Cellebrite DI Ltd.
cellebrite.com ↗In their words
“When you're starting to climb towards mid-90s on a product level, particularly when people are buying on an annual basis”
“I talked about renewal rates in the mid-90s.”
“Gross retention was approximately 92%, which reflects a notable meaningful improvement over 2023”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (34)
Cellebrite defines dollar-based net retention rate (NRR) as a key metric in new CEO appointment announcement.
Cellebrite reported recurring revenue dollar-based net retention rate of 117%, up 2 percentage points year-over-year.
Net revenue retention: 117% (Q2 2026) — “Recurring revenue dollar-based net retention rate of 117%, up 2 pts. over Q1”
Gross revenue retention (Insights (product level)): 95% (H1 2026) — “when you're starting to climb towards mid-90s on a product level, particularly when people are buying on an annual basis”
Cellebrite announced first-quarter 2026 results with recurring revenue dollar-based net retention rate of 115%.
Net revenue retention: 115% (Q1 2026) — “Recurring revenue dollar-based net retention rate of 115%”
Cellebrite finished the year with 91% gross customer retention rate, targeting 92%-93% through ongoing customer efforts.
Net revenue retention: 116% (Q4 2025) — “Recurring revenue dollar-based net retention rate of 116%”
Net revenue retention: 117% (Q3 2025) — “Recurring revenue dollar-based net retention rate of 117%”
Net revenue retention: 120% (Q2 2025) — “Recurring revenue dollar-based net retention rate of 120%”
Retention rate: 95% (Q2 2025) — “I talked about renewal rates in the mid-90s.”
Net revenue retention (recurring revenue): 121% (Q1 2025) — “Recurring revenue dollar-based net retention rate of 121%”
Gross revenue retention: 92% (FY2024) — “Cellebrite's gross revenue retention, which measures how much recurring revenue is retained from existing customers over a 12-month period, was 92% for the year ended December 31, 2024.”
Net revenue retention: 124% (Q4 2024) — “Recurring revenue dollar-based net retention rate of 124%”
Gross revenue retention: 92% (FY2024) — “gross retention was approximately 92%, which reflects a notable meaningful improvement over 2023”
Net revenue retention: 120% (23 consecutive quarters through Q3 2024) — “NRR north of 120% for 23 consecutive quarters”
Net revenue retention (recurring revenue): 124% (Q2 2024) — “Recurring revenue dollar-based net retention rate of 124%”
Gross revenue retention: 91% (Q2 2024) — “gross retention, which was 91% for the period”
Cellebrite's strong financials and customer retention support an analyst buy rating, with annual recurring revenue of $316 million.
Net revenue retention (recurring revenue): 125% (FY2023) — “125% recurring revenue dollar-based net retention rate (NRR) as of December 31, 2023”
Churn: 10% (FY2023) — “our net churn was 10%, which reflects the cumulative impact of license downgrades, cancellations and price negotiations”
Net revenue retention: 125% (2023) — “net retention rate is around 125%”
Churn: 9% (2023) — “our churn, which is slightly above 9%, around 2% was associated with customers that we've decided to stop our business with”
Net revenue retention: 125% (Q2 2023) — “Recurring revenue dollar-based net retention rate of 125%”
Net revenue retention: 128% (Q1 2023) — “Recurring revenue dollar-based net retention rate (NRR) of 128%”
Churn: 10% (Q1 2023) — “Churn was 10% in the first quarter, up to approximately two percentage points of the churn is directly tied to erosion from customers in countries where we have discontinued new sales activities”
Net revenue retention (recurring revenue): 130% (FY2022) — “Our 130% recurring revenue dollar-based net retention rate as of December 31, 2022.”
Net revenue retention: 130% (Q4 2022) — “Recurring revenue dollar-based net retention rate of 130%”
Net revenue retention (recurring revenue): 129% (Q3 2022) — “Recurring revenue dollar-based net retention rate of 129%”
Net revenue retention (recurring revenue): 128% (Q1 2022) — “Recurring revenue dollar-based net retention rate of 128%”
Net revenue retention (recurring revenue): 137% (Q4 2021) — “Recurring revenue dollar-based net retention rate of 137%”
Net revenue retention: 139% (Q3 2021) — “Recurring revenue dollar-based net retention rate of 139%”
Net revenue retention (strategic accounts): 140% (FY2020) — “over 140% ARR dollar-based net retention rate as of December 31, 2020”
Net revenue retention: 142% (H1 2021) — “ARR dollar-based net retention rate 142”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.