NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Technology  /  Cybersecurity

Cybersecurity

203
Companies
with a public disclosure
75
Gave a number
a disclosed NPS
72
Median latest NPS
last 3 years
3
Silent
known companies, nothing published

Lighthouse companies

SoundThinking, Inc.
Cybersecurity · soundthinking.com
SSTI21 NPS disclosures
70NPS · 2026
20222026
NRR 105% · 2025Churn 1% · 2024
“We plan to leverage our large and growing installed base of customers with high net promoter attributes that consider SoundThinking a trusted partner.”
— SoundThinking, Inc. · SEC 10-K annual report · filed 30 Mar 2026
Latest: SEC proxy statement
Genesis Healthcare
Cybersecurity · gendigital.com
GEN9 NPS disclosures
73NPS · 2026
20212026
Retention 78% · 2025
“Gen Digital's Norton 360 NPS nearly doubled and LifeLock NPS reached 73 as customer satisfaction metrics improved sharply.”
— reported by theglobeandmail.com · 10 May 2026
Latest: theglobeandmail.com
Zscaler, Inc.
Cybersecurity · zscaler.com
ZS10 NPS disclosures
82NPS · 2026
20202026
NRR 115% · 2026GRR 90% · 2022
“Zscaler CEO cited a net promoter score in the 80-to-85 range and noted customer satisfaction has supported upselling.”
— reported by finance.yahoo.com · 12 Sep 2026
Latest: finance.yahoo.com
Rubrik
Cybersecurity · redrobin.com
RBRK8 NPS disclosures
80NPS · 2026
20172026
NRR 119% · 2026
“Rubrik maintained an exceptional Net Promoter Score of more than 80, placing it among the top 1% of enterprise software companies globally.”
— reported by theglobeandmail.com · 5 Jun 2026
Latest: theglobeandmail.com
Axon Enterprise, Inc.
Cybersecurity · axon.com
AXON5 NPS disclosures
81NPS · 2023
20202023
NRR 126% · 2026Churn 0.33% · 2019
“The -- and any, you know, a side note, any account that is managed by a customer success manager at Axon, their NPS score is 81 right now. So that's, you know, an off the…”
— Rick Smith, Chief Executive Officer, Axon Enterprise, Inc. · Earnings call, Q3 2023 · 7 Nov 2023
Latest: Earnings call, Q3 2023
Ping Identity
Cybersecurity · pingidentity.com
9 NPS disclosures
61NPS · 2022
20192022
NRR 114% · 2022
“With no one customer or reseller accounting for more than 2% or 6% of our total revenue, respectively, for the year ended December 31, 2021. ​ We also have a highly satis…”
— Ping Identity · SEC 10-K annual report · filed 24 Feb 2022
Latest: SEC 10-K annual report
Absolute Software
Cybersecurity · absolute.com
9 NPS disclosures
60NPS · 2022
20162022
NRR 105% · 2023
“And there’s no better evidence of our innovation success than seeing our record high NPS scores of 60+. I am also so proud of our resilient Absolute employees for the ama…”
— Absolute Software · SEC 6-K report · filed 8 Nov 2022
Latest: SEC 6-K report
SentinelOne, Inc.
Cybersecurity · sentinelone.com
S
70NPS · 2026
20212026
NRR 109% · 2026GRR 96% · 2026
“Achieve a net promoter score (NPS) of 70”
— reported by sentinelone.com · 10 Apr 2026
Latest: sentinelone.com
Palo Alto Networks
Cybersecurity · paloaltonetworks.com
Fortune 500 #411PANW
73NPS · 2017
NRR 120% · 2026Retention 90% · 2018
“Refresh side is the – refresh for us has been strong in the past through our cohorts, which was great and kind of get a sense of that when you think about our renewal rat…”
— Mark McLaughlin, Chairman and Chief Executive Officer, Palo Alto Networks · Earnings call, Q3 2017 · 1 Jun 2017
Latest: Earnings call, Q3 2017
BackBox
Cybersecurity · backbox.com
4 NPS disclosures
79NPS · 2026
20242026
“BackBox posted a Net Promoter Score of 79, significantly higher than the category average, and was named a G2 Leader and High Performer.”
— reported by finance.yahoo.com · 24 Jun 2026
Latest: finance.yahoo.com
Evolv Technologies
Cybersecurity · evolvtechnology.com
EVLV
65NPS · 2025
NRR 100% · 2026Retention 90% · 2025Churn 0% · 2022
“(3) “Customer NPS” refers to average customer net promoter score and is measured by formal survey of our customer base; “Deployments” measures the net systems deployed as…”
— Evolv Technologies · SEC proxy statement · filed 30 Apr 2025
Latest: SEC proxy statement
BlackBerry
Cybersecurity · blackberry.com
BB
85NPS · 2026
NRR 91% · 2026Churn 1% · 2021
“BlackBerry UEM customer feedback scored 85 on the Net Promoter Scale, amongst the highest in the software industry.”
— reported by blackberry.com · 5 May 2026
Latest: blackberry.com

