Telephone and Data Systems, Inc.
In their words
“We ended the year at 64% of our postpaid handset customers in contract”
“Up from 59% at the end just of last quarter”
“Postpaid handset churn was 1.10%, up from 1.01% a year ago”
NPS disclosures (6)
And we're seeing a strong correlation in the percent of traffic handled by our mid-band network and a corresponding increase in both perception and a higher Net Promoter Score, and we're excited about the value this network is delivering to both our…
…As of June 2023, our NPS is higher than the big 3 carriers in our footprint. You'll see on the slide, we've gone from fourth place to first place in likelihood to recommend by current customers.
The response to the campaign has been very encouraging, and we believe it's positively affected our Net Promoter Score, which is up meaningfully in the past few months.
We also made important progress on key operational initiatives to improve the speed and quality of services delivered to our customers, which helped drive our NPS score to 47 from 33 in 2016.
…with respect to the Hosted and Managed Services (HMS) business, (iv) preparing to launch Internet Protocol Television (IPTV) in new markets, (v) maintaining high net promoter scores and (vi) developing talented employees throughout TDS Telecom.
…base as possible, (xvii) kept top team together and motivated, (xviii) achieved record high new booked business revenue at CLEC, (xix) made effective presentations to the TDS board of directors, and (xx) maintained very high net promoter scores.
Retention disclosures (252)
Churn (Total residential broadband): 1.7% (Q2 2025) — “Total residential broadband churn 1.7%”
Churn (residential fiber): 1.2% (Q2 2026) — “Residential fiber churn...1.2%”
Churn (Total residential broadband): 1.8% (Q1 2026) — “Total residential broadband churn 1.8 %”
Churn (residential fiber): 1.3% (Q1 2026) — “Residential fiber churn...1.3%”
Churn (Total residential broadband): 1.6% (Q4 2025) — “Total residential broadband churn 1.6 % 1.7 % 1.5 % 1.3 % 1.4 %”
Churn (Residential fiber): 1.2% (Q4 2025) — “Residential fiber churn 2 1.2 % 1.5 % 1.1 % 0.9 % 1.0 %”
Churn (residential fiber): 1.5% (Q3 2025, monthly) — “Residential fiber churn 1.5% ... These rates represent the average monthly churn rate for each respective period”
Churn (Total residential broadband): 1.7% (Q3 2025, monthly) — “Total residential broadband churn 1.7% 1.7%”
Churn (Postpaid): 1.29% (Q2 2025, monthly) — “Churn rate 1.29 % 1.21 % 1.29 % 1.25 % 1.16 %”
Churn (Residential fiber): 1.1% (Q2 2025) — “Residential fiber churn 1.1 % (Q2 2024: 1.2%)”
Churn (Residential broadband): 1.5% (Q2 2025) — “Total residential broadband churn 1.5 % (Q2 2024: 1.7%)”
Churn (Prepaid): 4.17% (Q1 2025) — “Prepaid ... Churn rate 4.17 %”
Churn (Postpaid connected devices): 2.4% (Q1 2025) — “Connected devices 2.40 %”
Churn (Residential fiber): 0.9% (Q1 2025) — “Residential fiber churn 0.9 % (Q1 2024: 1.0%)”
Churn (Residential broadband): 1.3% (Q1 2025) — “Total residential broadband churn 1.3 % (Q1 2024: 1.4%)”
Churn (Postpaid handsets): 1.21% (Q1 2025) — “Total Churn 1.21 % (Q1 2025 vs. Q1 2024: 1.22%)”
Churn (Prepaid): 3.7% (Q4 2024) — “Prepaid ... Churn rate 3.70 %”
Churn (Postpaid connected devices): 2.67% (Q4 2024) — “Connected devices 2.67 %”
Churn (Postpaid handsets): 1.29% (Q4 2024) — “Churn rate 1.29 % ... Handsets 1.08 %”
Churn (Connected Devices (wireless)): 2.53% (2024) — “Connected Devices 2.53 % [2024], 2.77 % [2023], 2.95 % [2022]”
Churn (Postpaid handset (wireless)): 1.23% (2024) — “Total Churn 1.23 % [2024], 1.31 % [2023], 1.34 % [2022]”
Churn (prepaid): 3.3% (Q3 2024) — “Prepaid Churn rate 3.30%”
Churn (postpaid handsets): 1.25% (Q3 2024) — “Both postpaid and prepaid churn improved; Churn rate 1.25% (Handsets 1.07%)”
Churn (Postpaid handsets): 1.07% (Q3 2024) — “Churn Handsets 1.07 % 1.11 %; improvements in churn”
