NII Holdings
In their words
“Many of our key performance indicators continued to improve, including our net promoter score, which, according to our own research, increased to 33 points as of April, tied for the highest level among mobile operators in Brazil.”
“3G/4G churn for the fourth quarter was 3.47%, a 57-basis point decrease compared to the third quarter of 2017”
“Nextel Brazil's average monthly churn rate for the third quarter of 2017 was 4.47%, a 48 basis point increase compared to the same quarter last year”
NPS disclosures (4)
25 Table of Contents EXECUTIVE COMPENSATION In 2018, Nextel Brazil's performance was measured through revenue; adjusted operating income before depreciation and amortization, or adjusted OIBDA, which eliminates the impact of impairments and…
…performance was measured through revenue; adjusted operating income before depreciation and amortization, or adjusted OIBDA, which eliminates the impact of impairments and restructuring charges from OIBDA; cash flow and Net Promoter Score, or NPS.
NII Holdings reported that net promoter score increased according to internal research.
“Many of our key performance indicators continued to improve, including our net promoter score, which, according to our own research, increased to 33 points as of April, tied for the highest level among mobile operators in Brazil.
Retention disclosures (51)
Churn (iDEN): 6.36% (Q4 2017) — “iDEN subscriber churn 6.36%”
Churn (WCDMA (3G/4G)): 3.47% (Q4 2017) — “3G/4G churn for the fourth quarter was 3.47%, a 57-basis point decrease compared to the third quarter of 2017”
Churn (Nextel Brazil): 4.47% (Q3 2017) — “Nextel Brazil's average monthly churn rate for the third quarter of 2017 was 4.47%, a 48 basis point increase compared to the same quarter last year”
Churn (Nextel Brazil): 3.95% (Q2 2017) — “Nextel Brazil's average monthly churn rate for the second quarter of 2017 was 3.95%, a 4 basis point decrease compared to the same quarter last year”
Churn (Nextel Brazil): 3.71% (Q1 2017 monthly) — “Nextel Brazil's average monthly churn rate for the first quarter of 2017 was 3.71%, a 63 basis point decrease”
Churn (Nextel Brazil): 4% (FY2016) — “Churn (%) 4.00 % 3.44 % [FY2016 vs FY2015]”
Churn (Nextel Brazil): 3.65% (Q4 2016) — “Nextel Brazil's average monthly churn rate for the fourth quarter was 3.65%, a 9 basis point decrease compared to the same quarter last year.”
Churn (subscribers): 2.25% (as of July 1, 2015) — “a churn rate ranging from 1.9% to 2.6%”
Churn (Nextel Brazil): 3.99% (Q2 2016) — “Nextel Brazil's average monthly churn rate for the quarter increased to 3.99 percent in the second quarter of 2016 from 3.34 percent in the same quarter last year”
Churn (Nextel Brazil): 4.34% (Q1 2016) — “Nextel Brazil's average monthly churn rate for the quarter increased to 4.34 percent in the first quarter of 2016 from 3.15 percent in the same quarter last year”
Churn (Nextel Brazil): 3.55% (Q4 2015) — “Nextel Brazil's average monthly churn rate for the quarter increased to 3.55 percent from 2.71 percent in the fourth quarter last year”
Churn: 2.3% (2015 (July 1 onwards)) — “a churn rate ranging from 1.9% to 2.6%”
Churn (WCDMA): 3.16% (Q3 2015) — “WCDMA customer churn 3.16 % 2.16 %”
Churn (iDEN): 3.83% (Q3 2015) — “iDEN customer churn 3.83 % 2.32 %”
Churn (consolidated): 3.47% (Q3 2015) — “consolidated average monthly churn rate for the quarter increased to 3.47 percent from 2.28 percent”
Churn (WCDMA): 3.09% (Q2 2015) — “WCDMA customer churn 3.09 % 1.86 %”
Churn (iDEN): 4% (Q2 2015) — “iDEN customer churn 4.00 % 3.54 %”
Churn (consolidated): 3.69% (Q2 2015) — “consolidated average monthly churn rate for the quarter increased to 3.69 percent from 3.30 percent”
Churn (Consolidated): 3.4% (Q4 2014) — “Consolidated average monthly churn of 3.4 percent for the fourth quarter, consistent with the monthly churn rate in the third quarter of 2014 and a 47 basis point decrease from the churn rate reported in the fourth quarter of 2013.”
