NPS Intelligence (beta)

Churn (mobile phone): 1.08% (Q2 2026) — “Achieved blended mobile phone churn of 1.08 per cent, up from 1.06 per cent in the same period last year.”

Churn (mobile phone): 1.35% (Q1 2026) — “Our mobile phone churn rate was 1.35 per cent in the first quarter of 2026”

Churn (postpaid mobile phone): 0.97% (FY2025) — “Industry-leading 0.97% postpaid and blended mobile phone churn rates”

Churn (Postpaid Mobile Phone): 0.97% (FY2025 (annual)) — “postpaid mobile phone churn of 0.97 per cent for the full year, marking our twelfth consecutive year below the one per cent threshold”

Churn (Mobile Phone): 1.46% (Q4 2025 (monthly)) — “Our mobile phone churn rate was 1.46 per cent in the fourth quarter of 2025, compared to 1.50 per cent in the fourth quarter of 2024”

Churn (mobile phone): 1.17% (FY2025) — “Our mobile phone churn rate was 1.17% in 2025, compared to 1.20% in 2024”

Churn (Mobile phone): 1.07% (9M 2025) — “Mobile phone churn rate was 1.07% in the first nine months of 2025, compared to 1.10% in the first nine months of 2024”

Churn (Mobile phone): 1.11% (Q3 2025) — “mobile phone churn rate was 1.11% in the third quarter of 2025, compared to 1.09% in the third quarter of 2024”

Churn (postpaid mobile phone): 0.91% (Q3 2025) — “industry-best postpaid mobile phone churn of 0.91 per cent this quarter”

Churn (postpaid mobile phone): 0.9% (most recent quarter) — “postpaid mobile phone churn was 0.90 per cent, as we realize our twelfth consecutive year below the one per cent level”

Churn (postpaid mobile phone): 0.84% (Q1 2025) — “postpaid mobile phone churn was 0.84 per cent, as we begin the twelfth consecutive year below the one per cent level.”

Churn (mobile phone): 1.06% (Q1 2025) — “Our mobile phone churn rate was 1.06 per cent in the first quarter of 2025, compared to 1.13 per cent in the first quarter of 2024”

Churn (postpaid mobile): 0.99% (2024) — “postpaid mobile churn rate of 0.99 per cent in 2024, representing the company's 11th consecutive year of industry-leading customer loyalty with churn rates of less than one per cent”

Churn (Mobile phone (postpaid)): 0.99% (FY2024) — “postpaid mobile phone churn of 0.99 per cent for the full year marks the eleventh consecutive year at less than one per cent”

Churn (Mobile phone (postpaid)): 1.5% (Q4 2024) — “mobile phone churn rate was 1.50 per cent in the fourth quarter of 2024”

Churn (Mobile phone): 1.2% (FY2024) — “Our mobile phone churn rate was 1.20% in 2024, compared to 1.08% in 2023, largely as a result of customer switching decisions”

Churn (Mobile phone): 1.09% (Q3 2024) — “Our mobile phone churn rate was 1.09% in the third quarter of 2024...compared to 1.03% in the third quarter of 2023.”

Churn (postpaid mobile phone): 0.9% (Q3 2024) — “industry-leading postpaid mobile phone churn of 0.90 per cent”

Churn (Mobile phone): 1.07% (Q2 2024) — “Our mobile phone churn rate was 1.07% in the second quarter of 2024...compared to 0.94% in the second quarter of 2023.”

Churn (postpaid mobile phone): 0.89% (Q2 2024) — “industry-leading postpaid mobile phone churn of 0.89 per cent”

Churn (PureFibre high speed internet): 0.9% (Q1 2024) — “our PureFibre churn on high speed is well under 0.9”

Churn (Mobile phone): 1.13% (Q1 2024) — “Our mobile phone churn rate was 1.13% in the first quarter of 2024, compared to 0.90% in the first quarter of 2023.”

Churn (postpaid mobile phone): 0.91% (Q1 2024) — “postpaid mobile phone churn was 0.91 per cent”

Churn (postpaid mobile): 0.87% (FY2023) — “Achieving a postpaid mobile churn rate of 0.87 per cent, representing our 10th consecutive year of industry-leading customer loyalty”

Churn (PureFibre): 1% (Q4 2023) — “Our churn performance on a PureFibre base is less than 1% and has been so for 15 of the last 16 quarters”

Churn (postpaid mobile phone): 0.87% (FY2023) — “postpaid mobile phone churn of 0.87 per cent for the full year marks the tenth consecutive year at less than one per cent”

Churn (mobile phone): 1.4% (Q4 2023) — “Our mobile phone churn rate was 1.40 per cent in the fourth quarter of 2023, compared to 1.22 per cent in the fourth quarter of 2022”

Churn (Mobile phone): 1.05% (FY2023) — “Our mobile phone churn rate was 1.05% in 2023, compared to 0.95% in 2022, largely due to higher customer switching activity”

Churn (postpaid mobile phone): 0.84% (Q3 2023) — “postpaid churn of 0.84% were up slightly against the backdrop of heightened competitive activity”

Churn (Mobile phone): 1% (Q3 2023) — “Our mobile phone churn rate was 1.00 per cent in the third quarter of 2023 compared to 0.95 per cent in the third quarter of 2022”