Churn (prepaid): 3.6% (Q2 2024) — “Prepaid Churn rate 3.60%”
Churn (postpaid handsets): 1.16% (Q2 2024) — “Churn rate 1.16% (Handsets 0.97%)”
Churn (Postpaid handsets): 0.97% (Q2 2024) — “Churn Handsets 0.97 % 1.01 %; improvements in churn”
Churn (prepaid): 4.06% (Q1 2024) — “Prepaid Churn rate 4.06%”
Churn (postpaid handsets): 1.22% (Q1 2024) — “Postpaid churn rate reduced 4%; Churn rate 1.22% (Handsets 1.03%)”
Churn (prepaid): 3.87% (Q4 2023) — “Prepaid Churn rate 3.87%”
Churn (postpaid handsets): 1.44% (Q4 2023) — “Churn rate 1.44% (Handsets 1.22%)”
Churn (UScellular postpaid connected devices): 2.77% (FY2023) — “Connected Devices 2.77 % 2.95 %”
Churn (UScellular postpaid handsets): 1.1% (FY2023) — “Churn Handsets 1.10 % 1.12 %”
Churn (UScellular postpaid total): 1.31% (FY2023) — “Total Churn 1.31 % 1.34 %”
Churn (Prepaid): 3.68% (Q3 2023) — “Churn rate 3.68% (Prepaid)”
Churn (Connected devices): 2.64% (Q3 2023) — “Connected Devices 2.64 % 3.40 % 2.69 % 2.94 %”
Churn (Postpaid handsets): 1.11% (Q3 2023) — “Churn Handsets 1.11 % 1.15 % 1.06 % 1.12 %”
Churn (Total postpaid): 1.3% (Q3 2023) — “Total Churn 1.30 % 1.42 % 1.06 % 1.12 %”
Churn (Prepaid): 4.18% (Q2 2023) — “Churn rate 4.18% (Prepaid)”
Churn (UScellular postpaid total): 1.21% (Q2 2023) — “Total Churn 1.21 % 1.30 %; improvements in voluntary churn”
Churn (Prepaid): 4.63% (Q1 2023) — “Churn rate 4.63% (Prepaid)”
Churn (UScellular postpaid total): 1.27% (Q1 2023) — “Total Churn 1.27 % 1.30 %; improvements in voluntary churn”
Retention rate (postpaid handset): 64% (Q4 2022) — “We ended the year at 64% of our postpaid handset customers in contract”
Churn (Prepaid): 4.11% (Q4 2022) — “Churn rate 4.11% (Prepaid)”
Churn (Postpaid handsets): 1.35% (Q4 2022) — “Churn rate 1.35% (Handsets 1.12%)”
Churn (UScellular postpaid total): 1.34% (FY2022) — “Total Churn 1.34 % 1.18 % (FY2022 vs FY2021)”
Retention rate (postpaid handset): 61% (Q3 2022) — “up from 59% at the end just of last quarter”
Churn (Postpaid Total): 1.42% (Q3 2022) — “Total Churn 1.42% 1.15% 1.12% 0.92%. Handsets 1.15% 0.95%. Connected Devices 3.40% 2.59%”
Churn (Prepaid): 4.07% (Q2 2022) — “Churn rate 4.07 % [Prepaid]”
Churn (Postpaid Total): 1.3% (Q2 2022) — “Total Churn 1.30% 1.11%. Churn Handsets 1.10% 0.88% 1.10% 0.90%. Connected Devices 2.73% 2.69%”
Churn (Postpaid Connected Devices): 2.7% (Q1 2022) — “Churn Connected Devices 2.70 % 2.53 %”
Churn (Postpaid Handsets): 1.1% (Q1 2022) — “Churn Handsets 1.10 % 0.92 %”
Churn (Prepaid): 4.84% (Q1 2022) — “Churn rate 4.84 % [Prepaid]”
Churn (Postpaid handsets): 1.3% (Q1 2022) — “Churn rate 1.30 % ... Handsets 1.10 %”
Churn (postpaid handset): 1.1% (Q4 2021) — “Postpaid handset churn was 1.10%, up from 1.01% a year ago”
Churn (Prepaid): 4.39% (Q4 2021) — “Churn rate 4.39 % [Prepaid]”
Churn (Postpaid handsets): 1.35% (Q4 2021) — “Churn rate 1.35 % ... Handsets 1.10 %”
Churn (Postpaid): 1.18% (FY2021) — “Total postpaid Churn 1.18% in 2021 vs. 1.09% in 2020”
Churn (Prepaid): 4.09% (Q3 2021) — “Churn rate 4.09 % [Prepaid]”
Churn (Postpaid handsets): 1.15% (Q3 2021) — “Churn rate 1.15 % ... Handsets 0.95 %”
Churn (Postpaid Handsets): 0.95% (Q3 2021) — “Churn Handsets 0.95 % 0.88 % 0.92 % 0.85 %”
Churn (Postpaid Handsets): 0.88% (Q2 2021) — “Churn Handsets 0.88 % 0.71 % 0.90 % 0.83 %”
Churn (Prepaid): 3.66% (Q2 2021) — “Prepaid Churn rate 3.66 % 4.37 % 4.24 % 3.59 % 4.05 %”
Churn (Postpaid Handsets): 1.11% (Q2 2021) — “Churn rate 1.11 % 1.12 % 1.21 % 1.06 % 0.89 %. Handsets 0.88 %”
Churn (Prepaid): 4.37% (Q1 2021) — “Churn rate 4.37 % [Prepaid]”
Churn (Postpaid handsets): 1.12% (Q1 2021) — “Churn rate 1.12 % ... Handsets 0.92 %”
Churn (Postpaid Handsets): 0.92% (Q1 2021) — “Postpaid handset churn 0.92% for Q1 2021”
Churn (postpaid handset): 1.01% (Q4 2020) — “Postpaid handset churn, depicted by the blue bars, was 1.01%, down from 1.11% a year ago.”
