Ping Identity
pingidentity.com ↗In their words
“With no one customer or reseller accounting for more than 2% or 6% of our total revenue, respectively, for the year ended December 31, 2021. We also have a highly satisfied customer base, as evidenced by our Net Promoter Score of 61 in 2021.”
“Our dollar-based net retention rate was 109% at March 31, 2021. [down from prior year due to COVID-19 phased purchasing]”
“Ping Identity achieved a world-class Net Promoter Score of 65 in Q4 2020 based on a customer survey.”
Disclosed NPS over time
Every Net Promoter Score Ping Identity has published, by date.
NPS disclosures (9)
…with no one customer or reseller accounting for more than 2% or 6% of our total revenue, respectively, for the year ended December 31, 2021. We also have a highly satisfied customer base, as evidenced by our Net Promoter Score of 61 in 2021.
Ping Identity achieved a world-class Net Promoter Score of 65 in Q4 2020 based on a customer survey.
Achieved a world-class Net Promoter Score of 65 in the fourth quarter based on a survey of its customers. Commenting on the company’s financial results, Raj Dani, Ping Identity’s CFO added, “We delivered strong quarterly and annual financial results,…
Ping Identity reports net-promoter score of 65 as a Leader in Gartner Magic Quadrant for fourth consecutive year.
We have a highly satisfied customer base, as evidenced by our Net Promoter Score of 61 in 2019. Partnerships and Strategic Relationships The PingPartner Network is comprised of key partnerships across our solution provider and…
We have a highly satisfied customer base, as evidenced by our Net Promoter Score of 61 in 2019. Partnerships and Strategic Relationships The PingPartner Network is comprised of key partnerships across our solution provider and…
We have a highly satisfied customer base, as evidenced by our Net Promoter Score of 61 in 2019. Partnerships and Strategic Relationships The PingPartner Network is comprised of key partnerships across our solution provider and technology alliance…
We have a highly satisfied customer base, as evidenced by our Net Promoter Score of 62 in 2018. Customer Case Studies The following case studies are representative examples of how our customers have benefited from, and expanded their use of, our platform.
We have a highly satisfied customer base, as evidenced by our Net Promoter Score of 62 in 2018. Customer Case Studies The following case studies are representative examples of how our customers have benefited from, and expanded their use of, our platform.
Retention disclosures (15)
Ping Identity Chief of Staff role will oversee renewal rate reporting, cohort views and churn drivers; no specific retention figure disclosed.
Ping Identity seeks Senior Director of Renewals to maximize recurring revenue through high renewal rates and churn mitigation.
Net revenue retention: 114% (Q1 2022) — “Our dollar-based net retention rate was 114% at March 31, 2022.”
Net revenue retention: 112% (FY2021 (ended December 31, 2021)) — “net retention rate increased from 108% as of December 31, 2020 to 112% as of December 31, 2021”
Net revenue retention: 112% (Sep 30, 2021) — “Our dollar-based net retention rate was 112% at September 30, 2021.”
Net revenue retention: 111% (Jun 30, 2021) — “Our dollar-based net retention rate was 111% at June 30, 2021.”
Net revenue retention: 109% (Q2 2021) — “Our dollar-based net retention rate was 109% at March 31, 2021. [down from prior year due to COVID-19 phased purchasing]”
Net revenue retention: 108% (December 31, 2020) — “dollar-based net retention rates, which were 108% and 115% at December 31, 2020 and 2019, respectively”
Net revenue retention: 110% (September 30, 2020) — “Our dollar-based net retention rate was 110% at September 30, 2020; reduction in our dollar-based net retention rate for the quarter ended September 30, 2020 as compared to the quarter ended September 30, 2019”
Ping Identity's PingZero passwordless feature is designed to improve customer retention through a frictionless user journey.
Net revenue retention: 111% (June 30, 2020) — “Our dollar-based net retention rate was 111% at June 30, 2020; reduction in our dollar-based net retention rate for the quarter ended June 30, 2020 as compared to the quarter ended June 30, 2019”
Net revenue retention: 110.5% (Q2 2020) — “Dollar-based net retention rate at June 30, 2020 of 110% to 111% (guidance); reduction in dollar-based net retention rate for the second quarter of 2020”
Net revenue retention: 114% (March 31, 2020) — “Our dollar-based net retention rate was 114% at March 31, 2020”
Net revenue retention: 115% (FY2019) — “Our strong dollar-based net retention rates, which were 116% and 115% at December 31, 2018 and 2019, respectively”
Net revenue retention: 115% (H1 2019) — “Our dollar-based net retention rates were 123%, 116% and 115% at December 31, 2017 and 2018 and June 30, 2019, respectively”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.