BlackBerry
blackberry.com ↗In their words
“However, Priv continues to receive very positive review and net promoter scores. Our value proposition that is to offer the most secured Android smartphone for the enterprise is actually quite strong.”
“BlackBerry's Secure Communications segment reported dollar-based net revenue retention of 92%.”
“BlackBerry's Secure Communications segment reported dollar-based net retention rate of 91%, down from 93%.”
NPS disclosures (2)
BlackBerry UEM customer feedback scored 85 on the Net Promoter Scale, amongst the highest in the software industry.
However, Priv continues to receive very positive review and net promoter scores. Our value proposition that is to offer the most secured Android smartphone for the enterprise is actually quite strong.
Retention disclosures (34)
BlackBerry's Secure Communications segment reported dollar-based net revenue retention of 92%.
BlackBerry's Secure Communications segment reported dollar-based net retention rate of 91%, down from 93%.
BlackBerry's Secure Communications division reported a dollar-based net retention rate of 93% in Q2 fiscal 2027.
Net revenue retention (Secure Communications): 91% (August 31, 2026) — “Secure Communications Dollar-Based Net Retention Rate … ”
BlackBerry achieved a net retention rate of 92% in Q1 2027, indicating room for improvement.
BlackBerry reported Q1 FY2027 results with dollar-based net retention rate as a key performance metric.
Net revenue retention (Secure Communications): 92% (May 31, 2026) — “Secure Communications Dollar-Based Net Retention Rate 92% 92% —%”
Net revenue retention (Secure Communications): 94% (Q4 FY2026) — “Secure Communications Dollar-Based Net Retention Rate 94% in the fourth quarter of fiscal 2026 and increased compared to 93% in the fourth quarter of fiscal 2025.”
Net revenue retention (Secure Communications): 92% (Q1 FY2026) — “Secure Communications DBNRR decreased by 1 percentage point to 92%”
Net revenue retention (Secure Communications): 93% (Q4 FY2025) — “Secure Communications Dollar-Based Net Retention Rate 93 % 91 %; increased compared to 91% in the fourth quarter of fiscal 2024”
Net revenue retention (Secure Communications): 95% (Q3 FY2025) — “Secure Communications Dollar-Based Net Retention Rate 95%”
Net revenue retention (Cybersecurity): 90% (Q3 FY2025) — “Cybersecurity DBNRR increased by 2 percentage points sequentially, increasing for the fifth consecutive quarter, to 90%”
Net revenue retention: 88% (Q2 FY25) — “Dollar-Based Net Retention Rate (DBNRR)... 88% Q2 FY25”
Net revenue retention (Cybersecurity): 88% (Q2 FY2025) — “DBNRR increased by 7 percentage points year-over-year and sequentially for the fourth consecutive quarter to 88%”
Net revenue retention (Cybersecurity): 87% (Q1 FY2025) — “Cybersecurity ARR increased by 2% sequentially to $285 million; DBNRR increased sequentially for third consecutive quarter to 87%.”
Net revenue retention (Cybersecurity): 85% (Q4 FY2024) — “Cybersecurity Dollar-Based Net Retention Rate 85%”
Net revenue retention (Cybersecurity): 82% (Q3 FY2024 (Nov 30, 2023)) — “Cybersecurity Dollar-Based Net Retention Rate 82 %”
Net revenue retention (Cybersecurity): 81% (Q4 FY2023 (Feb 28, 2023)) — “Cybersecurity Dollar-Based Net Retention Rate 81 %”
Net revenue retention (Cybersecurity): 84% (Q3 FY2023) — “Cybersecurity Dollar-Based Net Retention Rate 84 %”
Net revenue retention (Cybersecurity): 85% (Q2 FY2023) — “Cybersecurity Dollar-Based Net Retention Rate 85 %”
Net revenue retention (Cybersecurity): 88% (Q1 FY2023) — “Dollar-Based Net Retention Rate Cybersecurity 88 %”
Net revenue retention (Cybersecurity): 91% (Q4 FY2022) — “Dollar-Based Net Retention Rate Cybersecurity 91 %”
Net revenue retention (Cybersecurity): 95% (Q3 FY2022) — “Cybersecurity Dollar-Based Net Retention Rate 95%”
Net revenue retention (Cyber Security): 95% (Q2 FY2022) — “Cyber Security Dollar-Based Net Retention Rate 95%”
Net revenue retention (Cyber Security): 94% (Q1 FY22) — “Dollar-Based Net Retention Rate Cyber Security 94% (Q1 FY22), down from 95% prior quarter”
Net revenue retention (Software and Services): 91% (Q4 FY2021) — “Software and Services DBNRR was 91% in the fourth quarter of fiscal 2021 and increased compared to 90% in the third quarter of fiscal 2021.”
Churn: 1% (Q4 FY2021) — “Net Customer Churn Rate was approximately 1% in the fourth quarter of fiscal 2021 consistent with the third quarter of fiscal 2021.”
Net revenue retention (Software and Services): 90% (Q3 FY2021) — “Software and Services DBNRR was 90% in the third quarter of fiscal 2021”
Churn (Software and Services): 1% (Q3 FY2021) — “Net customer churn rate was approximately 1% in the third quarter of fiscal 2021”
Net revenue retention (Software and Services): 92% (Q2 FY2021) — “Software and Services DBNRR was 92% in the second quarter of fiscal 2021”
Churn (Software and Services): 3% (Q2 FY2021) — “Net customer churn rate was approximately 3% in the second quarter of fiscal 2021”
Net revenue retention (Software and Services): 93% (Q1 FY2021) — “Software and Services DBNRR was 93% in the first quarter of fiscal 2021”
Churn (Software and Services): 0% (Q1 FY2021) — “Net customer churn rate was approximately zero percent in the first quarter of fiscal 2021”
Net revenue retention (BlackBerry Cylance): 99% (Q3 FY2020) — “BlackBerry Cylance DBNRR was 99% in the third quarter of fiscal 2020”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.