Ooma, Inc.
ooma.com ↗In their words
“Our net dollar subscription retention rate for the quarter was 99% as compared to 99% in the first quarter”
“Our net dollar subscription retention rate for the quarter was 99%, as compared to 99% in the third quarter.”
“Our net data subscription retention rate for the quarter was 100%, as compared to 99% in the first quarter.”
Disclosed NPS over time
Every Net Promoter Score Ooma, Inc. has published, by date.
NPS disclosures (7)
Ooma reports a 73% Net Promoter Score for its small business solution, demonstrating strong customer satisfaction.
Ooma leads business VoIP providers in Net Promoter Score, scoring 26 percent higher than second-place RingCentral.
On Tello its 50% some net promoter score. We just got ranked again we heard this week as the number one phone service in America by the leaders of consumer reports.
Ooma Office achieved a Net Promoter Score of 89 percent in PCMag's reader poll for best business VoIP phone service, strengthening its position from 70 percent.
The article also states that Ooma received one of the highest net promoter scores, the author has seen at 89%. Now let me turn the call over to Ravi to discuss our results and outlook in more detail.
With 9.6 out of 10 respondents willing to recommend us, we received the survey’s top Net Promoter Score of 85%, which indicates high customer loyalty.
With 9.6 out of 10 respondents willing to recommend us, we received the survey’s top Net Promoter Score of 85%, which indicates high customer loyalty.
Retention disclosures (74)
Net revenue retention (Net dollar subscription (overall)): 99% (Q2 2027) — “Our net dollar subscription retention rate for the quarter was 99% as compared to 99% in the first quarter”
Net revenue retention: 99% (April 30, 2026) — “Net dollar subscription retention rate 99% 99%”
Ooma Q1 earnings call reports net dollar subscription retention of 99%.
Net revenue retention (subscription): 99% (FY2026) — “Net dollar subscription retention rate 99 % 98 % 99 %”
Net revenue retention: 99% (Q4 2026) — “Our net dollar subscription retention rate for the quarter was 99%, as compared to 99% in the third quarter.”
Net revenue retention: 100% (as of July 31, 2025) — “Net dollar subscription retention rate 100%”
Net revenue retention: 100% (Q2 2026) — “Our net data subscription retention rate for the quarter was 100%, as compared to 99% in the first quarter.”
Net revenue retention: 99% (as of April 30, 2025) — “Net dollar subscription retention rate 99%”
Net revenue retention: 99% (Q1 2026) — “Our net dollar subscription retention rate for the quarter was 99% as compared to 98% in the fourth quarter.”
Net revenue retention: 98% (FY2025 (Jan 31, 2025)) — “Net dollar subscription retention rate (1) 98 % 99 % 99 %”
Net revenue retention: 98% (Q4 2025) — “Our net dollar subscription retention rate for the quarter was 98%, as compared to 99% in the third quarter.”
Net revenue retention: 99% (Q3 2025) — “Our net dollar subscription retention rate for the quarter was 99% as compared to 100% in the second quarter.”
Net revenue retention: 100% (Q1 FY2025) — “Net dollar subscription retention rate 100% as of July 31, 2024”
Net revenue retention: 100% (Q2 2025) — “Our net subscription retention rate for the quarter was 100% as compared to 99% in the first quarter.”
Net revenue retention: 99% (FY2024) — “Net dollar subscription retention rate (1) 99 % 99 % 99 %”
Net revenue retention (subscription): 99% (Q4 2024) — “Our net dollar subscription retention rate for the quarter was 99% as compared to 99% in the third quarter.”
Net revenue retention (subscription): 99% (Q1 FY2024 (as of April 30, 2023)) — “Net dollar subscription retention rate (1) 99%”
Net revenue retention (subscription): 99% (Q1 2024) — “Under the new methodology, our net dollar retention rate for the quarter was 99%.”
Net revenue retention: 94% (FY2023) — “Net dollar subscription retention rate 94 % [as of January 31, 2023, down from 96% prior year]”
Net revenue retention (subscription): 94% (Q4 2023) — “Our net dollar subscription retention rate for the quarter was 94% as compared to 95% in the third quarter.”
Net revenue retention: 94% (Q2 2022) — “Net dollar subscription retention rate 94% 98%. Net Dollar Subscription Retention Rate decreased year-over-year”
Net revenue retention (subscription): 94% (Q2 2023) — “Our net dollar subscription retention rate for the quarter was 94% and as compared to 96% in the first quarter.”
