KT Corporation
In their words
“In 2003, KT Freetel had an average monthly churn rate of 2.0%”
“In 2002, KT Freetel had an average monthly churn rate of 2.68%.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (67)
Churn (Wireless (MNO)): 0.9% (2Q26) — “Churn rate2) 1.0% 1.2% 1.0% 1.7% 0.9% -0.8%p”
Churn (Wireless (MNO)): 1.7% (1Q26) — “Churn rate2) 1.0% 1.0% 1.2% 1.0% 1.7% 0.7%p”
Churn (Wireless (MNO)): 1% (4Q25) — “Churn rate2) 1.1% 1.0% 1.0% 1.2% 1.0% -0.2%p”
Churn (wireless): 1% (2Q 2025) — “Churn rate 1.0%”
Churn (Wireless (MNO subscribers)): 1% (Q1 2025) — “Churn rate 1.1% 1.0% 1.0% 1.1% 1.0% 0.1%p -0.1%p”
Churn (wireless): 1.1% (4Q 2024) — “Churn rate 1.1%”
Churn (Wireless (MNO)): 1% (Q2 2024) — “Churn rate 1.0% 1.1% 1.1% 1.1% 1.0% -0.1%p 0.0%p”
Churn (Wireless (MNO)): 1.1% (Q4 2023) — “Churn rate 1.3% 1.0% 1.0% 1.1% 1.1% 0.0%p -0.2%p”
Churn (Wireless): 1.2% (Q3 2023) — “Churn rate 0.8% 1.1% 1.0% 0.9% 1.2% +0.3%p +0.4%p”
Churn (Wireless): 0.9% (Q2 2023) — “Churn rate 0.9% 0.8% 1.1% 1.0% 0.9% -0.1%p 0.0%p”
Churn (Wireless): 1% (Q1 2023) — “Churn rate 1.1% 0.9% 0.8% 1.1% 1.0% -0.1%p -0.1%p”
Churn (Wireless): 0.8% (Q4 2022) — “Churn rate 1.5% 1.1% 0.9% 0.8% ... 1.1% 0.3%p -0.4%p”
Churn (Wireless): 0.8% (Q3 2022) — “Churn rate 1.3% 1.5% 1.1% 0.9% 0.8% -0.1%p -0.5%p”
Churn (Wireless): 0.9% (Q2 2022) — “Churn rate 0.9% -0.4%p [YoY]”
Churn (Wireless): 1.2% (Q1 2022) — “Churn rate 1.2% -0.4%p [YoY]”
Churn (Wireless): 1.5% (Q4 2021) — “Churn rate 1.5% 1.6% 1.3% 1.3% 1.5% 0.2%p 0.0%p”
Churn: 1.3% (2Q 2021) — “Churn rate 1.3% 1.2% 1.5% 1.6% 1.3% -0.3%p”
Churn (Wireless): 1.6% (Q1 2021) — “Churn rate 1.3% 1.3% 1.2% 1.5% 1.6% 0.1%p 0.3%p”
Churn: 1.5% (4Q 2020) — “Churn rate 1.5% 0.3%p YoY 0.1%p”
Churn (Wireless): 1.2% (Q3 2020) — “Churn rate 1.5% 1.4% 1.3% 1.4% 1.3% 1.3% 1.2% -0.1%p -0.1%p”
Churn (Wireless): 1.3% (1Q 2020) — “Churn rate 1.5% 1.4% 1.3% 1.4% 1.3% -0.1%p -0.2%p”
Churn (Total): 1.4% (4Q 2019) — “Churn rate 1.4% 1.4% 1.5% 1.6% 1.5% 1.4% 1.3% 1.4% 0.1%p -0.2%p”
Churn (Wireless): 1.3% (Q3 2019) — “Churn rate 1.4% 1.4% 1.5% 1.6% 1.5% 1.4% 1.3% -0.1%p”
Churn (wireless): 1.4% (2Q 2019) — “Churn rate 1.4% 1.4% 1.5% 1.6% 1.5% 1.4% -0.1%p”
Churn (wireless): 1.5% (1Q 2019) — “Churn rate 1.4% 1.4% 1.5% 1.6% 1.5% -0.1%p 0.1%p”
Churn (Wireless): 1.6% (Q4 2018) — “Churn rate 1.6% 1.6% 1.7% 1.7% 1.4% 1.4% 1.5% 1.6%”
Churn (Wireless): 1.5% (Q3 2018) — “Churn rate 1.5% (3Q 18), -0.2%p YoY”
Churn (Wireless): 1.4% (Q1 2018) — “Churn rate 1.4% (1Q 18), -0.2%p YoY”
Churn (Wireless): 1.7% (Q4 2017) — “Churn rate 1.7% (4Q 17), -0.1%p YoY”
Churn (Wireless): 1.7% (Q3 2017) — “Churn rate 1.7% in 3Q 17”
Churn (Wireless (LTE+WCDMA), KT Separate): 1.6% (2Q17) — “Churn rate 1.6% 1.6% 0.0%p -0.1%p”
Churn (Wireless): 1.6% (Q1 2017) — “Churn rate 1.6% in 1Q 17, -0.2%p YoY”
Churn (Wireless): 1.8% (Q4 2016) — “Churn rate 1.8% in 4Q 16”
Churn (Wireless): 1.7% (Q3 2016) — “Churn rate 2.3% 1.8% 1.8% 1.8% 1.8% 1.7% 1.7% 0.0%p -0.1%p”
Churn (Wireless): 1.4% (Q2 2016) — “Churn rate 2.3% 1.8% 1.8% 1.8% 1.6% 1.4% -0.2%p -0.4%p”