Churn (postpaid mobile phone): 0.73% (Q2 2023) — “our industry-leading postpaid mobile phone churn of 0.73%, represents the 10th quarter out of the last 14”

Churn (Mobile phone): 0.91% (Q2 2023) — “Our mobile phone churn rate was 0.91% in the second quarter of 2023, compared to 0.81% in the second quarter of 2022”

Churn (PureFibre Internet): 1% (Q1 2023) — “PureFibre continues to bear vastly superior subscriber economics... close to 25% lower churn”

Churn (Postpaid mobile phone): 0.7% (Q1 2023) — “industry-leading postpaid churn of 0.70 per cent”

Churn (Mobile phone): 0.88% (Q1 2023) — “Our mobile phone churn rate was 0.88% in the first quarter of 2023, compared to 0.81% in the first quarter of 2022”

Churn (mobile phone blended): 0.95% (FY2022) — “Mobile phone blended churn was 0.95 per cent, an industry-leading result, as compared to BCE's and Rogers' of 1.27 per cent and 1.37 per cent, respectively”

Churn (postpaid mobile): 0.75% (FY2022) — “Achieving a postpaid mobile churn rate of 0.75 per cent, representing our ninth consecutive year of industry-leading customer loyalty with churn rates of less than one per cent”

Churn (postpaid mobile phone): 0.75% (FY2022) — “postpaid mobile churn, this was once again below 1% in the quarter, indeed at 0.75% for the year”

Churn (blended mobile phone, PureFibre Internet, Optik TV, security, voice): 1% (FY2022) — “blended mobile phone, PureFibre Internet, Optik TV, security, and voice churn, all below 1% for the year”

Churn (mobile phone): 1.22% (Q4 2022) — “Our mobile phone churn rate was 1.22 per cent in the fourth quarter of 2022, as compared to 1.04 per cent in the fourth quarter of 2021”

Churn (postpaid mobile): 0.96% (Q4 2022) — “industry-leading postpaid churn of 0.96 per cent”

Churn (Mobile phone): 0.95% (FY2022) — “Our mobile phone churn rate was 0.95% in 2022, compared to 0.91% in 2021, remaining relatively low, reflecting the success of our continued focus on customer retention”

Churn (postpaid mobile phone): 0.76% (Q3 2022) — “industry-leading postpaid mobile phone churn of 0.76 per cent represents the eighth quarter out of the last 11 below 0.80 per cent”

Churn (mobile phone): 0.95% (Q3 2022) — “Mobile phone churn rate was 0.95 per cent in the third quarter of 2022, as compared to 0.90 per cent in the prior year period”

Churn (Mobile phone): 0.86% (9M 2022) — “Our mobile phone churn rate was 0.86% in the first nine months of 2022, as compared to 0.87% in the first nine months of 2021”

Churn (multiple product lines): 1% (Q2 2022) — “for 7 of the last 9 quarters, Blended Mobile Phone, PureFibre Internet, Optic TV, Security and Voice Churn were all below 1%”

Churn (blended mobile phone): 0.81% (Q2 2022) — “Blended mobile phone churn was 0.81%, similar to this time last year”

Churn (postpaid mobile phone): 0.64% (Q2 2022) — “industry-leading postpaid mobile phone churn of 0.64 per cent was unchanged over the prior year period”

Churn (postpaid mobile phone): 0.63% (Q1 2022) — “postpaid mobile phone churn of 0.63 per cent represented a 9 basis point improvement over 2021”

Churn (mobile phone): 0.81% (Q1 2022) — “Mobile phone churn rate was 0.81 per cent in the first quarter of 2022, compared to 0.89 per cent in the first quarter of 2021”

Churn (postpaid mobile): 0.74% (FY2021) — “postpaid mobile churn of 0.74 per cent improved by four basis points over 2020, representing our eighth consecutive year of industry-leading customer loyalty”

Churn (PureFibre customers vs copper): 25% (FY2021) — “churn profile that is 25% lower. Furthermore, PureFibre's higher reliability leads to a reduction”

Churn (postpaid mobile phone): 0.74% (FY2021) — “postpaid mobile phone churn of 0.74% for the year, a 4 basis point improvement over 2020”

Churn (mobile phone): 1.04% (Q4 2021) — “Mobile phone churn rate was 1.04 per cent in the fourth quarter of 2021, compared to 1.09 per cent in the fourth quarter of 2020”

Churn (mobile phone): 0.91% (FY2021) — “Our mobile phone churn rate was 0.91% in 2021, compared to 0.96% in 2020”

Churn (mobile phone): 0.9% (Q3 2021) — “Our mobile phone churn rate was 0.90 per cent in the third quarter of 2021, compared to 0.99 per cent in the third quarter of 2020”

Churn (postpaid mobile phone): 0.64% (Q2 2021) — “our postpaid mobile phone churn result of 0.64 per cent in the quarter continues to lead the industry”

Churn (Mobile phone): 0.81% (Q2 2021) — “Our mobile phone churn rate was 0.81% in the second quarter of 2021 and 0.85% in the first six months of 2021, stable as compared to 0.80% in the second quarter of 2020”