Churn (Prepaid): 4.24% (Q4 2020) — “Churn rate 4.24 % [Prepaid]”
Churn (Postpaid handsets): 1.21% (Q4 2020) — “Churn rate 1.21 % ... Handsets 1.01 %”
Churn (postpaid total): 1.09% (FY2020) — “Total Churn 1.09 % 1.31 %”
Churn (postpaid handsets): 0.89% (FY2020) — “Churn Handsets 0.89 % 1.04 %”
Churn (Prepaid): 3.59% (Q3 2020) — “Churn rate 3.59 % 4.05 % 4.67 %”
Churn (Postpaid handsets): 0.88% (Q3 2020) — “Churn Handsets 0.88 % 1.09 %”
Churn (Postpaid total): 1.06% (Q3 2020) — “Total Churn 1.06 % 1.38 %”
Churn (Prepaid): 4.05% (Q2 2020) — “Churn rate 4.05 % 4.67 % 4.40 %”
Churn (Postpaid handsets): 0.71% (Q2 2020) — “Churn Handsets 0.71% (Q2 2020) vs 0.97% (Q2 2019)”
Churn (Postpaid total): 0.89% (Q2 2020) — “Total Churn 0.89% (Q2 2020) vs 1.23% (Q2 2019)”
Churn (Prepaid): 4.67% (Q1 2020) — “Prepaid Churn rate 4.67 %”
Churn (Postpaid connected devices): 3.11% (Q1 2020) — “Connected devices 3.11 %”
Churn (Postpaid (handsets)): 1.21% (Q1 2020) — “Churn rate 1.21 % [Postpaid Handsets]”
Churn (Postpaid handsets): 0.95% (Q1 2020) — “Churn Handsets 0.95 % 0.99 %”
Churn (Postpaid): 1.31% (FY2019) — “Total Churn 1.31 % 1.25 %. Total postpaid churn increased in 2019 due primarily to higher handset defections.”
Churn (postpaid handset): 1.11% (Q4 2019) — “Postpaid handset churn, depicted by the blue bars, was 1.11% for the fourth quarter of 2019, higher than last year”
Churn (Prepaid): 4.4% (Q4 2019) — “Churn rate 4.40 % 4.03 % 4.20 %”
Churn (Postpaid): 1.38% (Q4 2019) — “Churn rate 1.38 % 1.38 % 1.23 %”
Churn (Prepaid): 4.03% (Q3 2019) — “Prepaid ... Churn rate 4.03 %”
Churn (Connected Devices): 3.44% (Q3 2019) — “Churn Connected Devices 3.44 % 3.04 % for Q3 2019 vs Q3 2018”
Churn (Postpaid Handsets): 1.09% (Q3 2019) — “Churn Handsets 1.09 % 1.02 % for Q3 2019 vs Q3 2018”
Churn (Postpaid (total)): 1.38% (Q3 2019) — “Total Churn 1.38 % 1.29 % for Q3 2019 vs Q3 2018”
Churn (Prepaid): 4.2% (Q2 2019) — “Prepaid ... Churn rate (3) 4.20 %”
Churn (Postpaid handsets): 1.23% (Q2 2019) — “Churn rate (3) 1.23 % Handsets 0.97 %”
Churn (Postpaid Connected Devices): 3.01% (Q2 2019) — “Connected Devices 3.01 % 2.85 %”
Churn (Postpaid Handsets): 0.97% (Q2 2019) — “Churn Handsets 0.97 % 0.92 %”
Churn (postpaid handset): 0.99% (Q1 2019) — “Handset churn, depicted by the blue bars, was 0.99% for the first quarter of 2019, fairly flat both year-over-year and sequentially”
Churn (Prepaid): 4.92% (Q1 2019) — “Churn rate 4.92% prepaid”
Churn (postpaid): 1.26% (Q1 2019) — “Total Churn 1.26% for Q1 2019 vs. Q1 2018 1.23%”
Churn (postpaid handset): 1% (Q4 2018) — “Handset churn, depicted by the blue bars was 1% for the fourth quarter of 2018. The same is for the year-ago quarter.”