Net revenue retention: 96% (Q1 FY2023 (April 30, 2022)) — “Net dollar subscription retention rate 96 % 98 %. Net Dollar Subscription Retention Rate decreased year-over-year”
Net revenue retention (Core users (subscription revenue)): 96% (Jan 31, 2022) — “Net dollar subscription retention rate 96 % 96 % 100 %”
Net revenue retention (subscription): 96% (Q4 2022) — “Our net dollar subscription retention rate for the quarter was 96%, which remains stable compared to the prior year quarter.”
Net revenue retention: 98% (April 30, 2021) — “Net Dollar Subscription Retention Rate 98 % 100 %. Net Dollar Subscription Retention Rate was comparable year-over-year.”
Net revenue retention (subscription): 98% (Q1 2022) — “Our net dollar subscription retention rate for the first quarter improved to 98%, a two point improvement on a sequential basis.”
Net revenue retention (Core users (subscription)): 96% (As of January 31, 2021) — “Net dollar subscription retention rate 96 %”
Net revenue retention (subscription): 96% (Q4 2021) — “our net dollar subscription retention rate for Q4 was 96%, and up from 95% sequentially.”
Net revenue retention: 95% (Six months ended July 31, 2020) — “Net dollar subscription retention rate 95% (July 31, 2020) vs 103% (July 31, 2019)”
Net revenue retention (subscription): 95% (Q2 2021) — “our net dollar subscription retention rate was 95% compared to 102% for the prior year quarter.”
Net revenue retention: 100% (Q1 FY2021 (three months ended April 30, 2020)) — “Net dollar subscription retention rate 100% for the first quarter of fiscal 2021, driven by growth in average revenue per user and retention rate.”
Churn: 11% (FY2020) — “average annual core user churn rate was approximately 11% for the year ended January 31, 2020”
Net revenue retention (Core users): 100% (FY2020) — “Net dollar subscription retention rate 100 % for fiscal 2020, driven by growth in average revenue per user and retention rate”
Net revenue retention: 100% (Q4 2020) — “We exit FY '20 in a strong position, with $143 million of annual recurring revenue and 100% net dollar subscription revenue retention rate.”
Net revenue retention: 100% (Q2 FY2021 (October 31, 2019)) — “Net dollar subscription retention rate 100 % as of October 31, 2019, driven by growth in average revenue per user and retention rate”
Net revenue retention: 100% (Q3 2020) — “Driven by business mix shift, we achieved solid net dollar subscription retention rate of 100% in the third quarter compared to 102% for the prior year quarter.”
Net revenue retention: 103% (Q1 FY2021 (July 31, 2019)) — “Net dollar subscription retention rate 103 %; Net Dollar Subscription Retention Rate increased year-over-year”
Net revenue retention: 103% (Q2 2020) — “During the second quarter, we achieved 103% net dollar subscription retention rate compared to 100% for the prior year period.”
Net revenue retention: 99% (Q4 FY2019 (April 30, 2019)) — “Net dollar subscription retention rate 99 %; Net Dollar Subscription Retention Rate declined year-over-year”
Net revenue retention (core users, net dollar subscription): 99% (FY2019) — “Net Dollar Subscription Retention Rate was 99% for fiscal 2019...declined by 2% year-over-year”
Net revenue retention: 99% (Q4 2019) — “We achieved 99% net dollar subscription retention rate for the fourth quarter of fiscal 2019 compared to 101% for the fourth quarter of fiscal 2018.”
Net revenue retention: 102% (Q2 FY2019 (as of October 31, 2018)) — “Net dollar subscription retention rate 102 % 99 %”
Net revenue retention: 102% (Q3 2019) — “We are pleased to have achieved 102% net dollar subscription retention rate for the third quarter of fiscal '19 compared to 99% for prior-year quarter.”
Net revenue retention (core offerings (Ooma Business and Residential)): 100% (Q3 2018 (July 31, 2018)) — “Net dollar subscription retention rate 100% ... increased year-over-year”
Net revenue retention: 100% (Q2 2019) — “We are pleased to have achieved 100% net dollar subscription retention rate for the second quarter compared to 98% for the prior year period.”