Churn (fiber vs copper): 30% — “ARPU per home is approximately 50% higher. Churn is lower by 30 basis points and operating expenses”

Churn (postpaid mobile phone): 0.72% (Q1 2021) — “postpaid churn of 0.72% puts us in our eighth consecutive year of leading postpaid mobile phone churn”

Churn (mobile phone): 0.89% (Q1 2021) — “mobile phone churn rate was 0.89 per cent in the first quarter of 2021, compared to 0.94 per cent in the first quarter of 2020”

Churn (Mobile phone (annual)): 0.95% (2020) — “TELUS continued its leadership in customer loyalty, with an industry-leading mobile phone churn rate of 0.95%”

Churn (postpaid): 0.77% (FY2020, monthly) — “postpaid churn of 0.77 per cent represents our seventh consecutive year of postpaid churn below one per cent”

Churn (postpaid mobile phone): 0.93% (Q4 2020) — “postpaid churn of 0.93% was better by 3 basis points compared to a year ago.”

Churn (mobile phone): 1.09% (4Q 2020) — “Mobile phone churn rate was 1.09 per cent as compared to 1.20 per cent in the same period a year prior”

Churn (mobile phone): 0.95% (FY2020) — “Our mobile phone churn rate was 0.95% in 2020, down from 1.08% in 2019”

Churn (TV (Optik)): 1% (Q3 2020) — “We also realized healthy TV net additions of 19,000, including a double-digit churn improvement to 1% within our optic operations.”

Churn (postpaid mobile phone): 0.85% (Q3 2020) — “postpaid churn of 0.85% was better by 3 basis points compared to last year.”

Churn (Wireless mobile phone): 0.99% (Q3 2020) — “Mobile phone churn rate was 0.99 per cent as compared to 1.09 per cent in the same period a year prior”

Churn (Wireless mobile phone): 0.8% (Q2 2020) — “Mobile phone churn rate was 0.80 per cent as compared to 1.01 per cent in the same period a year prior”

Churn (Wireless postpaid): 0.59% (H1 2020) — “historically low postpaid churn of 0.59 per cent, backed by the TELUS team's longstanding dedication to delivering premium customer experiences”

Churn (postpaid mobile phone): 0.73% (Q1 2020) — “Our postpaid churn rate was an amazing 0.73%, a nine basis point improvement year-over-year.”

Churn (Mobile phone): 0.94% (Q1 2020) — “Mobile phone churn rate was 0.94 per cent as compared to 1.02 per cent in the same period a year prior”

Churn (postpaid mobile phone): 1.08% (FY2019) — “industry-leading mobile phone churn rate of 1.08%. On an annual basis, 2019 marked the sixth consecutive year of postpaid churn below 1%”

Churn (postpaid mobile phone): 0.95% (Q4 2019) — “The extent of our churn leadership is further illustrated by our postpaid churn rate of 0.95% that we delivered in the fourth quarter.”

Churn (Mobile phone): 1.2% (Q4 2019) — “Our mobile phone churn rate was 1.20% in the fourth quarter of 2019, compared to 1.11% in the fourth quarter of 2018”

Churn (Wireless postpaid): 1% (Q4 2019) — “Industry-best postpaid churn below 1 per cent for sixth consecutive year”

Churn (mobile phone): 1.08% (2019) — “Our mobile phone churn rate was 1.08% in 2019, up slightly from 1.06% in 2018, reflecting heightened competitive intensity.”

Churn (mobile phone): 1.09% (Q3 2019) — “Mobile phone churn rate of 1.09 per cent increased by 6 basis points over the same period a year ago”

Telus achieved TV net additions growth and improved customer churn rate through stronger retention strategies, according to CEO Darren Entwistle.

Churn (Combined (mobile phone, Internet, TV)): 1.05% (Q2 2019) — “Low combined churn rate across mobile phone, Internet and TV of 1.05 per cent”

Churn (Mobile phones): 1.01% (Q2 2019) — “Mobile phone churn rate was 1.01% in the second quarter of 2019, despite strong competitive and economic pressures”

Churn (postpaid): 0.88% (Q1 2019) — “postpaid churn for old definition declined by seven basis points in the quarter to 0.88%”

Churn (Mobile phones): 1.02% (Q1 2019) — “Mobile phones churn, per month (%) 1.02 down from 1.10 in the first quarter of 2018, our lowest reported first quarter”

Churn (postpaid wireless): 0.91% (FY2018) — “achieving an industry-leading average postpaid wireless churn rate of 0.91% in 2018, marking the fifth consecutive year of churn below 1%”

Churn (Postpaid wireless): 0.91% (Q4 2018) — “Industry-leading wireless postpaid churn of 0.91 per cent”

Churn (postpaid wireless): 0.95% (2016) — “In addition, we recorded the lowest postpaid churn among our peers of 0.95% in 2016.”

Churn (blended wireless): 1.08% (2018) — “Our blended churn rate was 1.08% in 2018, compared to 1.11% in 2017. The improvement in our blended churn rate reflects aforementioned improvements in postpaid churn rates.”

Churn (postpaid wireless): 0.89% (2018) — “Our postpaid wireless subscriber net additions were 356,000 in 2018... Our comparatively low postpaid churn rate was 0.89% in 2018, while our blended churn rate was 1.08% in 2018.”

