NPS Intelligence (beta)

Deutsche Telekom targets Net Promoter Score improvement of 5% by 2030 at Investor Day.

Deutsche Telekom scales OpenAI across its network, measuring AI-mediated containment rates and Net Promoter Score.

Deutsche Telekom launches NetMotion-powered Mobile Optimization Pro with impressive Net Promoter Score of 91.

Deutsche Telekom deploys UneeQ's digital human 'Max' to improve customer service and retention for online shoppers.

Churn (T-Mobile USA contract customers): 2.2% (Q1 2010, monthly) — “Contract customer churn slightly decreased in the first quarter of 2010 to 2.2 percent from 2.3 percent”

Churn (T-Mobile USA contract): 2.2% (Q1 2010) — “Contract customer churn slightly decreased in the first quarter of 2010 to 2.2 percent from 2.3 percent in the first quarter of 2009”

Churn (T-Mobile USA blended): 3.1% (Q1 2010) — “T-Mobile USA's blended churn rate was steady at 3.1 percent per month in the first quarter of 2010 and the first quarter of 2009”

Churn (T-Mobile CZ contract): 0.5% (2009) — “Its contract customer churn rate of just 0.5 percent in 2009 was a record low”

Churn (T-Mobile Austria Total): 1.8% (FY2009) — “Total 1.8 % 1.8 % 2.0 %”

Churn (T-Mobile Czech Republic Total): 1.4% (FY2009) — “Total 1.4 % 1.4 % 1.4 %”

Churn (T-Mobile Netherlands Total): 3.8% (FY2009) — “Total 3.8 % 2.5 % 2.8 %”

Churn (T-Mobile UK Total): 2.6% (FY2009) — “Total 2.6 % 3.4 % 3.2 %”

Churn (T-Mobile USA Prepay): 7% (FY2009) — “Prepay 7.0 %”

Churn (T-Mobile USA Contract): 2.3% (FY2009) — “Contract 2.3 %”

Churn (T-Mobile USA Total): 3.2% (FY2009) — “Total 3.2 % 2.9 % 2.8 % Contract 2.3 % 2.1 % 1.9 % Prepay 7.0 % 6.9 % 7.2 %”

Churn (contract customers): 2.3% (Q1 2009) — “The churn rate among contract customers fell from 2.4 percent in the fourth quarter of 2008 to 2.3 percent in the first three months of this year”

Churn (T-Mobile Hungary prepay customers): 1.8% (2006, monthly) — “The corresponding prepay customer churn rate was 1.8% per month, which is approximately the same as in 2005.”

Churn (T-Mobile Hungary contract customers): 0.8% (2006, monthly) — “The average contract churn rate decreased, from 0.9% per month in 2005 to 0.8% per month in 2006”

Churn (T-Mobile Hungary): 1.5% (2006, monthly) — “T-Mobile Hungary's average churn rate during 2006 was 1.5% per month, which is approximately the same as in 2005.”

Churn (T-Mobile Deutschland): 1.7% (Q3 2006 monthly) — “At 1.7 percent per month, the churn rate remained level with that of the previous quarter”

Retention rate (T-Com fixed-line): 66.2% (Q3 2006) — “increase in overall minutes loyalty over the past twelve months of 3.4 percentage points to a total of 66.2 percent”

Churn (T-Mobile UK): 3.8% (Q2 2005) — “However, this increase was not sufficient to offset the rise in the churn rate to 3.8 %, which is attributable to the prepay segment in particular”

Churn (T-Mobile Germany): 1.3% (Q2 2005) — “The churn rate was further reduced to 1.3 % at the end of the reporting period”

Churn (T-Mobile UK): 3.1% (Q3 2005) — “In the United Kingdom, T-Mobile generated customer growth of 259,000 in the third quarter of 2005. The churn rate fell to 3.1 %.”

Churn (T-Mobile USA contract customers): 2.4% (Q3 2005) — “The churn rate for contract customers decreased from 2.6 % in the third quarter of 2004 to 2.4 % in the third quarter of 2005.”

Churn (T-Mobile USA): 2.9% (Q3 2005) — “The monthly churn rate remained almost unchanged at 2.9 %.”

