Telecom Argentina Stet - France Telecom S.A.
telecom.com.ar ↗In their words
“Voice churns to that 1.3%, up from 1.2% in the third quarter of 2017”
“We are exploiting our Flow video platform, which we observe that has very good usage and NPS metrics in comparison with the legacy HD. In fact, we have seen good results in our pay TV during the fourth quarter of 2023, where we managed to stabilize our…”
“Infrastructure will provide a technical platform in which the company will leverage to achieve it's major objective; to be leaders in net promoter score, and the first option for value for the customer, working towards this aspiration the company's…”
NPS disclosures (15)
This strategy enabled TMA to differentiate itself from competitors and significantly improve customer Net Promoter Score (NPS). The 4G/LTE rollout reached coverage of 99.6% of the urban population across 2,221 localities and 100% coverage in Argentina’s…
This strategy enabled TMA to differentiate itself from competitors and significantly improve customer Net Promoter Score (NPS). The 4G/LTE rollout reached coverage of 99.4% of the urban population across 2,218 localities and 100% coverage in Argentina’s…
These actions allowed us to consolidate the best market experience, reflected in an NPS above 50 points. Wholesale Services Our mobile telecommunications infrastructure also enables us to offer a range of wholesale services, as summarized below. ●
Some of the highlights in 2024 include: · The use of the Net Promoter Score (NPS) as a key indicator; · Customer Digital Products: Enhancing customer digital experience through various channels, including through personalized digital experiences such as…
NPS: Net Promoter Score. OTT (Over the Top): Over the Top applications or services are those services that bypass traditional network distribution approaches and run over, or on top of, internet networks.
This allowed us to stand out from our competitors, significantly improving the NPS of our customers. The deployment of 4G/LTE has achieved a coverage of 97% of the urban population across 2,032 localities as of December 31, 2023.
We are exploiting our Flow video platform, which we observe that has very good usage and NPS metrics in comparison with the legacy HD. In fact, we have seen good results in our pay TV during the fourth quarter of 2023, where we managed to stabilize our…
…the Customer Experience Index and the number of detractors and is measured internally with the Qualtrics platform.During 2022 the NPS experienced an improving trend in all services. PART I - ITEM 4 INFORMATION ON THE COMPANY TELECOM ARGENTINA…
This allowed us to stand out from our competitors, significantly improving the NPS of our clients. During 2021, service providers in Argentina continued to make significant capital expenditures in new network infrastructure for the enhancement and…
This allowed us to stand out from our competitors, significantly improving the NPS of our clients. During 2020, service providers in Argentina continued to make significant capital expenditures in new network infrastructure for the enhancement and…
In line with Telecom’s strategic goals in 2019, we continued to work on consolidating the Company's leadership in Net Promote Score (NPS), revenue share and market share.
…to invest near $1.1 billion, continuing the improvement of our coverage, of our capacity of our mobile, showing the increasing NPS of our customers, which we already know, and we see a lot of track on that, that, that allows the company to sustain…
…and improvements in infrastructure through sustained investment impacted on the quality of service standards and were reflected in the rise of the Net Promoter Score (NPS) indicators of recommendation of Personal as a favorite mobile services brand.
…infrastructure will provide a technical platform in which the company will leverage to achieve it's major objective; to be leaders in net promoter score, and the first option for value for the customer, working towards this aspiration the company's…
We are working to change the manner of how we use the concept of the net promoter score, as we understand that we have a tremendous opportunity in cross-selling services when we look at the convergent market.