Churn (HSIA on fiber vs copper): 25% (Q3 2018) — “churn on HSIA where we've got customers on PureFibre is about 25% better than copper”

Churn (Wireless blended): 1.03% (Q3 2018) — “Our blended churn rate was 1.03% in the third quarter of 2018”

Churn (Wireless postpaid): 0.87% (Q3 2018) — “Our postpaid churn rate was 0.87% in the third quarter of 2018”

Churn (Wireless blended): 1.01% (Q2 2018) — “Our monthly blended churn rate was 1.01% in the second quarter of 2018”

Churn (Wireless postpaid): 0.83% (Q2 2018) — “Our average monthly postpaid subscriber churn rate was 0.83% in the second quarter of 2018”

Churn (fiber vs copper): 25% (Q1 2018) — “fiber relative to copper, we see the churn rate being about 25% lower on fiber versus copper, and more specifically, about 35% lower in terms of the churn rate of HSIA on fiber versus copper and 15% lower in terms of the TV churn rate”

Churn (Wireless blended): 1.14% (Q1 2018) — “Our monthly blended churn rate was 1.14% in the first quarter of 2018”

Churn (Postpaid wireless): 0.95% (Q1 2018) — “Industry-leading wireless postpaid churn of 0.95 per cent, demonstrating our continued leadership in customer loyalty”

Churn (postpaid wireless): 1% (2017) — “Achieved our fourth consecutive year of postpaid churn below one per cent”

Churn (postpaid wireless): 0.99% (Q4 2017, monthly) — “Industry-leading wireless postpaid churn of 0.99 per cent; fourth consecutive year churn below 1.00 per cent”

Churn (postpaid wireless): 0.95% (2016) — “we recorded the lowest postpaid churn among our peers of 0.95% in 2016”

Churn (blended wireless): 1.11% (2017) — “Churn, per month (%) Blended 1.11... (0.10) pts.”

Churn (postpaid wireless): 0.9% (2017) — “Our monthly postpaid subscriber churn rate was 0.90% in 2017, as compared to 0.95% in 2016.”

Churn (Blended wireless subscribers): 1.05% (Q3 2017, monthly) — “Our monthly blended churn was 1.05% in the third quarter of 2017...as compared to 1.18% in the third quarter of 2016”

Churn (Postpaid wireless subscribers): 0.86% (Q3 2017, monthly) — “Our monthly postpaid subscriber churn rate was 0.86% in the third quarter of 2017...as compared to 0.94% in the third quarter of 2016”

Churn (wireless blended): 1% (Q2 2017) — “blended churn was a record low 1.00 per cent”

Churn (wireless postpaid): 0.79% (Q2 2017) — “Record wireless postpaid churn of 0.79 per cent combined with ARPU growth of 3.9 per cent”

Churn (Wireless - postpaid): 0.93% (Q1 2017) — “Our monthly postpaid subscriber churn rate was 0.93% in the first quarter of 2017”

Churn (postpaid wireless): 1% (Q1-Q4 2016) — “Achieved a postpaid wireless churn rate of less than one per cent in all four quarters of 2016”

Churn (blended wireless): 1.21% (2016) — “Churn, per month (%) Blended 1.21... (0.05) pts.”

Churn (postpaid wireless): 0.95% (2016) — “Our monthly postpaid subscriber churn rate was 0.95% in 2016, as compared to 0.94% in 2015.”

Churn (Postpaid wireless): 0.95% (2016) — “Our monthly postpaid subscriber churn rate was 0.95% in 2016, as compared to 0.94% in 2015.”

Churn (wireless postpaid): 0.98% (Q4 2016) — “Industry-leading wireless monthly postpaid churn of 0.98 per cent”

Churn (postpaid wireless): 0.94% (Q3 2016) — “postpaid churn rate of 0.94% in the quarter. TELUS has now delivered a postpaid churn result of less than 1% in 12 of the last 13 quarters”

Churn (wireless blended): 1.18% (Q3 2016) — “Blended churn of 1.18 per cent in the third quarter of 2016 is among TELUS' lowest quarterly churn rates”

Churn (postpaid): 0.9% (Q2 2016) — “Our monthly postpaid subscriber churn rate was 0.90% in the second quarter of 2016”

Churn (wireless blended): 1.15% (Q2 2016) — “Blended churn of 1.15 per cent in the second quarter of 2016 is among TELUS' lowest quarterly churn rates”

Churn (Wireless blended): 1.26% (Q1 2016, monthly) — “Blended churn of 1.26% in the first quarter of 2016 represented our lowest first quarter churn rate”

Churn (Wireless postpaid): 0.97% (Q1 2016, monthly) — “Our monthly postpaid subscriber churn rate was 0.97% in the first quarter of 2016, as compared to 0.91% in the first quarter of 2015.”

