Tricom SA
In their words
“Average monthly disconnection rate, or "churn rate," was 9.1% for mobile subscribers during 2004 compared to 3.9% during 2003”
“Average monthly disconnection rate, or "churn rate," was 6.7% for mobile subscribers during 2005 compared to 9.1% during 2004”
“Average monthly disconnection rate, or "churn rate," was 5.1% for mobile subscribers during 2006 compared to 6.7% during 2005”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (57)
Churn (cable television): 1.8% (FY2004) — “During 2004, our average churn rate for cable television was 1.8% compared to 3.9% during 2003”
Churn (local access line): 2% (FY2004) — “2.0% for local access line subscribers during 2004 compared to 2.7% during 2003”
Churn (mobile): 9.1% (FY2004) — “average monthly disconnection rate, or "churn rate," was 9.1% for mobile subscribers during 2004 compared to 3.9% during 2003”
Churn (mobile): 6.7% (FY2005) — “average monthly disconnection rate, or "churn rate," was 6.7% for mobile subscribers during 2005 compared to 9.1% during 2004”
Churn (cable television): 1.4% (FY2006) — “During 2005 and 2006, our average churn rate for cable television was 1.4%”
Churn (local access line): 1.6% (FY2006) — “1.6% for local access line subscribers during 2006 compared to 1.8% during 2005”
Churn (mobile): 5.1% (FY2006) — “average monthly disconnection rate, or "churn rate," was 5.1% for mobile subscribers during 2006 compared to 6.7% during 2005”
Churn (Cellular & PCS): 5.9% (FY2004) — “Avg. monthly churn rate 4.2 % 5.5 % 5.9 %”
Churn (Cable): 1.3% (Q4 2004) — “the Company's average monthly churn rate for cable television services declined to 1.3 percent during the 2004 fourth quarter compared to 2.8 percent during the 2003 fourth quarter”
Churn (cellular & PCS): 4.6% (Q3 2004) — “Avg. monthly churn rate 4.6 %”
Churn (lines/telephony): 1.6% (Q3 2004) — “Avg. monthly churn rate 1.6 %”
Churn (cable television): 1.7% (Q3 2004) — “Company's average monthly churn rate for cable television services declined to 1.7 percent during the 2004 third quarter compared to 4.0 percent during the 2003 third quarter”
Churn (Cable subscribers): 5.1% (most recent period) — “Avg. monthly churn rate 5.1%”
Churn (Cellular & PCS subscribers): 3.6% (most recent period) — “Avg. monthly churn rate 3.6%”
Churn (lines in service): 2.8% (most recent period) — “Avg. monthly churn rate 2.8%”
Churn (cable television, monthly): 2.5% (2002) — “During 2002, the churn rate for cable television was 2.5%.”
Churn (local access line subscribers, monthly): 3.6% (2002) — “We had an average monthly churn rate for local subscribers of 3.6% in 2002, 1.9% in 2001 and 2.3% in 2000.”
Churn (cellular and PCS subscribers, monthly): 4.3% (2002) — “We had an average monthly churn rate for cellular and PCS subscribers of 4.3% in 2002, 4.6% in 2001 and 3.1% in 2000.”
Churn (cable): 2.1% (Q1 2004) — “Avg. monthly churn rate 2.1 % ... Cable subscribers”
Churn (cable): 2.3% (Q3 2003) — “Avg. monthly churn rate 2.3%”
Churn (digital trunking): 4.4% (Q3 2003) — “Avg. monthly churn rate 4.4%”
Churn (cellular & PCS): 3.7% (Q3 2003) — “Avg. monthly churn rate 3.7%”
Churn (lines in service): 1.6% (Q3 2003) — “Avg. monthly churn rate 1.6%”
Churn (cable): 1.9% (Q2 2003) — “Avg. monthly churn rate 1.9%”
Churn (cellular & PCS): 4.2% (Q2 2003) — “Avg. monthly churn rate 4.2%”
Churn (lines in service): 1.2% (Q2 2003) — “Avg. monthly churn rate 1.2%”
Churn (cable television): 2.5% (FY2002) — “During 2002, the churn rate for cable television was 2.5%.”