Churn (Wireless): 1.6% (Q1 2016) — “Churn rate 2.3% 1.8% 1.8% 1.8% 1.6% -0.2%p -0.7%p”
Churn (Wireless): 1.8% (Q4 2015) — “Churn rate 2.9% 2.3% 2.7% 2.1% 2.3% 1.8% 1.8% 1.8% 0.0%p -0.3%p”
Churn (Wireless (LTE+WCDMA)): 1.8% (Q3 2015) — “Churn rate 1.8%, 0.0%p QoQ change”
Churn (Mobile (WCDMA + LTE)): 1.8% (2Q 2015) — “Churn rate (%) 1.8%, -0.5%p QoQ”
Churn (Mobile (WCDMA + LTE)): 2.3% (Q1 2015) — “Churn rate (%) 2.3%”
Churn (Mobile): 2.7% (Q4 2014) — “Churn rate (%) 2.7%”
Churn (mobile (3G + LTE)): 2.3% (Q2 2014) — “Churn rate (%) 2.3% in Q2 2014, -0.6%p year-over-year”
Churn (mobile (3G + LTE)): 2.7% (Q1 2014) — “Churn rate (%) 2.7% 2.7% 2.4% 2.6% 2.9% for Q1 2014”
Churn (Mobile): 2.7% (Q4 2013) — “Churn rate (%) 2.7% 2.8% 3.1% 2.5% 2.7% 2.5% 2.4% 2.6% 0.2%p”
Churn (mobile subscribers): 2.4% (Q3 2013) — “Churn rate (%) 2.7% 2.8% 3.1% 2.5% 2.7% 2.5% 2.4% -0.1%p”
Churn (mobile subscribers): 2.5% (Q1 2013) — “Churn rate (%) 2.8% 3.4% 2.9% 3.1% 2.7% 2.8% 3.1% 2.5%—0.6%p”
Churn (mobile subscribers): 3.1% (Q3 2012) — “Churn rate (%) 2.8% 3.4% 2.9% 3.1% 2.7% 2.8% 3.1% 0.3%p”
Churn (mobile subscribers): 2.8% (Q2 2012) — “Churn rate (%) 2.8% 3.4% 2.9% 3.1% 2.7% 2.8% 0.1%p”
Churn (Mobile): 2.7% (1Q12) — “Churn rate (%) 2.8% 3.4% 2.9% 3.1% 2.7% -0.4%p -0.1%p”
Churn (Mobile): 3.1% (4Q11) — “Churn rate (%) 2.9% 3.0% 3.5% 2.9% 2.8% 3.4% 2.9% 3.1%”
Churn (Broadband): 1% (Q3 2011) — “Churn rate (RHS) 1.4%1.3%1.1%1.2%1.1%1.1%1.0%”
Churn (Mobile (KT only)): 2.9% (Q3 2011) — “Churn Rate (RHS) 2.9%3.0%3.5%2.9% 2.8%3.4%2.9%”
Churn (Mobile (KT only)): 3.4% (Q2 2011) — “Churn rate (%) 2.9% 3.0% 3.5% 2.9% 2.8% 3.4%”
Churn (Broadband): 1.1% (Q1 2011) — “1Q11: 1.1% churn rate & 129K net addition”
Churn (Mobile): 2.8% (Q1 2011) — “Churn rate (%) 2.8% -0.1%p”
Churn (Wireless): 2.9% (Q4 2010) — “Churn rate (%) 2.9 % 2.7 % 0.2 %p”
Churn (wireless): 3.5% (Q3 2010) — “Churn rate (%) 3.5 % 3.0 % 0.5 %p”
Churn (Wireless): 3% (Q2 2010) — “Churn rate (%) 3.0 % 4.1 % -1.1 %p 3.0 % 2.9 % 0.1 %p”
Churn (Wireless): 2.9% (Q1 2010) — “Churn rate (%) 2.9% 2.8% 1.7% 2.9% 2.7% 6.5%”
Churn: 2.7% (4Q '09) — “Churn rate 4.4 % 4.4 % 3.2 % 2.6 % 2.8 % 4.1 % 3.0 % 2.7 % -0.3 %p”
Churn (wireless): 3% (Q3 2009) — “Churn rate 4.4 % 4.4 % 3.2 % 2.6 % 2.8 % 4.1 % 3.0 % -1.1 %p -0.2 %p”
Churn: 4% (1H 2009) — “Churn rate 4.4 % 4.4 % 3.2 % 2.6 % 2.8 % 4.0 % 1.2 %p -0.3 %p”
Churn: 4.5% (Mar-09) — “Churn Rate 5.3 % 6.0 % 4.4 % 5.2 % 5.6 % 5.4 % 3.9 % 4.0 % 4.1 % 3.4 % 3.9 % 3.9 % 4.0 % 4.5 %”
Churn: 3.9% (Dec-08) — “Churn Rate 4.0 % 4.4 % 4.0 % 5.3 % 6.0 % 4.4 % 5.2 % 5.6 % 5.4 % 3.9 % 4.0 % 4.1 % 3.4 % 3.9 %”
Churn: 4% (September 2008) — “Churn Rate 3.1 % 4.1 % 4.0 % 4.4 % 4.0 % 5.3 % 6.0 % 4.4 % 5.2 % 5.6 % 5.4 % 3.9 % 4.0 %”
Churn (KT Freetel): 2% (FY2003) — “In 2003, KT Freetel had an average monthly churn rate of 2.0%”
Churn (KT Freetel mobile/PCS): 2.68% (2002, monthly) — “In 2002, KT Freetel had an average monthly churn rate of 2.68%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.