Churn (TELUS blended wireless): 1.26% (FY2015) — “blended churn rate was 1.26% in 2015, as compared to 1.41% in 2014, representing our lowest annual blended churn rate since we became a national carrier 15 years ago”

Churn (TELUS postpaid wireless): 0.94% (FY2015) — “average monthly postpaid subscriber churn rate was 0.94% in 2015, as compared to 0.93% in 2014”

Churn (wireless postpaid): 0.94% (2015) — “Our average monthly postpaid subscriber churn rate was 0.94% in 2015, as compared to 0.93% in 2014”

Churn (wireless blended): 1.26% (2015) — “Our blended churn rate was 1.26% in 2015, as compared to 1.41% in 2014, representing our lowest annual blended churn rate”

Churn (blended): 1.32% (Q4 2015) — “Blended monthly churn improved 11 basis points to 1.32 per cent”

Churn (postpaid): 1.01% (Q4 2015) — “Monthly postpaid subscriber churn of 1.01 per cent increased 7 basis points year-over-year”

Churn (postpaid wireless): 0.97% (Q3 2015, monthly) — “Our monthly postpaid wireless subscriber churn rate was 0.97% in the third quarter of 2015”

Churn (wireless blended monthly): 1.28% (Q3 2015) — “Blended monthly churn improved 4 basis points to 1.28 per cent”

Churn (blended): 1.17% (Q2 2015, monthly) — “blended monthly churn was down 20 basis points to reach a low 1.17 per cent”

Churn (postpaid wireless): 0.86% (Q2 2015, monthly) — “Monthly postpaid subscriber churn declined 4 basis points year-over-year to an industry-leading 0.86 per cent”

Churn (blended): 1.28% (Q1 2015, monthly) — “Our blended churn rate was 1.28% in the first quarter of 2015, as compared to 1.50% in the first quarter of 2014.”

Churn (postpaid wireless): 0.91% (Q1 2015, monthly) — “Monthly postpaid subscriber churn declined 8 basis points year-over-year to 0.91 per cent”

Churn (TELUS blended wireless): 1.31% (FY2014) — “blended churn rate was 1.31% in 2014, as compared to 1.41% in 2013, representing our lowest annual churn rate since we became a national carrier 14 years ago”

Churn (TELUS postpaid wireless): 0.93% (FY2014) — “monthly postpaid subscriber churn rate was 0.93% in 2014, as compared to 1.03% in 2013”

Churn (blended wireless): 1.31% (FY2014) — “blended monthly subscriber churn rate, excluding Public Mobile, was 1.31% in 2014, as compared to 1.41% in 2013”

Churn (blended): 1.33% (Q4 2014, monthly) — “Our blended churn was 1.33% in the fourth quarter of 2014 and 1.31% in the full year of 2014, as compared to 1.41%”

Churn (postpaid wireless): 0.93% (FY 2014, annualized) — “Notably, we realized an annualized postpaid wireless churn rate of 0.93 per cent - the best full-year churn result we have ever achieved”

Churn (postpaid wireless): 0.94% (Q4 2014, monthly) — “Monthly postpaid subscriber churn declined three basis points year-over-year to 0.94 per cent.”

Churn (blended (excl. Public Mobile)): 1.25% (Q3 2014) — “Blended monthly churn (excluding Public Mobile) was down 11 basis points to reach an all-time record low of 1.25 per cent.”

Churn (blended (excluding Public Mobile)): 1.26% (Q2 2014) — “Our blended monthly subscriber churn rate, excluding Public Mobile, was 1.26% in the second quarter of 2014, and 1.33% for the first six months of 2014, as compared to 1.40% in the second quarter of 2013”

Churn (postpaid wireless): 0.9% (Q2 2014) — “Monthly postpaid subscriber churn declined 13 basis points to 0.90 per cent — matching a record low set by TELUS eight years ago.”

Churn (Blended wireless (excl. Public Mobile)): 1.39% (Q1 2014) — “Blended monthly churn (excluding Public Mobile) was down 9 basis points to 1.39 per cent.”

Churn (Postpaid wireless): 0.99% (Q1 2014) — “Monthly postpaid subscriber churn declined 12 basis points to 0.99 per cent — the lowest first quarter postpaid churn result in seven years.”

Churn (TELUS blended wireless): 1.41% (FY2013) — “blended monthly wireless subscriber churn rate was 1.41% in 2013 (1.47% in 2012)”

Churn (TELUS postpaid wireless): 1.03% (FY2013) — “postpaid average monthly churn rate was 1.03% in 2013, as compared to 1.09% in 2012”

Churn (blended wireless): 1.41% (2013, monthly) — “blended monthly wireless subscriber churn rate was 1.41% in 2013 (1.47% in 2012)”

Churn (postpaid wireless): 1.03% (2013, monthly) — “average monthly postpaid subscriber churn rate was 1.03% in 2013, as compared to 1.09% in 2012”

Churn (Blended wireless (excluding Public Mobile)): 1.41% (Q4 2013) — “Blended monthly churn (excluding Public Mobile) was down 10 basis points to 1.41 per cent”

Churn (Postpaid wireless): 0.97% (Q4 2013) — “Monthly postpaid subscriber churn declined 15 basis points to 0.97 per cent — the lowest postpaid churn result in seven years”

Churn (blended wireless): 1.42% (9M 2013 monthly) — “1.42% for the first nine months of 2013”

Churn (postpaid wireless): 1.05% (9M 2013 monthly) — “1.05% the first nine months of 2013”

Churn (blended wireless): 1.36% (Q3 2013) — “Blended monthly churn was down by eight basis points to 1.36 per cent”

