NPS Intelligence (beta)

Churn: 1.29% (FY2018) — “Customer churn, calculated as a percent of revenue lost on a monthly basis from customers terminating service, totaled 1.29% during the year ended December 31, 2018 compared to 1.31% during the year ended December 31, 2017”

Churn: 1.09% (Q1 2018) — “Customer churn, calculated as a percent of revenue lost on a monthly basis from customers terminating service or reducing their service level, totaled 1.09% during the three months ended March 31, 2018 compared to 1.39%”

Churn (Fixed Wireless): 1.31% (FY2017) — “Customer churn, calculated as a percent of revenue lost on a monthly basis from customers terminating service or reducing their service level, totaled 1.31% during the year ended December 31, 2017 compared to 1.70% during the year ended December 31, 2016”

Churn: 1.7% (FY2016) — “Customer churn...totaled 1.70% during the year ended December 31, 2016 compared to 1.87% during the year ended December 31, 2015”

Churn (fixed wireless): 1.26% (Q3 2017) — “Customer churn, calculated as a percent of revenue lost on a monthly basis from customers terminating service or reducing their service level, totaled 1.26% during the three months ended September 30, 2017 compared to 2.02% during the three months ended September 30, 2016.”

Churn: 1.48% (Q2 2017) — “Churn 1.48 % 1.39 % 1.52 % 1.59 % ... churn rate was 1.48% in the second quarter of 2017, an improvement of 7% from the second quarter of 2016”

Churn: 1.39% (Q1 2017) — “Churn 1.39 % 1.52 % 1.65 % ... improved 18% versus the comparable quarter last year”

Churn: 1.65% (Q1 2016) — “Customer churn improves to 1.65% in Q1-16 compared to 1.86% in Q1-15 as compelling value of OnNet platform strengthens customer retention rates”

Churn: 1.88% (FY2015) — “Churn rate (1) 1.88 % 1.85 %. Churn and Churn rate refer to the percent of revenue lost on a monthly basis”

Churn (fixed wireless): 1.87% (Q3 2015, monthly) — “Churn rate (1) 1.87 % 1.84 % 1.69 %”

Churn (fixed wireless): 1.84% (Q2 2015, monthly) — “Churn rate (1) 1.84 % 1.85 % 1.71 %”

Churn: 1.85% (FY 2014) — “Customer churn for the year ended December 31, 2014 totaled 1.85% compared to 1.86% for the year ended December 31, 2013.”

Churn: 1.69% (Q3 2014) — “Customer churn for the third quarter 2014 was 1.69% compared to 1.71% for the second quarter 2014 and the third quarter 2013.”

Churn: 1.71% (Q2 2014) — “Customer churn for the second quarter 2014 was 1.71% compared to 2.33% for the first quarter 2014 and 2.34% for the second quarter 2013.”

Churn: 2.33% (Q1 2014) — “Churn rate (1) 2.33 % 1.78 % 1.63 % ... "Churn" and "Churn rate" refer to the percent of revenue lost on a monthly basis”

Churn: 1.93% (FY 2013) — “Churn rate (1) 1.93% Years ended 12/31/2013 compared to 1.59% 12/31/2012”

Churn: 1.9% (Q4 2013) — “Churn rate (1) 1.90% Three months ended 12/31/2013 compared to 1.59% 12/31/2012”

Churn (Fixed wireless): 1.81% (Q3 2013) — “Churn rate (1) 1.81% ... "Churn" and "Churn rate" refer to the percent of revenue lost on a monthly basis from customers disconnecting from our network”

Churn (Fixed wireless): 2.37% (Q2 2013) — “Churn rate (1) 2.37 % ... "Churn" and "Churn rate" refer to the percent of revenue lost on a monthly basis from customers disconnecting”

Churn: 1.64% (Q1 2013) — “Customer churn for the first quarter 2013 was 1.64% compared to 1.58% for the first quarter 2012 and 1.59% for the fourth quarter 2012”

Churn: 1.59% (Q4 2012) — “Customer churn for the fourth quarter 2012 was 1.59% compared to 1.54% for the third quarter 2012”

Churn: 1.54% (Q3 2012 (three months ended Sep 30, 2012)) — “Customer churn for the third quarter 2012 was 1.54% compared to 1.65% for the second quarter 2012”

Churn: 1.65% (Q2 2012) — “Customer churn for the second quarter 2012 was 1.65% and remained within or below the Company's target range of 1.4% to 1.7%”

Churn: 1.58% (Q1 2012 (first quarter 2012)) — “Customer churn for the first quarter 2012 was 1.58% and remained within or below the Company's target range”

Churn: 1.43% (Q4 2011 (fourth quarter 2011)) — “Customer churn was at 1.43% for the fourth quarter 2011 compared to 1.27% for the third quarter 2011”

Churn: 1.27% (Q3 2011) — “Customer churn improved to 1.27% in 3Q11 compared to 1.56% 2Q11”

Churn: 1.27% (Q3 2011) — “Customer churn improved to 1.27% compared to 1.56% for the second quarter 2011”

Churn: 1.56% (Q1 2011) — “Customer churn for the first quarter 2011 was 1.56%”

Churn: 1.36% (Q4 2010) — “Customer churn for the fourth quarter 2010 was 1.36% compared to 1.60% during the third quarter 2010”

Churn: 1.6% (Q3 2010) — “Customer churn for the third quarter 2010 was 1.60% compared to 1.15% during the second quarter 2010 and 1.71% during the third quarter 2009.”

Churn: 1.15% (Q2 2010) — “Customer churn during the second quarter 2010 was 1.15% compared to 1.29% during the first quarter 2010 and 1.90% during the second quarter 2009.”

Churn: 1.29% (Q1 2010, monthly) — “Customer churn during the first quarter 2010 was 1.29% compared to 1.43% during the fourth quarter 2009”

Churn: 1.43% (Q4 2009, monthly) — “Customer churn for the fourth quarter 2009 was 1.43% compared to 1.71% during the third quarter 2009”

Churn: 1.71% (Q3 2009) — “Customer churn for the third quarter 2009 was 1.71%, compared to 1.90% for the second quarter 2009 and increased compared to 1.22% for the third quarter 2008.”

Churn: 1.9% (Q2 2009) — “Customer churn for the second quarter 2009 of 1.90% increased compared to 1.68% for the first quarter 2009 and 1.17% for the second quarter 2008.”

Churn: 1.68% (Q1 2009) — “Customer churn for the first quarter 2009 was 1.68%, compared to 1.23% for the fourth quarter 2008 and 1.33% for the first quarter 2008”

Churn: 1.22% (Q3 2008) — “Customer churn for the third quarter of 2008 was 1.22%, as compared to 1.17% for the second quarter of 2008”

Churn: 1.17% (Q2 2008) — “Customer churn for the second quarter of 2008 was 1.17% representing an improvement of 12% from the first quarter of 2008”

Churn: 1.35% (Q1 2008 (ended March 31, 2008), monthly) — “Churn 1.35% for the quarter”