Retention disclosures (170)
Churn (Mobile Services (Paraguay)): 2.8% (1H26 (monthly)) — “Average monthly churn reached 2.8% in 1H26 compared to 2.3% in 1H25”
Churn (Internet Services): 1.4% (1H26 (monthly)) — “The monthly Internet services churn rate stood at 1.4% in 1H26 and 1.2% in 1H25”
Churn (Mobile Services): 2.1% (1H26 (monthly)) — “the average monthly churn rate amounted to 2.1% in 1H26 and 1H25”
Churn (Mobile Services (Paraguay)): 2.5% (1Q26 (monthly)) — “Average monthly churn reached 2.5% in 1Q26 compared to 2.1% in 1Q25”
Churn (Cable Television Services): 1.6% (1Q26 (monthly)) — “the average monthly churn rate amounted to 1.6% and 1.5% in 1Q26 and 1Q25, respectively”
Churn (Internet Services): 1.3% (1Q26 (monthly)) — “The monthly Internet services churn rate stood at 1.3% in 1Q26 and 1.2% in 1Q25”
Churn (Mobile Services): 2.4% (1Q26 (monthly)) — “the average monthly churn rate amounted to 2.4% in 1Q26 compared to 2.0% in 1Q25”
Churn (TMA internet services): 1.2% (FY2025) — “The monthly Internet services churn rate stood at 1.2% in 2025 and 1.5% in 2024”
Churn (TMA mobile services): 2.1% (FY2025) — “the average monthly churn rate amounted to 2.1% in 2025, compared to 1.4% in 2024”
Churn (Internet Services): 1.8% (2024 (monthly)) — “the churn rate per month amounted to 1.8% in 2024 and 2023”
Churn (Mobile Services (Núcleo)): 2.7% (2024 (monthly)) — “the average churn rate per month amounted to 2.7% and 2.9% in 2024 and 2023, respectively”
Churn (Mobile Services (Personal)): 1.4% (2024 (monthly)) — “the average churn rate per month amounted to 1.4% in 2024 (compared to a 1.8% average in 2023)”
Churn (Cable Television Services): 1.5% (9M25 (monthly)) — “the average monthly cable TV churn rate stood at 1.5% and 1.8% in 9M25 and 9M24, respectively”
Churn (Internet Services): 1.2% (9M25 (monthly)) — “The churn rate per month amounted to 1.2% and 1.6% in 9M25 and 9M24, respectively”
Churn (Mobile Services (Núcleo)): 2.3% (9M25 (monthly)) — “The average churn rate per month amounted to 2.3% in 9M25 (compared to a 2.6% average in 9M24)”
Churn (Mobile Services (Personal)): 2.1% (9M25 (monthly)) — “average churn rate per month amounted to 2.1% in 9M25 (compared to a 1.5% average in 9M24)”
Churn (Mobile Services - prepaid/postpaid): 2.1% (9M25) — “average churn rate per month amounted to 2.1% in 9M25 (compared to 1.5% in 9M24)”
Churn (Mobile Services): 2.3% (1H25) — “average churn rate per month amounted to 2.3% in 1H25 (compared to 2.6% in 1H24)”
Churn (Mobile Services - prepaid/postpaid mix): 2.1% (1H25) — “average churn rate per month amounted to 2.1% in 1H25 (compared to 1.6% in 1H24)”
Churn (cable TV (TMA)): 4% (1H25) — “For TMA, churn stood at 4.0% and 3.3% as of June 30, 2025 and 2024, respectively”
Churn (cable TV (Telecom excluding TMA)): 1.5% (1H25) — “The average monthly churn rate for cable TV was 1.5% for Telecom (excluding TMA) as of June 30, 2025, compared to 1.8%”
Churn (internet (TMA)): 2% (1H25) — “The average monthly churn rate for internet services as of June 30, 2025 was 2.0% (vs. 1.8% in 1H24)”
Churn (internet (Telecom excluding TMA)): 1.2% (1H25) — “The monthly churn rate for internet services stood at 1.2% and 1.9% as of June 30, 2025 and 2024”
Churn (mobile (TMA)): 1.6% (1H25) — “TMA's average monthly churn stood at 1.6% in 1H25 (vs. 2.0% average in 1H24)”
Churn (cable television services Argentina): 1.5% (3M 2025) — “The average churn rate per month amounted to 1.5% and 1.6% as of March 31, 2025 and 2024, respectively.”