Churn (postpaid wireless): 0.99% (Q3 2013) — “Monthly postpaid subscriber churn declined 11 basis points to 0.99 per cent, the lowest in over six years”

Churn (blended wireless): 1.45% (6M 2013 monthly) — “Blended monthly wireless subscriber churn rates were 1.40% and 1.45% in the second quarter and first six months of 2013”

Churn (blended wireless): 1.4% (Q2 2013 monthly) — “Blended churn increased slightly by one basis point to 1.40 per cent”

Churn (postpaid wireless): 1.07% (6M 2013 monthly) — “postpaid subscriber churn rates were 1.03% and 1.07% in the second quarter and first six months of 2013”

Churn (postpaid wireless): 1.03% (Q2 2013 monthly) — “industry-leading low postpaid wireless churn rate of only 1.03 per cent per month”

Churn (blended wireless): 1.48% (Q1 2013) — “blended churn decreased seven bps to 1.48 per cent. This is the best first quarter blended churn result in six years”

Churn (postpaid wireless): 1.11% (Q1 2013) — “postpaid subscriber churn rate of only 1.11 per cent per month”

Churn (wireless blended): 1.47% (FY2012) — “The blended monthly wireless subscriber churn rate was 1.47% in 2012, as compared to 1.68% in 2011”

Churn (wireless postpaid): 1.09% (FY2012) — “The wireless postpaid subscriber monthly churn rate was 1.09% in 2012, down 0.22 percentage points from 2011”

Churn (blended wireless): 1.47% (FY2012) — “The blended monthly wireless subscriber churn rate was 1.47% in 2012, as compared to 1.68% in 2011”

Churn (postpaid wireless): 1.09% (FY2012) — “The wireless postpaid subscriber monthly churn rate was 1.09% in 2012, down 0.22 percentage points from 2011.”

Churn (wireless blended): 1.51% (Q4 2012) — “blended churn decreased 16 basis points to 1.51 per cent”

Churn (wireless postpaid): 1.12% (Q4 2012) — “Monthly postpaid subscriber churn was 1.12 per cent, down 11 basis points from a year ago”

Churn (wireless blended postpaid): 1.44% (Q3 2012, monthly) — “Blended monthly wireless subscriber churn rates were 1.44% and 1.46%, respectively, in the third quarter and first nine months of 2012, down 0.23 percentage points and 0.22 percentage points”

Churn (wireless postpaid and prepaid blended, monthly): 1.39% (Q2 2012) — “Blended monthly subscriber churn decreased 28 basis points year-over-year to 1.39 per cent - the lowest level in five years”

Churn (wireless postpaid): 1.55% (Q1 2012) — “The blended monthly wireless subscriber churn rate was 1.55% in the first quarter of 2012, down 0.15 percentage points when compared to 1.70% in the first quarter of 2011”

Churn (wireless): 1.68% (FY2011) — “The blended monthly wireless subscriber churn rate was 1.68% in 2011, up from 1.57% in 2010”

Churn (blended monthly wireless): 1.68% (FY2011) — “Full-year blended churn was 1.68%, up from 1.57% in 2010”

Churn (blended monthly wireless): 1.67% (Q4 2011) — “Blended monthly subscriber churn decreased 5 bps year over year to 1.67 per cent”

Churn (Wireless blended monthly): 1.68% (9M 2011) — “The blended monthly wireless subscriber churn rate was 1.67% in the third quarter of 2011 and 1.68% in the first nine months of 2011, up from 1.54% and 1.52%”

Churn (Wireless blended monthly): 1.67% (Q3 2011) — “The blended monthly wireless subscriber churn rate in the third quarter of 2011 was 1.67%, up from 1.54% in the same period in 2010”

Churn (wireless): 1.67% (Q2 2011) — “The blended monthly wireless subscriber churn rate in the second quarter of 2011 was 1.67%, up from 1.45% in the same period in 2010”

Churn (Wireless blended monthly): 1.7% (Q1 2011) — “The blended monthly wireless subscriber churn rate in the first quarter of 2011 was 1.70%, similar to 1.72% reported in the fourth quarter of 2010 and up from 1.55% in the first quarter of 2010”

Churn (wireless): 1.57% (FY2010) — “For the full year, monthly subscriber churn was 1.57% as compared to 1.58% in 2009”

Churn (wireless subscribers): 1.57% (FY2010) — “For the full year, monthly subscriber churn was 1.57% as compared to 1.58% in 2009.”

Churn (wireless): 1.72% (Q4 2010) — “Wireless monthly subscriber churn increased to 1.72% in the fourth quarter of 2010, as compared to 1.60% in the same period in 2009”

Churn (TELUS wireless blended): 1.45% (Q2 2010, monthly) — “Blended monthly subscriber churn improved 10 basis points to 1.45%, reflecting improving economic conditions”

Churn (wireless): 1.55% (Q1 2010) — “The blended churn rate improved to 1.55% in the first quarter of 2010 from 1.62% in the same period in 2009.”

Churn (wireless postpaid): 1.6% (Q4 2009) — “The fourth quarter 2009 churn rate was stable at 1.60% when compared to Q4 2008”

Churn (wireless postpaid): 1.58% (2009) — “The churn rate of 1.58% in 2009 increased from 1.52% in 2008 (adjusted)”

Churn (wireless): 1.58% (FY2009) — “The full year blended churn rate of 1.58% in 2009 increased from 1.52% in 2008.”

