CT Communications Inc
In their words
“Monthly Churn Rate 2.4% vs 2.3% prior year”
“Monthly Churn Rate 2.3% vs 2.2% prior year”
“Monthly Churn Rate 1.4% vs 1.2% prior year”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (61)
Churn (CLEC): 0.8% (2Q 2007) — “Monthly Churn Rate 0.8 % 0.9 % (2Q 2007 vs 2Q 2006)”
Churn (Wireless): 1.3% (2Q 2007) — “Monthly Churn Rate 1.3 % 1.3 % (2Q 2007 vs 2Q 2006)”
Churn (Dial Up): 3.9% (2Q 2007) — “Monthly Churn Rate 3.9 % 4.0 % (2Q 2007 vs 2Q 2006)”
Churn (Broadband DSL): 1.9% (2Q 2007) — “Monthly Churn Rate 1.9 % 1.6 % (2Q 2007 vs 2Q 2006)”
Churn (ILEC Residential Access Lines): 1.6% (2Q 2007) — “Monthly Churn Rate 1.6 % 1.1 % (2Q 2007 vs 2Q 2006)”
Churn (Wireless): 1.4% (1Q 2007) — “Monthly Churn Rate 1.4 % 1.4 % (1Q 2007 vs 1Q 2006)”
Churn (Dial Up): 5.2% (1Q 2007) — “Monthly Churn Rate 5.2 % 4.6 % (1Q 2007 vs 1Q 2006)”
Churn (Broadband DSL): 1.7% (1Q 2007) — “Monthly Churn Rate 1.7 % 1.5 % (1Q 2007 vs 1Q 2006)”
Churn (ILEC Residential Access Lines): 1.3% (1Q 2007) — “Monthly Churn Rate 1.3 % 1.0 % (1Q 2007 vs 1Q 2006)”
Churn (Greenfield): 1.9% (4Q 2006, monthly) — “Monthly Churn Rate 1.9% [2006] vs 1.9% [2005]”
Churn (CLEC): 0.9% (4Q 2006, monthly) — “Monthly Churn Rate 0.9% [2006] vs 0.8% [2005]”
Churn (Wireless): 1.7% (4Q 2006, monthly) — “Monthly Churn Rate 1.7% [2006] vs 1.8% [2005]”
Churn (ILEC): 1.3% (4Q 2006, monthly) — “Monthly Churn Rate 1.3% [2006] vs 1.1% [2005]”
Churn (CLEC): 1.1% (Q3 2006) — “Monthly Churn Rate 1.1 % 1.2 %”
Churn (Wireless): 1.6% (Q3 2006) — “Monthly Churn Rate 1.6 % 1.7 %”
Churn (ILEC): 1.4% (Q3 2006) — “Monthly Churn Rate 1.4 % 1.2 %”
Churn (Greenfield): 2.1% (Q2 2006) — “Monthly Churn Rate 2.1 % 2.3 %”
Churn (CLEC): 0.9% (Q2 2006) — “Monthly Churn Rate 0.9 % 1.4 %”
Churn (Wireless): 1.3% (Q2 2006) — “Monthly Churn Rate 1.3 % 1.7 %”
Churn (Greenfield): 2.2% (Q1 2006) — “Monthly Churn Rate 2.2 % 2.0 %”
Churn (CLEC): 0.7% (Q1 2006) — “Monthly Churn Rate 0.7 % 1.2 %”
Churn (Wireless): 1.4% (Q1 2006) — “Monthly Churn Rate 1.4 % 1.6 %”
Churn (ILEC): 0.9% (Q1 2006) — “Monthly Churn Rate 0.9 % 0.9 %”
Churn (Greenfield): 1.9% (Q4 2005) — “Monthly Churn Rate 1.9 % 1.9 %”
Churn (CLEC): 0.8% (Q4 2005) — “Monthly Churn Rate 0.8 % 1.0 %”
Churn (Wireless): 1.8% (Q4 2005) — “Monthly Churn Rate 1.8 % 2.0 %”
Churn (ILEC): 1.1% (Q4 2005) — “Monthly Churn Rate 1.1 % 1.0 %”
Churn (Greenfield - CTC Exchange Services): 2.4% (Q3 2005, monthly) — “Monthly Churn Rate 2.4% vs 2.3% prior year”
Churn (Greenfield): 2.3% (Q2 2005, monthly) — “Monthly Churn Rate 2.3% vs 2.2% prior year”
Churn (CLEC - CTC Exchange Services): 1.4% (Q2 2005, monthly) — “Monthly Churn Rate 1.4% vs 1.2% prior year”
Churn (Wireless - CTC Wireless): 1.7% (Q2 2005, monthly) — “Monthly Churn Rate 1.7% vs 2.0% prior year”
Churn (ILEC - Concord Telephone): 1.2% (Q2 2005, monthly) — “Monthly Churn Rate 1.2% vs 1.1% prior year”
Churn (CTC Wireless): 1.6% (Q1 2005) — “The first quarter decline in customer churn to 1.6% was attributable to the Company's ongoing focus on customer retention initiatives.”