More companies

Number of entries in brackets.

CrowdStrike Holdings, Inc.61Cloudflare, Inc.52PagerDuty50Okta, Inc.42Tenable Holdings, Inc.36Cellebrite DI Ltd.34OneSpan33Varonis Systems, Inc.26Mimecast Ltd24Qualys, Inc.24ForeScout Technologies23Rapid722SecureWorks Corp17Netskope10Appgate, Inc.9LifeLock, Inc.8Veeam8Entrust Inc7CyberArk Software Ltd.6Hub Cyber Security Ltd.6INVE Technologies, Inc.6McAfee Corp.6Thycotic6BeyondTrust5Corero Network Security5Critical Start5KnowBe45VirtualArmour5Allot4Aware, Inc.4Axonius4Fugue4HYCU4Intercede Group PLC4Intrusion Inc.4ObserveIT4Signal Sciences4Tufin4Zero Networks4Arxan3Avast plc3BitRaser3Carbon Black3Cobalt3Cybeats3Cymulate3DigiCert3Digital Defense3Druva3Expel3FireEye3Infosec3PCI Pal3Sontiq3Teal3Trend Micro3WidePoint Corporation3Yubico3ZIX Corp3A10 Networks2AppRiver2Armory2Barracuda2BioCatch2Bishop Fox2Claroty2Clear2Cycurion2DTEX Systems2Duo Security2EZShield2Ericom2Exabeam2Fortinet, Inc.2Gemalto2Imperva2Intellicheck2Keeper2NortonLifeLock2Nozomi Networks2Pulse Secure2Recorded Future2ReliaQuest2Sectigo2Telos Corporation2Tines2ZeroFox Holdings, Inc.2iboss242Gears1Abnormal Security1Adaptive Security1Agari1AirMDR1AppOmni1AppViewX1Aryakas1AttackIQ1BIO-key International, Inc.1Bitdefender1Bitwarden1Bold Group1BreachLock1Brivo1Bulletproof1CHT Security1Cerby1Cobalt Iron1Contrast Security1CriticalArc1CyberX1Data4431DefenseStorm1Dust1Eagle Eye Networks1Endgame1Expanse1F-Secure1FireMon1Freja1GrammaTech1Guardicore1Herd Security1Herta Security1Hexnode MDM1Huntress1ID Experts1INKY1IPVanish1Infosec Institute1Interface Systems1Iveda Corp1Kaspersky Lab1Kliksafe1LapSafe1LastPass1Latch AI1LogRhythm1Lucideus1Malwarebytes1Menlo Security1Modern 421Morphisec1NAPCO Security Technologies, Inc.1NCC Group PLC1NET1Next DLP1Nuspire1OneRep1Opswat1Osirium1Paubox1Perimeter 811Plurilock1Portnox1Private Internet Access1Protected.net1Query.AI1RSA Security1Radware Ltd.1SK Shieldus1STEALTHbits1SafeBreach1SecurityMetrics1SheerID1Simeio1Skimmer1Skyhigh Security1Smokescreen1Sonatype1SonicWall1Sonrai Security1Source Defense1Spot AI1Spyglaz1Stytch1Sysdig1TechD Cybersecurity1TeleSign1ThreatX1Valimail1VanishID1Veracode1Verimatrix1Verkada1Vivint Smart Home1Wallarm1WhiteHat Security1XcooBee1Xpanse AI1ZixCorp1iovation1

Silent

Companies we know of in cybersecurity that have published nothing on NPS or retention.

Cybersecurity Services
Cybersecurity & Identity
Cybersecurity Software

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.