Churn (T-Mobile UK): 2.6% (Q1 2005) — “Compared with the previous quarter, the average monthly churn rate fell by 0.4 percentage points to 2.6 %.”

Churn (T-Mobile Deutschland): 1.4% (Q1 2005) — “The average monthly churn rate was further reduced to 1.4% in the first quarter of 2005.”

Churn (T-Mobile USA): 2.8% (Q4 2004) — “The churn rate was lowered to 2.8% quarter-on-quarter. The churn rate for contract customers fell to 2.3%.”

Churn (T-Mobile UK): 3.1% (Q3 2005) — “In the United Kingdom, T-Mobile generated customer growth of 259,000 in the third quarter of 2005. The churn rate fell to 3.1 percent”

Churn (T-Mobile USA contract customers): 2.4% (Q3 2005) — “The churn rate for contract customers decreased from 2.6 percent in the third quarter of 2004 to 2.4 percent in the third quarter of 2005”

Churn (T-Mobile USA): 2.9% (Q3 2005) — “The churn rate remained almost unchanged at 2.9 percent”

Churn (T-Mobile Germany): 1.3% (Q2 2005) — “The churn rate was further reduced to 1.3 % at the end of the reporting period.”

Churn (T-Mobile UK): 3.8% (Q2 2005) — “However, this increase was not sufficient to offset the rise in the churn rate to 3.8 percent”

Churn (T-Mobile Deutschland): 1.3% (Q2 2005) — “The churn rate was further reduced to 1.3 percent at the end of the reporting period.”

Churn (T-Mobile UK): 2.6% (Q1 2005) — “Compared with the previous quarter, the churn rate fell by 0.4 percentage points to 2.6 percent.”

Churn (T-Mobile Deutschland): 1.4% (Q1 2005) — “The churn rate was further reduced to 1.4 percent in the first quarter of 2005.”

Churn (T-Mobile USA): 2.8% (Q1 2005) — “The churn rate was lowered to 2.8 percent quarter-on-quarter. The churn rate for contract subscribers fell to 2.3 percent.”

Churn (T-Mobile Austria): 1.8% (2004) — “T-Mobile Austria's average churn rate during 2004 was 1.8% per month, compared to 1.7% in 2003”

Churn (T-Mobile UK): 2.2% (2004) — “T-Mobile UK's average monthly churn rate (not including Virgin Mobile customers) during 2004 was 2.2%, compared to 2.9% per month in 2003”

Churn (T-Mobile USA): 3% (2004) — “T-Mobile USA's average churn rate for 2004 was 3.0% per month, down slightly from 3.1% per month in 2003”

Churn (T-Mobile Deutschland contract customers): 1.1% (2004) — “contract customer base, customer retention measures resulted in an average churn rate of 1.1% per month in 2004, which was lower than the 1.4% per month average churn rate in 2003”

Churn (T-Mobile Deutschland total): 1.5% (2004) — “T-Mobile Deutschland's total average churn rate for 2004 was 1.5% per month, compared to 1.4% per month in 2003”

Churn (T-Mobile UK): 2.5% (Q3 2004) — “The churn rate increased to 2.5 percent.”

Churn (T-Mobile Deutschland): 1.5% (Q3 2004) — “The churn rate increased slightly to 1.5 percent.”

Churn (T-Mobile Germany): 1.4% (Q2 2004) — “At an average of 1.4 % per month, the churn rate for the second quarter of 2004 was virtually unchanged from the preceding quarter.”

Churn (T-Mobile Netherlands): 2.1% (Q2 2004) — “The churn rate declined slightly to 2.1 percent”

Churn (T-Mobile UK): 1.9% (Q2 2004) — “The churn rate rose to 1.9 percent quarter-on-quarter but was still lower than the prior-year quarter (2.2 percent)”

Churn (T-Mobile UK): 1.4% (Q2 2004) — “At an average of 1.4 percent per month, the churn rate was virtually unchanged from the preceding quarter”

Churn (T-Mobile USA): 2.8% (Q2 2004) — “The churn rate declined from 3 percent in the first quarter of 2004 to 2.8 percent in the second quarter”

Churn (T-Mobile USA postpay): 2.6% (Q1 2004) — “Postpay churn was 2.6% in the first quarter of 2004, down from 2.7% in the fourth quarter of 2003”