Churn (Prepaid): 4.98% (Q4 2018) — “Prepaid ... Churn rate (6) 4.98 %”
Churn (Postpaid handsets): 1.29% (Q4 2018) — “Churn rate (6) 1.29 % Handsets 1.00 %”
Churn (Postpaid Handsets): 0.98% (FY2018) — “Churn Handsets 0.98 % 0.99 % 1.18 %”
Churn (Postpaid (total handsets and connected devices)): 1.25% (FY2018) — “Total Churn 1.25 % 1.21 % 1.31 % (average monthly churn rate)”
Churn (postpaid handset): 1.02% (Q3 2018) — “handset churn remains slow at 1.02% per month”
Churn (Prepaid): 4.98% (Q3 2018) — “Churn rate 4.98%”
Churn (Postpaid handset): 1.29% (Q3 2018) — “Churn rate 1.29% ... Handsets 1.02%”
Churn (postpaid handset): 0.92% (Q2 2018) — “postpaid handset churn results were a low 0.92%”
Churn (Prepaid): 4.83% (Q2 2018) — “Churn rate 4.83%”
Churn (Postpaid handset): 1.19% (Q2 2018) — “Churn rate 1.19% ... Handsets 0.92%”
Churn (Postpaid): 1.23% (Q1 2018) — “Quarter Ended March 31, 2018...Churn 1.23% 1.29%”
Churn (postpaid handset): 0.97% (Q1 2018) — “postpaid handset churn continues to be very low at 0.97% per month”
Churn (Prepaid): 5.27% (Q1 2018) — “Churn rate 5.27%”
Churn (Postpaid): 1.21% (FY2017) — “Postpaid Churn 1.21% 1.31% 1.39%”
Churn (postpaid handset): 1% (Q4 2017) — “Handset churn for the fourth quarter was 1%, up only very slightly sequentially”
Churn (Prepaid): 5.09% (Q4 2017) — “Churn rate 5.09%”
Churn (Postpaid handset): 1.27% (Q4 2017) — “Churn rate 1.27% ... Handsets 1.00%”
Churn (prepaid): 4.75% (Q3 2017) — “Churn rate (5) 4.75% 4.93% 5.69% 5.44% 4.84%”
Churn (postpaid handsets): 1.16% (Q3 2017) — “Churn rate (5) 1.16% 1.13% 1.29% 1.41% 1.34% Handsets 0.96%”
Churn (Connected Devices): 2.33% (Q3 2017) — “Connected Devices 2.33% [Q3 2017]”
Churn (Handsets): 0.96% (Q3 2017) — “Handsets 0.96% [Q3 2017]”
Churn (postpaid handset): 0.91% (Q2 2017) — “Handset churn for the second quarter 2017 was 0.91%, a record low for the company, it was down from both last year's 1.1% and the previous quarter's 1.08%.”
Churn (prepaid): 4.93% (Q2 2017) — “Churn rate (5) 4.93% 5.69% 5.44% 4.84% 4.86%”
Churn (postpaid handsets): 1.13% (Q2 2017) — “Churn rate (5) 1.13% 1.29% 1.41% 1.34% 1.20% Handsets 0.91%”
Churn (Connected Devices): 2.45% (YTD 2017) — “Connected Devices 2.45% [YTD 2017]”
Churn (Handsets): 0.99% (YTD 2017) — “Handsets 0.99% [YTD 2017]”
Churn (Postpaid): 1.21% (YTD 2017) — “Churn: 1.21% [YTD 2017]”
Churn (Postpaid Handsets): 1.31% (YTD 2016) — “Postpaid churn declined year over year due to enhancements in the customer experience and improvement in the overall credit mix of gross additions”
Churn (prepaid): 5.69% (Q1 2017) — “Prepaid Total at end of period 480,000 484,000 480,000 413,000 399,000 Churn rate (5) 5.69%”
Churn (postpaid handsets): 1.29% (Q1 2017) — “Churn rate (5) 1.29% 1.41% 1.34% 1.20% 1.28% Handsets 1.08%”
Churn (Connected Devices): 2.55% (YTD 2017) — “Connected Devices 2.55% [YTD 2017]”
Churn (Handsets): 1.08% (YTD 2017) — “Handsets 1.08% [YTD 2017]”
Churn (postpaid handset): 1.23% (Q4 2016) — “Handset churn was 1.23% for the fourth quarter of 2016, very much in line with the consistently low level experienced over the past several quarters.”
