn Rate (%) 9.8 % 11.2 % -1.4”
Churn (Cellular): 40% (FY2016) — “Annual Cellular Churn Rate (%) 38 % 39 % 47 % 46 % 40 %”
Churn (Cellular): 9.4% (Q4 2016) — “Quarterly Cellular Churn Rate (%) 9.4 % 11.1 % -1.7”
Churn (Partner Communications cellular subscribers): 38% (FY2016) — “Churn rate for cellular subscribers 38% 39% 47% 46% 40%”
Churn (cellular): 9.7% (Q3 2016) — “the downward trend in the churn rate of all cellular subscribers continued to a rate of 9.7%”
Churn (cellular): 9.8% (Q2 2016) — “The churn rate for cellular subscribers stood at 9.8 % in the second quarter of 2016 compared to 11.2% in the previous quarter”
Churn (Partner cellular): 11.2% (Q1 2016) — “The churn rate for cellular subscribers stood at 11.2% in the first quarter of 2016”
Churn (Partner cellular annual): 46% (FY2015) — “The annual churn rate for cellular subscribers in 2015 was 46%, a slight decrease compared with 47% in 2014”
Churn (Partner cellular): 11.1% (Q4 2015) — “The churn rate for cellular subscribers stood at 11.1% in the fourth quarter of 2015”
Churn (cellular subscribers): 29% (2015) — “Churn rate for cellular subscribers (8) 29 %”
Churn (cellular): 10.8% (Q3 2015) — “The churn rate for cellular subscribers stood at 10.8% in the third quarter of 2015 compared to 10.9% in the previous quarter and 12.0% for the third quarter of 2014”
Churn (Cellular): 10.9% (Q2 2015) — “The churn rate stood at 10.9% in the second quarter of 2015 compared to 12.7% in the previous quarter”
Churn (Cellular): 12.7% (Q1 2015) — “The churn rate for cellular subscribers during the first quarter of 2015 increased to 12.7% compared to 11.5% in the previous quarter”
Churn (Partner cellular): 21% (FY 2014) — “Annual Cellular Churn Rate (%) 21% in 2014, compared to 29% in 2013”
Churn (Partner cellular): 11.5% (Q4 2014) — “The churn rate for the cellular subscribers in the fourth quarter of 2014 totaled 11.5%, compared to 12.0% in the previous quarter”
Churn (cellular): 12% (Q3 2014) — “cellular subscriber churn rate increased to 12.0% compared to 11.4% in the previous quarter”
Churn (Mobile services): 39% (FY2013) — “The annual churn rate reached a peak level of 39% in 2013, compared to 38% in 2012.”
Churn (Mobile services): 11% (Q2 2014) — “This was also expressed in an increase in the churn rate to 11% in the second quarter of 2014 (compared to 9% in the second quarter of 2013).”
Churn: 11.4% (Q2 2014) — “The cellular subscriber churn rate during the second quarter of 2014 declined to 11.4% compared to 11.6% in the previous quarter”
Churn: 11.6% (Q1 2014) — “The cellular subscriber churn rate during the first quarter of 2014 increased to 11.6% from 10.7% in the previous quarter”
Churn (Cellular): 39% (FY2013) — “Annual Cellular Churn Rate (%) 18 % 21 % 29 % 38 % 39 %”
Churn (Cellular): 10.7% (Q4 2013) — “The quarterly churn rate for cellular subscribers in Q4 2013 was 10.7%, compared with 10.9% in Q4 2012.”