Net revenue retention: 101% (Q3 FY2018 (as of April 30, 2018)) — “Net dollar subscription retention rate 101 % 97 %”
Churn (core users): 9% (FY2018) — “average annual core user churn rate of approximately 9% for the year ended January 31, 2018”
Net revenue retention (core users): 101% (FY2018 (January 31, 2018)) — “Net Dollar Subscription Retention Rate 101 % ... 96 % ... 101 %”
Net revenue retention (subscription): 101% (Q4 2018) — “net dollar subscription retention rate for the fourth quarter was 101% compared to 96% for the fourth quarter of fiscal 2017”
Net revenue retention (core users): 99% (Q4 FY2018 (as of October 31, 2017)) — “Annual Net Dollar Subscription Retention Rate as of October 31, 2017 and 2016 were as follows: 2017: 99% 2016: 98%”
Net revenue retention (subscription): 99% (Q3 2018) — “net dollar subscription retention rate for the third quarter increased to 99% compared to 98% for the same quarter last year”
Net revenue retention (core users): 98% (Q2 FY2018 (as of July 31, 2017)) — “Annual Net Dollar Subscription Retention Rate as of July 31, 2017 and 2016 is as follows: 2017: 98% 2016: 102%”
Net revenue retention (subscription): 98% (Q2 2018) — “net dollar subscription retention rate for the second quarter was 98% compared to 102% for the same quarter last year”
Net revenue retention (core users): 97% (Q1 FY2018 (as of April 30, 2017)) — “Annual Net Dollar Subscription Retention Rate as of April 30, 2017 and 2016 is as follows: 2017: 97% 2016: 103%”
Net revenue retention (subscription): 97% (Q1 2018) — “net dollar subscription retention rate for the fourth quarter was 97% compared to 103% for the same quarter last year”
Churn (core users excluding Business Promoter): 7% (annual, 12-month period ended January 31, 2017) — “average annual core user churn rate of approximately 7%, excluding Business Promoter for the 12-month period ended January 31, 2017”
Net revenue retention (core users): 91% (FY2017) — “Annual Net Dollar Subscription Retention Rate 91% as of January 31, 2017, decreased year over year”
Net revenue retention (subscription): 91% (Q4 2017) — “net dollar subscription retention rate for the fourth quarter was 91% compared to 94% for the same quarter last year”
Net revenue retention (core users): 90% (Q2 FY2017 (October 31, 2016)) — “Annual Net Dollar Subscription Retention Rate 90% (October 31, 2016) vs 97% (October 31, 2015)”
Churn: 6.5% (Q3 2017) — “overall churn rate, if you pull out Business Promoter, was consistent about 6% or 7% a year”
Net revenue retention (subscription): 90% (Q3 2017) — “quarterly net dollar subscription retention rate was 90% for the third quarter compared to 97% for the same quarter last year”
Net revenue retention (core users): 97% (Q1 FY2017 (July 31, 2016)) — “Annual Net Dollar Subscription Retention Rate 97% (July 31, 2016) vs 96% (July 31, 2015)”
Churn: 6.75% (Q2 2017) — “churn rate has been very consistent over the last year or two on a quarterly basis. It has been around 6%, 6.5%, 7%”
Net revenue retention (subscription): 97% (Q2 2017) — “quarterly net dollar subscription retention rate was 97% for the second quarter compared to 96% for the same quarter last year”
Net revenue retention (core users): 102% (Q4 FY2016 (April 30, 2016)) — “Annual Net Dollar Subscription Retention Rate 102% (April 30, 2016) vs 97% (April 30, 2015)”
Churn: 6% (annual) — “blended annual churn remained consistent at 6%”
Net revenue retention (subscription): 102% (Q1 2017) — “net dollar subscription revenue retention rate was particularly strong at 102%”
Churn (core users): 0.53% (monthly, 12-month period ending January 31, 2016) — “average monthly core user churn rate of 0.53% for the 12-month period ending on January 31, 2016”
Net revenue retention (core users): 94% (FY2016) — “Annual Net Dollar Subscription Retention Rate 94% as of January 31, 2016”
Net revenue retention (Core users): 97% (FY 2015 (as of October 31, 2015)) — “Annual Net Dollar Subscription Retention Rate 97 % 102 % decreased year-over-year from 102% in 2014”
Net revenue retention (core users): 96% (Q3 2015 (as of July 31, 2015)) — “Annual Net Dollar Subscription Retention Rate as of July 31, 2015 and 2014 were as follows: As of July 31, 2015 2014 Annual Net Dollar Subscription Retention Rate 96 % 101 %”
Churn (core users, monthly): 0.55% (12-month period ending April 30, 2015) — “average monthly core user churn rate of 0.55% for the 12-month period ending on April 30, 2015”
Net revenue retention (core users): 102% (FY2015) — “Annual Net Dollar Subscription Retention Rate 102 % 102 % 102 % 97 % 97 %”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.