Churn (local access line subscribers): 3.6% (FY2002) — “3.6% for local access line subscribers during 2002, compared to 1.9% during 2001”
Churn (cellular and PCS subscribers): 4.3% (FY2002) — “Our average monthly disconnection rate, or "churn rate," was 4.3% for cellular and PCS subscribers during 2002, compared to 4.6% during 2001”
Churn (paging): 2% (Q3 2002) — “average monthly churn rate for paging services remained stable at approximately 2.0% in the 2002 third quarter and 2001 third quarter”
Churn (cellular and PCS): 4.6% (Q3 2002) — “average monthly churn rate for cellular and PCS services increased to 4.6% in the 2002 third quarter from 3.0% in the 2001 third quarter”
Churn (local service): 3.3% (Q3 2002) — “average monthly churn rate for local service subscribers increased to 3.3% in the 2002 third quarter compared to 1.6% in the 2001 third quarter”
Churn (Paging): 2% (Q3 2002) — “Our average monthly churn rate 15 for paging services remained stable at approximately 2.0% in the 2002 third quarter and 2001 third quarter”
Churn (Cellular and PCS): 4.6% (Q3 2002) — “Our average monthly churn rate for cellular and PCS services increased to 4.6% in the 2002 third quarter from 3.0% in the 2001 third quarter”
Churn (Local Service): 3.3% (Q3 2002) — “Our average monthly churn rate for local service increased to 3.3% in the 2002 third quarter compared to 1.6% in the 2001 third quarter”
Churn (paging services): 3.2% (Q2 2002) — “Our average monthly churn rate for paging services increased to 3.2% in the 2002 second quarter from 2.7% in the 2001 second quarter”
Churn (cellular and PCS services): 4.2% (Q2 2002) — “Our average monthly churn rate for cellular and PCS services decreased to 4.2% in the 2002 second quarter from 6.2% in the 2001 second quarter”
Churn (local service): 1.2% (Q2 2002) — “Our average monthly churn rate for local service decreased to 1.2% in the 2002 second quarter compared to 2.6% in the 2001 second quarter”
Churn (paging): 3.5% (Q1 2002) — “average monthly churn rate for paging services increased to 3.5% in the 2002 first quarter from 2.5% in the 2001 first quarter”
Churn (cellular and PCS): 4.3% (Q1 2002) — “average monthly churn rate for cellular and PCS services decreased to 4.3% in the 2002 first quarter from 8.3% in the 2001 first quarter”
Churn (local service): 1.3% (Q1 2002) — “average monthly churn rate for local service was 1.3% in the 2002 first quarter compared to 2.4% in the 2001 first quarter”
Churn (local access line subscribers): 1.9% (2001) — “1.9% for local access line subscribers, compared to 2.3% in 2000”
Churn (cellular and PCS subscribers): 4.6% (2001) — “average monthly disconnection rate, or "churn rate," during 2001 was 4.6% for cellular and PCS subscribers”
Churn (paging services): 2% (Q3 2001, monthly) — “Our average monthly churn rate for paging services remained steady at 2.0% in the 2001 third quarter.”
Churn (cellular and PCS services): 3.1% (Q3 2001, monthly) — “Our average monthly churn rate for cellular and PCS services decreased to 3.1% in the 2001 third quarter from 3.5% in the 2000 third quarter.”
Churn (paging): 2% (Q3 2001, monthly) — “average monthly churn rate for paging services remained steady at 2.0% in the 2001 third quarter”
Churn (cellular and PCS): 3.1% (Q3 2001, monthly) — “average monthly churn rate for cellular and PCS services decreased to 3.1% in the 2001 third quarter from 3.5% in the 2000 third quarter”
Churn (local service): 1.6% (Q3 2001, monthly) — “average monthly churn rate for local service was 1.6% in the 2001 third quarter compared to 2.0% in the 2000 third quarter”
Churn (paging services): 3.4% (FY2000 (monthly average)) — “Our average monthly churn rate for paging services increased to 3.4% in 2000 from 2.3% in 1999”
Churn (local access line subscribers): 2.3% (FY2000 (monthly average)) — “Our average monthly disconnection rate, or "churn rate," during 2000 was 3.1% for cellular and PCS subscribers and 2.3% for local access line subscribers”
Churn (cellular and PCS subscribers): 3.1% (FY2000 (monthly average)) — “Our average monthly churn rate for cellular and PCS subscribers of 3.1% in 2000 compared to an average monthly churn rate of 1.8% in 1999”
Churn (paging): 2.7% (Q2 2001, monthly) — “average monthly churn rate for paging services decreased to 2.7% in the 2001 second quarter from 5.9% in the 2000 second quarter”
Churn (cellular and PCS): 4.3% (Q2 2001, monthly) — “average monthly churn rate for cellular and PCS services increased to 4.3% in the 2001 second quarter from 1.4% in the 2000 second quarter”
Churn (local service): 2.6% (Q2 2001, monthly) — “average monthly churn rate for local service was 2.6% in the 2001 second quarter compared to 2.3% in the 2000 second quarter”
Churn (paging): 2.5% (Q1 2001, monthly) — “average monthly churn rate for paging services decreased to 2.5% in the first quarter of 2001 from 3.5% in the first quarter of 2000”
Churn (cellular and PCS): 8.3% (Q1 2001, monthly) — “average monthly churn rate for cellular and PCS services increased to 8.3% in the first quarter of 2001 from 1.7% in the first quarter of 2000”
Churn (local service): 2.4% (Q1 2001, monthly) — “average monthly churn rate for local service was 2.4% in the first quarter of 2001 compared to 2.3% in the first quarter of 2000”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.