Churn (wireless): 1.6% (Q4 2009) — “Blended monthly subscriber churn was essentially flat year-over-year at 1.60%.”

Churn (Wireless blended): 1.57% (nine months 2009) — “The blended churn rate for the first nine months of 2009 was 1.57%, up from 1.49%”

Churn (Wireless blended): 1.55% (Q3 2009) — “The blended churn rate for the third quarter of 2009 increased slightly to 1.55% when compared to 1.52%”

Churn (wireless): 1.55% (Q2 2009 monthly) — “The blended churn rate for the second quarter of 2009 increased to 1.55% when compared to 1.43% in the second quarter of 2008”

Churn (Wireless blended monthly): 1.62% (Q1 2009) — “Blended monthly subscriber churn increased to 1.62% from 1.53% a year ago”

Churn (wireless adjusted): 1.52% (2008) — “Adjusted churn, per month (%) (3) 1.52 1.45 0.07 pts”

Churn (wireless): 1.57% (2008, monthly) — “Wireless churn (a measure of the monthly customer disconnect rate) was up slightly in 2008 at 1.57%”

Churn (Wireless): 1.62% (monthly) — “Blended monthly subscriber churn increased slightly to 1.62% from 1.59% a year ago”

Churn (Wireless blended (excluding analogue deactivations)): 1.52% (Q3 2008) — “Adjusted churn, per month (%) (3) 1.52 1.43 0.09 pts”

Churn (blended): 1.43% (Q2 2008) — “Blended monthly subscriber churn decreased slightly to 1.43% from 1.45% a year ago”

Churn (wireless blended): 1.48% (6M 2008) — “The blended churn rate of 1.48% for the first six months of 2008 increased from 1.40% in the same period in 2007”

Churn (wireless (blended)): 1.53% (Q1 2008) — “Blended monthly subscriber churn increased to 1.53% from 1.35% a year ago”

Churn (Wireless (monthly)): 1.45% (FY2007) — “Monthly deactivations (churn rate) 1.45 % 1.33 % 1.39 %”

Churn (wireless): 1.45% (2007 full year, monthly) — “Churn, per month (%)(5) 1.45 1.33 0.12 pts”

Churn (TELUS wireless blended monthly): 1.45% (FY2007) — “Monthly blended churn rates of 1.59% and 1.45%, respectively, in the fourth quarter and full year of 2007”

Churn (TELUS postpaid monthly): 1.14% (Q4 2007) — “Postpaid churn increased slightly to 1.14%”

Churn (TELUS wireless blended monthly): 1.59% (Q4 2007) — “Blended monthly subscriber churn increased to 1.59% from 1.33% a year ago”

Churn (Postpaid): 1.05% (Q3 2007) — “Postpaid churn remained low at 1.05%”

Churn (Blended): 1.43% (Q3 2007) — “Blended monthly subscriber churn increased to 1.43% from 1.36% a year ago”

Churn (wireless postpaid): 1.07% (Q2 2007 monthly) — “Postpaid churn remained low at 1.07%”

Churn (wireless blended): 1.45% (Q2 2007 monthly) — “increased subscriber churn (1.45% in the second quarter of 2007 compared to 1.30% in the same period in 2006)”

Churn (postpaid wireline): 0.86% (Q1 2007) — “The postpaid monthly churn rate for the first quarter of 2007 was less than one per cent, remaining consistent with the same period last year.”

Churn (wireless blended): 1.35% (Q1 2007) — “Blended monthly churn was stable at 1.35% compared to 1.33% a year ago, while postpaid churn remained low at 0.97%”

Churn (Wireless (monthly)): 1.33% (FY2006) — “Churn, per month (%) 1.33 1.39 (0.06) pts”

Churn (TELUS wireless): 1.33% (2006, monthly) — “Churn, per month (%) 1.33 [2006] vs 1.39 [2005]”

Churn (postpaid): 0.97% (Q4 2006, monthly) — “postpaid churn remained low at 0.97%”

Churn (wireless blended): 1.33% (Q4 2006, monthly) — “Blended monthly churn was lower at 1.33% compared to 1.42% a year ago, while postpaid churn remained low at 0.97%”

Churn (blended wireless): 1.33% (9M 2006) — “first nine months of 2006 were 1.36% and 1.33%”

Churn (blended): 1.36% (Q3 2006) — “Blended monthly churn was slightly higher at 1.36% compared to 1.33% a year ago”

Churn (postpaid): 1.3% (Q2 2006) — “The postpaid monthly churn rate decreased when compared with 2005 and was a record low for TELUS in the second quarter of 2006, at less than one per cent”

Churn (Wireless blended): 1.32% (H1 2006) — “The blended churn rate for the first six months of 2006 was 1.32% as compared with 1.41% for the same period last year”

Churn (Wireless postpaid): 0.9% (Q2 2006) — “postpaid churn was a record low 0.90% this quarter”

Churn (wireless blended): 1.33% (Q1 2006, monthly) — “Blended monthly churn this quarter improved to 1.33% from 1.45% a year ago. Postpaid churn was 0.99%”

Churn (wireless): 1.4% (2005, monthly) — “Monthly deactivations (churn rate) 1.4% [2005 and 2004]”

Churn (Wireless): 1.39% (FY2005) — “Continued to lead the Canadian industry...while maintaining one of the lowest churn rates in North America at 1.39%.”