Churn (WCDMA): 2.48% (FY2013) — “WCDMA customer churn 2.48 % 4.26 % [FY2013 vs FY2012]”
Churn (iDEN): 3.2% (FY2013) — “iDEN customer churn 3.20 % 2.50 % [FY2013 vs FY2012]”
Churn (Consolidated): 3.1% (FY2013) — “consolidated average monthly churn of 3.1 percent for the full year 2013, a 61 basis point increase compared with the monthly churn rate for the full year 2012”
Churn (Consolidated): 2.64% (FY 2012) — “consolidated average monthly churn of 2.64 percent for the full year 2012, a 90 basis point increase compared with 1.74% for full year 2011”
Churn (Nextel Argentina): 2.21% (FY2011) — “Churn (%) 2.21 % 2.01 %”
Churn (Nextel Peru): 1.54% (FY2011) — “Churn (%) 1.54 % 1.61 %”
Churn (Nextel Mexico): 1.79% (FY2011) — “Churn (%) 1.79 % 1.84 %”
Churn (Nextel Brazil): 1.58% (FY2011) — “Churn (%) 1.58 % 1.35 %”
Churn (NII Holdings consolidated): 1.74% (FY2011) — “consolidated churn of 1.74 percent for the full year 2011, an 8 basis point increase when compared with the churn rate for full year 2010”
Churn (Nextel Brazil): 1.35% (FY2010) — “Churn (%) 1.35 % 1.33 % 1.37 % 1.22 %”
Churn (Consolidated): 1.66% (FY2010) — “consolidated churn of 1.66% for the full year 2010, a 35 basis point decrease from the 2.01% churn rate for the full year 2009”
Churn (Nextel Peru): 2.26% (FY2009) — “Churn (%) 2.26 % 1.82 %”
Churn (Nextel Argentina): 2.18% (FY2009) — “Churn (%) 2.18 % 1.69 %”
Churn (Nextel Brazil): 1.33% (FY2009) — “Churn (%) 1.33 % 1.34 %”
Churn (Nextel Mexico): 2.38% (FY2009) — “Churn (%) 2.38 % 2.30 %”
Churn (Consolidated): 1.85% (Q4 2009) — “reported churn of 1.85% in the fourth quarter of 2009, which was flat relative to the churn rate reported in the fourth quarter of 2008”
Churn (Consolidated): 2.01% (FY2009) — “The Company also reported churn of 2.0% for the full year 2009, an increase from the 1.9% churn rate for the full year 2008”
Churn (Nextel Peru): 1.77% (Q1 2008) — “Churn (%) 1.77 % 1.95 %”
Churn (Nextel Argentina): 1.49% (Q1 2008) — “Churn (%) 1.49 % 1.36 %”
Churn (Nextel Brazil): 1.32% (Q1 2008) — “Churn (%) 1.32 % 1.33 %”
Churn (Nextel Mexico): 2.29% (Q1 2008) — “Churn (%) 2.29 % 1.74 %”
Churn (Consolidated): 1.84% (Q1 2008) — “The Company also reported monthly churn of 1.8% for the first quarter, up from a monthly churn rate of 1.6% in the first quarter 2007.”
Churn: 1.7% (Q4 2007) — “This subscriber growth, which was achieved despite a slightly higher consolidated monthly churn rate that is expected to be about 1.7% for the fourth quarter of 2007”
Churn (Nextel Peru): 1.8% (FY2006) — “Churn (%) 1.8 %”
Churn (Nextel Argentina): 1.3% (FY2006) — “Churn (%) 1.3 %”
Churn (Nextel Brazil): 1.4% (FY2006) — “Churn (%) 1.4 %”
Churn (Nextel Mexico): 1.7% (FY2006) — “Churn (%) 1.7 %”
Churn (consolidated NII Holdings): 1.5% (FY2006) — “The Company also reported churn of 1.5% for the full year 2006 and 1.5% for the fourth quarter – a 20 basis point improvement year over year”
Churn (Nextel Argentina): 1.1% (Q3 2003) — “Churn (%) 1.1 %”
Churn (Nextel Brazil): 3.6% (Q3 2003) — “Churn (%) 3.6 %”
Churn (Nextel Mexico): 2.1% (Q3 2003) — “Churn (%) 2.1 %”
Churn (NII Holdings consolidated): 2.4% (Q3 2003) — “The Company also announced its seventh consecutive quarter of churn reduction, reporting average consolidated churn of 2.4% in the third quarter down from 2.5% in the second quarter of 2003”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.