Churn (internet services Argentina): 1.2% (3M 2025) — “The churn rate per month amounted to 1.2% and 1.3% in 3M25 and 3M24, respectively.”
Churn (mobile services Paraguay): 2.1% (3M 2025) — “The average churn rate per month amounted to 2.1% in 3M25 (compared to a 2.6% average in 3M24)”
Churn (mobile services Argentina): 2% (3M 2025) — “the average churn rate per month amounted to 2% in 3M25 (compared to a 1.5% average in 3M24)”
Churn (Núcleo mobile): 2.7% (2024) — “The average churn rate per month amounted to 2.7% and 2.9% in 2024 and 2023, respectively”
Churn (Mobile Services): 1.4% (2024) — “The average churn rate per month amounted to 1.4% in 2024 (compared to a 1.8% average in 2023)”
Churn (cable TV): 2.1% (FY24) — “The monthly churn for cable television stood at 2.1% as of December 31, 2024, compared to 1.8% as of December 31, 2023”
Churn (internet): 1.8% (FY24) — “The monthly churn rate of Internet services remained stable at 1.8% as of December 31, 2024, and 2023”
Churn (Cable television services): 2.1% (9M24) — “The average churn rate per month amounted to 2.1% and 1.8% as of September 30, 2024 and 2023, respectively.”
Churn (Mobile Services, Argentina): 1.5% (9M24) — “the average churn rate per month amounted to 1.5% in 9M24 (compared to a 1.8% average in 9M23)”
Churn (Cable Television Services, Argentina): 2.1% (9M24) — “The average churn rate per month amounted to 2.1% and 1.8% as of September 30, 2024 and 2023, respectively”
Churn (cable television): 2.1% (9M24) — “monthly churn for cable television stood at 2.1% as of September 30, 2024”
Churn (Internet services): 1.9% (9M24) — “monthly churn rate of Internet services was 1.9%”
Churn (mobile): 1.5% (9M24) — “average monthly churn rate was 1.5% in 9M24 (compared to an average of 1.8% in 9M23)”
Churn (Mobile Services, Paraguay): 2.6% (1H24) — “The average churn rate per month amounted to 2.6% in 1H24 (compared to a 2.8% average in 1H23)”
Churn (Mobile Services, Argentina): 1.6% (1H24) — “the average churn rate per month amounted to 1.6% in 1H24 (compared to a 1.8% average in 1H23)”
Churn (Cable Television Services, Argentina): 2% (1H24) — “The average churn rate per month amounted to 2.0% in both 1H24 and 1H23.”
Churn (Internet Services): 1.9% (H1 2024) — “The monthly churn rate of Internet services was 1.9% and 1.7% as of June 30, 2024, and 2023, respectively”
Churn (Cable television services): 1.8% (3M24) — “The average churn rate per month amounted to 1.8% in both 3M24 and 3M23.”
Churn (Mobile services (Argentina)): 1.5% (3M24) — “Additionally, the average churn rate per month amounted to 1.5% in 3M24 (compared to a 1.7% average in 3M23).”
