ALASKA COMMUNICATIONS SYSTEMS GROUP INC
alaskacomm.com ↗In their words
“Granted annual incentive compensation based on three goals— Adjusted EBITDA, Total Revenue, and Net Promotor Score (“NPS”). Annual cash incentive award payments to our NEOs for 2020 equaled 91.2% of the target incentive opportunities.”
“We have improved our business NPS from 16 in 2015 to 24 in 2016. We believe that the feedback we receive from customers allows us to provide a better service experience that we believe has served to support our business revenue growth and set us apart…”
“Overall average monthly churn of 1.8 percent, down from 2.4 percent”
Disclosed NPS over time
Every Net Promoter Score ALASKA COMMUNICATIONS SYSTEMS GROUP INC has published, by date.
NPS disclosures (31)
We also seek to continuously improve our customer service and utilize the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
Granted annual incentive compensation based on three goals— Adjusted EBITDA, Total Revenue, and Net Promotor Score (“NPS”). Annual cash incentive award payments to our NEOs for 2020 equaled 91.2% of the target incentive opportunities.
We also seek to continuously improve our customer service and utilize the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
We also seek to continuously improve our customer service and utilize the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
We also seek to continuously improve our customer service and utilize the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
We also seek to continuously improve our customer service and utilize the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
We also seek to continuously improve our customer service and utilize the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
We also seek to continuously improve our customer service, and utilize the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
We also seek to continuously improve our customer service, and utilize the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
We also seek to continuously improve our customer service, and utilize the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
Discontinued the use of Net Promoter Score ® as an incentive compensation measure for our long-term incentive program beginning in 2017. ● Although we compete on customer service rather than price, we substituted metrics that provide greater assurance…
We also seek to continuously improve our customer service, and utilize the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
We also seek to continuously improve our customer service, and utilize the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
We also seek to continuously improve our customer service, and utilize the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
…Committee granted long-term PSU awards in 2016 and 2015 based on two performance measures – two-thirds of the awards based on Adjusted Operating Cash Flow (AOCF) 1 and one-third on customer satisfaction measured through Net Promoter Score® (NPS).
…Committee granted long-term PSU awards in 2016 and 2015 based on two performance measures – two-thirds of the awards based on Adjusted Operating Cash Flow (AOCF) (1) and one-third on customer satisfaction measured through Net Promoter Score® (NPS) (2) .
We also seek to continuously improve our customer service, and utilize the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
We also seek to continuously improve our customer service, and we use the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
We also seek to continuously improve our customer service, and we use the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
We also seek to continuously improve our customer service, and we use the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
We have improved our business NPS from 16 in 2015 to 24 in 2016. We believe that the feedback we receive from customers allows us to provide a better service experience that we believe has served to support our business revenue growth and set us apart…
We also seek to continuously improve our customer service, and we use the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
We also seek to continuously improve our customer service, and we use the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
We also seek to continuously improve our customer service, and we use the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
We also seek to continuously improve our customer service, and we use the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
Our business NPS improved by 50% in 2015. We believe that the feedback we receive from customers allows us to provide a differentiated service experience for our customer, which supports our growth.
We also seek to continuously improve our customer service, and we use the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
We also seek to continuously improve our customer service, and we use the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
We also seek to improve our customer service, and we use the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
We also seek to improve our customer service, and we use the Net Promoter Score (“NPS”) framework to track the feedback of our 21 Table of Contents customers for virtually all customer interactions.
…experienceRate of expense growth will be lower than rate of revenue growth Body: Customer Service measured byNet Promoter Score (NPS) Other Placeholder: Retaining our existing customers is as or more important compared to gaining new…
Retention disclosures (3)
Churn (wireless): 1.8% (Q2 2005) — “overall average monthly churn of 1.8 percent, down from 2.4 percent”
Churn (postpaid wireless): 1.6% (Q1 2005) — “our postpaid churn rate is industry leading coming in at 1.6 percent per month”
Churn (wireless): 1.7% (Q4 2004) — “Churn remained low at 1.7 percent per month”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.