Directv Financing Co Inc
In their words
“Decline in monthly post paid churn to 1.42%; reduction in post-paid churn was mainly driven by lower churn in Venezuela and Brazil”
“Average Monthly Total Subscriber Churn 1.65 %; Average Monthly Post-paid Subscriber Churn 1.42 %”
“Average monthly churn rate to 1.56% on a larger subscriber base”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (35)
Churn (DIRECTV Latin America post-paid): 1.42% (FY2011) — “decline in monthly post paid churn to 1.42%; reduction in post-paid churn was mainly driven by lower churn in Venezuela and Brazil”
Churn (DIRECTV Latin America total): 1.65% (Q4 2011) — “Average Monthly Total Subscriber Churn 1.65 %; Average Monthly Post-paid Subscriber Churn 1.42 %”
Churn (DIRECTV U.S.): 1.56% (FY2011) — “average monthly churn rate to 1.56% on a larger subscriber base”
Churn (DIRECTV U.S.): 1.52% (Q4 2011) — “an increase in the average monthly churn rate to 1.52%; Average Monthly Subscriber Churn 1.52 %”
Churn (All subscribers): 1.57% (9M 2011) — “Average monthly subscriber churn % 1.57 % 1.56 % — 0.6 % ... Churn was relatively unchanged from 2010”
Churn (DIRECTV Latin America postpaid): 1.39% (Q3 2011) — “decline in monthly post paid churn in the quarter to 1.39%. Gross additions were higher”
Churn (DIRECTV U.S.): 1.62% (Q3 2011) — “lower average monthly churn rate of 1.62%. The ARPU increase to $92.21”
Churn (DIRECTV Latin America postpaid): 1.44% (Q2 2011) — “slight decline in post-paid churn to 1.44% driven by lower churn in Brazil and Venezuela”
Churn (DIRECTV U.S.): 1.59% (Q2 2011) — “Net additions declined to 26,000 as the increase in gross additions was more than offset by a higher average monthly churn rate of 1.59%”
Churn (DIRECTV Latin America postpaid): 1.43% (Q1 2011) — “a decline in post-paid churn to 1.43% driven by lower churn in Brazil and Venezuela”
Churn (DIRECTV U.S.): 1.5% (Q1 2011) — “Average Monthly Subscriber Churn 1.50 %”
Churn (DIRECTV Latin America): 1.55% (Q4 2010) — “average monthly churn was relatively unchanged at 1.55% while post-paid churn declined 8 basis points to 1.37%”
Churn (DIRECTV Latin America): 1.77% (FY2010) — “average monthly churn rate of 1.77%. The higher gross additions were largely due to continued strong demand”
Churn (DIRECTV U.S.): 1.44% (Q4 2010) — “churn declined to 1.44% primarily due to improved customer offers and segmentation”
Churn (DIRECTV U.S.): 1.53% (FY2010) — “average monthly churn was unchanged at 1.53% resulting in net additions of 663,000”
Churn: 1.56% (9M 2010) — “Average monthly subscriber churn % 1.56 % 1.53 % — 2.0 %”
Churn: 1.49% (6M 2010) — “Average monthly subscriber churn % 1.49 % 1.42 % — 4.9 %”
Churn: 1.51% (Q2 2010) — “Average monthly subscriber churn % 1.51 % 1.51 % — 0.0 %”
Churn: 1.48% (Q1 2010) — “Average monthly subscriber churn % 1.48 % 1.33 % — 11.3 %”
Churn (DIRECTV Latin America): 1.54% (Q4 2009) — “Average monthly subscriber churn 1.54% in the fourth quarter of 2009...5 basis point decline in the average monthly churn rate to 1.54%.”
Churn (DIRECTV U.S.): 1.52% (Q4 2009) — “Average Monthly Subscriber Churn 1.52% resulted in net subscriber additions of 119,000 in the quarter.”
Churn (DIRECTV U.S.): 1.72% (Q3 2009) — “Customer disconnects were higher in the quarter due to a higher monthly churn rate of 1.72% on a larger subscriber base.”
Churn (DIRECTV Latin America): 1.91% (Q2 2009) — “Churn increased to 1.91%”
Churn (DIRECTV U.S.): 1.51% (Q2 2009) — “Monthly churn rate of 1.51%”
Churn (DIRECTV Latin America): 1.86% (Q1 2009, monthly) — “Monthly churn of 1.86% was higher than the prior year's quarter”
Churn (DIRECTV U.S.): 1.33% (Q1 2009, monthly) — “the Lowest Monthly Churn Rate in 10 Years of 1.33%”
Churn (DIRECTV Latin America): 1.59% (Q4 2008) — “Average monthly churn in the quarter to 1.59%”
Churn (DIRECTV U.S.): 1.47% (FY 2008) — “Lowest monthly churn level in 9 years at 1.47%”
Churn (DIRECTV U.S.): 1.42% (Q4 2008) — “Maintaining a low churn rate of 1.42%”
Churn (DIRECTV Latin America): 1.57% (Q1 2008) — “In the first quarter of 2008, DIRECTV Latin America net subscriber additions more than doubled to 200,000 compared to the same period last year. The increase was due to higher gross additions mainly in Brazil, Venezuela and Argentina, partially offset by higher churn of 1.57%”
Churn (DIRECTV U.S.): 1.36% (Q1 2008) — “DIRECTV U.S. Net Subscriber Additions of 275,000 Driven by Higher Gross Additions and the Lowest First Quarter Monthly Churn Rate in 10 Years of 1.36%”
Churn (DIRECTV U.S.): 1.8% (Q3 2006) — “average monthly churn rate down from 1.89% last year to 1.80% in the current period”
Churn (DIRECTV U.S.): 1.45% (Q1 2006) — “average monthly churn fell to 1.45% in the quarter”
Churn (DIRECTV U.S.): 1.7% (Q4 2005) — “monthly churn was 1.70% in the fourth quarter compared to 1.89% in the third quarter”
Churn (DIRECTV subscribers): 1.5% (FY2003) — “Average monthly subscriber churn % 1.5 % 1.6 % 1.8 % (0.1 )% (0.2 )%”
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Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.