Churn (Internet Services): 1.5% (Q1 2024) — “The monthly churn rate of Internet services was positioned at 1.5% and 1.7% as of March 31, 2024, and 2023, respectively”
Churn (Núcleo mobile): 2.9% (2023, monthly) — “average churn rate per month amounted to 2.9% and 3.3% in 2023 and 2022, respectively”
Churn (Mobile (Personal/Núcleo combined)): 1.8% (2023, monthly) — “average churn rate per month amounted to 1.8% in 2023 (compared to a 2.3% average in 2022)”
Churn (Internet Services): 1.8% (FY 2023) — “The monthly churn rate of Internet services was positioned at 1.8% and 1.6% as of December 31, 2023, and 2022, respectively”
Churn (Mobile services Paraguay): 2.5% (9M 2023) — “the average churn rate per month amounted to 2.5% and 2.7% in 9M23 and 9M22, respectively”
Churn (Mobile services Argentina): 1.8% (9M 2023) — “the average churn rate per month amounted to 1.8% in 9M23 (compared to a 2.4% average in 9M22)”
Churn (Cable television services): 1.9% (H1 2023) — “Churn rate per month of Cable television services positioned into 1.9% and 1.3% as of June 30, 2023 and 2022”
Churn (Postpaid mobile): 2.8% (H1 2023) — “The average churn rate per month amounted to 2.8% in 1H23 (vs. 2.7% in 1H22)”
Churn (Mobile services): 1.8% (1H2023) — “The average monthly churn rate was 1.8% in 1H23 (compared to an average of 2.4% in 1H22).”
Churn (Cable television services): 1.8% (Q1 2023) — “Churn rate per month of Cable television services positioned into 1.8% and 1.3% as of March 31, 2023 and 2022”
Churn (Postpaid mobile): 2.6% (Q1 2023) — “The average churn rate per month amounted to 2.6% in 1Q23 (vs. 2.9% in 1Q22)”
Churn (Internet services): 1.7% (1Q 2023) — “The monthly churn rate of Internet services was positioned at 1.7% and 1.5% as of March 31, 2023 and 2022, respectively.”
Churn (mobile telephony): 3.3% (FY2022, monthly) — “the churn rate per month amounted to 3.3% in 2022 and 2021”
Churn (mobile telephony): 2.3% (December 2022, monthly) — “The average churn rate per month amounted to 2.3% in December 2022 (vs. 1.5% average in December 2021)”
Churn (Internet services): 1.6% (FY 2022) — “The monthly churn rate of Internet services was positioned at 1.6% and 1.5% as of December 31, 2022 and 2021, respectively.”
Churn (Cable TV): 1.3% (FY 2022) — “The average monthly churn rate as of December 31, 2022, and as of December 31, 2021, was 1.3% and 1.1%, respectively.”
Churn (Mobile): 2.3% (FY 2022) — “The average monthly churn rate was 2.3% (vs. 1.5% in FY21).”
Churn (Mobile): 2.5% (9M2022) — “Mobile churn was 2.5% (vs. 1.6% in 9M21).”
Churn (Fixed/Broadband): 2.7% (1H 2022) — “The average churn rate per month amounted to 2.7% in 1H22 (vs. 3.6% in 1H21)”
Churn (Mobile): 2.4% (1H2022) — “Mobile churn was 2.4% (vs. 1.5% in 1H21).”
Churn (Cable Television): 1.3% (Q1 2022) — “Churn rate per month of Cable television services positioned into 1.3% and 1.2% as of March 31, 2022 and 2021”
Churn (Internet Services): 1.5% (Q1 2022) — “Churn rate per month positioned into 1.5% and 1.3% as of March 31, 2022 and 2021”
Churn (Fixed/Broadband): 2.9% (Q1 2022) — “The average churn rate per month amounted to 2.9% in 1Q22 (vs. 3.4% in 1Q21)”
Churn (Mobile): 2.3% (1Q2022) — “Mobile churn was 2.3% (vs. 1.4% in 1Q21).”
Churn (mobile services): 1.1% (December 2021) — “The average churn rate per month amounted to 1.1% in December 2021 (vs. 2.2% average in December 2020).”
Churn (Fixed Telephony and Data): 1.5% (FY2021) — “The average monthly churn rate for the FY21 was 1.5% (vs. 1.3% in FY20).”
Churn (Cable TV): 1.1% (FY2021) — “The average monthly churn during FY21 and FY20 was 1.1% and 1.0%, respectively.”