Churn (prepaid): 5.44% (Q4 2016) — “Churn rate (5) 5.44% 4.84% 4.86% 5.37% 5.40%”
Churn (postpaid handsets): 1.41% (Q4 2016) — “Churn rate (5) 1.41% 1.34% 1.20% 1.28% 1.31% Handsets 1.23%”
Churn (Connected Devices): 2.11% (YTD 2016) — “Connected Devices churn 2.11% (2016) vs 2.20% (2015)”
Churn (Postpaid handsets): 1.31% (YTD 2016) — “Postpaid Churn 1.31% (2016) vs 1.39% (2015). Handsets 1.18% vs 1.30%. Postpaid churn declined year over year due to enhancements in the customer experience.”
Churn (postpaid handset): 1.22% (Q3 2016) — “postpaid handset and connected device churn, which was 1.22% and 2.04% also showed significant improvement from a year ago.”
Churn (Postpaid): 1.34% (Q3 2016) — “Churn rate (5) 1.34% 1.20% 1.28% 1.31% 1.41%. Churn rate represents the percentage of the connections that disconnect service each month.”
Churn (Connected Devices): 1.97% (YTD 2016) — “Connected Devices 2.31% 1.97%”
Churn (Handsets): 1.17% (YTD 2016) — “Churn 1.41% 1.27% Handsets 1.32% 1.17%”
Churn (Postpaid connections): 1.27% (YTD 2016) — “Postpaid churn declined over the past two years due to enhancements in the customer experience and improvement in the overall credit mix of gross additions.”
Churn (postpaid handset): 1.1% (Q2 2016) — “postpaid handset and connected device churn, which at 1.10% and 1.84% also showed significant improvement from year ago.”
Churn (U.S. Cellular Prepaid): 4.86% (monthly) — “Churn rate (5) 4.86%. These rates represent the average monthly churn rate for each respective period.”
Churn (U.S. Cellular Postpaid): 1.2% (monthly) — “Churn rate (5) 1.20%. Churn metrics represents the percentage of the connections that disconnect service each month.”
Churn (Connected Devices): 1.92% (YTD 2016) — “Connected Devices 2.38% 1.92%”
Churn (Handsets): 1.14% (YTD 2016) — “Churn 1.41% 1.24% Handsets 1.32% 1.14%”
Churn (Postpaid connections): 1.24% (YTD 2016) — “Postpaid churn continued to decline due to enhancements in the customer experience, targeted retention programs and improvement in the overall credit mix of gross additions.”
Churn (U.S. Cellular Prepaid): 5.37% (monthly) — “Churn rate (5) 5.37%. These metrics represent the average monthly postpaid or prepaid churn rate for each respective period.”
Churn (postpaid): 1.28% (Q1 2016) — “Postpaid churn continued to decline due to enhancements in the customer experience, targeted retention programs and improvement in the overall credit mix”
Churn (postpaid wireless): 1.4% (FY2015) — “Postpaid churn in 2015 was 1.4%, down from 1.8% in 2014. U.S. Cellular also believes postpaid churn continued to decline from 2014 levels due to an improved customer experience and strong retention programs.”
Churn (Prepaid): 5.4% (Q4 2015) — “Churn rate (5) 5.4% ... Churn metrics represent the percentage of the postpaid or prepaid customers that disconnect service each month.”
Churn (Postpaid): 1.3% (Q4 2015) — “Churn rate (5) 1.3% ... Churn metrics represent the percentage of the postpaid or prepaid customers that disconnect service each month.”
Churn (postpaid): 1.4% (Q3 2015) — “Churn rate (3) 1.4% 1.3% 1.5% 1.6% 1.6%”
Churn (U.S. Cellular Prepaid): 5.4% (9M 2015) — “The prepaid churn rate was 5.4% in 2015 compared to 6.6% in 2014”
Churn (prepaid): 5.2% (Q1 2015, monthly) — “Churn rate (3) 5.2% 5.8% 5.9% 6.3% 6.5%”
Churn (postpaid): 1.3% (Q1 2015, monthly) — “Churn rate (3) 1.3% 1.5% 1.6% 1.6% 1.7%”
Churn (U.S. Cellular Prepaid): 5.5% (6M 2015) — “The prepaid churn rate was 5.5% in 2015 compared to 6.7% in 2014”
Churn (U.S. Cellular Postpaid): 1.4% (6M 2015) — “The postpaid churn rate was 1.4% in 2015 compared to 2.0% in 2014”
Churn (Prepaid): 5.8% (Q1 2015 (March 31, 2015), monthly) — “The prepaid churn rate was 5.8% in 2015 compared to 6.9% in 2014.”
Churn (Postpaid): 1.5% (Q1 2015 (March 31, 2015), monthly) — “The postpaid churn rate was 1.5% in 2015 compared to 2.3% in 2014.”
Churn (prepaid): 5.9% (Q2 2015) — “Churn rate (3) 5.9%”
Churn (postpaid): 1.6% (Q2 2015) — “Churn rate (3) 1.6%”
Churn (Prepaid): 6.4% (FY2014) — “The prepaid churn rate was 6.4% in 2014 and 6.7% in 2013.”