Churn (Wireless): 1.42% (Q4 2005) — “Blended monthly churn improved slightly to 1.42% from 1.45% when compared to the same quarter a year ago”

Churn (postpaid): 1.04% (Q3 2005) — “Post paid churn was 1.04%”

Churn (blended postpaid and prepaid): 1.33% (Q3 2005) — “blended monthly churn was flat at 1.33% versus 1.34% in the same quarter a year ago”

Churn (postpaid): 1.05% (Q2 2005) — “Post paid churn was 1.05%”

Churn (blended postpaid and prepaid): 1.37% (Q2 2005) — “blended monthly churn increased slightly to 1.37% from 1.32% when compared to the same quarter a year ago”

Churn (TELUS Mobility postpaid): 1.12% (Q1 2005) — “Postpaid churn was 1.12% this quarter, down from 1.17% a year ago”

Churn (TELUS Mobility blended): 1.45% (Q1 2005) — “blended monthly churn improved to 1.45% from 1.49% when compared to the same quarter a year ago”

Churn (wireless): 1.4% (2004, monthly) — “Monthly deactivations (churn rate) 1.4% [2004] vs 1.5% [2003]”

Churn: 1.4% (FY2004) — “Churn, per month (%) for full year 2004 was 1.40 compared to 1.46 in 2003.”

Churn: 1.45% (Q4 2004) — “Blended monthly churn improved to 1.45% from 1.58% when compared to the same quarter a year ago and postpaid churn was 1.17% this quarter.”

Churn: 1.34% (Q3 2004) — “Blended postpaid and prepaid churn improved slightly to 1.34% in the third quarter of 2004 when compared with the same quarter in 2003.”

Churn (TELUS Mobility postpaid): 1.05% (Q3 2004) — “postpaid churn was 1.05% this quarter”

Churn (TELUS Mobility postpaid): 1% (Q2 2004, monthly) — “Notably, postpaid churn was 1.0% in the quarter”

Churn (TELUS Mobility blended): 1.3% (Q2 2004, monthly) — “blended monthly churn remained steady at 1.3% when compared to the same quarter a year ago, and down from 1.5% in the previous quarter”

Churn (blended postpaid and prepaid): 1.49% (Q1 2004) — “Blended postpaid and prepaid churn rate slightly improved to 1.49% in the first quarter of 2004 as compared with 1.53%”

Churn (Wireless): 1.5% (monthly) — “Monthly deactivations (churn rate) 1.5% (2003) vs 1.8% (2002)”

Churn (TELUS Mobility postpaid and prepaid blended): 1.5% (2003, monthly) — “Blended postpaid and prepaid churn rate improved significantly to 1.5% in 2003, as compared with 1.8% in 2002.”

Churn (TELUS Mobility): 1.5% (FY2003) — “churn rates of 1.6% and 1.5% in the fourth quarter and for the year, respectively. An improvement from 1.7% and 1.8% from the same periods a year ago.”

Churn (TELUS Mobility): 1.7% (Q3 2002) — “Blended postpaid and prepaid churn declined to 1.4% per month, a considerable improvement from 1.7% for the same quarter last year”

Churn (blended postpaid and prepaid): 1.4% (Q3 2003) — “Blended postpaid and prepaid churn declined to 1.4% per month in the third quarter of 2003, a considerable improvement from 1.7% for the same quarter last year.”

Churn (TELUS Mobility): 1.4% (monthly) — “The churn rate for the first six months of 2003 was 1.4% as compared to 1.9% for the same period last year”

Churn (TELUS Mobility blended postpaid and prepaid): 1.3% (Q2 2003, monthly) — “Mobility blended postpaid and prepaid churn declined to 1.3% per month, a substantial improvement from 2.0% for the same quarter last year.”

Churn (TELUS Mobility postpaid): 1.53% (Q1 2003) — “In the first quarter of 2003 TELUS Mobility's churn rate was further reduced to 1.53%, or by 35 basis points as compared to 1.88%”

Churn (TELUS Mobility): 1.5% (Q1 2003) — “Blended postpaid and prepaid churn averaged 1.5% per month in the first quarter of 2003, a significant improvement from 1.9% for the comparable period one year earlier.”

Churn (Postpaid and prepaid blended): 1.8% (monthly) — “blended postpaid and prepaid churn rate averaged 1.8% per month for 2002 and represented an improvement from a 2.0% churn rate for the same period in 2001”

Churn (TELUS Mobility postpaid and prepaid combined): 1.8% (FY2002) — “The blended postpaid and prepaid churn rate averaged 1.8% per month for 2002 and represented an improvement from a 2.0% churn rate for the same period in 2001.”

Churn (blended postpaid and prepaid): 1.7% (Q4 2002) — “For the second consecutive quarter, the blended postpaid and prepaid churn rate averaged slightly less than 1.7% per month in the fourth quarter of 2002, a significant improvement from 2.1% for the comparable period one year earlier.”