Churn (cellular subscribers): 18% (FY2013, annual) — “Churn rate for cellular subscribers (8) 18 % 21 % 29 % 38 % 39 %”
Churn (Cellular): 8.8% (Q3 2013) — “Quarterly Cellular Churn Rate (%) 8.8 % compared with 10.4 % in Q3 2012”
Churn (Cellular): 9.4% (Q2 2013) — “The churn rate in the second quarter of 2013 decreased to 9.4% compared with 10.4% in the first quarter of 2013”
Churn (Cellular): 10.4% (Q1 2013) — “The quarterly churn rate for cellular subscribers in Q1 2013 was 10.4%, compared with 8.0% in Q1 2012 and 10.9% in Q4 2012”
Churn (cellular): 18% (FY2012 (period end)) — “Churn rate for cellular subscribers (8) 18 % 18 % 21 % 29 % 38 %”
Churn (cellular): 10.9% (Q4 2012) — “The quarterly churn rate for Q4 2012 was 10.9% compared with 8.2% in Q4 2011”
Churn (cellular): 38% (FY2012) — “The annual churn rate for cellular subscribers in 2012 was 38%, an increase of 9 percentage points compared with 29% in 2011”
Churn (Cellular): 10.4% (Q3 2012) — “Quarterly Cellular Churn Rate (%) 10.4 7.2 3.2”
Churn (Cellular): 8.9% (Q2 2012) — “Quarterly Cellular Churn Rate (%) 8.9 6.5 +2.4%”
Churn (Cellular): 8% (Q1 2012) — “Quarterly Cellular Churn Rate (%) 8.0 compared with 7.3 in Q1 2011 and 8.2 in Q4 2011”
Churn (Partner cellular): 8.2% (Q4 2011) — “Churn Rate (%) 5.2 % 5.1 % 5.0 % 6.0 % 7.3 % 6.5 % 7.2 % 8.2 % 21 % 29 %”
Churn (Partner cellular): 29% (FY2011) — “Annual Cellular Churn Rate (%) 15 % 18 % 18 % 18 % 21 % 29 %”
Churn (Cellular): 15% (FY2011) — “Churn rate for cellular subscribers 15 % 18 % 18 % 21 % 29 %”
Churn (cellular): 8.2% (Q4 2011) — “Cellular Churn Rate (%) 8.2 % 6.0 % 29 % 21 %”
Churn (Cellular): 7.2% (Q3 2011) — “Quarterly Cellular Churn Rate (%) 7.2 5.0 +2.2”
Churn (Partner mobile subscribers): 21.2% (Q2 2011) — “Churn rate in last 12 months 21.2 %”
Churn (Cellular): 6.5% (Q2 2011) — “The quarterly churn rate for Q2 2011 was 6.5% compared with 5.1% in Q2 2010”
Churn (cellular): 7.3% (Q1 2011) — “Quarterly Cellular Churn Rate (%) 7.3 5.2 +2.1 ... The quarterly churn rate for Q1 2011 was 7.3% compared with 5.2% in Q1 2010”
Churn (Partner cellular subscribers): 21.4% (FY2010) — “Churn rate for cellular subscribers (8) 15.6 % 15.0 % 17.8 % 17.7 % 21.4 %”
Churn (Cellular subscribers): 21.4% (2010) — “The annual churn rate for cellular subscribers in 2010 was 21.4%, up from 17.7% in 2009”
Churn: 5% (Q3 2010) — “Quarterly Churn Rate (%) 5.0... Q3 2010... compared with 4.2% in Q3 2009”
Churn: 5.1% (Q2 2010) — “The quarterly churn rate for Q2 2010 was 5.1% compared with 3.9% in Q2 2009”
Churn (Annual cellular): 17.7% (2009) — “our annual churn rate has slightly decreased from 17.8% in 2008 to 17.7% in 2009 and from 4.8% (on a quarterly basis) in the first quarter of 2009 to 5.2%”
Churn: 5.2% (Q1 2010) — “Quarterly Churn Rate (%) 5.2... Q1 2010... compared with 4.8% in Q1 2009”
Churn: 17.7% (FY 2009) — “Annual Churn Rate (%) 13.6% 15.6% 15.0% 17.8% 17.8% 17.7%... The annual churn rate for cellular subscribers in 2009 decreased slightly to 17.7%, from 17.8% in 2008”
Churn: 4.2% (Q3 2009) — “Quarterly Churn Rate (%) 4.2 [Q3 2009] compared with 3.9 in Q3 2008”
Churn: 3.9% (Q2 2009) — “The quarterly churn rate decreased in Q2 2009 to 3.9% from 4.4% in Q2 2008”
Churn: 4.8% (Q1 2009) — “Quarterly Churn Rate (%) 5.1 4.8 (0.3 )”
Churn: 4.3% (Q4 2008) — “Quarterly churn in Q4 2008 was marginally higher at 4.3% compared with 4.0% in Q4 2007.”
Churn: 17.8% (FY2008) — “The annual churn rate in 2008 was 17.8%, up from 15.0% in 2007”
Churn: 3.9% (Q3 2008) — “The quarterly churn rate increased from 3.3% in Q3 2007 to 3.9% in Q3 2008. The increase primarily reflects the tail effect of number portability.”
Churn: 4% (Q2 2008) — “The quarterly churn rate in Q2 2008 was 4.0%, an increase from 3.5% in Q2 2007 but a decrease from 5.1% in Q1 2008.”
Churn: 13.6% (earliest period shown) — “Churn rate (8) 13.6 % 12.0 % 13.6 % 15.6 % 15.0 %”
Churn: 5.1% (Q1 2008) — “The quarterly churn rate increased from 4.4% in Q1 2007 to 5.1% in Q1 2008. The increase is generally explained by the effect of the introduction of number portability in December 2007.”
