DISH Network CORP
dish.com ↗In their words
“Churn of 2.69%, an improvement of 24 basis points year-over-year”
“7.2% improvement in churn year-over-year”
“28% improvement in churn year-over-year”
NPS disclosures (1)
DISH's Net Promoter Score hit 95% according to customer satisfaction measurement.
Retention disclosures (66)
Churn (DISH TV): 1.29% (Q2 2025 (monthly)) — “DISH TV churn rate was 1.29% compared to 1.39% for the same period in 2024”
Churn (Boost Mobile): 2.69% (Q2 2025) — “churn of 2.69%, an improvement of 24 basis points year-over-year”
Churn (DISH TV): 1.36% (Q1 2025 (monthly)) — “Our DISH TV churn rate for the three months ended March 31, 2025 was 1.36% compared to 1.53% for the same period in 2024”
Churn (Boost Mobile (wireless)): 7.2% (Q1 2025) — “7.2% improvement in churn year-over-year”
Churn (Boost Mobile (wireless)): 28% (Q4 2024) — “28% improvement in churn year-over-year”
Churn (DISH TV): 1.46% (FY2024) — “2024 churn at 1.46%, a 23 basis point improvement versus last year”
Churn (Boost Mobile (wireless)): 29% (Q3 2024) — “29% improvement in churn in the third quarter on a year-over-year basis”
Churn (DISH TV): 1.39% (Q2 2024 (three months ended June 30, 2024), monthly) — “Our DISH TV churn rate for the three months ended June 30, 2024 was 1.39% compared to 1.51% for the same period in 2023.”
Churn (Boost Mobile (wireless)): 2.93% (Q2 2024) — “2.93% in Q2 compared to 4.54% during the same period last year, a reduction of 35.5%”
Churn (Wireless): 4.54% (Q2 2023 (three months ended June 30, 2023)) — “Our Wireless churn rate for the three months ended June 30, 2023 was 4.54% compared to 4.39% for the same period in 2022”
Churn (Wireless): 4.24% (Q1 2023) — “Our Wireless churn rate for the three months ended March 31, 2023 was 4.24% compared to 4.64% for the same period in 2022.”
Churn (Wireless): 4.46% (Q4 2022) — “Wireless churn rate 4.46%”
Churn (DISH TV): 1.54% (Q4 2022) — “DISH TV churn rate 1.54%”
Churn (Wireless): 4.44% (9M 2022) — “Our Wireless churn rate for the nine months ended September 30, 2022 was 4.44% compared to 4.48% for the same period in 2021. Our Wireless churn rate for the nine months ended September 30, 2022 was positively impacted by subscriber retention efforts.”
Churn (Wireless): 4.28% (Q3 2022) — “Our Wireless churn rate for the three months ended September 30, 2022 was 4.28% compared to 4.67% for the same period in 2021. Our Wireless churn rate for the three months ended September 30, 2022 was positively impacted by subscriber retention efforts.”
Churn (prepaid): 4% (Q2 2022) — “you are talking about 1% churn versus 4% churn in prepaid”
Churn (postpaid): 1% (Q2 2022) — “you are talking about 1% churn versus 4% churn in prepaid”
Churn (DISH TV): 1.29% (Q2 2021) — “DISH TV churn rate 1.29% compared to 1.14% prior year, increase of 0.15%”
Churn (DISH TV): 1.3% (Q1 2021) — “DISH TV churn rate 1.30% vs 1.54% prior year, (0.24)% improvement (15.6%)”
Churn (wireless): 4.64% (Q3 2020) — “Wireless churn rate of 4.64%”
Churn (DISH TV): 1.41% (Q3 2020) — “DISH TV churn rate of 1.41%”
Churn (DISH TV): 1.14% (Q2 2020) — “DISH TV churn rate of 1.14%”
Churn (DISH TV): 1.54% (Q1 2020) — “DISH TV churn rate of 1.54%”
Churn (DISH TV): 1.69% (Q3 2019) — “DISH TV churn rate of 1.69%”
Churn (DISH TV): 1.48% (Q2 2019) — “DISH TV churn rate of 1.48%”
Churn (DISH TV): 1.74% (Q1 2019) — “DISH TV churn rate of 1.74%”
Churn (DISH TV): 1.78% (FY 2018) — “For the year we reported 1.78% churn at DISH TV. That's the full picture including Latino.”
Churn (DISH TV): 2.11% (Q3 2018) — “DISH TV churn rate of 2.11%”
Churn (DISH TV): 1.46% (Q2 2018) — “DISH TV churn rate of 1.46%”
Churn (DISH TV): 1.47% (Q1 2018) — “DISH TV churn rate of 1.47%”
Churn (Pay-TV): 1.57% (Q3 2017) — “Pay-TV churn rate of 1.57%”
Churn (Pay-TV): 1.59% (Q2 2017) — “Pay-TV churn rate of 1.59%”
Churn (Pay-TV): 1.69% (Q1 2017) — “Pay-TV churn rate of 1.69%”
Churn (Pay-TV): 2.11% (Q3 2016 (September 30, 2016)) — “Pay-TV churn rate of 2.11% for DISH Network's third quarter ended September 30, 2016”
Churn (Pay-TV): 1.96% (Q2 2016 (June 30, 2016)) — “Pay-TV churn rate of 1.96% for DISH Network's 2016 Second Quarter”
Churn (Pay-TV): 1.63% (Q1 2016) — “Pay-TV churn rate of 1.63%”
Churn (Pay-TV): 1.86% (Q3 2015) — “Pay-TV subscriber churn rate of 1.86%”
Churn (Pay-TV): 1.71% (Q2 2015) — “Pay-TV subscriber churn rate of 1.71%”
Churn (Pay-TV): 1.65% (Q1 2015) — “Pay-TV subscriber churn rate of 1.65%”
Churn (Pay-TV): 1.59% (FY2014) — “Pay-TV average monthly subscriber churn for 2014 increased slightly to 1.59 percent from 1.58 percent in 2013.”