Churn (Cable Television): 1.1% (9M 2021) — “Churn rate per month of Cable television services positioned into 1.1% and 0.9 % as of September 30, 2021 and 2020”
Churn (Cable Television): 1% (H1 2021) — “Churn rate per month of Cable television services positioned into 1.0% as of June 30, 2021 and 2020”
Churn (Internet Services): 1.5% (H1 2021) — “Churn rate per month positioned into 1.5% and 1.3% as of June 30, 2021 and 2020”
Churn (Núcleo mobile): 3.6% (H1 2021) — “The average churn rate per month amounted to 3.6% in 1H21 (vs. 3.5% in 1H20)”
Churn (Mobile Services): 0.7% (H1 2021) — “The average churn rate per month positioned into 0.7% in 1H21 (vs. 2.1% average in 1H20)”
Churn (Cable Television): 1.2% (Q1 2021) — “Churn rate per month of Cable television services positioned into 1.2% and 1.4% as of March 31, 2021 and 2020”
Churn (Internet Services): 1.4% (Q1 2021) — “Churn rate per month positioned into 1.4% and 1.6% as of March 31, 2021 and 2020”
Churn (Núcleo mobile): 3.4% (Q1 2021) — “The average churn rate per month amounted to 3.4% in 1Q21 (vs. 3.8% in 1Q20)”
Churn (Mobile Services): 1.5% (Q1 2021) — “The average churn rate per month positioned into 1.5% in 1Q21 (vs. 2.3% average in 1Q20)”
Churn (broadband): 1.3% (FY20, monthly) — “average monthly churn rate for the period was 1.3% vs. 1.5% in the FY19”
Churn (Cable TV): 1% (FY20, monthly) — “average monthly churn during FY20 was 1.0% (vs. 1.3% in FY19)”
Churn (mobile): 2.2% (FY20, monthly) — “Mobile churn was 2.2% (vs. 2.9% in FY19)”
Churn (Cable television): 0.9% (9M20) — “The average monthly churn in 9M20 amounted to 0.9% (vs. 1.3% in 9M19)”
Churn (Internet broadband): 1.2% (9M20) — “Internet services churn rate per month amounted to 1.2% and 1.5% as of September 30, 2020 and 2019”
Churn (Mobile prepaid): 3.5% (9M20) — “The average churn rate per month amounted to 3.5% in 9M20 (vs. 3.2% in 9M19)”
Churn (Mobile postpaid): 2.2% (9M20) — “The average churn rate per month amounted to 2.2% in 9M20 (vs. 2.1% average in 9M19)”
Churn (Cable Television): 1% (1H20) — “average monthly churn in 1H20 amounted to 1.0%”
Churn (Internet Services): 1.3% (1H20) — “Internet services churn rate per month amounted to 1.3%”
Churn (Mobile (Paraguay)): 3.5% (1H20) — “average churn rate per month amounted to 3.5% in 1H20”
Churn (Cable television): 1.4% (Q1 2020) — “The average monthly churn in 1Q20 amounted to 1.4% (vs. 1.5% in 1Q19).”
Churn (Internet Services): 1.6% (Q1 2020) — “Internet services churn rate per month amounted to 1.6% and 1.4% as of March 31, 2020 and 2019, respectively”
Churn (Mobile (Paraguay)): 3.2% (Q1 2020) — “The average churn rate per month amounted to 3.2% in 1Q20 (vs. 2.7% in 1Q19).”