Churn (Postpaid): 1.8% (FY2014) — “The postpaid churn rate was 1.8% in 2014 and 1.7% in 2013.”
Churn (Prepaid): 6.3% (Q3 2014) — “Churn rate (2) 6.3% [Prepaid, Q3 2014]”
Churn (Postpaid): 1.6% (Q3 2014) — “Churn rate (2) 1.6% [Postpaid, Q3 2014]”
Churn (Prepaid): 6.6% (9M 2014) — “The prepaid churn rate was 6.6% in 2014 compared to 6.6% in 2013”
Churn (Prepaid): 6.5% (Q2 2014) — “Churn rate (2) 6.5% [Prepaid, Q2 2014]”
Churn (Postpaid): 1.7% (Q2 2014) — “Churn rate (2) 1.7% [Postpaid, Q2 2014]”
Churn (Prepaid): 6.7% (H1 2014) — “The prepaid churn rate was 6.7% in 2014 compared to 5.8% in 2013”
Churn (Postpaid): 2% (H1 2014) — “The postpaid churn rate was 2.0% in 2014 compared to 1.6% in 2013”
Churn (Prepaid): 6.9% (Q1 2014) — “The prepaid churn rate was 6.9% in 2014 compared to 5.6% in 2013”
Churn (Postpaid): 2.3% (Q1 2014) — “The postpaid churn rate was 2.3% in 2014 compared to 1.6% in 2013”
Churn (Prepaid): 7% (FY2013) — “Churn rate(2) 7.0 % in 2013 and 6.0 % in 2012.”
Churn (Postpaid): 1.8% (FY2013) — “Churn rate(2) 1.8 % in 2013 and 1.7 % in 2012.”
Churn (Prepaid): 8.3% (Q4 2013) — “Churn rate (2) 8.3% for Prepaid for the Quarter Ended 12/31/2013”
Churn (Postpaid): 1.9% (Q4 2013) — “Churn rate (2) 1.9% for the Quarter Ended 12/31/2013”
Churn (Prepaid): 6.8% (Q2 2013) — “Churn rate (2) 6.8% [Prepaid Q2 2013]”
Churn (Postpaid): 2% (Q2 2013) — “Churn rate (2) 2.0% [Postpaid Q2 2013]”
Churn (prepaid): 5.8% (6M 2013, monthly) — “The prepaid churn rate was 5.8% in 2013 compared to 5.5% in 2012.”
Churn (postpaid): 1.6% (6M 2013, monthly) — “The postpaid churn rate was 1.6% in 2013 compared to 1.4% in 2012.”
Churn (Postpaid): 1.7% (Q1 2013) — “Churn rate (3) 1.7% [Postpaid Q1 2013]”
Churn (prepaid): 6.2% (Q1 2013, monthly) — “The prepaid churn rate was 6.2% in 2013 compared to 6.4% in 2012.”
Churn (U.S. Cellular Core Markets postpaid): 1.67% (Q4 2012) — “Postpaid churn 1.67% [Core Markets Q4 2012 vs 1.48% Q4 2011]”
Churn (postpaid wireless): 2.95% (as of December 31, 2012) — “Postpaid churn rate 2.95%”
Churn (prepaid): 6% (FY2012) — “The prepaid churn rate was 6.0% in 2012 and 6.6% in 2011.”
Churn (postpaid): 1.7% (FY2012) — “The postpaid churn rate was 1.7% in 2012 and 1.5% in 2011.”
Churn (Prepaid): 5.9% (Q3 2012) — “prepaid churn decreased to 5.9 percent, resulting in a net increase of 57,000 prepaid customers in the quarter”
Churn (Postpaid): 1.7% (Q3 2012) — “postpaid churn increased to 1.7 percent, resulting in a net loss of 38,000 postpaid customers in the quarter”
Churn (Prepaid): 6.2% (Q2 2012) — “prepaid churn decreased to 6.2 percent, resulting in a net increase of 20,000 prepaid customers”
Churn (Postpaid): 1.57% (Q2 2012) — “Postpaid gross additions increased 9 percent and postpaid churn increased to 1.57 percent, resulting in a net loss of 48,000 postpaid customers.”
Churn (postpaid): 1.6% (Q1 2012) — “The postpaid churn rate was 1.6% in 2012 compared to 1.4% in 2011.”
Churn (U.S. Cellular postpaid): 1.5% (FY2011) — “The postpaid churn rate was 1.5% in 2011 and 2010.”
Churn (U.S. Cellular postpaid): 1.6% (Q4 2011) — “Postpaid churn rate (9) 1.6 %”
Churn (U.S. Cellular postpaid): 1.4% (9M 2011) — “The postpaid churn rate improved to 1.4% in 2011 compared to 1.5% in 2010.”
