Vodafone
vodafone.com ↗In their words
“Vodafone's online Net Promoter Score climbed 14 points to 64 following the deployment of SuperTOBi AI-powered assistant, which improved first-time resolution from 15% to 60%.”
“Vodafone reported improved Net Promoter Score and more than 60 percent improvement in AI agent helpfulness rating.”
“Vodafone's Spain B2B deployment produced a 27% uplift in Net Promoter Score and 36% reduction in churn.”
NPS disclosures (19)
Vodafone reported improved Net Promoter Score and more than 60 percent improvement in AI agent helpfulness rating.
Vodafone's Spain B2B deployment produced a 27% uplift in Net Promoter Score and 36% reduction in churn.
Vodafone focused on growing net promoter scores through detractor reduction in Q1 FY27.
TPG claimed Vodafone's Net Promoter Score beat Optus and Telstra each month over the past year.
Vodafone reported consistent quarter-on-quarter improvements in Net Promoter Scores, with Germany showing gains.
Vodafone achieved record-high net promoter scores in the U.K. and the highest-ever net additions, which the CEO attributed to investments in customer experience.
Vodafone is deploying AI-powered technology with Microsoft to improve customer conversations and achieve higher Net Promoter Scores.
Vodafone's online Net Promoter Score climbed 14 points to 64 following the deployment of SuperTOBi AI-powered assistant, which improved first-time resolution from 15% to 60%.
Vodafone's online Net Promoter Score improved by 14 points following SuperTOBi chatbot rollout, with first-time resolution rates increasing from 15% to 60%.
Vodafone reports stable to improved net promoter scores in most markets following EUR 150 million customer investment.
Vodafone moves SAP systems to Google Cloud to increase NPS and maximize business value.
Vodafone has improved its net promoter score as part of its digital services expansion strategy.
Vodafone achieved a six-percentage-point improvement in Net Promoter Score, supported by new digital sales platforms.
Vodafone's unlimited rates have a NPS 10 points higher than rates without unlimited data, representing a significant improvement.
Vodafone's chatbot technology has significantly improved Net Promoter Score and customer interaction metrics.
Vodafone's Net Promoter Score has been growing since implementing its AI-powered TOBi customer care operation.
Vodafone reports positive customer sentiment reflected in its Net Promoter Score as it invests $2 billion to boost mobile network.
Vodafone UK reported higher Net Promoter Scores reflecting improving reputation due to network improvements.
Vodafone reported a dramatic improvement in Net Promoter Score in the Australian market as part of brand strengthening efforts.
Retention disclosures (2)
Vodafone deploys AI-driven BSS (Business Support System) for customer retention.
Vodafone uses Google's cloud and AI technology to retain mobile customers cost-effectively.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.