Churn (Mobile): 2.2% (1Q20) — “Mobile churn was 2.2% (vs. 2.6% in 1Q19)”
Churn (Internet): 1.5% (2019) — “Internet services churn rate per month amounted to 1.5% as of December 31, 2019”
Churn (Mobile Paraguay): 3.2% (2019) — “The churn rate per month amounted to 3.2% in 2019”
Churn (Mobile (Personal brand)): 2.9% (December 2019) — “The average churn rate per month amounted to 2.9% in December 2019”
Churn (Broadband internet): 1.5% (FY19) — “the average monthly churn rate for the period was 1.5%”
Churn (Cable TV): 1.3% (FY19) — “the average monthly churn during FY19 was 1.3%”
Churn (cable television): 1.3% (9M19) — “The average monthly churn of 9M19 amounted to approximately 1.3% (vs. 1.2% in 9M18)”
Churn (internet services): 1.5% (9M19) — “Internet services churn rate per month amounted to 1.5% and 1.3% as of September 30, 2019 and 2018”
Churn (mobile Paraguay): 3.2% (9M19) — “The average churn rate per month amounted to 3.2% in 9M19 (vs. 3.0% in 9M18)”
Churn (mobile services): 2.1% (9M19) — “The average churn rate per month amounted to 2.1% in 9M19 (vs. 2.7% average in 9M18)”
Churn (Broadband): 1.5% (9M 2019) — “the average monthly churn rate for the period was 1.5%”
Churn (Cable TV): 1.3% (9M 2019) — “the average monthly churn during 9M19 was 1.3%”
Churn (cable television): 1.4% (1H19) — “The average monthly churn of 1H19 amounted to approximately 1.4% (vs. 1.3% in 1H18)”
Churn (mobile Paraguay): 2.9% (1H19) — “The average churn rate per month amounted to 2.9% in 1H19 (vs. 3.1% in 1H18)”
Churn (mobile services): 2.3% (1H19) — “The average churn rate per month amounted to 2.3% in 1H19 (vs. 2.7% average in 1H18)”
Churn (cable television): 1.5% (1Q19) — “The average monthly churn of 1Q19 amounted to approximately 1.5% (vs. 1.3% in 1Q18)”
Churn (internet services): 2% (1Q19) — “Internet services churn rate per month amounted to 2.0% and 1.8% as of March 31, 2019 and 2018”
Churn (mobile Paraguay): 2.7% (1Q19) — “The average churn rate per month amounted to 2.7% in 1Q19 (vs. 3.3% in 1Q18)”
Churn (mobile services): 2.6% (1Q19) — “The average churn rate per month amounted to 2.6% in 1Q19 (vs. 2.7% average in 1Q18)”
Churn (Cable TV): 1.5% (Q1 2019) — “average monthly churn during 1Q19 was 1.5%”
Churn (Broadband): 2% (Q1 2019) — “Monthly churn was 2.0% in 1Q19”
Churn (Broadband services): 1.9% (2018) — “For the year ended December 31, 2018, our mobile telephony services customer churn rate was 2.7%, our cable television services customer churn rate was 1.45% and our broadband services customer churn rate was 1.9%.”
Churn (Cable television): 1.45% (2018) — “For the year ended December 31, 2018, our mobile telephony services customer churn rate was 2.7%, our cable television services customer churn rate was 1.45% and our broadband services customer churn rate was 1.9%.”
Churn (Mobile telephony): 2.7% (2018) — “For the year ended December 31, 2018, our mobile telephony services customer churn rate was 2.7%, our cable television services customer churn rate was 1.45% and our broadband services customer churn rate was 1.9%.”
Churn (Cable TV): 1.4% (FY2018) — “average monthly churn during FY18 was 1.4%”
Churn (Broadband): 1.9% (FY2018) — “Monthly churn was 1.9% in FY18”
Churn (Cable Television): 1.4% (9M18) — “The monthly average churn during 9M18 amounted to 1.4% (vs. 1.1% in PF9M17)”
Churn (Mobile Paraguay): 3% (9M18) — “The churn rate per month amounted to 3.0% in 9M18 (vs. 2.6% in PF9M17)”
Churn (voice): 1.3% (Q3 2018) — “voice churns to that 1.3%, up from 1.2% in the third quarter of 2017”
Churn (Cable TV): 1.4% (9M18 monthly) — “Moreover, average monthly churn during 9M18 was 1.4%.”
Churn (Mobile (Personal)): 1.9% (9M18 monthly) — “Monthly churn was 1.9% in 9M18.”