Churn (Greenfield): 2% (Q1 2005, monthly) — “Monthly Churn Rate 2.0% vs 2.0% prior year”
Churn (CLEC - CTC Exchange Services): 1.2% (Q1 2005, monthly) — “Monthly Churn Rate 1.2% vs 1.0% prior year”
Churn (ILEC - Concord Telephone): 0.9% (Q1 2005, monthly) — “Monthly Churn Rate 0.9% vs 1.0% prior year”
Churn (Wireless - CTC Wireless): 2% (Q4 2004, monthly) — “Monthly Churn Rate 2.0% vs 2.2% prior year”
Churn (Greenfield): 1.9% (Q4 2004, monthly) — “Monthly Churn Rate 1.9% vs 1.8% prior year”
Churn (CLEC - CTC Exchange Services): 1% (Q4 2004, monthly) — “Monthly Churn Rate 1.0% vs 1.3% prior year”
Churn (Digital Wireless - CTC Wireless): 2.1% (Q3 2004 monthly) — “Monthly Churn Rate 2.1 % 2.2 %”
Churn (Greenfield): 2.3% (Q3 2004 monthly) — “Monthly Churn Rate 2.3 % 2.1 %”
Churn (CLEC - CTC Exchange Services): 1.1% (Q3 2004 monthly) — “Monthly Churn Rate 1.1 % 1.7 %”
Churn (Greenfield): 2.2% (Q2 2004 monthly) — “Monthly Churn Rate 2.2 % 1.8 %”
Churn (CLEC - CTC Exchange Services): 1.2% (Q2 2004 monthly) — “Monthly Churn Rate 1.2 % 1.0 %”
Churn (Digital Wireless - CTC Wireless): 2% (Q1 2004) — “Monthly Churn Rate 2.0% (Q1 2004) vs 2.5% (Q1 2003)”
Churn (CLEC - CTC Exchange Services): 1% (Q1 2004) — “Monthly Churn Rate 1.0% (Q1 2004) vs 1.7% (Q1 2003)”
Churn (Digital Wireless - CTC Wireless): 2.2% (Q4 2003 monthly) — “Monthly Churn Rate 2.2 % 2.3 %”
Churn (Greenfield): 1.8% (Q4 2003 monthly) — “Monthly Churn Rate 1.8 % 1.9 %”
Churn (CLEC - CTC Exchange Services): 1.3% (Q4 2003 monthly) — “Monthly Churn Rate 1.3 % 1.2 %”
Churn (ILEC - Concord Telephone): 1.1% (Q4 2003 monthly) — “Monthly Churn Rate 1.1 % 1.1 %”
Churn (Digital Wireless - CTC Wireless): 2.2% (3Q 2003) — “Monthly Churn Rate 2.2%”
Churn (Greenfield): 2% (3Q 2003) — “Monthly Churn Rate 2.0%”
Churn (ILEC - Concord Telephone): 1.1% (3Q 2003) — “Monthly Churn Rate 1.1%”
Churn (Digital Wireless - CTC Wireless): 2.4% (2Q 2003) — “Monthly Churn Rate 2.4%”
Churn (Greenfield): 1.9% (2Q 2003) — “Monthly Churn Rate 1.9%”
Churn (CLEC - CTC Exchange Services): 1.1% (2Q 2003) — “Monthly Churn Rate 1.1%”
Churn (ILEC - Concord Telephone): 1.6% (2Q 2003) — “Monthly Churn Rate 1.6%”
Churn (Internet & Data - CTC Internet Services DSL): 1.7% (1Q 2003) — “DSL Monthly Churn Rate 1.7%”
Churn (Digital Wireless - CTC Wireless): 2.5% (1Q 2003) — “Monthly Churn Rate 2.5%”
Churn (Greenfield): 2.1% (1Q 2003) — “Monthly Churn Rate 2.1%”
Churn (ILEC - Concord Telephone): 1.4% (1Q 2003) — “Monthly Churn Rate 1.4%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.