NPS Intelligence (beta)

Churn (Consumer): 1.9% (monthly) — “Churn rate (9) 1.9%. Consumer churn rate is used to measure the rate at which subscribers discontinue service on a voluntary or involuntary basis.”

Churn (Consumer): 1.7% (6M 2016) — “churn rates improved from 2.0% during six months ended June 30, 2015 to 1.7% during six months ended June 30, 2016”

Churn (Consumer): 1.6% (Q2 2016) — “our monthly consumer subscriber churn rates improved from 1.9% during the three months ended June 30, 2015 to 1.6% during the three and six months ended June 30, 2016”

Churn (Consumer): 2.1% (monthly) — “Churn rate (9) 2.1%. Consumer churn rate is used to measure the rate at which subscribers discontinue service on a voluntary or involuntary basis.”

Churn (Consumer): 1.8% (Q4 2014) — “Churn rate (11) 1.9 % 1.7 % 1.8 % ... Churn rate is used to measure the rate at which subscribers discontinue service.”

Churn (Consumer Services): 1.7% (Q3 2015) — “monthly consumer subscriber churn rates improved from 2.2% during Q3 2014 to 1.7% during Q3 2015”

Churn (consumer services): 2.3% (Q2 2014) — “Churn rate (10) 2.3 % 2.1 % 1.9 %”

Churn (Consumer Services): 2% (H1 2015) — “monthly consumer subscriber churn rates improved from 2.2% during H1 2014 to 2.0% during H1 2015”

Churn (Consumer Services): 1.9% (Q2 2015) — “monthly consumer subscriber churn rates improved from 2.3% during Q2 2014 to 1.9% during Q2 2015”

Churn (Consumer Services): 2.1% (Q1 2015) — “Churn rate (9) 2.1 % 1.9 % 2.3 %”

Churn (Consumer Services): 2.3% (Q1 2015) — “monthly consumer subscriber churn rates were 2.1% and 2.3% during Q1 2014 and 2015”

Churn (consumer services): 1.9% (Q4 2014) — “Consumer Services churn in the fourth quarter moderated to 1.9% after targeted price actions”

Churn (consumer subscriber): 2.2% (Q3 2014) — “our monthly consumer subscriber churn rates remained constant at 2.2% during the three and nine months ended September 30, 2013 and 2014”

Churn (Business Services): 2% (Q3 2014) — “Business churn at 2.0%”

Churn (Consumer Services): 2.3% (Q2 2014) — “monthly consumer subscriber churn rates increased from 2.1% during Q2 2013 to 2.3% during Q2 2014”

Churn (Consumer Services): 2.1% (Q1 2014) — “Churn rate (10) 2.1 % in the first quarter of 2014 compared to 2.2 % in Q1 2013”

Churn (consumer): 2% (Q4 2013) — “EarthLink's consumer segment churn was a record low of 2.0% for the fourth quarter of 2013, compared to 2.2% in the third quarter of 2013”

Churn (consumer): 2.8% (Q3 2013) — “Q3 '13 churn was down 20 bps YoY...Consumer churn continues to decline over time”

Churn (wholesale): 2.7% (Q3 2013) — “Wholesale churn up in Q3 '13...Q3 spike reflects impact of Sprint shutting off their legacy Nextel network”

Churn (retail): 1.7% (Q3 2013) — “Retail churn improved in Q3 '13...our September exit rate was down 50bps relative to the peak in July”

Churn (business services): 1.9% (Q3 2013) — “Business churn of 1.9%, up slightly sequentially, however the true run rate as we exit the quarter is lower”

Churn (consumer): 2.1% (Q2 2013) — “Subscriber churn in the consumer segment reached a new historical low of 2.1% in the second quarter of 2013”

Churn (Consumer): 2.2% (Q1 2013) — “monthly consumer subscriber churn rates decreased from 2.5% during the three months ended March 31, 2012 to 2.2% during the three months ended March 31, 2013”

Churn (Business Services): 1.5% (Q4 2012) — “Churn for our entire Business segment was 1.5% in Q4 '12”

Churn (consumer): 2.3% (Q4 2012) — “Subscriber churn in the consumer segment was 2.3% for the fourth quarter of 2012 compared to 2.5% in the third quarter of 2012”

Churn (Consumer): 2.5% (Q3 2012) — “Our monthly consumer subscriber churn rates decreased from 2.7% during the three and nine months ended September 30, 2011 to 2.5% during the three and nine months ended September 30, 2012”