Churn (Cable Television): 1.1% (1H18) — “The monthly average churn during 1H18 amounted to 1.1% (vs. 1.2% in PF1H17)”
Churn (Mobile Paraguay): 3.1% (1H18) — “The churn rate per month amounted to 3.1% in 1H18 (vs. 2.4% in PF1H17)”
Churn (Mobile Argentina): 2.8% (1H18) — “The churn rate per month amounted to 2.8% in 1H18 (vs. 2.5% in PF1H17)”
Churn (Cable TV): 1.1% (1H18 monthly) — “Moreover, average monthly churn during 1H18 improved to 1.1%.”
Churn (Cable Television): 1.3% (1Q18) — “The monthly average churn during 1Q18 remained steady at 1.3%”
Churn (Mobile Paraguay): 3.3% (1Q18) — “The churn rate per month amounted to 3.3% in 1Q18 (vs. 2.0% in PF1Q17)”
Churn (Mobile Argentina): 2.7% (1Q18) — “The churn rate per month amounted to 2.7% in 1Q18 (vs. 2.9% in PF1Q17)”
Churn (Cable TV): 1.3% (1Q18 monthly) — “Moreover, average monthly churn during 1Q18 remained at 1.3%.”
Churn (Mobile (Personal)): 1.5% (1Q18 monthly) — “Monthly churn of each product was approximately 1.5% in 1Q18.”
Churn (Cable TV): 14.6% (FY2017) — “Cablevisión's cable customer churn rate for the year ended December 31, 2017 was 14.6%, compared to 13.8% and 12.6% in 2016 and 2015, respectively.”
Churn (Personal Mobile Services): 2.8% (FY2017) — “The churn rate per month amounted to 2.8% in 2017 (vs. 2.9% in 2016)”
Churn (Internet (ADSL)): 1.4% (FY2017) — “The churn rate per month amounted to 1.4% in 2017 (vs. 1.7% in 2016)”
Churn (Cablevisión broadband): 17.1% (FY2017) — “For the year ended December 31, 2017, Cablevisión's cable customer churn rate was 14.6% and its broadband customer churn rate was 17.1%”
Churn (Broadband): 17.1% (FY2017) — “Broadband 17.1% 16.2% 0.9 p.p.”
Churn (Cable Television): 14.6% (FY2017) — “Churn Ratio (Annual): Cable Television 14.6% 13.8% 0.8 p.p.”
Churn (ADSL): 1.4% (FY2017) — “monthly churn reached 1.4% in FY17 ... average monthly churn rate for the period reached 1.4% in FY17 vs. 1.7% in FY16”
Churn (Mobile (Personal)): 2.9% (9M 2017, monthly) — “The churn rate per month amounted to 2.9% in 9M17 (vs. 2.7% in 9M16).”
Churn (Internet (ADSL)): 1.4% (9M 2017, monthly) — “The churn rate per month amounted to 1.4% in 9M17 (vs. 1.5% in 9M16).”
Churn (Personal Mobile): 3% (1H17) — “The churn rate per month amounted to 3% in 1H17 (vs. 3% in 1H16);”
Churn (Fixed ADSL Internet): 1.4% (1H17) — “The churn rate per month amounted to 1.4% in 1H17 (vs. 1.5% in 1H16).”
Churn (ADSL): 1.4% (1H17) — “ADSL ARPU reached P$344.0 in 1H17, +35.3% when compared to 1H16 while the monthly churn rate decreased reaching 1.4% in 1H17 vs. 1.5% in 1H16.”
Churn (Personal Mobile): 2.9% (1Q17) — “The churn rate per month amounted to 2.9% in 1Q17 (similar to 1Q16).”
Churn (ADSL): 1.3% (1Q17) — “ADSL ARPU increased to P$331.3 per month in 1Q17 (+33.1% vs. 1Q16); monthly churn reached 1.3% in 1Q17.”
