NPS Intelligence (beta)

Carvana set all-time records in Q2 and tracks Net Promoter Scores.

…are designed to enable more customers to complete the entire buying or selling process without speaking to an advocate until vehicle delivery or pickup, which has reduced average calls per sale and driven higher conversion rates and Net Promoter Scores.

Carvana reported Customer Net Promoter Scores at the highest levels in nearly three years in Q1 2025.

…are designed to enable more customers to complete the entire buying or selling process without speaking to an advocate until vehicle delivery or pickup, which has reduced average calls per sale and driven higher conversion rates and Net Promoter Scores.

Carvana made significant progress in all three areas in 2025, highlighted by record units, industry-leading margins, multi-year high customer NPS, and expanded integrated reconditioning and digital auction capabilities.

Carvana reported its highest Net Promoter Score in nearly three years, reflecting trust in its online-first model.

"In Q1, Carvana set a new record for retail units while also driving record profitability and hitting our highest customer net promoter score in nearly three years," said Ernie Garcia, Carvana founder and CEO.

…Customer Net Promoter Score (NPS) reached two-year highs by end of year • More than 4 million cars bought and sold lifetime-to-date •

Our NPS trends prove that customers love our offering and we expect to continue improving it, including through the benefits of scale and efficiency.

…focus on efficiency and profitability drove fundamental business improvements that not only led to our best-ever financial results but also increased customer NPS throughout the year,” says Ernie Garcia, Carvana Founder and Chief Executive Officer.

And during that period, we've seen NPS go up as a result. So I think these are deep, fundamental, real gains.

Our NPS is high. As we get more efficient, we're seeing benefits to NPS there.

Carvana partners with Professional Pickleball Association, citing its industry-leading Net Promoter Score and 4.7/5 star customer experience rating.

Carvana demonstrates industry-leading Net Promoter Score and 4.7 out of 5 star customer experience rating.

Carvana maintains an industry-leading Net Promoter Score and customer experience rating of 4.7 out of 5.

Carvana was named #2 Automotive Brand on Forbes 2022 Most Customer-Centric Companies List, demonstrated by its industry-leading Net Promoter Score.

…9 th consecutive year of 80+ Net Promoter Score • Highest ranking retail or technology company on Forbes Best Employer in the U.S. and #8 overall •

Carvana claims to have achieved an industry-leading net promoter score while facing customer complaints about car sales practices.

Carvana has achieved an industry-leading NPS and a 4.7 customer rating after selling over a million cars.

Carvana leads industry as fastest to sell one million vehicles online, demonstrated by industry-leading Net Promoter Score and 4.7 out of five star customer experience rating.

And we're continuing to see NPS scores that are meaningfully above anything else and automotive retail. But those constraints can lead to friction versus what we would otherwise be able to deliver if we didn't have constraints.

…8 th consecutive year of industry-leading Net Promoter Score (NPS) • Managed through the COVID-19 pandemic with no layoffs or furloughs •

Carvana's online shopping and delivery process has earned an NPS of 82.

Carvana's online car selling experience has earned NPS of 82, standing out in industry known for poor customer experience.

These powerful results reflect the quality of the customer experience we offer, which to date has resulted in even higher NPS scores than our retail business.

In the third quarter, our average customer rating was 4.7 out of 5 stars, and our NPS was 85, which we were able to maintain even as we grew the business by triple digits.