CyberArk Software Ltd.
cyberark.com ↗In their words
“Very strong renewal rates of more than 90% for our perpetual maintenance business”
“Renewal rates are still at the 90%-plus level”
“Our renewal rate was over 90% which was attributed to mission-critical nature of our solution”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Retention rate (perpetual maintenance business): 90% (Q4 2022) — “very strong renewal rates of more than 90% for our perpetual maintenance business”
Retention rate: 90% (Q4 2019) — “renewal rates are still at the 90%-plus level”
Retention rate: 90% (FY2018) — “our renewal rate was over 90% which was attributed to mission-critical nature of our solution”
Retention rate: 90% (FY2017) — “our strong renewal rates that were again above 90% in 2017”
Retention rate: 90% (FY2016) — “our strong renewal rate which was again greater than 90% for the full year of 2016”
Retention rate: 90% (Q1 2016) — “consistent greater than 90% renewal rates we continue to achieve”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.