Churn (T-Mobile Netherlands): 2.3% (Q1 2004) — “Its churn rate increased quarter-on-quarter from 2.0 percent to 2.3 percent”

Churn (T-Mobile CZ): 1.1% (Q1 2004) — “Its churn rate rose slightly to 1.1 percent”

Churn (T-Mobile UK): 1.2% (Q1 2004) — “T-Mobile UK also substantially increased its total number of subscribers, with over 700,000 new customers, and its churn rate was an extremely low 1.2 percent per month”

Churn (T-Mobile USA): 3% (Q1 2004) — “The churn rate even improved slightly quarter-on-quarter, now amounting to 3.0 percent per month compared with 3.2 percent in the fourth quarter of 2003”

Churn (T-Mobile Austria): 1.7% (FY2003) — “T-Mobile Austria's average churn rate during 2003 was 1.7% per month, as compared to 2.3% in 2002”

Churn (T-Mobile UK): 2.9% (FY2003) — “T-Mobile UK's average monthly churn rate during 2003 was 2.9%, as compared to 2.2% per month in 2002”

Churn (T-Mobile USA): 3.1% (FY2003) — “T-Mobile USA's average churn rate for 2003 was 3.1% per month, down from 4.0% per month in 2002”

Churn (T-Mobile Deutschland): 1.4% (FY2003) — “T-Mobile Deutschland's average churn rate for 2003 was 1.4% per month compared to 1.5% per month in 2002”

Churn (T-Mobile UK fixed-term contract subscribers): 2.2% (Q3 2003) — “With respect to fixed-term contract subscribers, the churn rate decreased from 2.4 percent in the second quarter to 2.2 percent in the third quarter of 2003”

Churn (T-Mobile Netherlands): 2.1% (Q3 2003) — “Quarter-on-quarter, T-Mobile Netherlands added 150,000 new subscribers in the third quarter of 2003 and reduced the churn rate from 4.2 to 2.1 percent.”

Churn (T-Mobile CZ): 0.9% (Q3 2003) — “The churn rate dropped sharply quarter-on-quarter from 1.1 to 0.9 percent.”

Churn (T-Mobile Austria): 1.7% (Q3 2003) — “T-Mobile Austria's customer base remained more or less stable in the third quarter of 2003 at 2 million, the churn rate increased slightly to 1.7 percent per month.”

Churn (T-Mobile UK): 4.2% (Q3 2003) — “As a result of the streamlining of the customer base, the total monthly churn rate increased to 4.2 percent quarter-on-quarter.”

Churn (T-Mobile USA): 3.3% (Q3 2003) — “The churn rate rose slightly, as with other competitors, and was at 3.3 percent per month in the third quarter of 2003.”

Churn (T-Mobile Austria): 1.1% (Q2 2003) — “the monthly churn rate for fixed-term contract subscribers dropped by 0.2 percentage points to 1.1 percent.”

Churn (T-Mobile Germany): 1.4% (Q2 2003) — “The monthly churn rate of 1.4 percent was kept constant at the level of the previous quarters.”

Churn (T-Mobile USA/Powertel prepay): 10.2% (2002, monthly) — “For prepay subscribers, the average churn rate increased to 10.2% in 2002 compared to 8.4% in 2001.”

Churn (T-Mobile USA/Powertel postpay): 2.5% (2002, monthly) — “For postpay subscribers, the average churn rate decreased to 2.5% in 2002 compared to 3.2% in 2001.”

Churn (T-Mobile USA/Powertel overall): 4% (2002, monthly) — “T-Mobile USA/Powertel's average churn rate for 2002 was 4.0% per month, as compared to 4.7% per month for 2001.”

Churn (T-Mobile Netherlands): 2.2% (Q1 2003) — “The churn rate also improved, decreasing by 1 percentage point compared with the fourth quarter of 2002 to 2.2 % per month.”

Churn (RadioMobil): 1.2% (Q1 2003) — “The monthly churn rate remained stable at 1.2% compared with the previous quarter.”

Churn (T-Mobile Austria pre-pay): 1.7% (Q1 2003) — “the monthly churn rate for pre-pay customers improved substantially, falling to 1.7 % from 2.5 % in the fourth quarter of 2002.”