Churn (postpaid): 1.5% (Q3 2011) — “Postpaid churn rate (9) 1.5 % ... Represents the percentage of the retail postpaid customer base that disconnects service each month”
Churn (postpaid): 1.4% (Q2 2011) — “Postpaid churn remained low at 1.4 percent”
Churn (U.S. Cellular Postpaid): 1.38% (Q2 2011) — “Postpaid churn improved to 1.38 percent from 1.43 percent”
Churn (Retail postpaid): 1.37% (Q1 2011) — “Postpaid churn improved to 1.37 percent from 1.41 percent”
Churn (U.S. Cellular postpaid): 0.86% (monthly) — “U.S. Cellular historically has maintained a low postpaid customer churn rate by focusing on outstanding customer service”
Churn (U.S. Cellular Retail Postpaid): 1.5% (Q4 2010) — “Retail postpaid churn improved to 1.5 percent from 1.6 percent”
Churn (U.S. Cellular Postpaid): 1.5% (Q4 2010) — “postpaid churn rate and ARPU for the quarter improved sequentially and year-over year”
Churn (retail postpaid): 1.6% (Q3 2010) — “Retail postpaid churn improved to 1.6 percent from 1.7 percent”
Churn (postpaid): 1.5% (9M 2010) — “The postpaid churn rate improved to 1.5% in 2010 compared to 1.6% in 2009.”
Churn (U.S. Cellular retail postpaid): 1.4% (Q2 2010) — “Retail postpaid churn remained low at 1.4 percent; postpaid customers comprised 94 percent of retail customers.”
Churn (U.S. Cellular retail postpay): 1.4% (Q1 2010) — “Retail postpay churn low at 1.4 percent; postpay customers comprised 95 percent of retail customers.”
Churn (postpay): 1.6% (2009) — “The postpay churn rate was 1.6% in 2009 compared to 1.5% in 2008.”
Churn (Postpay): 1.7% (FY2009) — “Postpay churn was 1.7 percent; postpay customers comprised 96 percent of retail customers.”
Churn (postpay): 1.7% (Q2 2009) — “Postpay churn was 1.7 percent; postpay customers comprised 95 percent of retail customers.”
Churn (U.S. Cellular postpay): 1.6% (H1 2009, monthly) — “The postpay churn rate was 1.6% in 2009. The decrease year-over-year reflected both lower gross additions and higher churn rates, due to the weak economy.”
Churn (postpay): 1.5% (Q1 2009) — “The postpay churn rate was 1.5%. Postpay customers comprised approximately 95% of U.S. Cellular's retail customer base as of March 31, 2009”
Churn (TDS Telecom Triple Play bundles): 0.5% (Q4 2008) — “Customer churn for Triple Play bundles is very low at 0.5 percent”
Churn (U.S. Cellular retail postpay): 1.6% (Q4 2008) — “Retail postpay churn low at 1.6 percent”
Churn (U.S. Cellular postpay): 1.5% (2008) — “The postpay churn rates were 1.5% and 1.4% in 2008 and 2007, respectively. Postpay customers comprised approximately 87% of U.S. Cellular's customer base.”
Churn (U.S. Cellular retail postpay): 1.6% (Q3 2008) — “Retail postpay churn was unchanged at 1.6 percent”
Churn (Wireless/U.S. Cellular retail postpay): 1.4% (Q2 2008) — “Retail postpay churn remained flat at 1.4 percent”
Churn (U.S. Cellular retail postpay): 1.4% (FY 2007) — “Decrease in retail postpay churn to 1.4 percent from 1.6 percent”
Churn (total postpay): 1.7% (FY2007) — “Total postpay churn rate per month(7) 1.7% vs 2.1% in 2006”
Churn (U.S. Cellular retail postpay): 1.6% (Q3 2007) — “Retail postpay churn rate per month 1.6% (Q3 2007) vs 1.4% (Q2 2007)”
Churn (total postpay): 1.7% (9M 2007) — “The total postpay churn rate per month, including reseller customers, was 1.7%”
Churn (retail postpay): 1.4% (9M 2007) — “The retail postpay churn rate was 1.4% per month.”
Churn (U.S. Cellular retail postpay): 1.4% (Q2 2007) — “U.S. Cellular recording 1.4 percent retail postpay customer churn in the quarter, amongst the lowest in the industry.”