Churn (Pay-TV): 1.67% (Q3 2014) — “Pay-TV subscriber churn rate of 1.67%”
Churn (Pay-TV): 1.54% (H1 2014) — “Our Pay-TV churn rate for the six months ended June 30, 2014 was 1.54% compared to 1.57%”
Churn (Pay-TV): 1.66% (Q2 2014) — “Our Pay-TV churn rate for the three months ended June 30, 2014 was 1.66%”
Churn (Pay-TV): 1.42% (Q1 2014) — “Our Pay-TV churn rate for the three months ended March 31, 2014 was 1.42% compared to 1.47%”
Churn (Pay-TV): 1.58% (FY2013) — “Our Pay-TV churn rate for the year ended December 31, 2013 was 1.58% compared to 1.57% for the same period in 2012.”
Churn (Pay-TV subscribers): 1.66% (Q3 2013 (Sep 30, 2013)) — “Our Pay-TV churn rate for the three months ended September 30, 2013 was 1.66% compared to 1.80% for the same period in 2012.”
Churn (Pay-TV): 1.57% (H1 2013) — “Our Pay-TV churn rate for the six months ended June 30, 2013 was 1.57% compared to 1.48% for the same period in 2012”
Churn (Pay-TV): 1.67% (Q2 2013) — “Our Pay-TV churn rate for the three months ended June 30, 2013 was 1.67% compared to 1.60% for the same period in 2012”
Churn (Pay-TV subscribers): 1.47% (Q1 2013 (Mar 31, 2013)) — “Our Pay-TV churn rate for the three months ended March 31, 2013 was 1.47% compared to 1.35% for the same period in 2012.”
Churn: 1.6% (Q2 2012 (three months ended Jun 30, 2012)) — “average monthly subscriber churn rate for the three months ended June 30, 2012 was approximately 1.60%”
Churn: 1.35% (Q1 2012 (Mar 31, 2012)) — “Our average monthly subscriber churn rate for the three months ended March 31, 2012 was 1.35% compared to 1.47% for the same period in 2011.”
Churn: 1.65% (9M 2011, monthly) — “Our average monthly subscriber churn rate for the nine months ended September 30, 2011 was 1.65%, compared to 1.72% for the same period in 2010.”
Churn: 1.83% (Q3 2011, monthly) — “Our average monthly subscriber churn rate for the three months ended September 30, 2011 was 1.83%, compared to 1.98% for the same period in 2010.”
Churn (subscriber): 1.47% (Q1 2011 (three months ended March 31, 2011), monthly) — “Our average monthly subscriber churn rate for the three months ended March 31, 2011 was 1.47%, compared to 1.40% for the same period in 2010.”
Churn: 1.78% (Q2 2010) — “Our average monthly subscriber churn rate for the three months ended June 30, 2010 was 1.78%, compared to 1.73% for the same period in 2009.”
Churn (subscriber): 1.4% (Q1 2010) — “Our average monthly subscriber churn rate for the three months ended March 31, 2010 was 1.40%, compared to 1.83% for the same period in 2009.”
Churn: 1.64% (FY2009) — “Our average monthly subscriber churn rate for the year ended December 31, 2009 was 1.64%, compared to 1.86% for the same period in 2008”
Churn: 1.57% (Q3 2009) — “Our percentage monthly subscriber churn for the three months ended September 30, 2009 was 1.57%, compared to 2.02% for the same period in 2008”
Churn: 1.73% (Q2 2009) — “Our percentage monthly subscriber churn for the three months ended June 30, 2009 was 1.73%, compared to 1.87% for the same period in 2008”
Churn (DISH Network subscribers): 1.83% (Q1 2009 (three months ended March 31, 2009)) — “Our percentage monthly subscriber churn for the three months ended March 31, 2009 was 1.83%, compared to 1.68% for the same period in 2008”
Churn (DISH Network subscribers): 1.86% (FY2008) — “Our average monthly subscriber churn for the year ended December 31, 2008 was 1.86%, compared to 1.70% for the same period in 2007”
Churn (subscriber): 2.02% (Q3 2008, monthly) — “Our percentage monthly subscriber churn for the three months ended September 30, 2008 was 2.02%, compared to 1.94% for the same period in 2007.”
Churn: 1.78% (H1 2008 (six months ended June 30, 2008)) — “Our percentage monthly subscriber churn for the six months ended June 30, 2008 was 1.78%, compared to 1.57% for the same period in 2007.”
Churn: 1.87% (Q2 2008 (three months ended June 30, 2008)) — “Our percentage monthly subscriber churn for the three months ended June 30, 2008 was 1.87%, compared to 1.68% for the same period in 2007.”
Churn: 1.68% (Q1 2008 (three months ended March 31, 2008)) — “Our percentage monthly subscriber churn for the three months ended March 31, 2008 was 1.68%, compared to 1.46% for the same period in 2007.”
Churn (DISH Network subscribers): 1.7% (FY2007) — “Our percentage monthly subscriber churn for the year ended December 31, 2007 was 1.70%, compared to 1.64% for the same period in 2006.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.