Entrust Inc
In their words
“Achieved record renewals in 2008 of over 90% in terms of customer retention rate and maintained over 90% in Q1 2009”
“We achieved record renewals in 2008 of over 95% in terms of customer retention rate.”
“Achieved record renewals in the first quarter of 2008 of over 96% in terms of customer retention rate”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Entrust appoints senior leaders to focus on customer retention and growth.
Retention rate: 90% (Q1 2009) — “achieved record renewals in 2008 of over 90% in terms of customer retention rate and maintained over 90% in Q1 2009”
Retention rate: 95% (FY2008) — “we achieved record renewals in 2008 of over 95% in terms of customer retention rate.”
Retention rate: 96% (Q1 2008) — “achieved record renewals in the first quarter of 2008 of over 96% in terms of customer retention rate”
Retention rate: 95% (2007) — “customer retention rate and the associated dollar value renewals were over 95 percent in 2007”
Retention rate (support and maintenance services): 98% (Q3 2007) — “customer retention rate was 98%, and the associated dollar value renewal was 96%”
Net revenue retention (support and maintenance services): 96% (Q3 2007) — “dollar value renewal was 96%”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.