Churn (total postpay including reseller): 1.7% (H1 2007) — “The total postpay churn rate per month, including reseller customers, was 1.7%”
Churn (retail postpay): 1.3% (H1 2007) — “The retail postpay churn rate per month was 1.3%. The total postpay churn rate per month, including reseller customers, was 1.7%”
Churn (postpay customers): 1.5% (monthly, 2006) — “The postpay churn rate per month was 1.5%”
Churn: 1.8% (FY2006 (monthly)) — “the number of customers who discontinued service (the "churn rate") in these markets averaged 1.8% per month for the twelve months ended December 31, 2006”
Churn (Retail customers (postpay)): 1.5% (Q1 2007, monthly) — “Postpay churn per month (2) 1.5 % 1.5 % 1.6 % 1.5 % 1.5 %”
Churn (postpay): 1.6% (Q3 2006) — “U.S. Cellular recorded a postpay churn rate of 1.6 percent”
Churn (postpay): 1.5% (2005) — “Postpay churn rate per month (7) 1.5 % 1.5 % 1.5 % Sales and marketing cost per gross customer addition”
Churn: 1.7% (FY2005 (monthly)) — “the number of customers who discontinued service (the "churn rate") in these markets averaged 1.70% per month for the twelve months ended December 31, 2005”
Churn (postpay wireless): 1.5% (monthly, FY2005) — “U.S. Cellular continues to maintain an average postpay customer churn rate of 1.5 percent per month—one of the lowest in the wireless industry”
Churn (postpay customers): 1.5% (FY2005 (full year)) — “For the full year 2005, U.S. Cellular's postpay churn rate was 1.5 percent. 2005 marks the tenth consecutive year that U.S. Cellular's postpay churn rate has remained below 2 percent”
Churn: 1.7% (FY2005, monthly) — “the number of customers who discontinued service (the "churn rate") in these markets averaged 1.70% per month for the twelve months ended December 31, 2005”
Churn (U.S. Cellular postpay): 1.5% (Six months ended June 30, 2005) — “Postpay churn rate per month (7) 1.5 % 1.4 % for the six months ended June 30”
Churn: 1.66% (FY2004, monthly) — “the number of customers who discontinued service (the "churn rate") in these markets averaged 1.66% per month for the twelve months ended December 31, 2004”
Churn (postpay): 1.6% (Q4 2005) — “Postpay churn rate per month (2) 1.6 %”
Churn (U.S. Cellular Postpay): 1.4% (Q2 2005 (six months ended June 30, 2005), monthly) — “The company's continued focus on high levels of customer satisfaction resulted in an admirable 1.4 percent postpay churn rate for the quarter”
Churn (postpay): 1.5% (Q1 2005, monthly) — “Postpay churn rate per month (4) 1.5 % ...calculated by dividing the average monthly postpay customer disconnects during the quarter by the average postpay customer base for the quarter”
Churn (U.S. Cellular consolidated markets): 1.66% (monthly, twelve months ended December 31, 2004) — “the number of customers who discontinued service (the "churn rate") in these markets averaged 1.66% per month for the twelve months ended December 31, 2004.”
Churn (Postpay): 1.6% (Q4 2004) — “Postpay churn remained low, at 1.6 percent for the quarter”
Churn: 1.6% (Q3 2004) — “low postpay churn rate of 1.6 percent”
Churn: 1.5% (Q2 2004) — “maintained a very low postpay churn rate of 1.5 percent”
Churn (U.S. Cellular wireless consolidated markets): 1.78% (FY2003, monthly) — “the number of customers who discontinued service (the "churn rate") in these markets averaged 1.78% per month for the twelve months ended December 31, 2003”
Churn (U.S. Cellular postpay): 1.3% (Q1 2004) — “Postpay churn was an impressive 1.3%, the lowest in the company's history since we started tracking the number and among the very best in the industry”
Churn (U.S. Cellular wireless): 1.78% (FY2003 (monthly)) — “the number of customers who discontinued service (the "churn rate") in these markets averaged 1.78% per month for the twelve months ended December 31, 2003”
Churn (U.S. Cellular): 1.4% (Q4 2003) — “Postpay churn was a dramatically low 1.4% in the quarter”
Churn (postpay): 1.6% (Q3 2003) — “with postpay churn of only 1.6% for the quarter, one of the best churn rates in the industry.”
Churn (U.S. Cellular postpay): 1.5% (Q2 2003) — “the postpay churn rate remained very low, pointing to the success of our commitment to customer satisfaction”
Churn (U.S. Cellular postpay): 1.6% (Q1 2003) — “reduced postpay churn to 1.6%, one of the lowest churn rates in the industry”
Churn (U.S. Cellular consolidated markets): 2.1% (monthly) — “the churn rate in these markets averaged 2.1% per month for the twelve months ended December 31, 2002”
Churn (postpay): 1.8% (Q4 2002) — “In addition, our post-pay churn rate remained well below the industry average at the admirably low rate of 1.8 percent.”
Churn (U.S. Cellular consolidated markets, monthly): 2% (2000) — “the churn rate in all consolidated markets averaged 2.0% per month for the twelve months ended December 31, 2000”
Churn (postpay, monthly): 1.8% (2000) — “Postpay churn rate per month 1.8%”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.