Churn (T-Mobile Austria fixed-term contract): 1.3% (Q1 2003) — “The monthly churn rate among fixed-term contract subscribers decreased slightly from 1.4 % to 1.3 % compared with the fourth quarter of 2002”

Churn (T-Mobile Deutschland): 1.4% (Q1 2003) — “The monthly churn rate of 1.4% was kept constant at the level of the fourth quarter of 2002.”

Churn (T-Mobile Austria fixed-term contract subscribers): 1.3% (Q1 2003, monthly) — “The churn rate among fixed-term contract subscribers decreased slightly from 1.4% to 1.3% compared with the fourth quarter of 2002.”

Churn (T-Mobile UK): 1.4% (Q1 2003, monthly) — “The churn rate of 1.4% was kept constant at the level of the fourth quarter of 2002.”

Churn (T-Mobile USA): 3% (Q1 2003, monthly) — “the company also succeeded in reducing the churn rate by 0.4 percentage points to 3.0%.”

Churn (MTS (Russia)): 3.7% (2002, monthly) — “MTS's average churn rate for 2002 was 3.7% per month, as compared to 2.2% in 2001”

Churn (PTC (Poland)): 1.6% (2002, monthly) — “PTC's average churn rate for 2002 was 1.6% per month, as compared to 1.8% in 2001”

Churn (T-Mobile Netherlands): 2.8% (2002, monthly) — “Ben's average churn rate for 2002 was 2.8% per month, as compared to 3.0% in 2001”

Churn (RadioMobil (Czech Republic)): 0.9% (2002, monthly) — “RadioMobil's average churn rate during 2002 was 0.9% per month, as compared to 0.5% in 2001”

Churn (T-Mobile Austria): 2.3% (2002, monthly) — “T-Mobile Austria's average churn rate during 2002 was 2.3% per month, as compared to 1.6% in 2001”

Churn (T-Mobile UK): 2.2% (2002, monthly) — “T-Mobile UK's average monthly churn rate during 2002 was 2.2%, as compared to 1.9% per month in 2001”

Churn (T-Mobile Deutschland): 1.5% (2002, monthly) — “T-Mobile Deutschland's average churn rate for 2002 was 1.5% per month compared to 1.4% per month in 2001”

Churn (T-Mobile USA prepay): 10.2% (2002, monthly) — “For prepay subscribers, the average churn rate increased to 10.2% in 2002 compared to 8.4% in 2001”

Churn (T-Mobile USA postpay): 2.5% (2002, monthly) — “For postpay subscribers, the average churn rate decreased to 2.5% in 2002 compared to 3.2% in 2001”

Churn (T-Mobile USA/Powertel): 4% (2002, monthly) — “T-Mobile USA/Powertel's average churn rate for 2002 was 4.0% per month, as compared to 4.7% per month for 2001”

Churn (RadioMobil): 1% (Q3 2002) — “slightly increased churn rate, 1.0% in the third quarter of 2002 following on from 0.8% in the second quarter”

Churn (T-Mobile Austria prepay customers): 2% (Q3 2002) — “churn rate for prepay customers decreased from 2.1% to 2.0% in the same period”

Churn (T-Mobile Austria fixed-term contract subscribers): 1.4% (Q3 2002) — “churn rate among fixed-term contract subscribers remained unchanged from the second quarter at 1.4%”

Churn (T-Mobile UK fixed-term contract subscribers): 3.1% (Q3 2002) — “particularly in the area of fixed-term contract subscribers, where it is 3.1%”

Churn (T-Mobile UK): 1.9% (Q3 2002) — “churn rate which, although it decreased from 2.1% to 1.9% in the third quarter of 2002, is still at a high level”

Churn (T-Mobile Deutschland prepay customers): 1.6% (Q3 2002) — “reduction in the churn rate both of prepay customers from 1.7% to 1.6%”

Churn (T-Mobile Deutschland fixed-term contract subscribers): 1.2% (Q3 2002) — “reduction in the churn rate both of prepay customers from 1.7% to 1.6% and of fixed-term contract subscribers from 1.3% to 1.2%”

Churn (T-Com fixed-term contract subscribers): 2.6% (Q3 2002) — “churn rate among fixed-term contract subscribers was 2.6% in the third quarter of 2002, slightly higher than in the second quarter”