Churn (Narrowband 10+ year customers): 1.1% (Q2 2012) — “39% of Narrowband customers have been with us for 10+ years and churn at 1.1%”

Churn (Narrowband 15+ year customers): 0.8% (Q2 2012) — “15+ year Narrowband customers churn at 0.8%”

Churn (Business Services Retail): 1.4% (Q2 2012 (monthly)) — “Down to 1.4% in Q2 '12 from ~2% pre-acquisition Business Services Retail Churn”

Churn (Consumer Services): 2.4% (6M 2012) — “2.4% during the six months ended June 30, 2012, compared to 2.6% in prior year”

Churn (Consumer Services): 2.3% (Q2 2012) — “Our monthly consumer subscriber churn rates decreased from 2.6% during the three months ended June 30, 2011 to 2.3% during the three months ended June 30, 2012”

Churn (Consumer): 1% (Q1 2012) — “Long tenured customers churn at less than 1%”

Churn (Consumer Services): 2.5% (Q1 2012) — “Our monthly consumer subscriber churn rates decreased from 2.7% during the three months ended March 31, 2011 to 2.5% during the three months ended March 31, 2012”

Churn (consumer): 2.6% (Q4 2011) — “Subscriber churn in the consumer segment was 2.6% for the fourth quarter of 2011, as compared to 2.7% in the third quarter of 2011”

Churn (EarthLink Consumer): 2.7% (9M 2011) — “Our monthly consumer subscriber churn rates decreased from 3.1% during the three and nine months ended September 30, 2010 to 2.7% during the three and nine months ended September 30, 2011”

Churn (EarthLink Consumer): 2.6% (6M 2011) — “Our monthly consumer subscriber churn rate improved from 3.0% and 3.1% during the three and six months ended June 30, 2010, respectively, to 2.6% during the three and six months ended June 30, 2011.”

Churn (Consumer): 2.6% (Q2 2011, monthly) — “Consumer subscriber churn for the second quarter of 2011 was 2.6%, down from 2.7% in the first quarter of 2011 and 3.0% in the second quarter of 2010”

Churn (Consumer): 2.7% (Q1 2011, monthly) — “Consumer subscriber churn for the first quarter of 2011 was 2.7%, down from 2.8% in the fourth quarter of 2010 and 3.1% in the first quarter of 2010”

Churn (Consumer): 2.8% (Q4 2010) — “Consumer subscriber churn improved to 2.8% in the fourth quarter of 2010, down from 3.1% in the third quarter of 2010”

Churn (Business Services): 1.8% (9M 2010) — “Business Services Data...Churn rate (f) 2.8 % 1.8 %”

Churn (Consumer Services): 3.1% (Q3 2010) — “Our consumer subscriber churn rate improved from 3.7% and 3.8% during the three and nine months ended September 30, 2009, respectively, to 3.1% during the three and nine months ended September 30, 2010.”

Churn: 3.5% (Q3 2010) — “Churn continues to fall as the tenure of our subscriber base increases”

Churn: 3% (Q3 2010, monthly) — “In the third quarter of 2010, EarthLink reported churn of 3.0 percent, nominally higher than the 2.9 percent in the second quarter of 2010”

Churn (Consumer): 2.9% (Q2 2010) — “consumer subscriber churn rate improved from 3.6% and 3.8% during the three and six months ended June 30, 2009, respectively, to 3.0% and 3.1% during the three and six months ended June 30, 2010, respectively”

Churn (Business Services): 1.9% (Q1 2010) — “Business Services Data Average subscribers (g) 160,000 135,000 ARPU (h) $ 82.37 $ 83.23 Churn rate (f) 3.1 % 1.9 %”

Churn (Consumer): 3.1% (Q1 2010) — “consumer subscriber churn rate improved from 4.0% during the three months ended March 31, 2009 to 3.1% during the three months ended March 31, 2010”

Churn: 3.2% (Q4 2009, monthly) — “Subscriber churn improved to 3.2% in the fourth quarter of 2009, down from 3.6% in the third quarter of 2009”

Churn (Consumer Services): 3.7% (Q3 2009 (three months ended September 30, 2009)) — “churn decreased from 4.3% and 4.6% during the three and nine months ended September 30, 2008, respectively, to 3.7% and 3.8%”

Churn (Consumer Services): 3.6% (Q2 2009 (three months ended June 30, 2009)) — “churn decreased from 4.4% and 4.7% during the three and six months ended June 30, 2008, respectively, to 3.6% and 3.8% during the three and six months ended June 30, 2009”

Churn (Consumer Services): 4% (Q1 2009 (three months ended March 31, 2009)) — “Consumer Services Data...Churn rate (d) 5.0 % 4.0 %”

Churn (total subscribers): 3.9% (Q1 2009 (three months ended March 31, 2009)) — “Churn rate (d) 4.9 % 3.9 % for Q1 2008 and Q1 2009 respectively”

Churn (Business): 3.1% (Q1 2009) — “Churn rate (10) 2.7 % 3.1 % for Business Data, Three Months Ended March 31, 2008 2009.”