Churn: 15% (FY2007) — “The annual churn rate in 2007 was 15.0%, a decrease from 15.6% in 2006, despite an increase in churn in the prepaid sector.”
Churn: 3.3% (Q3 2007) — “The quarterly churn rate decreased from 3.7% in Q3 2006 to 3.3% in Q3 2007.”
Churn: 3.5% (Q2 2007) — “The quarterly churn rate decreased from 3.8% in Q2 2006 to 3.5% in Q2 2007.”
Churn: 4% (FY2006) — “Churn rate(8) 10.9 % 13.6 % 12 % 13.6 % 15.6 % 4.2 % 3.8 % 3.7 % 4.0 %”
Churn: 4.4% (Q1 2007) — “The quarterly churn rate in Q1 2007 increased from 4.2% in Q1 2006 and 4.0% in Q4 2006 to 4.4%”
Churn: 15.6% (FY2006) — “The 2006 annual churn rate was 15.6%, up from 13.6% in 2005”
Churn: 3.7% (Q3 2006) — “The quarterly churn rate was 3.7%, up from 3.2% in Q3 2005 but down from 3.8% in Q2 2006”
Churn: 13.6% (2005) — “The annual churn rate in 2005 increased to 13.6% from 12.0% in 2004.”
Churn: 3.8% (Q2 2006) — “The quarterly churn rate increased from 3.6% in Q2 2005 to 3.8% in Q2 2006”
Churn: 3.1% (Q1 2006) — “Churn rate 5.8 % 10.9 % 13.6 % 12 % 13.6 % 3.9 % 3.6 % 3.2 % 3.1 % [as of end 2005/Q1 2006]”
Churn (Cellular): 4.2% (Q1 2006) — “Quarterly Churn Rate (%) 4.2% [vs] 3.9% in Q1 2005”
Churn (Cellular): 13.6% (FY2005) — “Annual Churn Rate (%) 13.6% [vs] 12.0% in 2004”
Churn: 3.2% (Q3 2005) — “The quarterly churn rate increased to 3.2% from 2.6% in Q3 2004 and decreased from 3.6% in Q2 2005.”
Churn: 3.6% (Q2 2005) — “The quarterly churn rate was 3.6% for Q2 2005 compared with 3.3% in Q2 2004”
Churn: 3.9% (Q1 2005) — “The quarterly churn rate which rose to 3.9% for Q1 2005 compared with 3.3% in Q1 2004.”
Churn: 12% (FY2004) — “The annual churn rate for 2004 decreased to 12.0%, compared to 13.6% in 2003.”
Churn: 2.6% (Q3 2004) — “The quarterly churn rate for Q3 2004 decreased to 2.6%, compared to 3.0% in Q3 2003 and 3.3% in Q2 2004.”
Churn: 3.3% (Q1 2004) — “Churn rate in the quarter was 3.3% versus 4.0% in Q1 2003.”
Churn: 3.2% (FY2003) — “Churn rate(8) 6.8 % 5.5 % 5.8 % 10.9 % 13.6 % 4.0 % 3.5 % 3.0 % 3.2 %”
Churn: 13.6% (FY2003) — “The annual churn rate for 2003 was 13.6%, compared to 10.9% in 2002.”
Churn: 3% (Q3 2003) — “Churn rate in the quarter was 3% versus 4.7% in Q3 2002.”
Churn (Mobile network): 10.9% (FY 2002) — “Our annual churn rate was 10.9% for 2002, compared to 5.8% for 2001. Churn refers to subscriber disconnections from network services”
Churn: 3.5% (Q2 2003) — “Churn rate in the quarter was 3.5% versus 1.6% in Q2 2002.”
Churn: 4% (Q1 2003) — “Churn rate in the quarter was 4.0% versus 1.3% in Q1 2002.”
Churn: 4.7% (Q3 2002) — “Churn rate 4.7% in Q3 2002”
Churn: 1.6% (Q2 2002) — “Churn rate 1.6% in Q2 2002”
Churn: 1.3% (Q1 2002) — “Churn rate 1.3% in Q1 2002”
Churn: 2.9% (Q4 2002 (quarterly)) — “The quarterly churn rate in Q4 of 2002 was 2.9%”
Churn: 10.9% (FY 2002 (annual)) — “Annual churn rate in 2002 was 10.9%, compared to 5.8% in 2001”
Churn (overall): 4.7% (Q3 2002) — “application of the refined criteria for churn raised the Q3 2002 churn rate to 4.7%, instead of 2.3% if the refinement had not been made”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.