Churn (Personal Mobile): 2.7% (9M16) — “The churn rate per month amounted to 2.7% in 9M16 (vs. 3.1% in 9M15)”
Churn (ADSL/Internet): 1.5% (9M16) — “The churn rate per month amounted to 1.5% in 9M16 (vs. 1.4% in 9M15)”
Churn (Personal Argentina mobile monthly): 2.7% (1H16) — “The churn rate per month amounted to 2.7% in 1H16 (vs. 3.1% in 1H15)”
Churn (ADSL): 1.5% (1H 2016) — “monthly churn reached 1.5% in 1H16”
Churn (Personal Mobile): 2.9% (1Q16) — “The churn rate per month amounted to 2.9% in 1Q16 (vs. 3.3% in 1Q15)”
Churn (ADSL): 1.4% (FY15) — “monthly churn reached 1.4% in FY15; monthly churn rate remained stable 1.4% in FY15 vs. 1.3% in FY14”
Churn (Personal Mobile): 3.1% (9M15) — “The churn rate per month amounted to 3.1 % in 9M15 (vs. 3.0% in 9M14)”
Churn (ADSL/Internet): 1.4% (9M15) — “The churn rate per month amounted to 1.4 % in 9M15 (vs. 1.3% in 9M14)”
Churn (Personal (Argentina)): 3.1% (1H15) — “The churn rate per month amounted to 3.1% in 1H15 (vs. 2.9% in 1H14).”
Churn (ADSL): 1.4% (1H 2015) — “monthly churn reached 1.4% in 1H15”
Churn (Personal mobile): 3.3% (Q1 2015) — “The churn rate per month amounted to 3.3% in 1Q15 (vs. 3.0% in 1Q14).”
Churn (ADSL): 1.3% (FY 2014) — “monthly churn rate reduced to 1.3% in FY14 vs. 1.4% in FY13”
Churn (Personal (mobile)): 3% (9M 2014) — “The churn rate per month amounted to 3.0% in 9M14 (vs. 2.7% in 9M13).”
Churn (Personal (mobile)): 2.9% (1H 2014) — “The churn rate per month amounted to 2.9% in 1H14 (vs. 2.8% in 1H13).”
Churn (Fixed (ADSL)): 1.3% (1H 2014) — “The churn rate per month amounted to 1.3% in 1H14 (vs. 1.5% in 1H13).”
Churn (ADSL): 1.3% (1Q 2014) — “ADSL ARPU increased to P$138.0 per month in 1Q14 (+20.1% vs. 1Q13); monthly churn reached 1.3% in 1Q14.”
Churn (ADSL): 1.4% (FY 2013) — “ADSL ARPU increased to P$124.7 per month in FY13 (+21.9% vs. FY12); monthly churn reached 1.4% in FY13.”
Churn (ADSL): 1.5% (1H 2013) — “ADSL ARPU reached P$119.3 in 1H13, +24% when compared to 1H12 and the monthly churn rate was 1.5% in 1H13.”
Churn (ADSL): 1.6% (Q1 2013) — “ADSL ARPU increased to P$114.9 per month in 1Q13 (+20% vs. 1Q12); monthly churn reached 1.6% in 1Q13.”
Churn (ADSL): 1.4% (FY 2012) — “ADSL ARPU reached approximately P$102.3 in FY12, +18% when compared to FY11 and the monthly churn rate was 1.4% in FY12, continuing at low levels.”
Churn (ADSL, monthly): 1.3% (9M12) — “monthly churn remained at 1.3% in 9M12”
Churn (ADSL): 1.2% (H1 2012) — “ADSL ARPU increased to P$96,1 per month in 1H12 (+14% vs. 1H11); monthly churn remained stable at 1.2% in 1H11”
Churn (ADSL): 1.3% (Q1 2012) — “ADSL ARPU increased to P$96 per month in 1Q12 (+16% vs. 1Q11); monthly churn slightly increase to 1.3% in 1Q12”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.