Churn: 4.4% (FY2008) — “Churn Rate (10) 5.1 % 4.4 % for Twelve Months Ended December 31, 2007 2008.”

Churn: 3.9% (Q4 2008) — “Churn Rate (10) 5.2 % 3.9 % for Three Months Ended December 31, 2007 2008.”

Churn (Consumer Services): 4.5% (9M 2008) — “Churn rate (d) 5.9 % 4.3 % 5.1 % 4.6 % Business Services Data... Churn rate (d) 4.5 %”

Churn (Total company): 4.2% (Q3 2008 (3 months ended Sept 30, 2008)) — “Churn Rate (8) 5.7% 4.2%”

Churn (business services): 2.5% (Q2 2008) — “Business Services Data Churn rate (d) 2.5%”

Churn (consumer services): 4.4% (Q2 2008) — “Consumer Services Data Churn rate (d) 4.4%”

Churn (Total company): 4.3% (Q2 2008 (3 months ended June 30, 2008)) — “Churn Rate (8) 4.9% 4.3% 4.7% 4.6%”

Churn (business services): 2.7% (Q1 2008) — “Business Services Data Churn rate 2.7%”

Churn (consumer services): 5% (Q1 2008) — “Consumer Services Data Churn rate 5.0%”

Churn (total): 4.9% (Q1 2008) — “Churn rate 4.9%”

Churn (Total company): 4.9% (Q1 2008 (3 months ended March 31, 2008)) — “Churn Rate (7) 4.5% 4.9%”

Churn (Total company): 5.2% (Q4 2007 (3 months ended Dec 31, 2007)) — “Churn Rate (8) 4.4% 5.2% 4.6% 5.1%”

Churn (consumer services): 5.1% (9M 2007) — “Churn rate (c) 4.6 % 5.1 % Business Services Data Average subscribers (d) 209,000 211,000”

Churn (total): 5% (9M 2007) — “Churn rate (c) 4.5 % 5.0 % Consumer Services Data Average subscribers (d) 5,132,000 4,489,000”

Churn (Business): 2.6% (9M 2007) — “Churn rate (8) 2.6 % 2.4 % 2.8 % 2.6 %”

Churn (Consumer): 5.1% (9M 2007) — “Churn rate (8) 4.6 % 5.9 % 4.6 % 5.1 %”

Churn (overall): 5% (9M 2007) — “Churn Rate (8) 4.5 % 5.7 % 4.5 % 5.0 %”

Churn (consumer services): 4.8% (H1 2007) — “Consumer Services Data Average subscribers (d) 5,146,000 4,701,000 ARPU (e) $ 18.72 $ 19.17 Churn rate (c) 4.6 % 4.8 %”

Churn (total): 4.7% (H1 2007) — “Churn rate (c) 4.5 % 4.7 % Consumer Services Data Average subscribers (d) 5,146,000 4,701,000”

Churn (Business): 2.9% (Business segment) — “Churn rate (7) 2.9 % 2.7 %”

Churn (Consumer): 4.5% (Consumer segment) — “Churn rate (7) 4.5 % 5.0 %”

Churn (Overall subscriber base): 4.4% (Q2 2007 (three months ended June 30, 2007)) — “Churn Rate (7) 4.4 % 4.9 %”

Churn (consumer services): 4.6% (Q1 2007) — “Churn rate (b) 4.7 % 4.6 % Business Services Data Average subscribers (c) 173,000 217,000”

Churn (total): 4.5% (Q1 2007) — “Churn rate (b) 4.6 % 4.5 %”

Churn (Business): 2.7% (Q1 2007) — “Churn rate (6) 2.5 % 2.7 %”

Churn (Consumer): 4.6% (Q1 2007) — “Churn rate (6) 4.7 % 4.6 %”

Churn (overall): 4.5% (Q1 2007) — “Churn Rate (6) 4.6 % 4.5 %”

Churn (Broadband): 2.6% (Q3 2006) — “Broadband ... Churn rate (d) 2.8 % 2.6 %”

Churn (Narrowband): 5.6% (Q3 2006) — “Narrowband ... Churn rate (d) 5.6 % 5.6 %”

Churn: 4.5% (Q3 2006) — “Churn rate (d) 4.7 % 4.5 % ... Three Months Ended September 30, 2005 2006”

Churn (Broadband): 2.5% (Q2 2006) — “Broadband ... Churn rate (d) 2.6 % 2.5 %”

Churn (Narrowband): 5.5% (Q2 2006) — “Narrowband ... Churn rate (d) 5.4 % 5.5 %”

Churn (Broadband): 2.2% (Q1 2006) — “Broadband ... Churn rate (c) 2.5 % 2.2 %”

Churn (Narrowband): 5.9% (Q1 2006) — “Narrowband ... Churn rate (c) 5.6 % 5.9 %”

Churn: 4.6% (Q1 2006) — “Churn rate (c) 4.7 % 4.6 % ... Three Months Ended March 31, 2005 2006”

Churn (Overall): 4.6% (Q1 2006) — “Overall, the average monthly churn rate was 4.6 percent during the first quarter”

Churn: 4.4% (Q4 2005) — “average monthly churn rate decreased to 4.4 percent during the fourth quarter”

Churn (broadband): 2.7% (Q3 2005) — “Broadband Data... Churn rate (c) 2.5 % 2.8 % 2.4 % 2.7 %”

Churn (narrowband): 5.5% (Q3 2005) — “Narrowband Data... Churn rate (c) 5.5 % 5.6 % 5.2 % 5.5 %”

Churn: 4.7% (Q3 2005) — “the average monthly churn rate was 4.7 percent during the third quarter”

Churn (broadband): 2.6% (Q2 2005) — “Broadband Data... Churn rate (c) 2.7 % 2.6 %”

Churn (narrowband): 5.4% (Q2 2005) — “Narrowband Data... Churn rate (c) 5.0 % 5.4 %”

Churn (overall): 4.5% (Q2 2005) — “Churn rate (c) 4.4 % 4.5 %”

Churn (broadband): 2.5% (Q1 2005) — “Broadband Data... Churn rate (c) 2.1 % 2.5 %”

Churn (narrowband): 5.6% (Q1 2005) — “Narrowband Data... Churn rate (c) 5.2 % 5.6 %”

Churn (overall): 4.7% (Q1 2005) — “Churn rate (c) 4.5 % 4.7 %”

Churn (Total subscribers): 4.5% (9M 2004) — “Churn rate (c) 4.0 % 4.7 % 4.0 % 4.5 % nine months ended Sep 30”

Churn (Narrowband): 5.5% (Q3 2004) — “Narrowband Data Churn rate (c) 4.6 % 5.5 % 4.5 % 5.2 % three months ended Sep 30”

Churn (Total subscribers): 4.7% (Q3 2004) — “Churn rate (c) 4.0 % 4.7 % 4.0 % 4.5 % for three months ended Sep 30”

Churn (narrowband): 4.4% (Q2 2004) — “Monthly subscriber churn was 4.4 percent in the quarter, an increase from 3.9 percent in the second quarter of 2003, but declining slightly from the prior quarter.”

Churn (narrowband): 4.5% (Q1 2004) — “Monthly subscriber churn was 4.5 percent in the quarter, up from 4.0 percent in the first quarter of the prior year.”

Churn (narrowband): 4.1% (Q4 2003) — “Monthly subscriber churn was 4.1 percent in the quarter, up from the prior year quarter's rate of 3.6 percent.”

Churn (narrowband): 4.5% (Q1-Q2 2003 monthly) — “Our quarterly average monthly churn rates for narrowband subscribers were 4.5% for the first and second quarters of 2003.”

Churn (overall members): 4.3% (2002) — “Average monthly subscriber churn 4.3% for year ended December 31, 2002”

Churn (narrowband): 4.3% (six months ended June 30, 2002) — “Our average narrowband monthly churn rate increased from 4.0% for the six months ended June 30, 2001 to 4.3% for the six months ended June 30, 2002”

Churn (narrowband): 4.1% (three months ended June 30, 2002) — “Our average monthly churn rate for narrowband decreased to 4.1% for the three months ended June 30, 2002”

Churn (narrowband): 4.5% (Q1 2002) — “Our average monthly churn rate decreased to 4.5% for the three months ended March 31, 2002.”

Churn (Narrowband): 4.9% (Q4 2001) — “Our quarterly churn rates for narrowband subscribers were 4.0%, 4.0%, 5.4% and 4.9% during the four quarters of 2001.”